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220-1102 CompTIA A+ Certification Core 2 Exam Questions and Answers

Questions 4

A user requires a drive to be mapped through a Windows command line. Which of the following command-line tools can be utilized to map the drive?

Options:

A.

gpupdate

B.

net use

C.

hostname

D.

dir

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Questions 5

A technician is creating a location on a Windows workstation for a customer to store meeting minutes. Which of the following commands should the technician use?

Options:

A.

c: \minutes

B.

dir

C.

rmdir

D.

md

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Questions 6

A technician needs to establish a remote access session with a user who has a Windows workstation. The session must allow for simultaneous viewing of the workstation by both the user and technician. Which of the following remote access technologies should be used?

Options:

A.

RDP

B.

VPN

C.

SSH

D.

MSRA

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Questions 7

Which of the following is command options is used to display hidden files and directories?

Options:

A.

-a

B.

-s

C.

-lh

D.

-t

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Questions 8

A technician is partitioning a hard disk. The five primary partitions should contain 4TB of free space. Which of the following partition styles should the technician use to partition the device?

Options:

A.

EFS

B.

GPT

C.

MBR

D.

FAT32

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Questions 9

A developer reports that a workstation's database file extensions have been changed from .db to .enc. The developer is also unable to open the database files manually. Which of the following is the best option for recovering the data?

    Accessing a restore point

Options:

A.

Rebooting into safe mode

B.

Utilizing the backups

C.

Using an AV to scan the affected files

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Questions 10

A user is setting up a new Windows 10 laptop. Which of the following Windows settings should be used to input the SSID and password?

Options:

A.

Network & Internet

B.

System

C.

Personalization

D.

Accounts

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Questions 11

A user recently purchased a second monitor and wants to extend the Windows desktop to the new screen. Which of the following Control Panel options should a technician adjust to help the user?

    Color Management

Options:

A.

System

B.

Troubleshooting

C.

Device Manager

D.

Administrative Tools

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Questions 12

A technician is building a new desktop machine for a user who will be using the workstation to render 3-D promotional movies. Which of the following is the most important component?

Options:

A.

Dedicated GPU

B.

DDR5 SODIMM

C.

NVMe disk

D.

64-bit CPU

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Questions 13

A user's corporate iPhone had issues and was repaired while the user was on vacation. The mobile phone has compared to an identical phone. Which of the following best describes what is happening to the phone?

Options:

A.

APK Source

B.

Connectivity issues

C.

Developer Mode

D.

Jailbreak

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Questions 14

Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed first to prevent further damage to the host and other systems?

    Turn off the machine.

Options:

A.

Run a full antivirus scan.

B.

Remove the LAN card.

C.

Install a different endpoint solution.

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Questions 15

Which of the following environments allows for the testing of critical systems without the risk of them being negatively impacted by changes?

Options:

A.

Regression

B.

Cloud

C.

Production

D.

Sandbox

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Questions 16

A user's Windows computer seems to work well at the beginning of the day. However, its performance degrades throughout the day, and the system freezes when several applications are open. Which of the following should a technician do to resolve the issue? (Select two).

    Install the latest GPU drivers.

Options:

A.

Reinstall the OS.

B.

Increase the RAM.

C.

Increase the hard drive space.

D.

Uninstall unnecessary software.

E.

Disable scheduled tasks.

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Questions 17

Which of the following would typically require the most computing resources from the host computer?

    Chrome OS

Options:

A.

Windows

B.

Android

C.

macOS

D.

Linux

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Questions 18

An office is experiencing constant connection attempts to the corporate Wi-Fi. Which of the following should be disabled to mitigate connection attempts?

    SSID

Options:

A.

DHCP

B.

Firewall

C.

SSD

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Questions 19

A user's company phone was stolen. Which of the following should a technician do next?

Options:

A.

Perform a low-level format.

B.

Remotely wipe the device.

C.

Degauss the device.

D.

Provide the GPS location of the device.

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Questions 20

A network technician is deploying a new machine in a small branch office that does not have a DHCP server. The new machine automatically receives the IP address of 169.254.0.2 and is unable to communicate with the rest of the network. Which of the following would restore communication?

    Static entry

Options:

A.

ARP table

B.

APIPA address

C.

NTP specification

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Questions 21

In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?

Options:

A.

Contact the software vendor to obtain the license for the user, and assist the user with installation once the license is purchased.

B.

Run a scan on the downloaded installation file to confirm that it is free of malicious software, install the software, and document the software installation process.

C.

Indicate to the developer that formal approval is needed; then, the IT team should investigate the software and the impact it will have on the organization before installing the software.

D.

Install the software and run a full system scan with antivirus software to confirm that the operating system is free of malicious software.

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Questions 22

A technician needs to reimage a desktop in an area without network access. Which of the following should the technician use? (Select two).

Options:

A.

USB

B.

PXE

C.

Optical media

D.

Partition

E.

Boot record

F.

SMB

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Questions 23

A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:

220-1102 Question 23

Which of the following should the technician do to connect via RDP?

Options:

A.

Confirm the user can ping the default gateway.

B.

Change the IP address on the user's laptop.

C.

Change the subnet mask on the user's laptop.

D.

Open port 3389 on the Windows firewall.

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Questions 24

Which of the following is also known as something you know, something you have, and something you are?

    ACL

Options:

A.

MFA

B.

SMS

C.

NFC

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Questions 25

A technician needs to replace a PC's motherboard. The technician shuts down the PC. Which of the following steps should the technician take next?

Options:

A.

Turn off the monitor.

B.

Remove the power cord.

C.

Remove the PSU.

D.

Remove the RAM modules.

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Questions 26

An organization is creating guidelines for the incorporation of generative Al solutions. In which of the following would these guidelines be published?

    Standard operating procedure

Options:

A.

Acceptable use policy

B.

Security protocols

C.

Data flow diagram

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Questions 27

A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take next?

Options:

A.

Isolate the machine from the network.

B.

Scan the system for hidden files.

C.

Disable unused ports.

D.

Install antivirus software.

E.

Reconfigure the firewall.

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Questions 28

A technician needs to track evidence for a forensic investigation on a Windows computer. Which of the following describes this process?

Options:

A.

Valid license

B.

Data retention requirements

C.

Material safety data sheet

D.

Chain of custody

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Questions 29

A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the best solution for a technician to implement?

Options:

A.

Disable the browser from sending notifications to the Action Center.

B.

Run a full antivirus scan on the computer.

C.

Disable all Action Center notifications.

D.

Move specific site notifications from Allowed to Block.

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Questions 30

A systems administrator received a request to limit the amount of cellular data a user's Windows 10 tablet can utilize when traveling. Which of the following can the administrator do to best solve the user's issue?

Options:

A.

Turn on airplane mode.

B.

Set the connection to be metered.

C.

Configure the device to use a static IP address.

D.

Enable the Windows Defender Firewall.

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Questions 31

A technician is hardening a company file server and needs to prevent unauthorized LAN devices from accessing stored files. Which of the following should the technician use?

Options:

A.

Software firewall

B.

Password complexity

C.

Antivirus application

D.

Anti-malware scans

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Questions 32

Which of the following file types would be used in the Windows Startup folder to automate copying a personal storage table (.pst file) to a network drive at log-in?

Options:

A.

.bat

B.

.dll

C.

.ps1

D.

.txt

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Questions 33

A technician is unable to completely start up a system. The OS freezes when the desktop background appears, and the issue persists when the system is restarted. Which of the following should the technician do next to troubleshoot the issue?

Options:

A.

Disable applicable BIOS options.

B.

Load the system in safe mode.

C.

Start up using a flash drive OS and run System Repair.

D.

Enable Secure Boot and reinstall the system.

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Questions 34

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

    Run an antivirus and enable encryption.

Options:

A.

Restore the defaults and reimage the corporate OS.

B.

Back up the files and do a system restore.

C.

Undo the jailbreak and enable an antivirus.

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Questions 35

Which of the following operating systems is most commonly used in embedded systems?

Options:

A.

Chrome OS

B.

macOS

C.

Windows

D.

Linux

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Questions 36

A user requested that the file permissions on a Linux device be changed to only allow access to a certain group of users. Which of the following commands should be used to complete the user's request?

Options:

A.

cat

B.

chmod

C.

pwd

D.

cacls

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Questions 37

A technician is configuring security for a computer that is located in a common area. A sign above the computer indicates only authorized users can use the computer. Guests visiting the office must walk past the computer to enter and leave the office. Which of the following will offer the best protection against physical threats?

Options:

A.

Using screen lock

B.

Installing a privacy screen

C.

Implementing password complexity

D.

Locking the computer case

E.

Enabling drive encryption

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Questions 38

Which of the following protocols supports fast roaming between networks?

Options:

A.

WEP

B.

WPA

C.

WPA2

D.

LEAP

E.

PEAP

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Questions 39

A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?

Options:

A.

Examine the antivirus logs.

B.

Verify the address bar URL.

C.

Test the internet connection speed.

D.

Check the web service status.

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Questions 40

Which of the following is used to ensure users have the appropriate level of access to perform their job functions?

Options:

A.

Access control list

B.

Multifactor authentication

C.

Least privilege

D.

Mobile device management

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Questions 41

An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with the user?

Options:

A.

RDP

B.

VNC

C.

SSH

D.

VPN

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Questions 42

Which of the following types of malware is designed to enable administrative access to a computer?

Options:

A.

Rootkit

B.

Trojan

C.

Worm

D.

Ransomware

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Questions 43

An MDM report shows that a user's company cell phone has unauthorized applications installed. The device has recently checked into the MDM server, and the company still has access to remotely wipe the device. Which of the following describes the action the user has performed?

Options:

A.

Obtained root access

B.

Upgraded the OS

C.

Installed a VPN

D.

Uninstalled the MDM software

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Questions 44

A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?

Options:

A.

Reenroll the user's mobile device to be used as an MFA token.

B.

Use a private browsing window to avoid local session conflicts.

C.

Bypass single sign-on by directly authenticating to the application.

D.

Reset the device being used to factory defaults.

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Questions 45

You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.

INSTRUCTIONS

Select the most appropriate statement for each response. Click the send button after

each response to continue the chat. If at any time you would like to bring back

the initial state of the simulation, please click the Reset All button.

Options:

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Questions 46

A systems administrator is setting up a Windows computer for a new user Corporate policy requires a least privilege environment. The user will need to access advanced features and configuration settings for several applications. Which of the following BEST describes the account access level the user will need?

Options:

A.

Power user account

B.

Standard account

C.

Guest account

D.

Administrator account

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Questions 47

A customer's machine is heavily infected with various strains of malware. Which of the following is the most efficient and verifiable way to ensure all of the malware is removed from the system?

Options:

A.

Utilizing a system restore point

B.

Performing a clean OS installation

C.

Replacing damaged files with verified backups

D.

Utilizing multiple AV vendors to eradicate the infections

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Questions 48

Which of the following operating systems uses the ext4 filesystem type?

Options:

A.

macOS

B.

iOS

C.

Linux

D.

Windows

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Questions 49

An organization's critical database files were attacked with ransomware. The company refuses to pay the ransom for a decryption key. All traces of the infection have been removed from the underlying servers. Which of the following should the company do next?

Options:

A.

Scan all of the infected files with up-to-date, anti-malware cleaning software.

B.

Fully patch the server operating systems hosting the fileshares.

C.

Change the files to be read-only.

D.

Restore critical data from backup.

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Questions 50

An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which of the following should the technician do NEXT?

Options:

A.

Verify all third-party applications are disabled

B.

Determine if the device has adequate storage available.

C.

Check if the battery is sufficiently charged

D.

Confirm a strong internet connection is available using Wi-Fi or cellular data

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Questions 51

A user receives a message on a PC stating it has been infected by malware. A technician runs a full scan on the user's machine and detects no malware. Later that day, the same message reappears. Which of the following steps should the technician take to restore the system to regular functionality?

Options:

A.

Check for Windows updates.

B.

Reimage the computer.

C.

Enable Windows Firewall.

D.

Run System File Checker.

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Questions 52

Which of the following commands should be used to display current processor activity on a Linux workstation?

Options:

A.

top

B.

ls

C.

procmon

D.

taskmgr

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Questions 53

A company is opening several remote offices and would like to have the capability for its systems administrator to automate patch management and software deployment. Which of the following would meet this requirement?

Options:

A.

VNC

B.

RMM

C.

MSRA

D.

SSH

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Questions 54

Which of the following is natively used with Active Directory?

Options:

A.

Windows 10

B.

macOS

C.

Linux

D.

Chrome OS

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Questions 55

An organization has a goal to perform daily backups of a particular workstation and save them locally to the NAS. The organization needs to ensure these backup jobs are successful. Which of the following should the IT department do?

Options:

A.

Write scripts to rerun backups that fail.

B.

Store copies of the backups off site.

C.

Perform incremental backups instead.

D.

Set up alerts to be notified when backups fail.

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Questions 56

A technician thinks that a computer on the network has been infected with malware. The technician attempts several times to use a malware removal tool, but the issue persists. Which of the following should the technician do next?

Options:

A.

Restore the computer from the last known-good backup

B.

Reboot the computer into safe mode

C.

Purchase a new endpoint protection tool

D.

Use system recovery to prevent further infection

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Questions 57

A technician is setting up backup and recovery solutions that must restore quickly. Storage space is not a factor. Which of the following backup methods should the technician implement?

Options:

A.

Differential

B.

Synthetic

C.

Full

D.

Incremental

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Questions 58

A user reports that a system is performing unusually and is sending requests to an unfamiliar IP address every five minutes. Which of the following should the technician check first to troubleshoot the issue?

Options:

A.

Application logs

B.

Running processes

C.

Antivirus scans

D.

Recent system updates

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Questions 59

A technician is implementing the latest application security updates for endpoints on an enterprise network. Which of the following solutions should the technician use to ensure device security on the network while adhering to industry best practices?

Options:

A.

Automate the patching process.

B.

Monitor the firewall configuration.

C.

Implement access control lists.

D.

Document all changes.

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Questions 60

Which of the following commands should a technician use to change user permissions?

Options:

A.

sudo

B.

chxod

C.

xv

D.

pwd

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Questions 61

A technician needs to implement password requirements that apply to all domain-joined computers. Which of the following commands should the technician most likely run?

Options:

A.

gpugdate

B.

devmgmt

C.

regedit

D.

resmon

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Questions 62

Which of the following is the most secure screen lock?

Options:

A.

Face

B.

Swipe

C.

Password

D.

Fingerprint

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Questions 63

A user’s mobile phone battery does not last long, and navigation is very slow. Which of the following should the technician do first to resolve the issue?

Options:

A.

Uninstall unused programs.

B.

Check running applications.

C.

Update the mobile OS.

D.

Disable network services.

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Questions 64

A user's corporate iPhone had issues and was repaired while the user was on vacation. The mobile phone has compared to an identical phone. Which of the following best describes what is happening to the phone?

Options:

A.

APK Source

B.

Connectivity issues

C.

Developer Mode

D.

Jailbreak

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Questions 65

A company wants a new software program installed on all company computers, including remote employees’ machines. Which of the following methods should the IT department use to remotely deploy the software?

Options:

A.

Clone

B.

Scripted

C.

In-place

D.

Image

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Questions 66

A technician is investigating a workstation that has not received the latest policy changes. Which of the following commands should the technician use to apply the latest domain policy changes?

Options:

A.

sfc /scannow

B.

gpupdare /force

C.

chkdsk /y

D.

xcopy Zp

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Questions 67

A user's laptop is shutting down every time the laptop lid is closed, which is leading to frequent work interruptions. Which of the following should a help desk specialist do to remediate the issue?

Options:

A.

Configure the sleep settings.

B.

Disablehibernation.

C.

Edit thepower plan.

D.

Turn onfast startup.

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Questions 68

An application's performance is degrading over time. The application is slowing but never gives an error and does not crash. Which of the following tools should a technician use to start troubleshooting?

Options:

A.

Reliability history

B.

Computer management

C.

Resource monitor

D.

Disk defragment

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Questions 69

A technician received a notification about encrypted production data files and thinks active ransomware is on the network. The technician isolated and removed the suspicious system from the network. Which of the following steps should the technician take next?

Options:

A.

Schedule and perform an antivirus scan and system update

B.

Educate the end user on internet usage

C.

Perform a system scan to remove the malware

D.

Create a system restore point

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Questions 70

A user is unable to open personal files on a PC on a home network. An on-screen message indicates the files are encrypted and demands payment to access the files. Which of the following should a technician recommend the user do first?

Options:

A.

Reinstall the OS.

B.

Run the System Restore feature.

C.

Disconnect the PC from the network.

D.

Pay the amount demanded.

E.

Scan the PC with an anti-malware program.

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Questions 71

A user in a SOHO asks an off-site, remote technician to connect securely to the user’s laptop. The technician is able to connect to the VPN but is unable to connect to the user’s laptop. Which of the following settings should the technician review?

Options:

A.

Wireless protocol

B.

DHCP pool

C.

Content filtering

D.

Firewall

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Questions 72

A technician is configuring a workstation's security settings, and the following options are available:

    Account lockout policy

    Group policy

    Two-factor authentication

    Password complexity requirements

    Firewalls

    User accounts

    Access control lists

    Antivirus software

Which of the following settings should the technician configure to deploy strong password enforcement across the enterprise?

Options:

A.

Account lockout policy

B.

Group policy

C.

Two-factor authentication

D.

Access control lists

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Questions 73

Which of the following security threats requires a phone call to launch the attack?

Options:

A.

Vishing

B.

XSS

C.

Spoofing

D.

DDoS

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Questions 74

A user is unable to browse a website on a PC. Which of the following commands should a technician use to verify the PC's DNS resolution for the website?

Options:

A.

nslookup

B.

hostname

C.

tracert

D.

netstat

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Questions 75

Employees want their Windows 10 laptops to wirelessly connect when they take them home. Which of the following should the employees configure so the laptops can automatically connect wirelessly?

Options:

A.

Network and Internet settings

B.

Windows Firewall settings

C.

Devices and Printers

D.

Personalization settings

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Questions 76

The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?

Options:

A.

Encryption at rest

B.

Account lockout

C.

Automatic screen lock

D.

Antivirus

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Questions 77

Which of the following OS types provides a lightweight option for workstations thai need an easy-to-use browser-based interface?

Options:

A.

FreeBSD

B.

Chrome OS

C.

macOS

D.

Windows

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Questions 78

Which of the following could be used to implement secure physical access to a data center?

Options:

A.

Geofence

B.

Alarm system

C.

Badge reader

D.

Motion sensor

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Questions 79

An IT security team is implementing a new Group Policy that will return a computer to the login after three minutes. Which of the following BEST describes the change in policy?

Options:

A.

Login times

B.

Screen lock

C.

User permission

D.

Login lockout attempts

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Questions 80

An organization implemented a method of wireless security that requires both a user and the user's computer to be in specific managed groups on the server in order to connect to Wi-Fi. Which of the following wireless security methods BEST describes what this organization implemented?

Options:

A.

TKIP

B.

RADIUS

C.

WPA2

D.

AES

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Questions 81

A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was

deployed in more than three weeks. Which of the following should the support technician do to BEST resolve the situation?

Options:

A.

Offer to wipe and reset the device for the customer.

B.

Advise that the help desk will investigate and follow up at a later date.

C.

Put the customer on hold and escalate the call to a manager.

D.

Use open-ended questions to further diagnose the issue.

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Questions 82

A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?

Options:

A.

Settings > Personalization

B.

Control Panel > Credential Manager

C.

Settings > Accounts > Family and Other Users

D.

Control Panel > Network and Sharing Center

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Questions 83

A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue?

Options:

A.

taskschd.msc

B.

eventvwr.msc

C.

de vmgmt. msc

D.

diskmgmt.msc

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Questions 84

A user calls the help desk to report that mapped drives are no longer accessible. The technician verifies that clicking on any of the drives on the user's machine results in an error message. Other users in the office are not having any issues. As a first step, the technician would like to remove and attempt to reconnect the drives. Which of the following command-line tools should the technician use?

Options:

A.

net use

B.

set

C.

mkdir

D.

rename

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Questions 85

A technician has been tasked with using the fastest and most secure method of logging in to laptops. Which of the following log-in options meets these requirements?

Options:

A.

PIN

B.

Username and password

C.

SSO

D.

Fingerprint

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Questions 86

A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?

Options:

A.

Changing channels

B.

Modifying the wireless security

C.

Disabling the SSIO broadcast

D.

Changing the access point name

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Questions 87

A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame?

Options:

A.

Spyware

B.

Cryptominer

C.

Ransormvare

D.

Boot sector virus

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Questions 88

A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook?

Options:

A.

macOS

B.

Linux

C.

Chrome OS

D.

Windows

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Questions 89

A user recently accessed several websites that required log-in credentials. During subsequent visits, the user noticed that the log-in credential fields were already filled in. Which of the following is a way to prevent the browser from remembering the credentials for future visits?

Options:

A.

Disabling the password manager

B.

Removing the secure connections

C.

Clearing the browser cache

D.

Deleting the trusted sources

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Questions 90

A technician has been tasked with installing a workstation that will be used tor point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

Options:

A.

Data-in-transit encryption

B.

File encryption

C.

USB drive encryption

D.

Disk encryption

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Questions 91

A user's mobile phone has become sluggish A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software. Which of the following should the administrator do to help secure the device against this threat in the future? (Select TWO).

Options:

A.

Prevent a device root

B.

Disable biometric authentication

C.

Require a PIN on the unlock screen

D.

Enable developer mode

E.

Block a third-party application installation

F.

Prevent GPS spoofing

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Questions 92

A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?

Options:

A.

Change the DNS address to 1.1.1.1

B.

Update Group Policy

C.

Add the site to the client's exceptions list

D.

Verity the software license is current.

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Questions 93

Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).

Options:

A.

Biometric lock

B.

Badge reader

C.

USB token

D.

Video surveillance

E.

Locking rack

F.

Access control vestibule

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Questions 94

Which of the following Wi-Fi protocols is the MOST secure?

Options:

A.

WPA3

B.

WPA-AES

C.

WEP

D.

WPA-TKIP

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Questions 95

Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?

Options:

A.

Install and run Linux and the required application in a PaaS cloud environment

B.

Install and run Linux and the required application as a virtual machine installed under the Windows OS

C.

Use a swappable drive bay for the boot drive and install each OS with applications on its own drive Swap the drives as needed

D.

Set up a dual boot system by selecting the option to install Linux alongside Windows

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Questions 96

A user's iPhone was permanently locked after several failed log-in attempts. Which of the following authentication methods are needed to restore access, applications, and data to the device?

Options:

A.

Fingerprint and pattern

B.

Facial recognition and PIN code

C.

Primary account and password

D.

Recovery contact and recovery key

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Questions 97

An executive has contacted you through the help-desk chat support about an issue with a mobile device.

Assist the executive to help resolve the issue.

220-1102 Question 97

220-1102 Question 97

Which of the following should be done NEXT?

Options:

A.

Educate the user on the solution that was performed.

B.

Tell the user to take time to fix it themselves next time.

C.

Close the ticket out.

D.

Send an email to Telecom to inform them of the Issue and prevent reoccurrence.

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Questions 98

Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?

Options:

A.

Home

B.

Pro for Workstations

C.

Enterprise

D.

Pro

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Questions 99

An IT technician is attempting to access a user's workstation on the corporate network but needs more information from the user before an invitation can be sent. Which of the following command-line tools should the technician instruct the user to run?

Options:

A.

nslookup

B.

tracert

C.

hostname

D.

gpresult

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Questions 100

A technician is configuring a new Windows laptop Corporate policy requires that mobile devices make use of full disk encryption at all limes Which of the following encryption solutions should the technician choose?

Options:

A.

Encrypting File System

B.

FileVault

C.

BitLocker

D.

Encrypted LVM

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Questions 101

A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?

Options:

A.

Install alternate open-source software in place of the applications with issues

B.

Run both CPU and memory tests to ensure that all hardware functionality is normal

C.

Check for any installed patches and roll them back one at a time until the issue is resolved

D.

Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

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Questions 102

A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?

Options:

A.

.deb

B.

.vbs

C.

.exe

D.

.app

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Questions 103

A call center technician receives a call from a user asking how to update Windows Which of the following describes what the technician should do?

Options:

A.

Have the user consider using an iPad if the user is unable to complete updates

B.

Have the user text the user's password to the technician.

C.

Ask the user to click in the Search field, type Check for Updates, and then press the Enter key

D.

Advise the user to wait for an upcoming, automatic patch

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Questions 104

A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

Options:

A.

Advise the user to run a complete system scan using the OS anti-malware application

B.

Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present

C.

Have the user check for recently installed applications and outline those installed since the link in the email was clicked

D.

Instruct the user to disconnect the Ethernet connection to the corporate network.

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Questions 105

A user is experiencing frequent malware symptoms on a Windows workstation. The user has tried several times to roll back the state but the malware persists. Which of the following would MOST likely resolve the issue?

Options:

A.

Quarantining system files

B.

Reimaging the workstation

C.

Encrypting the hard drive

D.

Disabling TLS 1.0 support

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Questions 106

A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?

Options:

A.

Run sfc / scannow on the drive as the administrator.

B.

Run clearnmgr on the drive as the administrator

C.

Run chkdsk on the drive as the administrator.

D.

Run dfrgui on the drive as the administrator.

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Questions 107

A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement?

Options:

A.

MDM

B.

EULA

C.

IRP

D.

AUP

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Questions 108

A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

Options:

A.

FAT32

B.

ext4

C.

NTFS

D.

exFAT

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Questions 109

A user reports a computer is running slow. Which of the following tools will help a technician identity the issued

Options:

A.

Disk Cleanup

B.

Group Policy Editor

C.

Disk Management

D.

Resource Monitor

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Questions 110

A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?

Options:

A.

Remote wipe

B.

Anti-maIware

C.

Device encryption

D.

Failed login restrictions

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Questions 111

A technician is unable to join a Windows 10 laptop to a domain Which of the following is the MOST likely reason?

Options:

A.

The domain's processor compatibility is not met

B.

The laptop has Windows 10 Home installed

C.

The laptop does not have an onboard Ethernet adapter

D.

The Laptop does not have all current Windows updates installed

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Questions 112

A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?

Options:

A.

Scope of change

B.

Risk level

C.

Rollback plan

D.

End user acceptance

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Questions 113

A department has the following technical requirements for a new application:

220-1102 Question 113

The company plans to upgrade from a 32-bit Windows OS to a 64-bit OS. Which of the following will the company be able to fully take advantage of after the upgrade?

Options:

A.

CPU

B.

Hard drive

C.

RAM

D.

Touch screen

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Questions 114

A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue?

Options:

A.

Application updates

B.

Anti-malware software

C.

OS reinstallation

D.

File restore

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Questions 115

A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain Group Policy enables Windows Hello on all computers in the environment. Which of the following options describes how to set up Windows Hello Fingerprint for the user?

Options:

A.

Navigate to the Control Panel utility, select the Security and Maintenance submenu, select Change Security and Maintenance settings, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete

B.

Navigate to the Windows 10 Settings menu, select the Accounts submenu, select Sign in options, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.

C.

Navigate to the Windows 10 Settings menu, select the Update & Security submenu select Windows Security, select Windows Hello Fingerprint and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete

D.

Navigate to the Control Panel utility, select the Administrative Tools submenu, select the user account in the list, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.

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Questions 116

A user reports that a workstation is operating sluggishly Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT?

Options:

A.

Increase the paging file size

B.

Run the chkdsk command

C.

Rebuild the user's profile

D.

Add more system memory.

E.

Defragment the hard drive.

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Questions 117

A user wants to back up a device's OS and data. Which of the following is the best way to accomplish this task?

Options:

A.

Incremental backup

B.

System image

C.

System restore point

D.

Differential backup

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Questions 118

A network administrator wants to enforce a company's security policy that prohibits USB drives on user workstations. Which of the following commands should the administrator run on the users' workstations?

Options:

A.

diskpart

B.

chown

C.

gpupdate

D.

netstat

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Questions 119

An administrator needs to back up the following components of a single workstation:

•The installation of the operating system

•Applications

•User profiles

•System settings

Which of the following backup methods can the administrator use to ensure the workstation is properly backed up?

Options:

A.

Differential

B.

Image

C.

Synthetic

D.

Archive

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Questions 120

A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the installation process?

Options:

A.

Internet connection

B.

Product key

C.

Sufficient storage space

D.

UEFI firmware

E.

Legacy BIOS

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Questions 121

A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps should a technician take to diagnose the issue?

Options:

A.

Perform a safe mode boot.

B.

Run the System Restore wizard.

C.

Start the computer in the last known-good configuration.

D.

Reset the BIOS settinqs.

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Questions 122

A technician is setting up a new PC in a SOHO. Which of the following should the technician most likely configure on the PC?

Options:

A.

VDI

B.

Mapped drives

C.

Wireless WAN

D.

Domain

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Questions 123

A user's company phone has several pending software updates. A technician completes the following steps:

•Rebooted the phone

•Connected to Wi-Fi

•Disabled metered data

Which of the following should the technician do next?

Options:

A.

Restore the factory settings.

B.

Clean the browser history.

C.

Uninstall and reinstall the applications.

D.

Clear the cache.

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Questions 124

An administrator needs to select a method to dispose of SSDs containing sensitive data. Which of the following are the most appropriate methods? (Select two).

Options:

A.

Degauss

B.

Delete

C.

Incinerate

D.

Recycle

E.

Format

F.

Shred

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Questions 125

A technician wants to securely dispose of storage drives. Which of the following is the best way to eliminate data on SSDs?

Options:

A.

Degaussing

B.

Shredding

C.

Erasing

D.

Drilling

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Questions 126

A malicious user was able to export an entire website's user database by entering specific commands into a field on the company's website. Which of the following did the malicious user most likely exploit to extract the data?

Options:

A.

Cross-site scripting

B.

SQL injection

C.

Brute-force attack

D.

DDoS attack

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Questions 127

Which of the following is used to generate passcodes necessary to access applications or systems that require an extra layer of security?

Options:

A.

Authenticator application

B.

Access control lists

C.

Biometrics

D.

Smart card readers

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Questions 128

A technician is configuring a SOHO router and wants to only allow specific computers on the network. Which of the following should the technician do?

Options:

A.

Configure MAC filtering.

B.

Disable DHCP.

C.

Configure port forwarding.

D.

Disable guest access.

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Questions 129

A company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?

Options:

A.

Turn off inheritance on the requested folder only and set the requested permissions to each file manually.

B.

Turn off inheritance at the top-level folder and remove all inherited permissions.

C.

Turn off inheritance at the top-level folder and set permissions to each file and subfolder manually.

D.

Turn off inheritance on the requested folder only, set the requested permissions, and then turn on inheritance under the child folders.

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Questions 130

A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?

Options:

A.

netstat

B.

ping

C.

format

D.

tracert

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Questions 131

When a user attempts to open an email using a company-issued smartphone, the user receives a message stating the email is encrypted and cannot be opened. The user forwards the email to a personal account and receives the same message. The user then contacts the IT department for assistance. The technician instructs the user to contact the sender to exchange information in order to decode the message. Which of the following will the user receive from the sender?

Options:

A.

Keys

B.

Token

C.

Password

D.

RootCA

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Questions 132

Which of the following operating systems were designed for smartphones? (Select two).

Options:

A.

Ubuntu

B.

CentOS

C.

macOS

D.

Chrome OS

E.

iOS

F.

Android

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Questions 133

A technician is troubleshooting a PC that is unable to perform DNS lookups. Utilizing the following firewall output:

Protocol/PortActionDirection

1 AllowOut

445 BlockOut

53 BlockOut

123 BlockOut

80 BlockOut

Which of the following ports should be opened to allow for DNS recursion?

Options:

A.

1

B.

53

C.

80

D.

123

E.

445

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Questions 134

An organization wants to deploy a customizable operating system. Which of the following should the organization choose?

Options:

A.

Windows 10

B.

macOS

C.

Linux

D.

Chrome OS

E.

iOS

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Questions 135

A technician is troubleshooting a user’s PC that is running slowly and displaying frequent pop-ups. The technician thinks malware may be causing the issues, but before the issues began the user installed anti-malware software in response to a pop-up window Which of the following is the most likely cause of these issues'?

Options:

A.

Expired certificate

B.

False alert

C.

Missing system files

D.

OS update failure

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Questions 136

A technician is troubleshooting a Windows system that is having issues with the OS loading at startup. Which of the following should the technician do to diagnose the issue?

Options:

A.

Enable boot logging on the system.

B.

Launch the last known-good configuration.

C.

Check the system resource usage in Task Manager.

D.

Run the sfc /scannow command.

E.

Use the Event Viewer to open the application log

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Questions 137

A technician downloaded an OS installation file but is unable to run it. When the technician tries to open the file, a message indicates no software is installed to run this file. Which of the following should the technician do next to attempt to access the OS file?

Options:

A.

Request physical media

B.

Mount the ISO file.

C.

Install a third-party software.

D.

Download an appropriate 32-bit/64-bit OS file.

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Questions 138

Which of the following languages is used for scripting the creation of Active Directory accounts?

Options:

A.

Bash

B.

Structured Query Language

C.

Hypertext Preprocessor

D.

PowerShell

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Questions 139

A technician is troubleshooting a smartphone that is unable to download and install the latest OS update. The technician notices the device operates more slowly than expected, even after rebooting and closing all applications. Which of the following should the technician check next?

Options:

A.

Application permissions

B.

Available storage space

C.

Battery charge level

D.

Wi-Fi connection speed

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Questions 140

Which of the following language types enables the automation of tasks?

Options:

A.

Compiled

B.

Scripting

C.

Web

D.

Database

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Questions 141

A user’s Windows 10 workstation with an HDD is running really slowly. The user has opened, closed, and saved many large files over the past week. Which of the following tools should a technician use to remediate the issue?

Options:

A.

Disk Defragment

B.

Registry Editor

C.

System Information

D.

Disk Cleanup

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Questions 142

A technician is troubleshooting a user’s PC that is displaying pop-up windows, which are advertising free software downloads. When the technician tries to open a document, the system displays an error message that reads: Not enough memory to perform this operation. Which of the following should be the technician's next step to resolve this issue?

Options:

A.

Install antispyware

B.

Reimage the system

C.

Disable the pop-up blocker

D.

Upgrade the browser

E.

Install antivirus software

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Questions 143

Multiple users routinely record log-in information in readily accessible areas. Which of the following is the best way to mitigate this issue?

Options:

A.

Trusted sources

B.

Valid certificates

C.

User training

D.

Password manager

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Questions 144

Which of the following features can be used to ensure a user can access multiple versions of files?

Options:

A.

Multiple desktops

B.

Remote Disc

C.

Time Machine

D.

FileVault

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Questions 145

A technician is setting up a printer on a Linux workstation. Which of the following commands should the technician use to set the default printer?

Options:

A.

ipr

B.

Ispool

C.

Ipstat

D.

Ipoptions

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Questions 146

A user submits a request to have a graphics application installed on a desktop When the technician attempts to install the application, the installation fails and the error message "Not compatible with OS' is displayed. Which of the following is the most likely reason for this error message?

Options:

A.

Thegraphics card driver needs to beupdated

B.

Theapplication installer is 64-bit.

C.

Theinstallation requires administrative rights.

D.

Thedisk space is inadequate.

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Questions 147

An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply With regulatory requirements. Which of the following disposal methods for the non-compliant cards is the MOST environmentally friendly?

Options:

A.

incineration

B.

Resale

C.

Physical destruction

D.

Dumpster for recycling plastics

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Questions 148

An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy unmaintained PII on a workstation if a

ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years. Which of the following backup methods

would BEST meet the requirements?

Options:

A.

A daily, incremental backup that is saved to the corporate file server

B.

An additional, secondary hard drive in a mirrored RAID configuration

C.

A full backup of the data that is stored of site in cold storage

D.

Weekly, differential backups that are stored in a cloud-hosting provider

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Questions 149

A technician needs to manually set an IP address on a computer that is running macOS. Which of the following commands should the technician use?

Options:

A.

ipconfig

B.

ifconfig

C.

arpa

D.

ping

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Questions 150

A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Select TWO).

Options:

A.

File Explorer

B.

User Account Control

C.

Windows Backup and Restore

D.

Windows Firewall

E.

Windows Defender

F.

Network Packet Analyzer

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Questions 151

A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones. Which of the following technologies can be implemented to prevent this issue?

Options:

A.

Signed system images

B.

Antivirus

C.

SSO

D.

MDM

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Questions 152

After a company installed a new SOHO router customers were unable to access the company-hosted public website. Which of the following will MOST likely allow customers to access the website?

Options:

A.

Port forwarding

B.

Firmware updates

C.

IP filtering

D.

Content filtering

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Questions 153

A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on

multiple computers on the corporate network. Which of the following BEST describes what the systems administrator should tell the user?

Options:

A.

Use the application only on the home laptop because it contains the initial license.

B.

Use the application at home and contact the vendor regarding a corporate license.

C.

Use the application on any computer since the user has a license.

D.

Use the application only on corporate computers.

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Questions 154

A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the user do to resolve the issue?

Options:

A.

Turn off airplane mode while at the register.

B.

Verify that NFC is enabled.

C.

Connect to the store's Wi-Fi network.

D.

Enable Bluetooth on the phone.

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Questions 155

A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

Options:

A.

Enable multifactor authentication.

B.

Increase the failed log-in threshold.

C.

Remove complex password requirements.

D.

Implement a single sign-on with biometrics.

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Questions 156

Which of the following is the MOST basic version of Windows that includes BitLocker?

Options:

A.

Home

B.

pro

C.

Enterprise

D.

Pro for Workstations

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Questions 157

A technician wants to harden Windows workstations after a recent security audit indicated the company is vulnerable to brute-force attacks. Which of the following features should the technician implement to mitigate such attacks?

Options:

A.

System screen lock

B.

Failed log-in lockout

C.

Restricted user permissions

D.

Data-at-rest encryption

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Questions 158

A technician has been unable to remediate a persistent malware infection on a user's workstation. After the technician reinstalled the OS. the malware infection returned later that day. Which of the following is the most likely source?

Options:

A.

Trojan

B.

Boot sector virus

C.

Spyware

D.

Rootkit

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Questions 159

A junior administrator is responsible for deploying software to a large group of computers in an organization. The administrator finds a script on a popular coding website to automate this distribution but does not understand the scripting language. Which of the following BEST describes the risks in running this script?

Options:

A.

The instructions from the software company are not being followed.

B.

Security controls will treat automated deployments as malware.

C.

The deployment script is performing unknown actions.

D.

Copying scripts off the internet is considered plagiarism.

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Questions 160

Which of the following is an example of MFA?

Options:

A.

Fingerprint scan and retina scan

B.

Password and PIN

C.

Username and password

D.

Smart card and password

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Questions 161

A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?

Options:

A.

Security groups

B.

Folder redirection

C.

Organizational unit structure

D.

Access control list

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Questions 162

A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware. Which of the following actions would be BEST to remove the malware while also preserving the user's files?

Options:

A.

Run the virus scanner in an administrative mode.

B.

Reinstall the operating system.

C.

Reboot the system in safe mode and rescan.

D.

Manually delete the infected files.

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Questions 163

While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

Options:

A.

Send a quick message regarding the delay to the next customer.

B.

Cut the current customer's lime short and rush to the next customer.

C.

Apologize to the next customer when arriving late.

D.

Arrive late to the next meeting without acknowledging the lime.

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Questions 164

Which of the following data is MOST likely to be regulated?

Options:

A.

Name in a Phone book

B.

Name on a medical diagnosis

C.

Name on a job application

D.

Name on a employer's website

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Questions 165

A Microsoft Windows PC needs to be set up for a user at a targe corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user?

Options:

A.

Windows Enterprise Edition

B.

Windows Professional Edition

C.

Windows Server Standard Edition

D.

Windows Home Edition

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Questions 166

A macOS user needs to create another virtual desktop space. Which of the following applications will allow the user to accomplish this task?

Options:

A.

Dock

B.

Spotlight

C.

Mission Control

D.

Launchpad

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Questions 167

A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use?

Options:

A.

Device Manager

B.

System

C.

Ease of Access Center

D.

Programs and Features

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Questions 168

A user installed a new application that automatically starts each time the user logs in to a Windows 10 system. The user does not want this to happen and has asked for this setting to be changed. Which of the following tools would the technician MOST likely use to safely make this change?

Options:

A.

Registry Editor

B.

Task Manager

C.

Event Viewer

D.

Local Users and Groups

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Questions 169

A user is unable to access a website, which is widely used across the organization, and receives the following error message:

The security certificate presented by this website has expired or is not yet valid.

The technician confirms the website works when accessing it from another computer but not from the user's computer. Which of the following should the technician perform NEXT to troubleshoot the issue?

Options:

A.

Reboot the computer.

B.

Reinstall the OS.

C.

Configure a static 12

D.

Check the computer's date and time.

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Questions 170

A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro, The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient?

Options:

A.

Golden image

B.

Remote network install

C.

In-place upgrade

D.

Clean install

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Questions 171

A technician discovers user input has been captured by a malicious actor. Which of the following malware types is MOST likely being used?

Options:

A.

Cryptominers

B.

Rootkit

C.

Spear phishing

D.

Keylogger

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Questions 172

A company is experiencing a ODDS attack. Several internal workstations are the source of the traffic Which of the following types of infections are the workstations most likely experiencing? (Select two)

Options:

A.

Zombies

B.

Keylogger

C.

Adware

D.

Botnet

E.

Ransomvvare

F.

Spyware

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Questions 173

A change advisory board authorized a setting change so a technician is permitted to Implement the change. The technician successfully implemented the change. Which of the following should be done next?

Options:

A.

Document the date and time of change

B.

Document the purpose of the change.

C.

Document the risk level.

D.

Document the findings of the sandbox test,

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Questions 174

A systems administrator notices that a server on the company network has extremely high CPU utilization. Upon further inspection, the administrator sees that the server Is consistently communicating with an IP address that is traced back to a company that awards digital currency for solving hash algorithms. Which of the following was MOST likely used to compromise the server?

Options:

A.

Keylogger

B.

Ransomware

C.

Boot sector virus

D.

Cryptomining malware

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Questions 175

Which of the following file extensions are commonly used to install applications on a macOS machine? (Select THREE).

Options:

A.

.mac

B.

.Pkg

C.

.deb

D.

.dmg

E.

.msi

F.

.appx

G.

.app

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Questions 176

A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click a

button labeled Accept Which of the following agreements IS MOST likely in use?

Options:

A.

DRM

B.

NDA

C.

EULA

D.

MOU

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Questions 177

Which of the following is MOST likely contained in an EULA?

Options:

A.

Chain of custody

B.

Backup of software code

C.

Personally identifiable information

D.

Restrictions of use

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Questions 178

A user receives a notification indicating the data plan on the user's corporate phone has reached its limit. The user has also noted the performance of the phone is abnormally slow. A technician discovers a third-party GPS application was installed on the phone. Which of the following is the MOST likely cause?

Options:

A.

The GPS application is installing software updates.

B.

The GPS application contains malware.

C.

The GPS application is updating its geospatial map data.

D.

The GPS application is conflicting with the built-in GPS.

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Questions 179

A user connected a laptop to a wireless network and was tricked into providing login credentials for a website. Which of the following threats was used to carry out the attack?

Options:

A.

Zero day

B.

Vishing

C.

DDoS

D.

Evil twin

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Questions 180

Which of the following change management documents includes how to uninstall a patch?

Options:

A.

Purpose of change

B.

Rollback plan

C.

Scope of change

D.

Risk analysis

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Questions 181

A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional. Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware?

Options:

A.

Convert the PC from a DHCP assignment to a static IP address.

B.

Run a speed test to ensure the advertised speeds are met.

C.

Test all network sharing and printing functionality the customer uses.

D.

Change the default passwords on new network devices.

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Questions 182

A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?

Options:

A.

System

B.

Network and Sharing Center

C.

User Accounts

D.

Security and Maintenance

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Questions 183

A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the available RAM?

Options:

A.

The system is missing updates.

B.

The system is utilizing a 32-bit OS.

C.

The system's memory is failing.

D.

The system requires BIOS updates

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Questions 184

A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection. Which of the following Windows versions will MOST likely be selected?

Options:

A.

Home

B.

Pro

C.

Pro for Workstations

D.

Enterprise

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Questions 185

A technician needs to transfer a file to a user's workstation. Which of the following would BEST accomplish this task utilizing the workstation's built-in protocols?

Options:

A.

VPN

B.

SMB

C.

RMM

D.

MSRA

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Questions 186

A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection?

Options:

A.

The Windows 10 desktop has Windows 10 Home installed.

B.

The Windows 10 desktop does not have DHCP configured.

C.

The Windows 10 desktop is connected via Wi-Fi.

D.

The Windows 10 desktop is hibernating.

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Questions 187

A user tries to access commonly used web pages but is redirected to unexpected websites. Clearing the web browser cache does not resolve the issue. Which of the following should a technician investigate NEXT to resolve the issue?

Options:

A.

Enable firewall ACLs.

B.

Examine the localhost file entries.

C.

Verify the routing tables.

D.

Update the antivirus definitions.

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Questions 188

Which of the following options should MOST likely be considered when preserving data from a hard drive for forensic analysis? (Select TWO).

Options:

A.

Licensing agreements

B.

Chain of custody

C.

Incident management documentation

D.

Data integrity

E.

Material safety data sheet

F.

Retention requirements

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Questions 189

A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks. Which of the following sign-on options would allow any employee the ability to unlock the kiosk?

Options:

A.

Requiring employees to enter their usernames and passwords

B.

Setting up facial recognition for each employee

C.

Using a PIN and providing it to employees

D.

Requiring employees to use their fingerprints

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Questions 190

A technician is troubleshooting application crashes on a Windows workstation. Each time the workstation user tries to open a website in a browser, the following message is displayed:

crypt32.d11 is missing not found

Which of the following should the technician attempt FIRST?

Options:

A.

Rebuild Windows profiles.

B.

Reimage the workstation

C.

Roll back updates

D.

Perform a system file check

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Questions 191

A technician is setting up a conference room computer with a script that boots the application on login. Which of the following would the technician use to accomplish this task? (Select TWO).

Options:

A.

File Explorer

B.

Startup Folder

C.

System Information

D.

Programs and Features

E.

Task Scheduler

F.

Device Manager

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Questions 192

Which of the following is used as a password manager in the macOS?

Options:

A.

Terminal

B.

FileVault

C.

Privacy

D.

Keychain

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Questions 193

A technician downloads a validated security tool and notes the vendor hash of a58e87a2. When the download is complete, the technician again validates the hash, but the value returns as 2a876a7d3. Which of the following is the MOST likely cause of the issue?

Options:

A.

Private-browsing mode

B.

Invalid certificate

C.

Modified file

D.

Browser cache

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Questions 194

A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time. Which of the following protocols will the technician MOST likely utilize?

Options:

A.

DHCP

B.

SMTP

C.

DNS

D.

RDP

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Questions 195

A technician is troubleshooting a PC that has been performing poorly. Looking at the Task Manager, the technician sees that CPU and memory resources seem fine, but disk throughput is at 100%.

Which of the following types of malware is the system MOST likely infected with?

Options:

A.

Keylogger

B.

Rootkit

C.

Ransomware

D.

Trojan

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Questions 196

A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

Options:

A.

Open Settings, select Accounts, select Your info, click Browse, and then locate and open the image the user wants to use as the wallpaper.

B.

Open Settings, select Personalization, click Browse, and then locate and open the image the user wants to use as the wallpaper.

C.

Open Settings, select System, select Display, click Browse, and then locate and open the image the user wants to use as the wallpaper.

D.

Open Settings, select Apps, select Apps & features, click Browse, and then locate and open the image the user wants to use as the wallpaper.

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Questions 197

Which of the following is MOST likely used to run .vbs files on Windows devices?

Options:

A.

winmgmt.exe

B.

powershell.exe

C.

cscript.exe

D.

explorer.exe

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Questions 198

A technician is editing the hosts file on a few PCs in order to block certain domains. Which of the following would the technician need to execute after editing the hosts file?

Options:

A.

Enable promiscuous mode.

B.

Clear the browser cache.

C.

Add a new network adapter.

D.

Reset the network adapter.

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Questions 199

Which of the following is the default GUI and file manager in macOS?

Options:

A.

Disk Utility

B.

Finder

C.

Dock

D.

FileVault

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Questions 200

Which of the following is the proper way for a technician to dispose of used printer consumables?

Options:

A.

Proceed with the custom manufacturer's procedure.

B.

Proceed with the disposal of consumables in standard trash receptacles.

C.

Empty any residual ink or toner from consumables before disposing of them in a standard recycling bin.

D.

Proceed with the disposal of consumables in standard recycling bins.

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Questions 201

An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the

technician perform to fix the issue?

Options:

A.

Disable the Windows Update service.

B.

Check for updates.

C.

Restore hidden updates.

D.

Rollback updates.

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Questions 202

A technician needs to remotely connect to a Linux desktop to assist a user with troubleshooting. The technician needs to make use of a tool natively designed for Linux. Which of the following tools will the technician MOST likely use?

Options:

A.

VNC

B.

MFA

C.

MSRA

D.

RDP

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Questions 203

A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?

Options:

A.

Default gateway settings

B.

DHCP settings

C.

IP address settings

D.

Firewall settings

E.

Antivirus settings

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Questions 204

A computer on a corporate network has a malware infection. Which of the following would be the BEST method for returning the computer to service?

Options:

A.

Scanning the system with a Linux live disc, flashing the BIOS, and then returning the computer to service

B.

Flashing the BIOS, reformatting the drive, and then reinstalling the OS

C.

Degaussing the hard drive, flashing the BIOS, and then reinstalling the OS

D.

Reinstalling the OS. flashing the BIOS, and then scanning with on-premises antivirus

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Questions 205

A technician is upgrading the backup system for documents at a high-volume law firm. The current backup system can retain no more than three versions of full backups before failing. The law firm is not concerned about restore times but asks the technician to retain more versions when possible. Which of the following backup methods should the technician MOST likely implement?

Options:

A.

Full

B.

Mirror

C.

Incremental

D.

Differential

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Questions 206

A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do NEXT?

Options:

A.

Remove the HDD and then send the computer for repair.

B.

Check corporate polices for guidance.

C.

Delete the sensitive information before the computer leaves the building.

D.

Get authorization from the manager.

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Questions 207

A technician receives a call (rom a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?

Options:

A.

SSH

B.

VPN

C.

VNC

D.

RDP

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Questions 208

A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The technician thinks the software that controls the touchpad might be the issue. Which of the following tools should the technician use to make adjustments?

Options:

A.

eventvwr.msc

B.

perfmon.msc

C.

gpedic.msc

D.

devmgmt.msc

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Questions 209

Which of the following best describes a rollback plan?

Options:

A.

A developer configures a process to return to the starting state upon completion.

B.

A user asks to remove an unneeded fileshare.

C.

An administrator applies new settings to a computer after the previous settings failed.

D.

A technician reverts the system to a previous state following a failed upgrade.

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Questions 210

A user received an alert from a Windows computer indicating low storage space. Which of the following will best resolve this issue?

Options:

A.

Reviewing System Information

B.

Running Disk Cleanup

C.

Editing the Registry

D.

Checking the Performance Monitor

E.

Increasing the memory

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Questions 211

Which of the following should be used to control security settings on an Android phone in a domain environment?

Options:

A.

MDM

B.

MFA

C.

ACL

D.

SMS

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Questions 212

A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task?

Options:

A.

Differential backup

B.

Off-site backup

C.

Incremental backup

D.

Full backup

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Questions 213

Each time a user tries to go to the selected web search provider, a different website opens. Which of the following should the technician check FIRST?

Options:

A.

System time

B.

IP address

C.

DNS servers

D.

Windows updates

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Questions 214

A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?

Options:

A.

Updating the operating system

B.

Changing proxy settings

C.

Reinstalling the browser

D.

Enabling port forwarding

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Questions 215

A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue.

Which of the following should a technician do to remediate the issue?

Options:

A.

Roll back the updates.

B.

Increase the page file.

C.

Update the drivers.

D.

Rebuild the profile.

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Questions 216

A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible. Which of the following is the MOST deficient way lor the owner to install the application?

Options:

A.

Use a network share to share the installation files.

B.

Save software to an external hard drive to install.

C.

Create an imaging USB for each PC.

D.

Install the software from the vendor's website

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Questions 217

A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers. Which of the following BEST addresses this need?

Options:

A.

Guards

B.

Bollards

C.

Motion sensors

D.

Access control vestibule

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Questions 218

A network administrator is deploying a client certificate to be used for Wi-Fi access for all devices in an organization. The certificate will be used in conjunction with the user's existing username and password. Which of the following BEST describes the security benefits realized after this deployment?

Options:

A.

Multifactor authentication will be forced for Wi-Fi.

B.

All Wi-Fi traffic will be encrypted in transit.

C.

Eavesdropping attempts will be prevented.

D.

Rogue access points will not connect.

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Questions 219

Every time a user tries to open the organization's proprietary application on an Android tablet, the application immediately closes. Other applications are operating normally. Which of the following troubleshooting actions would MOST likely resolve the Issue? (Select TWO).

Options:

A.

Uninstalling the application

B.

Gaining root access to the tablet

C.

Resetting the web browser cache

D.

Deleting the application cache

E.

Clearing the application storage

F.

Disabling mobile device management

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Questions 220

Windows updates need to be performed on a department's servers. Which of the following methods should be used to connect to the server?

Options:

A.

FIP

B.

MSRA

C.

RDP

D.

VPN

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Questions 221

A technician sees a file that is requesting payment to a cryptocurrency address. Which of the following should the technician do first?

Options:

A.

Quarantine the computer.

B.

Disable System Restore.

C.

Update the antivirus software definitions.

D.

Boot to safe mode.

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Questions 222

A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician. Which of the following should the technician use to assist the user?

Options:

A.

AAA

B.

SSH

C.

RDP

D.

VPN

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Questions 223

Which of the following is an advantage of using WPA2 instead of WPA3?

Options:

A.

Connection security

B.

Encryption key length

C.

Device compatibility

D.

Offline decryption resistance

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Questions 224

A user has a computer with Windows 10 Home installed and purchased a Windows 10 Pro license. The user is not sure how to upgrade the OS. Which of the following should the technician do to apply this license?

Options:

A.

Copy the c:\Wlndows\wlndows.lie file over to the machine and restart.

B.

Redeem the included activation key card for a product key.

C.

Insert a Windows USB hardware dongle and initiate activation.

D.

Activate with the digital license included with the device hardware.

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Questions 225

A customer is accessing a public kiosk in a company's lobby. Which of the following should be enforced to mitigate the risk of customer data being accidentally saved to the kiosk?

Options:

A.

Manually clearing browsing data

B.

Private-browsing mode

C.

Browser data synchronization

D.

Password manager

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Questions 226

A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?

Options:

A.

Quarantine the host in the antivirus system.

B.

Run antivirus scan tor malicious software.

C.

Investigate how malicious software was Installed.

D.

Reimage the computer.

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Questions 227

Which of the following Is used to identify potential issues with a proposed change poor lo implementation?

Options:

A.

Request form

B.

Rollback plan

C.

End-user acceptance

D.

Sandbox testing

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Questions 228

A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?

Options:

A.

Disable System Restore.

B.

Educate the end user.

C.

Install the latest OS patches.

D.

Clean the environment reinstallation.

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Questions 229

A user installed a new computer game. Upon starting the game, the user notices the frame rates are low. Which of the following should the user upgrade to resolve the issue?

Options:

A.

Hard drive

B.

Graphics card

C.

Random-access memory

D.

Monitor

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Questions 230

A systems administrator is experiencing Issues connecting from a laptop to the corporate network using PKI. Which to the following tools can the systems administrator use to help remediate the issue?

Options:

A.

certmgr.msc

B.

msconfig.exe

C.

lusrmgr.msc

D.

perfmon.msc

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Questions 231

During a network outage, a technician discovers a new network switch that was not listed in the support documentation. The switch was installed during a recent change window when a new office was added to the environment. Which of the following would most likely prevent this type of mismatch after next month's change window?

Options:

A.

Performing annual network topology reviews

B.

Requiring all network changes include updating the network diagrams

C.

Allowing network changes once per year

D.

Routinely backing up switch configuration files

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Questions 232

Which of the following would most likely be used to extend the life of a device?

Options:

A.

Battery backup

B.

Electrostatic discharge mat

C.

Proper ventilation

D.

Green disposal

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Questions 233

Which of the following operating systems is considered closed source?

Options:

A.

Ubuntu

B.

Android

C.

CentOS

D.

OSX

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Questions 234

A technician is investigating options to secure a small office's wireless network. One requirement is to allow automatic log-ins to the network using certificates instead of passwords. Which of the following should the wireless solution have in order to support this feature?

Options:

A.

RADIUS

B.

AES

C.

EAP-EKE

D.

MFA

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Questions 235

A malicious file was executed automatically when a flash drive was plugged in. Which of the following features would prevent this type of incident?

Options:

A.

Disabling UAC

B.

Restricting local administrators

C.

Enabling UPnP

D.

Turning off AutoPlay

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Questions 236

A user reported that a laptop's screen turns off very quickly after silting for a few moments and is also very dim when not plugged in to an outlet Everything else seems to be functioning normally. Which of the following Windows settings should be configured?

Options:

A.

Power Plans

B.

Hibernate

C.

Sleep/Suspend

D.

Screensaver

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Questions 237

A systems administrator is monitoring an unusual amount of network traffic from a kiosk machine and needs to Investigate to determine the source of the traffic. Which of the following tools can the administrator use to view which processes on the kiosk machine are connecting to the internet?

Options:

A.

Resource Monitor

B.

Performance Monitor

C.

Command Prompt

D.

System Information

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Questions 238

A technician is working on a Windows 10 PC that has unwanted applications starting on boot. Which of the following tools should the technician use to disable applications on startup?

Options:

A.

System Configuration

B.

Task Manager

C.

Performance Monitor

D.

Group Policy Editor

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Questions 239

A technician is creating a tunnel that hides IP addresses and secures all network traffic. Which of the following protocols is capable of enduring enhanced security?

Options:

A.

DNS

B.

IPS

C.

VPN

D.

SSH

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Exam Code: 220-1102
Exam Name: CompTIA A+ Certification Core 2 Exam
Last Update: Jul 4, 2025
Questions: 799

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