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Salesforce-Loyalty-Management Salesforce Loyalty Management Accredited Professional Exam (SP24) Questions and Answers

Questions 4

A Loyalty Manager would like to monitor members' tier history in the dashboards from Analytics Studio App.

Which two fields need to be enabled in field history tracking in the Loyalty Member Tier object for this to be achieved?

Options:

A.

Loyalty Tier Group

B.

Change Reason Type

C.

Loyalty Tier

D.

Reason for Change

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Questions 5

What three types of vouchers can be configured in Loyalty Management?

Options:

A.

Promo Code

B.

Discount Percentage

C.

Fixed Value

D.

Gift Card

E.

Product or Service

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Questions 6

Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.

What is a prerequisite for using Loyalty APIs to fetch the member information?

Options:

A.

Create custom objects in Loyalty

B.

Create a Connected App in Platform

C.

Create customer integration code

D.

Create Data Processing jobs

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Questions 7

A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.

Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night’s stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.

Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group’s goals?

Options:

A.

Qualifying Points

B.

Tier Qualifying Points

C.

Non-Qualifying and Qualifying Points

D.

Non-Qualifying Points

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Questions 8

In which two scenarios should an Administrator use member engagement attributes?

Options:

A.

Member is eligible for ‘Bonus days” if the member constantly speeds more than $500 each month for a year.

B.

Member attends three trainings between March 1st and April 30th to get 200 bonus points.

C.

Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.

D.

Member enrolls in “welcome aboard” promotion for free surprise gift every quarter.

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Questions 9

A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.

Which two statement correctly describes how to grant proper access on the user details page

Options:

A.

Assign user access to the analytics for Loyalty role.

B.

Assign access by checking CRM Analytics plus user

C.

Assign user access to permission sets for analytics for Loyalty.

D.

Assign the user the analytics profile for analytics for Loyalty.

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Questions 10

Cloud Kicks has been using Loyalty Management, Sales Cloud, and Service Cloud as part of its tech stack to manage its Loyalty Program. The marketing team is interested in implementing Salesforce Marketing Cloud, so Loyalty program members can be informed and engaged with personalized emails sent using Salesforce Marketing Cloud.

Using the least development effort, how can the Loyalty Management Consultant

accomplish the necessary integration between Salesforce Marketing Cloud and

Loyalty Management platforms?

Options:

A.

Install and configure Salesforce Marketing Cloud Contacts Connection

B.

Design Datasets with Dataflows and the Dataset Builder

C.

Create a connected app to integrate Salesforce Loyalty Management and Marketing Cloud via APIs

D.

Install and configure Marketing Cloud Connect to integrate with Loyalty Management

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Questions 11

The Loyalty Administrator for Northern Trail Outfitters (NTO) defines Basic and Premium as the two Tiers for its Insider program. They want to define a free product sample for all members in Premium Tier.

How does NTO configure tiers within the Loyalty Program to give vouchers for members in the Premium Tier?

Options:

A.

Voucher Management and Benefit Action

B.

Voucher Management and Benefits Setup

C.

Voucher Management; Benefits Setup (in Program console); Benefit Action to define downstream actions and FLOW - Benefit action for orchestration

D.

Voucher Management; Benefits Setup (in Program console); Benefit Action to process benefits

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Questions 12

A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.

Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?

Options:

A.

Fixed Model and Activity Model

B.

Non-Qualifying Points and Qualifying Points

C.

Non-Qualifying Points and Activity Points

D.

Fixed Model and Qualifying Points

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Questions 13

Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?

Options:

A.

Loyalty membership merge

B.

Loyalty member profile

C.

Loyalty member enrollment

D.

Resetting tier points

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Questions 14

What is the recommended approach to creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue?

Options:

A.

Create a Decision Tree using Flows with a leaf for every combination

B.

Create a Loyalty Process with different rules to manage every combination

C.

Create a Decision Table and define the Redemption Catalogue as business rules.

D.

Create an Apex Class and implement a Redemption Catalogue engine.

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Questions 15

A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.

What is the root cause of this?

Options:

A.

The Default Workflow User is missing the Data Pipelines Base User permission set license

B.

The Default Workflow User is missing the CLAAnalytics Base User permission set license

C.

The Default Workflow User is missing the Loyalty Management permission set license

D.

The Default Workflow User is missing the CLAAnalytics Base User permission set license

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Questions 16

A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.

How will the personalized benefits be display for each Loyalty Program member?

Options:

A.

On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member

B.

On the Member Benefit Related List, linked to Loyalty Program Member

C.

On the Transaction Journal Related List, Linked to Loyalty Program Member

D.

On the Voucher Related List, linked to Loyalty Program member

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Questions 17

Northern Trail Outfitters, wants to implement its new Loyalty Program. The Chief Marketing Officer wants to offer the following benefits to customers:

• Award points to the customer that can be redeemed for products in the store

• Gamify customers that spend the most to receive exclusive benefits.

What three elements should the Administrator configure?

Options:

A.

Set up one qualifying currency and a non-qualifying currency

B.

Set up one qualifying currency

C.

Set up a tier system based on a cumulative spending value

D.

Set up vouchers for specific products

E.

Set up promotions

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Questions 18

A hotel group has finished setting up its Loyalty Program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever, they want to, and expect that this can be implemented without a need for complex customization. Using the available product features of Loyalty Management, Which three tasks should an Administrator implement to meet the Hotel group's requirements?

Options:

A.

LoyaltyBenefits

B.

LoyaltyLedger

C.

Contact Record

D.

TransactionJournal

E.

LoyaltyMemberTier

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Questions 19

What three facts should the administrator consider when creating and managing member groups?

Options:

A.

Groups are associate with tiers.

B.

Accrual type transactions associated with a group can be canceled.

C.

Qualifying points can’t be transferred to a group.

D.

Vouchers can’t be issued to groups.

E.

Promotions can’t offered to groups.

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Questions 20

The existing Loyalty Program would need to have its "members-record" transferred from an SQL database into a new Salesforce Loyalty Management org, where its members' records are kept within a data table named "tbl_Member" with the following data contents:

• the program member's personal particular and contact information

• member's current-tier value

• member's tier-points

Which object combinations should be used for data migration of the source's member records into the Loyalty Member org?

Options:

A.

"LoyaltyProgramMember', "LoyaltyTier". "LoyaltyProgramCurrency". "Contact" and "Account" Object.

B.

"LoyaltyProgramMember", "LoyaltyMemberTier", "LoyaltyProgamCurrency". "Account" Object.

C.

"LoyaltyProgramMember", "LoyaltyTier", "LoyaltyMemberCurrency". 'Contact" and "Account" Object.

D.

"LoyaltyProgramMember". "LoyaltyMemberTier", "LoyaltyMemberCurrency". "Contact" and "Account" Object.

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Questions 21

Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member’s anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.

Which Kind of permission Set is required to enable the Data Processing Engine definitions?

Options:

A.

CLA Analytics Base Admin

B.

Data Pipelines Base User

C.

Rule Engine Designer

D.

Loyalty Analytics admin

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Questions 22

A new segment in Customer Data Platform (CDP) will be used for sending notification emails to members with the following requirements: - The mail is sent

on the first day of the month to the members that will have their membership expire at the end of the same month, starting from the 1st of April to 30th of June

- member's expiry-date are standardized to the last day of the month.

Which two configuration options below should be used for the new segment to fulfill this segmentation requirement?

Options:

A.

In "Segment Property", set "Publish Schedule" to "Don't Refresh".

B.

In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "This Month" for the "Membership Expiry Date" attribute.

C.

In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "Next Number of days" = 30 for the "Membership Expiry Date" attribute.

D.

In "Segment Property," set "Publish Schedule" to "24 hours" and the appropriate "Start Date" and "End Date

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Questions 23

Universal Containers (UC) has defined a points-based Loyalty Program, and the Loyalty members must receive an email with the point balance every time it is updated.

What should the Salesforce Administrator set up to enable a real-time currency model?

Options:

A.

Create a Flow to update the Points Balance field

B.

Enable Real-Time Update of Qualifying Points Balance

C.

Enable Real-Time Update of Non-Qualifying Points Balance

D.

Non-Qualifying Points updates happen in real-time by default

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Questions 24

Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data spread across many Loyalty Management objects?

Options:

A.

Batch Management

B.

Decision Table

C.

Quick Actions

D.

Data Processing Engine

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Questions 25

Using extensive Data Processing Engine jobs to modify Salesforce data at scale,

which two limits should be monitored?

Options:

A.

Record Storage Limits

B.

Batch Limit in Bulk Api

C.

Data Pipeline Limits

D.

Apex Governor Limits

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Questions 26

Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.

How can this be built into Salesforce?

Options:

A.

Download an app from the AppExchange to connect Salesforce and the external system.

B.

Create customer web service with Order Object

C.

Create an schedule process to call the external system.

D.

Create with the external system to create Transaction Journals.

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Questions 27

A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.

Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

Options:

A.

Enter the program partner name > Associate to an account> Set program partner type to ‘Both’ (Accrual and Redemption)

B.

Enter the partner contact name > Associate to a partner Contact Name > Set program type to ‘Both’ (Accrual and Redemption)

C.

Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to ‘Both’ (Accrual and Redemption)

D.

Chose relevant account name to Associate to the program > Set program partner type to ‘Both’ (Accrual and Redemption)

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Questions 28

A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.

How should the Member Services Agent restore the expired points and also set them to expire in the next two months?

Options:

A.

Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months

B.

Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date

C.

Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date

D.

Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date

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Questions 29

Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pair of gloves to each member of the Loyalty Program that bought a coat in winter. However, winter has arrived, and the reports are missing information about the voucher definition of hat and gloves associated with any existing voucher and have found that there are transactions that contain the coat product.

Which two options should the Loyalty Administrator review to verify why the promotion vouchers associated with the members who have bought coats are missing?

Options:

A.

That the promotion has been created with the characteristics, correct dates, and the associated Voucher Definition.

B.

That the promotion has specified the Current Liability Amount.

C.

That the flow is active and has been created to apply the promotion.

D.

That the member is a campaign member of the promotion campaign.

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Questions 30

A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.

What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?

Options:

A.

Modify the Marketing user profile to include permission to run reports.

B.

Create a permission set to run reports and assign it to marketing users.

C.

Enable CRM Analytics and create a Loyalty app.

D.

Search Salesforce AppExchange for Loyalty Analytics apps.

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Questions 31

How should a Loyalty Management consultant integrate Marketing Cloud with Loyalty Management in order to create journeys for promotions?

Options:

A.

Use Marketing Cloud Server-Side JavaScript

B.

Use Custom Apex code via a middleware ETL tool

C.

Use Salesforce Customer Data Platform

D.

Use Marketing Cloud Connect

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Exam Name: Salesforce Loyalty Management Accredited Professional Exam (SP24)
Last Update: Jul 16, 2024
Questions: 104

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