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1z0-1003-22 Oracle Field Service 2022 Implementation Professional Questions and Answers

Questions 4

Which two statements are correct regarding the characteristics of an SLA window?

Options:

A.

An SLA window indicates when an activity should be completed.

B.

An SLA window indicates how long an activity should take to complete.

C.

An SLA window indicates that there is enough time available within it to perform an activity.

D.

An SLA window indicates when an activity should start.

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Questions 5

When assigning work zones to field resources, each zone assignment can be eithef 'regular' or 'temporary' (override).

Which statement is accurate regarding how those types of work zone assignments interact?

Options:

A.

If a 'temporary' zone is assigned to a resource, then during it's configured date range, the

resource will only be able to work in that zone, regardless of any other 'regular' assigned work zones.

B.

If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work within that zone, regardless of any other 'temporary' assigned work zones.

C.

If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'regular' assigned work zones.

D.

If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'temporary' assigned work zones.

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Questions 6

A customer is about to begin testing both REST and SOAP OFSC API calls during their implementation process and needs to set up an Application for API authentication.

Theirintention is to only use the APIs for transferring data to and from their middleware system and not for use for any custom mobile application.

Identify the correct way to register that middleware Application within OFSC.

Options:

A.

Register the Application within the API Access tab of the authentication-oriented User Type.

B.

Register the Application, specifying the OFSC token service, and authenticate using JWT assertion.

C.

Register the Application and authenticate using the Client ID/Client Secret

D.

Register the Application, specifying an external token service and uploading the certificate.

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Questions 7

A customer wants to change the information that displays in theCollaboration window when an activity is dragged into it.

What needs to be modified to ensure that the preferred activity properties appear?

Options:

A.

the 'Identify activity by' context

B.

the 'Activities' context

C.

the 'Activity hint' context

D.

the 'Activity details in chat' context

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Questions 8

Your customer wants help configuring a message scenario that, when launched, populates a proper* (A_TIME) with the time the message was created (message_time_of_creation).

What must be entered in the subject and body of the message pattern to support this requirement?

Options:

A.

The message subject should be: {A_TIME}.

The message body should be: message_time_of_creation.

B.

The message subject should be: message_time_of_creation. The message body should be: A^TIME.

C.

The message subject should be: {message_time_oLcreation}. The message body should be: {A_TIMĀ£}.

D.

The message subject should be: {A_TIME}.

The message body should be: {message_time_of_creation}.

E.

The message subject should be: A.TIME.

The message body should be: {message_time_of_creation}.

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Questions 9

An Oracle Field Service Cloud (OFSC) Enterprise customer has enabled Street-Level Routing (SLR) for a particular routing plan.

Which additional capability becomes available as a result of this routing feature being enabled?

Options:

A.

the ability to set travel optimization goals either based on time or distance

B.

the ability to set travel optimization goals either based on cost or resource utilization

C.

the ability to set travel optimization goals based on current traffic data

D.

the abilityto set travel optimization goals based on predicted traffic data

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Questions 10

While most field resources for a particularcompany should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.

Which configuration supports the requirementto hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?

Options:

A.

Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature isdisabled.

B.

Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.

C.

Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.

D.

Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.

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Questions 11

A company needs their mobile workers to be able to see which unassigned activities are located within a specific radius of their own location so that they can potentially assign and perform those jobs if they happen to have time along their routes.

Which option addresses that configuration requirement?

Options:

A.

Add the 'Nearby Activities1 action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.

B.

Add the 'Nearby Activities' action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.

C.

Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.

D.

Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.

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Questions 12

Your customer wants their technicians to see the same activity data in their Service within their Activity List in OFSC Mobility.

Which configuration supports this requirement?

Options:

A.

Add the "Activity" property to the Request Grid context in Mobility.

B.

Add the appropriate activity properties to the Request Grid context in Mobility.

C.

Add the "Activity" property to the "Identify service request by" identifier context.

D.

Add the appropriate activityproperties to the "Identify service request by" identifier context.

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Questions 13

A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.

A resource within that bucket - John Smith - has no individualwork skills designated on his resource record in Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.

Which statement is correct regarding how routing handles work skill matches in this situation?

Options:

A.

Routing will notassign that activity to John Smith due to a soft skills mismatch.

B.

Routing will not assign that activity to John Smith due to a work skills mismatch.

C.

Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.

D.

Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

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Questions 14

A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.

They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.

How should you set the work zones in the Resource Tree for that local Austin office?

Options:

A.

Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.

B.

Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.

C.

Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.

D.

Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.

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Questions 15

A customer has chosen to override learned activity durations for a periodof time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.

Which statement is accurate regarding how the statistics override option works?

Options:

A.

Activity duration overridescan only be started or stopped manually within the OFSC Core Application.

B.

Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.

C.

OFSC will begin updating statisticallylearned values from reported field activities once the override has stopped.

D.

An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.

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Questions 16

Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference.

Which two options fulfill that customer requirement?

Options:

A.

Assign all work zones at the parent level in the Resource Tree.

B.

Create a single work zone with no work zone keys and assign it to all resources

C.

Deselect "work zone support" in Business Rules to disable routing consideration of zones entirely.

D.

Deselect "work zone support" in the routing plan configuration screen for all routing plans.

E.

Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.

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Questions 17

A customer wants to ensure that their OFSC users' passwords are unique and as secure as possible Which four options are available in OFSC for making passwords unique?

Options:

A.

Password must contain upper and lowercase letters.

B.

Password must contain special symbols.

C.

Password must differ from old password.

D.

Password must not contain more than X characters.

E.

Password must not contain personal details.

F.

Password must contain letters.

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Questions 18

A company needs their field workers to be able to install inventory once an activity is in 'Started' status. Which screen configuration option supports this requirement?

Options:

A.

Enable the 'Install' action within the Start Activity context.

B.

Enable the 'Install' action within the Edit/View Activity context.

C.

Enable the 'Install' action within the Add/Details Inventory context.

D.

Enable the 'Install' action within the Inventory Grid context.

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Questions 19

A customer has technicians with varying degrees of training to perform installation work.

Their current corresponding skill levels are:

Expert level value = 100

Fully Qualified level value = 50

Novice level value = 25

For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.

However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.

Which configuration satisfies the requirement of assigning thosemid-tier installation activities?

Options:

A.

Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50

B.

Modify the existing Installation work skill's conditions, setting the Required level to 25, thePreferable level to 50 and creating an additional condition to identify high visibility activities

C.

Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities

D.

Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.

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Exam Code: 1z0-1003-22
Exam Name: Oracle Field Service 2022 Implementation Professional
Last Update: Feb 22, 2024
Questions: 132
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