1z0-1196-25 Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional Questions and Answers

Bills are produced for an Account, which aggregates financial transactions and serves as the billing entity.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, the process of calculating service quantities (bill determinants) for billing relies on meter reading data processed through usage calculations. When meter reads are corrected or replaced (e.g., due to errors or manual adjustments), the system generates aCorrected Read Notificationto ensure that the updated data is reflected in subsequent processes, such as billing or usage calculations. According to the Oracle Utilities Customer to Meter Configuration Guide, the entity that represents a Corrected Read Notification is aMeasurement.

TheMeasuremententity in the system captures the actual meter reading data, including initial, corrected, or replacement reads. When a read is corrected, the Measurement record is updated, and this update serves as the Corrected Read Notification, triggering downstream processes like recalculating usage or adjusting bill segments. For example, if a meter reading was initially recorded as 100 kWh but later corrected to 120 kWh, the Measurement record is updated to reflect the corrected value, and this update notifies the system to reprocess the associated usage transaction for accurate billing.

The Oracle Utilities Customer to Meter Implementation Guide further explains that Measurements are central to the Validation, Editing, and Estimation (VEE) process, as they store both raw and validated data. A Corrected Read Notification, as a Measurement, ensures that all dependent processes, such as usage subscriptions orbill calculations, use the most accurate data. This is critical for maintaining billing integrity and customer trust.

The other options are incorrect for the following reasons:

Option A: Correction Noteis not a defined entity in Oracle Utilities Customer to Meter for this purpose; it may be confused with documentation or audit notes but does not represent a Corrected Read Notification.

Option B: Off Cycle Bill Generatoris used to create bills outside regular billing cycles and is unrelated to meter read corrections.

Option D: Usage Transactionrepresents the result of usage calculations (e.g., service quantities) but does not capture the corrected read itself; it relies on the Measurement for input data.

Option E: Usage Requestinitiates the calculation of usage but does not represent the notification of a corrected read.

Practical Example:Suppose a customer’s meter reading for a billing period is initially incorrect due to a data entry error. The utility corrects the reading in the system, updating the Measurement record. This update acts as the Corrected Read Notification, prompting the system to recalculate the usage transaction and generate a corrected bill segment, ensuring the customer is billed accurately.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, the requirement for capturing at least one form of identification on apersonrecord is defined in thePerson Typeconfiguration. The Oracle Utilities Customer to Meter Configuration Guide specifies that the Person Type determines the characteristics and rules for person records, including whether one or more identifiers (e.g., SSN, Tax ID) are mandatory. By setting a mandatory identifier rule in the Person Type, the system ensures that a person record cannot be created or saved without at least one valid identifier, enhancing data completeness and compliance with regulatory or business requirements.

The Person Type configuration allows utilities to tailor identification requirements based on the type of person (e.g., residential customer, commercial entity, landlord). For example, a residential Person Type might require an SSN or Driver’s License, while a commercial Person Type might mandate a Tax ID. This flexibility ensures that the system aligns with the utility’s policies for customer identification and verification.

The Oracle Utilities Customer to Meter Implementation Guide further explains that the mandatory identifier setting in Person Type is enforced through validation logic, which checks for the presence of at least one identifier during record creation or update. Thisis particularly important for preventing incomplete records and ensuring that customer interactions (e.g., billing, collections) are linked to verified identities.

The other options are incorrect for the following reasons:

Option A: Feature Configurationcontrols specific system behaviors or modules but does not manage person identifier requirements.

Option B: Master Configurationdefines high-level system settings but is not specific to person record rules.

Option C: Person Identifier Typedefines the types of identifiers and their properties (e.g., uniqueness) but does not mandate their inclusion.

Option D: Installation Optionshandle global system parameters, not specific person record requirements.

Practical Example:A utility configures the Person Type for “Residential Customer” to require at least one identifier, such as an SSN or Driver’s License. When a customer service representative creates a new person record for a residential customer, the system prompts for an identifier and prevents saving the record until one is provided. This ensures that all customer records meet the utility’s identification standards, facilitating accurate account management and regulatory compliance.

The Oracle Utilities Customer to Meter User Guide emphasizes that mandatory identifier rules in Person Type are critical for maintaining data integrity, especially in scenarios involving customer verification or fraud prevention.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, when a frozen bill segment is cancelled and rebilled due to an issue, the system handles the financial transactions and bill presentation as follows:

Statement A: "Both the originating and cancellation financial transactions are swept onto the same bill and the Show on Bill switches on the financial transactions will be deselected." This is correct. According to the Oracle Utilities Customer to Meter Billing Guide, when a bill segment is cancelled, both the original (originating) and cancellation financial transactions are included in the bill, but their "Show on Bill" switches are deselected to prevent them from appearing as line items on the customer's bill, ensuring clarity.

Statement C: "The bill will only include the newly created bill segment details for the customer to see and the cancelled bill segment details will be suppressed from all subsequent bills." This is also correct. The documentation specifies that after cancellation, only the new (rebilled) bill segment is visible to the customer, and the cancelled bill segment is suppressed to avoid confusion.

The other statements are incorrect:

Statement B: Including both the original and new bill segments for the customer to see would create confusion and is not standard practice in the system.

Statement D: The cancelled bill segment details are not included in the following bill; they are suppressed entirely after cancellation.

Statement E: The "Show on Bill" switches are deselected, not selected, to ensure the cancelled transactions do not appear on the bill.

Thus, the correct answers areAandC, as they accurately reflect the system's handling of cancelled and rebilled segments.

Multiple calculation lines are produced due to changes in the proratable rate version calculation group and bill factor value, requiring proration.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, theSidebaris the user interface element that always appears on the desktop page, unless minimized, and contains tools and data that are useful regardless of the object being displayed. The Oracle Utilities Customer toMeter User Guide describes the Sidebar as a persistent panel on the user interface that provides quick access to frequently used tools, such as search functions, recent items, alerts, and navigation menus. The Sidebar is designed to enhance user productivity by offering context-independent functionality that remains available across different screens and tasks.

The Sidebar’s content is configurable to meet business needs, allowing users to access tools like global search, to-do lists, or system alerts without navigating away from the current object (e.g., an account or service point). It remains visible unless the user explicitly minimizes it, ensuring constant accessibility.

The other options are incorrect for the following reasons:

Option A: Work Listis a specific feature that displays tasks or to-do items but is not a persistent desktop element and is typically accessed through the Sidebar or other menus.

Option B: Application Toolbarprovides navigation and action buttons but is not always visible across all pages and does not contain general tools or data.

Option C: Control Centralis a specific dashboard for customer and account information, not a persistent element across all pages.

Option D: Object Display Areais the main area where object-specific data is shown, not a tool or data container that remains constant.

The Oracle Utilities Customer to Meter Configuration Guide notes that the Sidebar is a critical component of the user interface, designed to streamline workflows by providing consistent access to essential tools. For example, a user viewing an account in Control Central can use the Sidebar to search for another customer or view pending tasks without leaving the current screen.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, a bill is considered completed when all associated bill segments are error-free and the bill is finalized for distribution. The Oracle Utilities Customer to Meter Billing Guide provides the following insights:

Statement B: "The number of completed bills that may be reopened is configurable (provided specific conditions are satisfied for each bill)." This is correct. The system allows configuration of how many completed bills can be reopened, subject to specific conditions such as the bill not being extracted or downloaded for external processing. This flexibility is defined in the system's configuration settings.

Statement C: "Bill segments can only be canceled or rebilled if a completed bill has been reopened." This is also correct. According to the documentation, a completed bill must be reopened before any modifications, such as canceling or rebilling bill segments, can be performed. This ensures proper audit trails and financial integrity.

The other statements are incorrect:

Statement A: The Bill Route Type on a bill routing record cannot be changed after a bill is completed, even if the details have not been downloaded/extracted, as this would disrupt the finalized billing process.

Statement D: The system does not restrict reopening to only the latest completed bill; multiple bills can be reopened if conditions are met, as noted in Statement B.

Statement E: A bill routing record does not contain a list of all persons receiving a copy; instead, it defines how the bill is routed to specific recipients, and multiple records may exist for different recipients.

Thus, the correct answers areBandC, as they align with the system's billing processes.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter,VEE (Validation, Editing, and Estimation) groupscontain rules that process initial measurement data (IMD) to ensure accuracy before usage calculations or billing. The Oracle Utilities Customer to Meter Configuration Guide specifies that a VEE group can be directly associated withMeasuring Component Type and Measuring Component. This association allows the system to apply specific VEE rules to measurements based on the type of measuring component (e.g., scalar, interval) or the individual measuring component itself, enabling precise validation tailored to the device’s characteristics.

TheMeasuring Component Typedefines the general properties of a measuring component (e.g., whether it measures kWh, gallons, or demand), while theMeasuring Componentis the specific instance linked to a device. By associating VEE groups with these entities, the system ensures that the appropriate validation rules (e.g., high/low checks, multiplier application) are applied to the measurement data. For example, a VEE group for a scalar kWh measuring component type might include rules to check forreadings outside expected ranges, while a specific measuring component might have additional rules based on its historical data.

The other options are incorrect for the following reasons:

Option A: Device Configuration Type and Device Configurationare related to device setup but are not directly associated with VEE groups, which focus on measurement data.

Option C: Device Type onlyis too broad, as VEE groups require more granular associations to apply specific rules.

Option D: Measuring Component Type onlyis partially correct but incomplete, as VEE groups can also be associated with individual Measuring Components.

Option E: Device Type and Deviceare not directly linked to VEE groups, as the focus is on measurement data rather than the device itself.

Option F: Device Configuration Type onlyis incorrect, as VEE groups are not limited to device configurations.

Practical Example:A utility configures a VEE group for a Measuring Component Type used for residential electric meters, including a rule to flag readings exceeding 10,000 kWh. For a specific Measuring Component at a high-usage customer’s service point, the VEE group is further customized to adjust the threshold to 15,000 kWh based on historical data. This dual association ensures accurate validation for both the type and the individual component.

The Oracle Utilities Customer to Meter Implementation Guide emphasizes that associating VEE groups with Measuring Component Types and Measuring Components provides flexibility to handle diverse metering scenarios, ensuring data quality for billing and reporting.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter,measuring componentsare defined as points that capture and store measurement data, such as meter readings. Measuring components are categorized as eithersubtractiveorconsumptive, based on how usage is calculated. The Oracle Utilities Customer to Meter documentation clarifies that:

Asubtractive measuring componentcalculates usage by subtracting the previous reading from the current reading. This is typical for meters that accumulate readings over time, such as water or electric meters.

Aconsumptive measuring componentcalculates usage based on the current measurement alone, without reference to a previous reading. This is common for devices that measure instantaneous or direct consumption, such as certain gas meters.

Option A accurately describes these definitions, making it the correct answer. The other options are incorrect:

Option Bis incorrect because subtractive and consumptive measuring components are not restricted to specific service types (e.g., water, gas, or electric). Both types can apply across various services depending on the meter configuration.

Option Cis incorrect because subtractive components measure consumption (not demand), and consumptive components do not necessarily measure consumption since the previous reading but rather the current measurement.

Option Dis incorrect because the term "deductive meters" is not used in Oracle Utilities documentation, and the distinction between subtractive and consumptive components is based on calculation logic, not meter types.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, payments are processed through a hierarchy of entities, andfinancial transactionsare created to reflect the financial impact of payments. The Oracle Utilities Customer to Meter Billing Guide clarifies that financial transactions are created directly against thePayment Segment. A payment segment represents the allocation of a payment to a specific service agreement or obligation, and it is at this level that financial transactions are recorded to update the account’s balance.

The other options are incorrect:

Option A: Payment Advice is used for third-party payment instructions, not for direct financial transactions.

Option B: A Payment is a higher-level entity that groups payment segments, but financial transactions are not created directly against it.

Option C: A Payment Event groups multiple payments, but financial transactions are tied to payment segments.

Option E: A Payment Tender represents the method of payment (e.g., cash, check), not the entity for financial transactions.

Thus, the correct answer isD, as financial transactions are created against payment segments.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter, anaccount’s balancerepresents the total amount owed or credited for all services associated with the account. The Oracle Utilities Customer to Meter Billing Guide explicitly states that the account’s balance is determined bythe sum of all the financial transactions linked directly to the service agreements related to the account. Financial transactions, such as bill segments, payments, and adjustments, are recorded against specific service agreements, which are in turn linked to the account. The account’s balance is the aggregate of these transactions, reflecting the net financial position.

This approach ensures that the balance accurately captures all charges, payments, and adjustments associated with the account’s service agreements. For example, if an account has two service agreements—one for electricity and one for water—each with its own bill segments and payments, the account’s balance is the sum of the financial transactions (e.g., charges minus payments) for both agreements.

The other options are incorrect for the following reasons:

Option B: The logic defined in a plug-in spot on Installation Optionsmay influence how transactions are processed, but it does not directly determine the account’s balance.

Option C: The amount recorded in the "Balance Due" field on an accountis a display field that reflects the calculated balance, not the source of the balance determination.

Option D: The sum of all the financial transactions linked directly to the accountis incorrect because financial transactions are linked to service agreements, not directly to the account.

Option E: The sum of all the balances recorded in the "Balance Due" field on each service agreementis misleading, as service agreements do not maintain a separate "Balance Due" field; the balance is calculated at the account level based on transactions.

Practical Example:Consider an account with a service agreement for electricity, which has a bill segment of $100 and a payment of $80. The financial transactions for this service agreement total $20 ($100 - $80). If the account has no other service agreements, the account’s balance is $20, calculated by summing the financial transactions linked to the service agreement.

The Oracle Utilities Customer to Meter Implementation Guide emphasizes that this structure allows for accurate financial tracking, as all transactions are tied to service agreements, which roll up to the account level for billing and reporting purposes.

Comprehensive and Detailed Explanation From Exact Extract:

Meters in Oracle Utilities Customer to Meter are devices that generate measurement data, and their configurations are critical for accurate data processing. The Oracle Utilities Customer to Meter documentation provides the following insights:

Statement A: "One or more measuring components can be associated with a meter's device configuration." This is true because a meter's device configuration can include multiple measuring components to capture different types of data (e.g., consumption, demand, or time-of-use readings).

Statement D: "One or more device configurations can be associated with a meter over time." This is also true, as a meter may have different configurations applied at different times, such as when a meter is reconfigured or upgraded.

The other statements are incorrect:

Statement B: "Only one measuring component can be associated with a meter's device configuration" is false because, as noted, multiple measuring components can be linked to a single device configuration.

Statement C: "Only one device configuration can be associated with a meter" is false because a meter can have multiple device configurations over its lifecycle.

Statement E: "A meter can only have scalar or interval measuring components associated with it" is false because meters can also support other types of measuring components, such as register or profile components, depending on the system configuration.

Thus, the correct answers areAandD, as they align with the system's flexibility in associating measuring components and device configurations with meters.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter,Control Central(also referred to as Customer 360) is a centralized dashboard that displays customer and device-related information in configurablezones(e.g., account summary, service points, billing history). The Oracle Utilities Customer to Meter Configuration Guide specifies that a business user can configure which zones are displayed in Control Central via theUser - Portal Preferences tab. This tab allows users to personalize their view by selecting, arranging, or hiding zones based on their role and preferences, enhancing productivity and usability.

TheUser - Portal Preferences tabprovides a user-specific configuration interface where individuals can customize the layout and content of portals like Control Central. For example, a customer service representative might choose to display zones for account details, recent bills, and service points, while hiding zones for technical device data that are less relevant to their tasks.

The Oracle Utilities Customer to Meter User Guide further explains that this personalization is stored at the user level, ensuring that each user’s Control Central view is tailored to their needs without affecting other users. This is particularly valuable in utilities with diverse roles, where different users require access to different types of information.

The other options are incorrect:

Option B: Portal - Zone tab.This is incorrect, as the Portal - Zone tab is used to define the zones available in a portal, not to configure user-specific displays.

Option C: Zone - Portal tab.This is incorrect, as it reverses the relationship; zones are linked to portals, but this is a system-level configuration, not user-specific.

Option D: User - Main tab.This is incorrect, as the User - Main tab contains general user information (e.g., name, role) but does not manage portal preferences.

Practical Example:A billing specialist configures their Control Central view in the User - Portal Preferences tab to display zones for “Account Balance,” “Recent Payments,” and “Bill History,” while hiding the “Device Technical Details” zone. This customized view allows the specialist to quickly access billing-related information when assisting customers, improving response times.

The Oracle Utilities Customer to Meter Implementation Guide underscores that user-configurable zones in Control Central enhance the system’s usability, enabling utilities to support diverse workflows while maintaining a consistent data access framework.