Weekend Sale - 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: dm70dm

ITIL-4-Specialist-Create-Deliver-and-Support ITIL 4 Specialist: Create, Deliver and SupportExam Questions and Answers

Questions 4

A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.

Which is the BEST approach to reduce the number of failures?

Options:

A.

Create a standard change model for development changes and initiate as a service request

B.

Increase the size of development changes to make them easier to handle and increase success

C.

Create a change model for development changes that includes the use of safe-to-fail testing

D.

Initiate development changes as emergency changes so that errors can be identified quickly

Buy Now
Questions 5

Which statement about ‘service integration as a service’ isCORRECT?

Options:

A.

The service integrator can be easily replaced by other vendors to leverage better pricing

B.

The service integrator does not deliver any services to the organization

C.

The service integrator provides services and manages other vendors

D.

Multiple vendors provide the service integration and management function

Buy Now
Questions 6

An international e-commerce company is planning to launch a new mobile shopping application. During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?

Options:

A.

Focus on app performance and security features

B.

Implement a global standard design

C.

Adopt a design thinking approach based on customer and user feedback

D.

Establish a team of expert developers to revise the initial design

Buy Now
Questions 7

Which is an example of using a ‘shift-left’ approach to optimize password resets?

Options:

A.

Allow users to reset their own passwords using an automated tool

B.

Train service desk agents to categorize password resets as service requests

C.

Automatically assign a high priority to password reset requests to resolve them faster

D.

Encourage users to remember or safely record their passwords to reduce the number of password resets

Buy Now
Questions 8

How should roles and competencies be managed to adapt to rapid technological changes and market demands?

Options:

A.

By making it easier for employees to focus on one role

B.

By creating career paths dedicated to single technologies

C.

By continually adapting roles to evolving organizational requirements

D.

By focusing on increasing employees' technical experience

Buy Now
Questions 9

A sales enablement service is being modified to improve the data that is presented to sales staff. This will be delivered as a series of incremental improvements.

Which are the TWO BEST ways to measure these changes?

1. Measure individual changes by the output that they create

2. Measure the overall success of multiple changes by the output that is created

3. Measure individual changes by the outcome that they create

4. Measure the overall success of multiple changes by the outcome that is created

Options:

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Buy Now
Questions 10

An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing.

Which practice is most likely to provide this information?

Options:

A.

Release management

B.

Monitoring and event management

C.

Problem management

D.

Service desk

Buy Now
Questions 11

An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed. What does this situation describe?

Options:

A.

Cooperation

B.

Servant leadership

C.

Algorithmic task

D.

Heuristic task

Buy Now
Questions 12

Which is a reason why an organization should create competency profiles for each role?

Options:

A.

To plan the professional development of team members

B.

To ensure that IT specialists have pi-shaped skill profiles

C.

To ensure that technical skills are included in each profile

D.

To plan to fill all the mandatory ITIL roles

Buy Now
Questions 13

An organization is planning to implement a new service management toolset for effective integration of management practices. Which feature of the service management toolset will be the MOST important in achieving this?

Options:

A.

Flexible workflow automation

B.

Inventory and discovery of IT assets

C.

Advanced analytics

D.

High availability and security

Buy Now
Questions 14

A mobile app development company has implemented a new strategy in its software development process. Instead of large, infrequent updates, it now releases smaller updates every two weeks. These updates are shaped by regular user reviews and suggestions, which the company actively seeks and incorporates into each new version. Which guiding principle is this approach MOST closely aligned with?

Options:

A.

Think and work holistically

B.

Progress iteratively with feedback

C.

Focus on value

D.

Optimize and automate

Buy Now
Questions 15

A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?

Options:

A.

Commoditization of service components

B.

Organization-specific requirements for service functionality

C.

Customer demand for personalized products

D.

Service components lacking mass-market adoption

Buy Now
Questions 16

An organization prioritizes its work on a ‘last-in, first-out’ basis.

Which work item should be actioned NEXT?

Options:

A.

An item logged yesterday at 09:00

B.

An item logged yesterday at 11:00

C.

An item logged today at 09:00

D.

An item logged today at 11:00

Buy Now
Questions 17

Which is often included in an Agile approach to software development?

Options:

A.

Information models

B.

Advanced analytics

C.

Integrated service management toolsets

D.

CI/CD

Buy Now
Questions 18

During a service design workshop, a development team come up with lots of different possible design solutions, and then analyze these to select one of them to proceed with.

What ‘design thinking’ activity is this an example of?

Options:

A.

Inspiration and empathy

B.

Ideation

C.

Implementation

D.

Prototyping

Buy Now
Questions 19

A service provider is struggling to meet the incident resolution objectives for some incidents. Reports generated by the service management tools show that the resolution time is often longer than agreed in three types of situation: incident resolution requires a change to be implemented, incident resolution involves the internal software development team, incident resolution involves an external supplier. What should the service provider do to improve the situation?

Options:

A.

Review the incident resolution targets

B.

Review the change enablement practice

C.

Review the incident management practice

D.

Review the incident resolution value stream

Buy Now
Questions 20

A service desk team acts as a single point of contact for its users. Service desk team members are the first-line support; however, if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets. Which concept or approach would help the organization resolve this situation?

Options:

A.

Results-based measurement

B.

Advanced analytics

C.

Outsourcing

D.

Swarming

Buy Now
Questions 21

A software development company wants to improve its service delivery by implementing a value stream for a new service creation. The company aims to balance speed and quality of service delivery. How should the company structure its value stream to meet this objective?

Options:

A.

Define and optimize an individual value stream for each team involved in service creation

B.

Integrate feedback loops and escalation mechanisms in the workflow

C.

Enable variance of quality and cost of services

D.

Use comprehensive complex simulations to test the workflow

Buy Now
Exam Name: ITIL 4 Specialist: Create, Deliver and SupportExam
Last Update: Jul 16, 2025
Questions: 73

PDF + Testing Engine

$49.5  $164.99

Testing Engine

$37.5  $124.99
buy now ITIL-4-Specialist-Create-Deliver-and-Support testing engine

PDF (Q&A)

$31.5  $104.99
buy now ITIL-4-Specialist-Create-Deliver-and-Support pdf
dumpsmate guaranteed to pass
24/7 Customer Support

DumpsMate's team of experts is always available to respond your queries on exam preparation. Get professional answers on any topic of the certification syllabus. Our experts will thoroughly satisfy you.

Site Secure

mcafee secure

TESTED 19 Jul 2025