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ADM-201 Questions and Answers

Question # 4

The sales team at Ursa Major Solar has asked the administrator to automate an outbound

message.

What should the administrator utilize to satisfy the request?

A.

Process builder

B.

Task assignment

C.

Workflow rule

D.

Flow builder

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Question # 5

Which three aspects of standard fields should an administrator customize?

Choose 3 answers

A.

Picklist Values

B.

Help Text

C.

Field history tracking

D.

Decimal Places

E.

Field name

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Question # 6

Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team.

How should the administrator configure this requirement?

A.

Create two record types, each with 3 page layouts.

B.

Create one record type with six Page Layouts.

C.

Create three record types, each with 2 page layouts.

D.

Create six record types, each with 1 page layout.

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Question # 7

The administrator at Ursa Major Solar has Created a new record type for customer warranty cases

which two assignments should the administrator use to display the new record type to users?

Choose 2 answers

A.

Profile Assignment

B.

Role Assignment

C.

App Manager Assignment.

D.

Page layout Assignment.

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Question # 8

The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several

fiscal quarters so they can set goals and benchmark how reps are performing.

Which two features should the administrator configure?

Choose 2 answers

A.

Sales Quotes

B.

Opportunity List View

C.

Forecasting

D.

Opportunity Stages

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Question # 9

The Human resources department at Northern Trail outfitters wants employees to provide

feedback about the manager using a custom object in Salesforce. It is important that managers are

unable to see the feedback records from their staff.

How should an administrator configure the custom object to meet this requirement?

A.

Uncheck grant access using Hierarchies.

B.

Define a criteria-based sharing rules.

C.

Set the default external access to private.

D.

Configure an owner-based sharing rules.

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Question # 10

Universal Containers administrator has been asked to create a many-to-many relationship

between two existing custom objects.

Which two steps should the administrator take when enabling the many-to-many relationship?

Choose 2 answers

A.

Create a junction with a custom object.

B.

Create two master detail relationships on the new object.

C.

Create two lookup relationships on the new object.

D.

Create URL fields on a custom object.

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Question # 11

Which tool should an administrator use to review recent configuration changes made in their org?

A.

Critical Updates

B.

Debug logs

C.

Setup Audit Trail

D.

Field History Tracking

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Question # 12

The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set

of questions when customers call in with issues. This screen should be visible from cases.

How should the screen flow be distributed?

A.

Page Layout

B.

Component Filter

C.

Lightning page

D.

Home page

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Question # 13

DreamHouse Reality needs to use consistent picklist value on a category filed on accounts

and cases, with value respective to record types.

Which two features should the administrator use to fulfill this requirement?

Choose 2 Answers

A.

Dependent Picklist

B.

Global Picklist

C.

Multi-Select Picklist

D.

Custom Picklist

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Question # 14

A sales rep has a list of 300 accounts with contacts that they want to load at one time.

Which tool should the administrator utilize to import the records to salesforce?

A.

Dataloader.io

B.

Data Loader

C.

Manual Import

D.

Data Import Wizard

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Question # 15

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.

How should the administrator complete this requirement?

A.

Auto - Response Rules

B.

Validation Rule

C.

Escalation Rule

D.

Assignment Rule

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Question # 16

Aw computing wants to prevent user from updating the Account Annual Revenue field to be

a negative value or an amount more than $100 billion.

How should an administrator accomplish this request?

A.

Create a validation rule that displays an error if Account revenue is below 0 or greater than 100

billion.

B.

Build a scheduled report displaying Account with Account revenue that is negative or greater

than 100 billion.

C.

Make the Account Revenue field required on the page layout.

D.

Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum

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Question # 17

When a cloud kicks Opportunity closes, the company would like to automatically create a renewal

opportunity.

Which two automation tools should an administrator use to accomplish this request?

Choose 2 answers

A.

Approval Process

B.

Flow Builder

C.

WorkFlow Rule

D.

Process Builder

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Question # 18

Users have noticed that when they click on a report in a dashboard to view the report details, the

values in the report are different from the values displayed on the dashboard.

What are the two reasons this is likely to occur?

Choose 2 answers

A.

The report needs to be refreshed.

B.

The dashboard needs to be refreshed.

C.

The current user does not have access to the report folder.

D.

The running dashboard user and viewer have different permissions.

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Question # 19

The DreamHouse Realty team has a master-detail relationship set up with open house as the

parent object and visitors as the child object.

What type of field should the administrator add to the open house object to track number of visitors?

A.

Roll-up Summary.

B.

Multi-select Picklist

C.

Cross-object formula

D.

Indirect lookup

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Question # 20

The administrator has been asked to automate a simple field update on the account. When a

support agent changes the status of the account to ‘Audited’, they would like the system to

automatically update the Audited date field on the account with today’s date.

Which tool should the administrator use to complete this automation?

A.

Approval process

B.

Formula Field

C.

Flow Builder

D.

Validation Rule

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Question # 21

Which three items are available in the mobile navigation menu?

Choose 3 answers

A.

Lightning App Pages

B.

Lightning Home Page

C.

Chatter

D.

Utility Bar

E.

Dashboards

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Question # 22

The administrator at cloud kicks has been ask to change the company’s Shoe style field to

prevent users from selecting more than one style on a record.

Which two steps should an administrator do to accomplish this?

Choose 2 answers

A.

Reactivate the appropriate Shoe Style values after the field type changes.

B.

Select the “Choose only one value “checkbox on the pick list field.

C.

Back-up the Shoe Style values in existing records.

D.

Change the field type from a multi-select picklist field to a picklist field.

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Question # 23

An administrator Creates a custom text area field on the Account object and adds it to the service

team's page layout. The services team manager loves the addition of this field and wants it to appear

in the highlights panel so that the services reps can quickly find it when on the Account Page

How should the administrator accomplish this?

A.

Create a new page layout and a new section titled highlights panel.

B.

In the Account object manager, create a custom compact layout.

C.

From the page layout editor, drag the field to the highlights panel.

D.

Make the field required and move it to the top of the page.

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Question # 24

The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an

Opportunity. The administrator attempted the same edit without receiving an error.

How can the administrator validate the error the user is receiving?

A.

Edit the page layout.

B.

View the setup audit trail.

C.

Log in as the user

D.

Review the sharing model

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Question # 25

Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.

The VP of Sales requested that this information be accessible on the opportunity and available for

reporting.

Which two options should the administrator configure to meet these requirements?

Choose 2 answers

A.

Customize Campaign Member Role.

B.

Add the Campaign Member related list to the Opportunity page layout.

C.

Customize Campaign Role.

D.

Customize Opportunity Contact Role.

E.

Add the Opportunity Contact Role related list to the Opportunity page layout.

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Question # 26

Sales reps miss key fields when filling out on opportunity record through the process. Reps need to

move forward Win unable to enter previous stage.

Which three options should the administrator use to address this need?

Choose Three answers

A.

Enable guided selling.

B.

Use Validation Rules.

C.

Configure Opportunity Path.

D.

Use Flow to mark fields required.

E.

Mark fields required on the page layout.

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Question # 27

The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the

Contact when leads are converted.

Which two items should the administrator do to make sure these values are populated?

Choose 2 answers

A.

Create a custom picklist field on Contact.

B.

Update the picklist value with a validation rule.

C.

Map the picklist field on the Lead to the Contact.

D.

Set the picklist field to be required on the Lead Object.

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Question # 28

The Client services and customer support teams share the same profile but have different

permission sets. The Custom Object Retention related list needs to be restricted to the client services team

on the Lightning record page layout.

What should the administrator use to fulfil this request?

A.

Sharing settings

B.

Page Layout Assignment

C.

Component Visibility

D.

Record Type Assignment

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Question # 29

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.

Which feature should be used to fulfill this requirement?

A.

Einstein Case Routing

B.

Auto-response rule

C.

Case assignment rule

D.

Case escalation rule

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Question # 30

Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants

an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the

company is performing at any point in time.

How should an administrator create the dashboard without changing any sharing setting?

A.

Update the dashboard to folder settings to manager for the sales reps role.

B.

Add a filter to the dashboard to filter the opportunities by owner role.

C.

Build individual dashboards for profiles that need to see the enterprise results.

D.

Create a dashboard with the running User set as someone who can see all Opportunities

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