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Exin ITIL-F Exam Dumps - Actual Questions Answers

ITIL-F practice test questions answers

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Exin ITIL-F

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ITIL-F Questions and Answers

Question # 1

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A.

Employers

B.

Stakeholders

C.

Regulators

D.

Accreditors

Question # 2

Which of the following is the best definition of service management?

A.

The ability to keep services highly available to meet the business needs

B.

A set of specialized organizational capabilities for providing value to customers in the form of services

C.

A complete set of all the documentation required to deliver world class services to customers

D.

An internationally recognized methodology to provide valuable services to customers

Question # 3

Which of the following are classed as stakeholders in service management?

1. Customers

2. Users

3. Suppliers

A.

All of the above

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 3 only

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