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CRT-271 Certification Preparation For Community Cloud Consultants (WI24) Questions and Answers

Questions 4

Universal Containers launches a Partner Community for their resellers who have access to Leads, Opportunities, and Dashboards. Universal Containers has the following requirements to support their partners during the sales cycle: • Universal Containers can engage with partners during the Sales cycle. • Universal Containers can have internal ions NOT visible to partners. • The Channel Manager can bring any Universal Containers employee to the ion. • Universal Containers employees may or may NOT have access to the Partner Community. How should a Salesforce Admin fulfill those requirements?

Options:

A.

Leverage Opportunity feed and manual shares for access control

B.

Leverage unlisted groups and record sharing for access control

C.

Leverage private groups and record sharing for access control

D.

Leverage Opportunity feed and group record layout for access control

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Questions 5

A coffee company is launching a public brand worldwide. Consumers need to see all relevant information about the brand in one place. Brand advisors can also submit applications to become partners. How should the coffee companies administrator meet these requirements?

Select one or more of the following:

Options:

A.

Create a Private Community and let brand advisors and consumers register themselves

B.

Create a Public Community for consumers and brand advisors

C.

Create a Public Community and let brand advisors and consumers register themselves

D.

Create a Public Community for consumers and a separate Private Community for brand advisors

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Questions 6

Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records. Which three actions should the Community Cloud consultant takes to solve this issue?

Choose 3 answers

Select one or more of the following:

Options:

A.

Define the Store Locations object in the Global Search Results component

B.

Add the Store Locations object pages to the Community navigation

C.

Associate a tab to the Store Locations object

D.

Enable read access on the user profile to the Store Locations object

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Questions 7

Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the partner account. How should the Salesforce Admin fulfil this requirement?

Options:

A.

Promote the CEO partner user to delegated admin on the partner account

B.

Assign Super User access to the CEO partner user on the Contact page

C.

Add a third role to the partner account hierarchy for the CEO partner user

D.

Make the CEO partner user the owner of the partner account

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Questions 8

Where do you go to do this? You wish to edit the Community Head Markup.

Options:

A.

Developer Console

B.

Community Builder >> Settings >> Advanced

C.

Community Manager >> Administration >> Settings

D.

Modify the hidden Community Lightning Component which is displayed when editing the community

E.

Upload a HTML static resource named Head Markup

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Questions 9

Universal Containers builds a Customer Community on the Customer Service Template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a "My Cases" list view. How should a Salesforce Admin set the record list component properties?

Options:

A.

Use the Case object with full layout, return five records, and use the "My Cases" list view.

B.

Use the Case object, return five records, use the "My Cases" list view, and disable public access.

C.

Use the "My Cases' list view with compact layout, return five records, and disable public access.

D.

Use the Case object with compact layout, retum five records, and use the •My Cases" list view.

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Questions 10

You were really excited to read about the community template features in the latest Salesforce Release Notes, but you have noticed that after the release you still don't have the features available in your Community, what steps should you take to resolve this?

Options:

A.

Update your Template to the latest Version in Community Manager

B.

Deactivate and Reactive your Community

C.

Update your Template to the Latest Version in Community Settings

D.

Log a case with Salesforce Support

E.

Update your Template to the latest version in Community Builder

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Questions 11

How should the Salesforce Admin meet this requirement? Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves.

Options:

A.

Create a sharing group for partner accounts under Sharing Settings.

B.

Deselect Community User Visibility under Sharing Settings.

C.

Update the Internal User record to Private under Sharing Settings.

D.

Turn off Portal User Visibility under Sharing Settings.

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Questions 12

When architecting a community strategy it is important to consider portal role count limitations. What is the maximum number of portal roles that can existing in an organization?

Options:

A.

10,000

B.

2,500

C.

1,000

D.

4,000

E.

5,000

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Questions 13

Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?

Options:

A.

Use the Case object with compact layout, return five records, and use the 'My Cases' list view

B.

Use the Case object with full layout, return five records, and use the 'My Cases' list view

C.

Use the 'My Cases' list view with compact layout, return five records, and disable public access

D.

Use the Case object, return five records, use the 'My Cases' list view, and disable public access

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Questions 14

Universal Containers built a Community to expose Leads and Opportunities to their resellers.They set up partner accounts with two roles and granted Super User access to the Sales Executivesusers who are created at the top level of the account role hierarchy. Universal Containers has thefollowing requirements to expose dashboards to their partners: - Partners can NOT modify the dashboard- Partners only see data within their account- Partners see all the data on the partner accountHow should the Salesforce Admin fulfil these requirements?

Options:

A.

Select the \Run as logged in user option for the dashboards.

B.

Select the Channel Manager as the running user for the dashboards.

C.

Select the owner of the partner account as the running user for the dashboards.

D.

Select the Sales Executive as the running user for the dashboards.

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Questions 15

Universal containers has the following requirements for its partner Community

- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep

- The partner account executive is able to see all of the lead records visible to their team

- The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives

- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.

Which two steps should the Salesforce administrator text to fulfil these requirements?

Choose 2 answers

Select one or more of the following:

Options:

A.

Enable super user access to contacts for users assigned to the Account sales rep role

B.

Enable super user access in Community Management

C.

Enable super user access in Community Settings

D.

Enable super user access to contacts for assigned users to the Account manager role

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Questions 16

Universal Containers is launching a Community with the following requirements:

- Branding requirement is limited to logo and font.

- Configurable Navigation with the option to navigate to custom objects and records.

- Access to articles is limited per Date Category Visibility. 

Which template should the Salesforce Admin use to build this Community that will natively support these capabilities?

Options:

A.

Kokua

B.

Koa

C.

Customer Service (Napili)

D.

Aloha

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Questions 17

Why would you modify the Head Markup of a Salesforce Community? [Choose 3]

Options:

A.

To add Custom JavaScript blocks

B.

To add SEO meta tags

C.

B and C

D.

To modify the community colour palate

E.

To add References to external JavaScript files

F.

To enable single sign on

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Questions 18

Universal Containers want to drive engagement for its Community, and is encouraging users to watch videos and take training. Which three actions should a Community Cloud consultant take to create recommendations in the Community?

Choose 3 answers

Select one or more of the following:

Options:

A.

Enter a description of the recommendation

B.

Select a custom recommendation channel in the Marketing Cloud

C.

Click "upload image" to include an image with your recommendation

D.

Connect to the Einstein recommendation API

E.

Enter a label for the button in the recommendation

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Questions 19

Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community. What should a Community Cloud consultant suggest as a method of implementation?

Select one or more of the following:

Options:

A.

Configure Salesforce Connect and define the required external objects

B.

Create a custom lightning component to display the information in an iframe

C.

Configure Files Connect and include the external object in the global search

D.

Used the standard files component and define the third-party billing system as a source

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Questions 20

Universal Containers is building a community to drive channel sales. They have 2000 partner accounts. The high level capabilities for their partners are as follows: • Partner users should NOT be able to access accounts and cases that they do NOT have access to. • A Partner User must be able to create cases for all accounts in their account hierarchy irrespective if they are parent or child account. • Partner users must be able to collaborate within the private groups they are members of. What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers

Options:

A.

Develop an Apex Managed Sharing Rule on the Account and Case Object

B.

Configure an Owner -based Sharing Rule on the Account and Case Object

C.

Set External User Organization Wide Defaults to Private on the Account and Case Object

D.

Create a Criteria -based Sharing Rule with read/write access on the Account and Case Object

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Questions 21

Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to login to the new Community. UC wants the link to last longer than seven days. How can a Community Cloud consultant change the validity period of the link to meet this requirement?

Select one or more of the following:

Options:

A.

Create a custom login flow that modifies the setting

B.

Edit the setting in the welcome email template

C.

Configure Outlook Exchange server settings

D.

Change the link validity period setting on the Community settings page

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Questions 22

How can you launch a support community with live chat, click to call, and case creation form?

Options:

A.

Enable Live Agent in Community Settings.

B.

Add a custom Live Agent Lightning component.

C.

Set up Live Agent in Community Management.

D.

Configure Live Agent in the Salesforce org.

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Questions 23

Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend?

Select one or more of the following:

Options:

A.

Files connect

B.

External services

C.

File sync

D.

Chatter and files

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Questions 24

Universal Containers builds a partner community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the parner account. How should the Salesforce admin fulfil this requirement?

Select one or more of the following:

Options:

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Questions 25

Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

Options:

A.

Set the Number of Articles property inside the Page Editor.

B.

Add the Top Articles component inside the Community Builder.

C.

Update Knowledge Settings inside Setup.

D.

Make sure Top Articles for Topics is enabled in Community Management.

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Questions 26

Universal Containers need to create a Support Community with the following requirements: - Customer and partner users will be members of this community and use the customer community and partner community license, respectively - A customer user should be able to see all cases opened for their account, including cases are opened by their colleagues - Customer users must be able to collaborate with all Community users What two things should a Salesforce Admin do to accomplish this? Choose 2 answers

Options:

A.

Set up delegated admin access for customer users

B.

Enable super user access for customer users

C.

Select the community user visibility checkbox

D.

Create a sharing set on the case object

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Questions 27

Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?

Options:

A.

IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher

B.

All users should access a Koa Community via a Desktop browser only

C.

IOS users should download the OneCommunity app where they can use their regular community login credentials to access the Community

D.

Navigate to the community URL in the browser and a mobile experience will be automatically rendered

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Questions 28

You wish to edit the Community Head Markup, where do you go to do this?

Options:

A.

Developer Console

B.

Community Builder >> Settings >> Advanced

C.

Upload a HTML static resource named 'Head Markup'

D.

Community Manager >> Administration >> Settings

E.

Modify the hidden Community Lightning Component which is displayed when editing the community

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Questions 29

Universal Containers has the following requirements: • Enable VIP community access once a customer has reached $1 million in revenue. • Maintain customer revenue in Salesforce. • All customers must have access to the general customer community. • VIP customers must have access to VIP information in the community. • The number of profiles in Salesforce must be limited. How should the Salesforce Admin provide VIP users access to the VIP information?

Options:

A.

Create a profile that has permissions to the VIP information and assign it to the VIP community users

B.

Create a permission set that has permissions to the VIP information and add it to VIP customers

C.

Create a sharing set that allows VIP customers to access VIP information

D.

Create a sharing rule that allows VIP customers to access VIP information

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Questions 30

Universal Containers has built Visualforce pages for the bid process with integration to their on-premise system, and they use these pages internally. Universal Containers wants to launch a Community and reuse these pages for their contractors and vendors.

Community members should be able to:

- Search and find articles on standard operating procedures.

- Submit invoices and receive status updates.

- Submit bids and receive updates.

How should the Salesforce Admin build this Community?

Options:

A.

Build a community in the external website and integrate with Salesforce for bid processes and other information. 

B.

Provide access to the internal Salesforce org and limit access by profiles.

C.

Select the Site.com Template with the Navigation menu for invoices and bid processes.

D.

Use the Salesforce Tabs + Visualforce template and add the tabs for different requirements.

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Questions 31

Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers. • Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. • Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. • This Community needs to be built with the Customer Service Template. All integrations must be mobile— first. • Both partners have Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?

Options:

A.

Design and develop an API-level integration with the Survey and electronic signature partners and make it available for Community users.

B.

Install and configure the non-Lightning Components for surveys and electronic signatures available from the Partners

C.

Install and configure the Community Lightning Components for surveys and electronic signatures available from the two Partners.

D.

Design and develop custom Community Lightning Components for surveys and electronic signatures.

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Questions 32

Your company is using the Napili template and is expanding internationally and now requires your Community to support multiple languages what steps should you take to support this in your community?

Options:

A.

Multiple community languages are not supported5. Enable the Language Picker in the Community Builder and select the supported languages in Community Settings

B.

Select the available languages in the Setup Menu and drag the Language Picker onto the Community Template

C.

Enable Community Language Picker in the setup menu and select the supported languages in the Community Builder

D.

Enable the Language Picker in the Community Builder. Salesforce will automatically present a list of supported languages

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Questions 33

A Salesforce Admin added a Recommendation component in the Community Builder. The Page displays correctly in the Community Builder. However, the Recommendation component does NOT display in the Community.

What is the most likely cause of this issue?

Options:

A.

Recommendation is NOT enabled for the community.

B.

Members do NOT have permissions to see recommendations in the Community.

C.

The page changes with the recommendation component have NOT been published.

D.

NO recommendation exist for this Community.

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Questions 34

Universal Containers adds e -commerce capability to its Community built on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?

Options:

A.

Create an object page associated to the Shipment object

B.

Create a standard page associated to the Shipment object

C.

Clone an object page and associate it to the Shipment object

D.

Clone a standard page and associate it he Shipment object

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Questions 35

Universal Containers wants to build a Community for all their employees. Currently, some oftheir employees are NOT Salesforce users.How should the Salesforce Admin enable access to the Community for the users who are currentlyNOT Salesforce users?

Options:

A.

Create the users as contacts and enable them as Community users.

B.

Allow the users to self -register to the Community.

C.

Create the users in Salesforce and add their profile to the Community.

D.

Add the users to the Community as members.

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Questions 36

Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well. How should the Salesforce Admin do this?

Options:

A.

Include the partner profile as a member of the Community for customers.

B.

Create Partner users as members in the Customer Community and send login details to the users

C.

Add the Customer community to the Partner Community user profile

D.

Select the Enable Customer Community user option in the Partner contact in Salesforce

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Questions 37

Universal Containers is leveraging Salesforce Content and needs to rnake it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?

Options:

A.

Users with the Customer Community Login license.

B.

Users with the High-Volume Customer Portal license.

C.

Users with the Customer Community license.

D.

Users with the Customer Community Plus license.

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Questions 38

Universal Containers has the following requirements: - Enable VIP community access once a customer has reached $1 milion in revenue- Maintain customer revenue in Salesforce- All customers must have access to the general customer community- VIP customers must have access to VIP information in the community- The number of profiles in Salesforce must be limited How should the Salesforce Admin provide VIP users access to the VIP information?

Options:

A.

Create a permission set that has permissions to the VIP information and add it to VIPcustomers.

B.

Create a profile that has permissions to the VIP information and assign it to the VIP communityusers.

C.

Create a sharing set that allows VIP customers to access VIP information.

D.

Create a sharing rule that allows VIP customers to access VIP information.

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Questions 39

Universal Containers needs to create a Community that meets the following requirements:

- Self-Service Support Community in which customer and partner users are community members.

- Partner Users help Universal Containers by adding of resolving cases for their customers within the Community.

- Partner Users do NOT need access to Leads, Campaigns, and Opportunity objects.

- Partners use Case Comment and Case Feed to communicate with the Universal Containers team and customers.

Which license type should a Salesforce Admin use for these Partner Users?

Options:

A.

Employee Community License

B.

Customer Community Plus License

C.

Partner Community License

D.

Customer Community License

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Questions 40

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT Visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

Options:

A.

Update the Admin profile so that the Knowledge tab is visible.

B.

Add the Global Header permission set to all Community users.

C.

Edit the Partner Community profile so that the Knowledge tab is visible.

D.

Create a Knowledge article and make it visible to the appropriate channel.

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Questions 41

Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time.

What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers

Select one or more of the following:

Options:

A.

Customise the user registration page to include the user agreement and "complete registration on acknowledgement"

B.

Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted

C.

Build a site.com page with a user agreement and replace the login page with "complete registration on acknowledgement"

D.

Redirect users to a custom page displaying a user agreement before users login for the first time

E.

Use login flows to show the user agreement when Community users log in for the first time

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Questions 42

Universal Containers built a Community on the Customer Service Template. The Salesforce Admin customized a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version. What is the status of the custom Lightning components on the page after the upgrade?

Options:

A.

The Lightning components are on the page and load as expected.

B.

The Lightning components are NOT on the page, but are available in Community Builder.

C.

The Lightning components are on the page, but will NOT load until the Community is published.

D.

The Lightning components are neither on the page nor in Community Builder.

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Questions 43

Your company requires to set up community access for both customers and partners but wish to tailor the content that is shown for each member type and region, how do you architect this solution?

Options:

A.

Create two Communities, one Customer Community and one Partner Community

B.

Create one Community and use page variations to control what members see

C.

Create one Community and build a lightning component that displays different content based on the users profile logging in

D.

Create one Community using Sharing Sets to control what members see

E.

Create a Community tailored to each region

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Questions 44

Universal Containers have asked you to help them set up their Salesforce Community and one of their requirements is to make Reports and Content available to members. What Community licence type(s) would you recommend? [Select 2]

Options:

A.

Partner Community

B.

Salesforce Community Content

C.

Customer Community

D.

Salesforce

E.

Customer Community Plus

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Exam Code: CRT-271
Exam Name: Certification Preparation For Community Cloud Consultants (WI24)
Last Update: Mar 22, 2024
Questions: 285

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