B2B-Commerce-Administrator Salesforce Accredited B2B Commerce Administrator (SP24) Questions and Answers

To leverage an existing Salesforce Billing product implementation in their B2B Commerce storefront, an administrator shouldD. Create a custom Component in Experience Builder. This custom component can integrate Salesforce Billing functionality into the B2B Commerce storefront, allowing for seamless invoice and payment processing within the commerce experience.

If a company already has an Experience Cloud Site and is implementing B2B Commerce, an Administrator shouldA. Drag and drop the Commerce components onto the proper pages in Experience Builder. This approach allows for the integration of B2B Commerce functionalities into the existing site by utilizing the modular components available in Experience Builder, tailored to the commerce needs.

To allow a user to switch between accounts in the store to purchase for multiple accounts, the necessary tasks includeA. Add the Switch Accounts component to the Store home page,B. Assign the Account Switcher User permission to the purchasing user, andC. Share the Account with the purchasing user. These steps enable a user-friendly mechanism for buyers to manage purchases across different accounts, enhancing the purchasing experience.

To improve search engine ranking and awareness, an Administrator should focus onadding CMS Content to Store Pages (B)andadding Meta Tags to Store Pages (C). CMS content can enhance the relevance and richness of store pages, making them more attractive to search engines. Meta tags, including titles and descriptions, play a crucial role in search engine optimization by providing search engines with essential information about the page content.

To resolve the issue where a Buyer Manager cannot review the activity of other users due to an error message, the administrator shouldD. Verify Membership by Profile under Administration in Experience Builder. This ensures that the user has the appropriate access and membership settings to participate in the B2B Commerce experience and perform their role effectively.

To configure the checkout time-to-live in Salesforce B2B Commerce, an Administrator shouldD. Update TTL properties in Order Settings under Setup. This involves accessing the Order Settings in the Salesforce Setup menu and adjusting the Time To Live (TTL) properties, such as CheckoutTimeToLive, to define the duration for which a checkout session remains active before expiring.

To present different user experiences to different buyers in a storefront, an Administrator can:

• A. Create audiences to define different segments:This allows for the customization of content and experiences based on specific characteristics of user segments.
• B. Use page variations:Different page layouts and content can be presented to different audiences, enabling a highly personalized shopping experience for each user group.

To enable Activity Tracking in the storefront, an administrator needs toD. Leverage Google Analytics. By integrating Google Analytics with the B2B Commerce storefront, the administrator can track user activities, providing insights into user behavior and improving the overall shopping experience.

To rebuild the Search Index in the B2B Commerce App, the Administrator should:

• C. Click on Search Reindexing in the Quick Actions:This option directly initiates the reindexing process from the store record page, updating the searchindex to reflect the most current data across products, categories, and content, thereby improving search accuracy and performance.

To migrate Store configurations from a development sandbox to a QA sandbox, an Administrator shouldUse Data Migration (A)to transfer configuration data and related records between environments.Export Store Configuration (D)is also a crucial step as it allows the Administrator to create a deployable package of the store's settings, which can then be imported into the QA environment.Apply Store Configuration (B)andPublish the Store (C)are actions taken after the configurations have been successfully migrated and are part of the setup process in the new environment, rather than the migration process itself.

To ensure the product image appears on the cart page, the Administrator should fix the:

• B. Product List Image:This image is typically used in summary views, such as in the shopping cart, to represent the product. Ensuring this image is correctly set and accessible will solve the issue of missing product images on the cart page.

This action ensures that customers have a visual confirmation of their chosen products throughout the shopping process, enhancing usability and the overall shopping experience.

Through the Commerce App's Import feature, an Administrator can populate:

• A. Images:Product images can be imported to visually represent each product.
• B. Price Book:This includes importing pricing information associated with each product, allowing for accurate pricing display and calculations within the commerce site.
• D. Description:Product descriptions provide detailed information about each product, which can be imported to enrich product listings and inform potential buyers.

This import functionality streamlines the process of populating product catalogs with essential information, ensuring a comprehensive and informative shopping experience for customers.

To create variation products for bed items that vary by three different lengths, the Administrator shouldB. Create a custom field length_c, a variation attribute set, and a parent product. The custom field length_c will store the different lengths, the variation attribute set will organize these variations, and the single parent product will represent the base item from which the variations derive.

TheSystem Context with Sharing—Enforces Record-Level Access (D)is crucial to B2B Commerce because it ensures that users can only view products and related data that they are authorized to see, maintaining data security and privacy. This setting is particularly important for storefronts where products need to be displayed according to specific customer agreements, contracts, or profiles. It doesn't directly relate to checkout (A), content synchronization (B), orguest browsing (C), but rather to the fundamental aspect of product visibility and access control on the storefront.

Before creating a variation product and preparing the search index, the Administrator needs to establish a variation attribute structure inA. Commerce Setupto configure the overall commerce settings, including attributes, and inD. Object Managerto customize the Product object and its fields, including setting up specific attributes for variations.

To choose which Category displays in the breadcrumb for Products that are in multiple categories, the Administrator shouldB. Set the Category as the Primary Category. This designation ensures that the chosen category is used for navigation and displayed in the breadcrumb trail, providing a clear path for users.

In Salesforce B2B Commerce, administrators can enhance product pages by adding various types of content. Out of the box, the options include:

• B. One or more Attachments:Administrators can attach multiple files to a product. These attachments can include manuals, specifications, or additional information relevant to the product.
• C. Up to eight Product Detail Images:This allows for a more comprehensive display of the product from different angles or in different use cases, enhancing the buyer's understanding and visualization of the product.
• E. One or more Product Banner Images:These can be used to highlight key features, promotions, or any other important information related to the product at the top of the product page.

These features are designed to provide a rich, informative, and engaging product experience for the buyers, directly out of the box, without the need for custom development.

To use images housed on an external host for a B2B storefront, an Administrator shouldA. Create an External Content Host record for the image host. This record specifies the external domain where the images are stored, allowing Salesforce B2B Commerce to securely access and display these images within the storefront.

To quickly provide basic reports like Orders by Date and Total Orders in a new B2B Commerce deployment, the fastest way is toInstall the Commerce Reports under Commerce Setup (B). This feature provides a set of pre-built reports tailored for commerce analytics, allowing Administrators to quickly deploy essential reporting tools to stakeholders. While Salesforce Labs (A) and AppExchange (C) offer valuable resources and templates, Commerce Reports within Commerce Setup are specifically designed for rapid deployment within the B2B Commerce context. Advanced Reports (D) offer more detailed insights but may require additional configuration.

To utilize the tax data provided in a CSV file for flat tax rates per country and region, the Administrator should:

• B. Use Data Loader to import the CSV file to the Cart Tax object:Data Loader is a client application for the bulk import or export of data. Using it to import theCSV file into the Cart Tax object allows for the application of the specified tax rates during checkout based on the country and region.
• C. Use the Import feature in the Commerce App to load the tax data:The Commerce App's import feature can facilitate the bulk upload of tax rates directly into the system, ensuring that the correct tax rates are applied during transactions based on the specified criteria.

To determine which price is shown to customers with multiple price books assigned, an Administrator should useC. Pricing Strategies. Pricing Strategies in Salesforce B2B Commerce allow administrators to define rules and criteria for selecting the appropriate price book for a customer, ensuring that the correct prices are displayed based on the customer's attributes and the business's pricing policies.

Using Experience Builder, an Administrator can update theCustomer's Logo (B),Button Size (C), andText Color (D)to change the look and feel of the theme of their B2B Commerce site. These options allow for significant customization of the visual aspects of the site, aligning the design with the company's branding and design preferences.

If search filters are not visible on the Category Detail page when viewing the storefront in Spanish, it could be due toThe picklist value's translations not being completed in Translation Workbench (C). The Translation Workbench in Salesforce allows Administrators to provide translations for various UI elements, including picklist values used in search filters. If these translations are incomplete or missing, the filters may not display correctly in the specified language. This issue highlights the importance of comprehensive translation efforts to ensure aseamless multilingual user experience. Browser translation issues (A), site page variations (B), and untranslated category data (D) can also affect localization, but the visibility of search filters is directly tied to the completeness of translations in the Translation Workbench.

From the Commerce App menu, three objects that are accessible includeA. Accounts,C. Buyer Entitlements, andE. Buyer Groups. These objects are integral to managing the relationships, entitlements, and groupings of buyers within the B2B Commerce environment, facilitating the administration of commerce activities.

To modify the account or person account associated with the OrderSummary without Salesforce Order Management licenses, it's necessary thatC. The OrderLifeCycleType field on the associated OrderSummary is set to UNMANAGED, indicating that the order is not being managed by Salesforce Order Management, andD. The user executing this action has either the "Edit Unmanaged Order Summaries" or "B2B Commerce Integrator user" system permission, granting them the ability to make changes to unmanaged orders.

To adjust the duration of a cart checkout session, an Administrator should:

• A. Update TTL Properties under Order Settings in Setup:TTL (Time To Live) properties determine the duration for which a session remains active. Adjusting these settings can extend or shorten the checkout session duration.
• C. Update the CheckoutTimeToLive property on a Webstore:This directly affects how long a checkout session remains active before timing out, ensuring that customers have adequate time to complete their purchases.

To provide product-related information, an administrator can use:

• A. Document:This could include product manuals, specifications, or any other document that provides detailed information about the product.
• D. Image:High-quality images can be used to visually represent the product, its usage, or any specific features, contributing to a better understanding of the product for the buyer.

These content types are instrumental in delivering comprehensive product information, enhancing the buyer's journey by providing all necessary details to make an informed purchase decision.

To move the B2B store configuration from a sandbox to a production environment, an Administrator shouldA. Add the Store Configuration to a change setandC. Export the store settings with Data Loader. The change set allows for the transfer of configuration settings, while the Data Loader can be used to migrate data related to the store setup, ensuring a smooth transition to the production environment.

To limit the products that a Buyer Group can see, an Administrator can useC. Entitlement Policies. Entitlement Policies in Salesforce B2B Commerce control access to products based on various criteria, including buyer groups. By configuring these policies, an administrator can define which products are visible and available to specific buyer groups, ensuring a tailored and relevant product selection for different segments of buyers.

To set up Variation products in Salesforce B2B Commerce, an Administrator can navigate toProduct Workspace (A)andProducts (B)within the B2B Commerce App's navigation menu. The Product Workspace provides a comprehensive area for managing individual products and their variations, allowing for detailed configuration of product attributes and relationships. The Products section offers a broader view of all products, including the ability to access and manage variation relationships. While Catalogs (C), Entitlement Policies (D), and Commerce Setup (E) are important for overall store configuration, they are not the primary locations for setting up product variations.

To make a custom field named "Edition" on the product object no longer searchable within the Manage Searchable Fields in a Salesforce B2B Commerce site, the Administrator shouldD. Add the Product field to the Search Field Exclusion list. This action explicitly removes the field from the list of fields that are indexed and considered during search operations, thereby making it non-searchable.

The Multilevel Navigation Menu Component in B2B Commerce supportsSystem Link (A)andExternal URL (C)as types of data. System Links are used to navigate within the B2B Commerce application, facilitating a seamless user experience by linking to internal pages or resources. External URLs allow the integration of links to external websites, which can be crucial for providing additional product information, manufacturer details, or external resources.Data Source (B)andEvent (D)are not typically supported by the navigation menu component as they serve different purposes in the context of B2B Commerce.