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500-442 Administering Cisco Contact Center Enterprise (CCEA) Questions and Answers

Questions 4

Which .bat file displays the status of the VXML server and the applications running?

Options:

A.

ResumeApp.bat

B.

Stalus.bat

C.

Update.bat

D.

Deploy.bat

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Questions 5

Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

Options:

A.

VRU PG

B.

Unified Communications Manager

C.

Media Server

D.

Voice Browser

E.

Finesse Server

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Questions 6

Which two steps are required to configure RONA for CCE? (Choose two.)

Options:

A.

Survivability

B.

Auto-answer

C.

CCE Web Admin

D.

Scripting logic

E.

Skill target configuration

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Questions 7

Where should the RONA setting be positioned the highest?

Options:

A.

on CVP OPS console

B.

on the phone in CUCM

C.

on the desk setting on UCCE

D.

on the script in UCCE

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Questions 8

How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

Options:

A.

the number of calls the agent has taken

B.

the Weight of the attribute

C.

the agent with the Most Attributes

D.

Longest Available

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Questions 9

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

Options:

A.

ICM responds to the Route Request by running a Routing Script.

B.

CVP delivers a Route Request to the ICM Central Controller.

C.

CVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of the call.

D.

Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

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Questions 10

How are additional ICM Tools added?

Options:

A.

Script Editor is available in the PG and ICM Router server.

B.

PG Server node will add the additional tools provided in the Administration Tools folder.

C.

Admin Server node will add the additional tools provided in the Administration Tools folder.

D.

The Logger Server node will add the additional tools provided in the Administration Tools folder.

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Questions 11

In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

Options:

A.

Routing Layouts

B.

Workflows

C.

Routing scripts

D.

Skill-groups

E.

Reason Codes

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Questions 12

Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

Options:

A.

access a database and provide the caller with all the needed information to complete the transaction (Self Service)

B.

TCP/IP connections through the network

C.

reporting

D.

heartbeat mechanism between Contact Center components

E.

caller defines the reason for the call from several menu options

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Questions 13

What are two tools an Agent Desktop Admin Role can access? (Choose two.)

Options:

A.

Script Editor

B.

Call Trace

C.

Reason Code

D.

Workflow

E.

Config Manager Tools

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Questions 14

Which VVB CLI command can set an individual media file to an expired state?

Options:

A.

set VVB cache stale_cache_entries

B.

show set VVB cache stale_cache_entry

C.

Outils VVB cache stale_cache_entry

D.

set VVB cache stale_cache_entry

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Questions 15

Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

Options:

A.

ICM script

B.

Skill Targets

C.

Network VRU

D.

Call type

E.

Media routing domain

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Questions 16

What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

Options:

A.

PCCE Admin Mode

B.

DPCCE 12K

C.

PCCE 2K

D.

DPCCE 4K

E.

PCCE Lab Mode

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Questions 17

Which two components must a script be associated with to run? (Choose two.)

Options:

A.

CED

B.

Media Routing Domain

C.

Skill Target

D.

Call Type

E.

Dialed Number

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Questions 18

What are two default CCB VXML applications that could be modified? (Choose two.)

Options:

A.

CallbackEntry

B.

cvp_ccb-vxml.tcl

C.

Callback Engine

D.

BillingQueue

E.

CallbackQueue

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Exam Code: 500-442
Exam Name: Administering Cisco Contact Center Enterprise (CCEA)
Last Update: Apr 17, 2024
Questions: 60

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