Weekend Sale - 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: dm70dm

220-1102 CompTIA A+ Certification Core 2 Exam Questions and Answers

Questions 4

The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?

Options:

A.

Encryption at rest

B.

Account lockout

C.

Automatic screen lock

D.

Antivirus

Buy Now
Questions 5

While browsing the internet, a customer sees a window stating antivirus protection is no longer functioning Which of the following steps should a technician take next? (Select two).

Options:

A.

Isolate the computer from the network

B.

Enable the firewall service.

C.

Update the endpoint protection software

D.

Use System Restore to undo changes.

E.

Delete the browser cookies

F.

Run sfc /scannow.

Buy Now
Questions 6

A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

Options:

A.

Full

B.

Non-parity

C.

Differential

D.

Incremental

Buy Now
Questions 7

A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue?

Options:

A.

Application updates

B.

Anti-malware software

C.

OS reinstallation

D.

File restore

Buy Now
Questions 8

A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the installation process?

Options:

A.

Internet connection

B.

Product key

C.

Sufficient storage space

D.

UEFI firmware

E.

Legacy BIOS

Buy Now
Questions 9

A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?

Options:

A.

Remote wipe

B.

Anti-maIware

C.

Device encryption

D.

Failed login restrictions

Buy Now
Questions 10

A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why the technician unable to find this menu item?

Options:

A.

The hardware does not meet BitLocker's minimum system requirements.

B.

BitLocker was renamed for Windows 10.

C.

BitLocker is not included on Windows 10 Home.

D.

BitLocker was disabled in the registry of the laptop

Buy Now
Questions 11

Which of the following could be used to implement secure physical access to a data center?

Options:

A.

Geofence

B.

Alarm system

C.

Badge reader

D.

Motion sensor

Buy Now
Questions 12

Which of the following OS types provides a lightweight option for workstations thai need an easy-to-use browser-based interface?

Options:

A.

FreeBSD

B.

Chrome OS

C.

macOS

D.

Windows

Buy Now
Questions 13

A Windows computer is experiencing slow performance when the user tries to open programs and files. The user recently installed a new software program from an external website.

Various websites are being redirected to an unauthorized site, and Task Manager shows the CPU usage is consistently at 100%. Which of the following should the technician do first?

Options:

A.

Uninstall the new program.

B.

Check the HOSTS file.

C.

Restore from a previous backup.

D.

Clear the web browser cache.

Buy Now
Questions 14

Which of the following is a proprietary Cisco AAA protocol?

Options:

A.

TKIP

B.

AES

C.

RADIUS

D.

TACACS+

Buy Now
Questions 15

A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?

Options:

A.

Change the DNS address to 1.1.1.1

B.

Update Group Policy

C.

Add the site to the client's exceptions list

D.

Verity the software license is current.

Buy Now
Questions 16

A technician is configuring a SOHO router and wants to only allow specific computers on the network. Which of the following should the technician do?

Options:

A.

Configure MAC filtering.

B.

Disable DHCP.

C.

Configure port forwarding.

D.

Disable guest access.

Buy Now
Questions 17

A technician is configuring a new Windows laptop Corporate policy requires that mobile devices make use of full disk encryption at all limes Which of the following encryption solutions should the technician choose?

Options:

A.

Encrypting File System

B.

FileVault

C.

BitLocker

D.

Encrypted LVM

Buy Now
Questions 18

Which of the following file types would be used in the Windows Startup folder to automate copying a personal storage table (.pst file) to a network drive at log-in?

Options:

A.

.bat

B.

.dll

C.

.ps1

D.

.txt

Buy Now
Questions 19

An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?

Options:

A.

Encrypt the files

B.

Clone any impacted hard drives

C.

Contact the cyber insurance company

D.

Inform law enforcement

Buy Now
Questions 20

A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement?

Options:

A.

MDM

B.

EULA

C.

IRP

D.

AUP

Buy Now
Questions 21

Before leaving work, a user wants to see the traffic conditions for the commute home. Which of the following tools can the user employ to schedule the browser to automatically launch a traffic website at 4:45 p.m.?

Options:

A.

taskschd.msc

B.

perfmon.msc

C.

lusrmgr.msc

D.

Eventvwr.msc

Buy Now
Questions 22

A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping, all functioning devices also turned off. In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data.

220-1102 Question 22

Options:

Buy Now
Questions 23

A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?

Options:

A.

Encryption

B.

Wi-Fi channel

C.

Default passwords

D.

Service set identifier

Buy Now
Questions 24

A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded. Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue?

Options:

A.

Services

B.

Processes

C.

Performance

D.

Startup

Buy Now
Questions 25

A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?

Options:

A.

Implementing a support portal

B.

Creating a ticketing system

C.

Commissioning an automated callback system

D.

Submitting tickets through email

Buy Now
Questions 26

An administrator needs to back up the following components of a single workstation:

•The installation of the operating system

•Applications

•User profiles

•System settings

Which of the following backup methods can the administrator use to ensure the workstation is properly backed up?

Options:

A.

Differential

B.

Image

C.

Synthetic

D.

Archive

Buy Now
Questions 27

A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following should the technician recommend be done first to remediate these issues? (Select two).

Options:

A.

Uninstall the game application.

B.

Perform a factory reset of the device.

C.

Connect the device to an external charger.

D.

Install the latest security patches.

E.

Clear the application's cache.

F.

Enable the device's built-in anti-malware protection.

Buy Now
Questions 28

A company is Issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?

Options:

A.

Anti-malware

B.

Remote wipe

C.

Locator applications

D.

Screen lock

Buy Now
Questions 29

The Chief Executive Officer at a bark recently saw a news report about a high-profile cybercrime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems. Which of the following would BEST limit the bark's risk? (Select TWO)

Options:

A.

Enable multifactor authentication for each support account

B.

Limit remote access to destinations inside the corporate network

C.

Block all support accounts from logging in from foreign countries

D.

Configure a replacement remote-access tool for support cases.

E.

Purchase a password manager for remote-access tool users

F.

Enforce account lockouts after five bad password attempts

Buy Now
Questions 30

A technician needs to formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

Options:

A.

FAT32

B.

ext4

C.

NTFS

D.

exFAT

Buy Now
Questions 31

A systems administrator needs to reset a users password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account Which of the following should the systems administrator do?

Options:

A.

Require the user to change the password at the next log-in.

B.

Disallow tie user from changing the password.

C.

Disable the account

D.

Choose a password that never expires.

Buy Now
Questions 32

Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?

Options:

A.

Acceptable use

B.

Chain of custody

C.

Security policy

D.

Information management

Buy Now
Questions 33

The command cac cor.ptia. txt was issued on a Linux terminal. Which of the following results should be expected?

Options:

A.

The contents of the text comptia.txt will be replaced with a new blank document

B.

The contents of the text comptia. txt would be displayed.

C.

The contents of the text comptia.txt would be categorized in alphabetical order.

D.

The contents of the text comptia. txt would be copied to another comptia. txt file

Buy Now
Questions 34

A technician is partitioning a hard disk. The five primary partitions should contain 4TB of free space. Which of the following partition styles should the technician use to partition the device?

Options:

A.

EFS

B.

GPT

C.

MBR

D.

FAT32

Buy Now
Questions 35

In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?

Options:

A.

Contact the software vendor to obtain the license for the user, and assist the user with installation once the license is purchased.

B.

Run a scan on the downloaded installation file to confirm that it is free of malicious software, install the software, and document the software installation process.

C.

Indicate to the developer that formal approval is needed; then, the IT team should investigate the software and the impact it will have on the organization before installing the software.

D.

Install the software and run a full system scan with antivirus software to confirm that the operating system is free of malicious software.

Buy Now
Questions 36

An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server. Which of the following is MOST likely to be of concern to the IT manager?

Options:

A.

All updated software must be tested with alt system types and accessories

B.

Extra technician hours must be budgeted during installation of updates

C.

Network utilization will be significantly increased due to the size of CAD files

D.

Large update and installation files will overload the local hard drives.

Buy Now
Questions 37

A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use?

Options:

A.

resmon exe

B.

msconfig.extf

C.

dfrgui exe

D.

msmfo32.exe

Buy Now
Questions 38

Which of the following operating systems would most likely be used to run the inventory management system at a factory?

Options:

A.

Windows

B.

Chrome OS

C.

Android

D.

iOS

Buy Now
Questions 39

An international traveler is concerned about others accessing the contents of their smartphone if it is lost or stolen. The traveler has enabled biometrics. Which of the following additional security measures would further reduce the risk of unauthorized data access?

Options:

A.

Remote backups

B.

Location tracking

C.

PIN code screen lock

D.

Device encryption

Buy Now
Questions 40

A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 46B of RAM?

Options:

A.

The UEFI settings need to be changed.

B.

The RAM has compatibility issues with Windows 10.

C.

Some of the RAM is defective.

D.

The newly installed OS is x86.

Buy Now
Questions 41

Which of the following file types should be used to install software on a macOS computer? (Select two).

Options:

A.

.yum

B.

.pkg

C.

.msi

D.

.ps1

E.

.exe

F.

.dmg

Buy Now
Questions 42

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

Options:

A.

Restore the defaults and reimage the corporate OS.

B.

Back up the files and do a system restore.

C.

Undo the jailbreak and enable an antivirus.

D.

Run an antivirus and enable encryption.

Buy Now
Questions 43

A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

Options:

A.

FAT32

B.

ext4

C.

NTFS

D.

exFAT

Buy Now
Questions 44

When a user is in the office, web pages are loading slowly on the user's phone. Which of the following best explains this issue?

Options:

A.

Exceeded the data usage limit

B.

Sluggish response time

C.

Degraded network service

D.

High network traffic

Buy Now
Questions 45

A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure?

Options:

A.

WPA2 with TKIP

B.

WPA2 with AES

C.

WPA3withAES-256

D.

WPA3 with AES-128

Buy Now
Questions 46

A technician is an administrator on a messaging application for a private work group of mixed departments. One of the technician’s colleagues discloses to the group that their employer recently suffered a major security breach and shared details about the breach to the group Which of the following should the technician do first7

Options:

A.

Ignore the messages as all of the group members work for the same employer.

B.

Remove the colleague from the group and ask members to delete the messages.

C.

Message the colleague privately and ask the colleague to delete the messages immediately.

D.

Contact the supervisor and report the colleague with screen shots of the messages

Buy Now
Questions 47

An organization's critical database files were attacked with ransomware. The company refuses to pay the ransom for a decryption key. All traces of the infection have been removed from the underlying servers. Which of the following should the company do next?

Options:

A.

Scan all of the infected files with up-to-date, anti-malware cleaning software.

B.

Fully patch the server operating systems hosting the fileshares.

C.

Change the files to be read-only.

D.

Restore critical data from backup.

Buy Now
Questions 48

A technician is working at a client office site and the technician's family member repeatedly calls and texts about a non-emergency situation. Which of the following should the technician do?

Options:

A.

Step aside and answer.

B.

Put the phone on silent.

C.

Text a reply.

D.

Ignore the phone and continue working.

Buy Now
Questions 49

A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?

Options:

A.

Install alternate open-source software in place of the applications with issues

B.

Run both CPU and memory tests to ensure that all hardware functionality is normal

C.

Check for any installed patches and roll them back one at a time until the issue is resolved

D.

Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

Buy Now
Questions 50

A user's company phone has several pending software updates. A technician completes the following steps:

•Rebooted the phone

•Connected to Wi-Fi

•Disabled metered data

Which of the following should the technician do next?

Options:

A.

Restore the factory settings.

B.

Clean the browser history.

C.

Uninstall and reinstall the applications.

D.

Clear the cache.

Buy Now
Questions 51

A developer is creating a shell script to automate basic tasks in Linux. Which of the following file types are supported by default?

Options:

A.

.py

B.

.js

C.

.vbs

D.

.sh

Buy Now
Questions 52

Which of the following is the MOST basic version of Windows that includes BitLocker?

Options:

A.

Home

B.

pro

C.

Enterprise

D.

Pro for Workstations

Buy Now
Questions 53

While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?

Options:

A.

A bad antivirus signature update was installed.

B.

A router was misconfigured and was blocking traffic.

C.

An upstream internet service provider was flapping.

D.

The time or date was not in sync with the website.

Buy Now
Questions 54

An analyst needs GUI access to server software running on a macOS server. Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?

Options:

A.

RDP through RD Gateway

B.

Apple Remote Desktop

C.

SSH access with SSH keys

D.

VNC with username and password

Buy Now
Questions 55

A technician is working to resolve a Wi-Fi network issue at a doctor's office that is located next to an apartment complex. The technician discovers that employees and patients are not the only people on the network. Which of the following should the technician do to BEST minimize this issue?

Options:

A.

Disable unused ports.

B.

Remove the guest network

C.

Add a password to the guest network

D.

Change the network channel.

Buy Now
Questions 56

A suite of security applications was installed a few days ago on a user's home computer. The user reports that the

computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?

Options:

A.

Services in Control Panel to check for overutilization

B.

Performance Monitor to check for resource utilization

C.

System File Checker to check for modified Windows files

D.

Event Viewer to identify errors

Buy Now
Questions 57

Which of the following scripting languages is the most commonly used for system administration on Windows operating systems?

Options:

A.

PowerShell

B.

Python

C.

Bash

D.

JavaScript

Buy Now
Questions 58

A user wants to set up speech recognition on a PC. In which of the following Windows Settings tools can the user enable this option?

Options:

A.

Language

B.

System

C.

Personalization

D.

Ease of Access

Buy Now
Questions 59

An administrator received a new shipment of mobile devices. Per company policy, all enterprise-issued devices must have two authentication methods, and the organization has already enforced the use of PIN codes as one method. Which of the following device features should the administrator enable?

Options:

A.

Smart card

B.

Biometrics

C.

Hard token

D.

One-time password

Buy Now
Questions 60

Which of the following operating systems was the app file type designed to run under as an application file bundle?

Options:

A.

macOS

B.

Chrome

C.

Windows

D.

Linux

Buy Now
Questions 61

A customer is accessing a public kiosk in a company's lobby. Which of the following should be enforced to mitigate the risk of customer data being accidentally saved to the kiosk?

Options:

A.

Manually clearing browsing data

B.

Private-browsing mode

C.

Browser data synchronization

D.

Password manager

Buy Now
Questions 62

A user is setting up backups on a workstation. The user wants to ensure that the restore process is as simple as possible. Which of the following backup types should the user select?

Options:

A.

Full

B.

Incremental

C.

Differential

D.

Synthetic

Buy Now
Questions 63

A small-office customer needs three PCs to be configured in a network with no server. Which of the following network types is the customer's BEST choice for this environment?

Options:

A.

Workgroup network

B.

Public network

C.

Wide area network

D.

Domain network

Buy Now
Questions 64

A systems administrator is configuring centralized desktop management for computers on a domain. The management team has decided that all users' workstations should have the same network drives, printers, and configurations. Which of the following should the administrator use to accomplish this task?

Options:

A.

Network and Sharing Center

B.

net use

C.

User Accounts

D.

regedit

E.

Group Policy

Buy Now
Questions 65

Which of the following physical security controls can prevent laptops from being stolen?

Options:

A.

Encryption

B.

LoJack

C.

Multifactor authentication

D.

Equipment lock

E.

Bollards

Buy Now
Questions 66

Which of the following protects a mobile device against unwanted access when it is left unattended?

Options:

A.

PIN code

B.

OS updates

C.

Antivirus software

D.

BYOD policy

Buy Now
Questions 67

A technician is concerned about a large increase in the number of whaling attacks happening in the industry. The technician wants to limit the company's risk to avoid any issues. Which of the following items should the technician implement?

Options:

A.

Screened subnet

B.

Firewall

C.

Anti-phishing training

D.

Antivirus

Buy Now
Questions 68

Which of the following is an advantage of using WPA2 instead of WPA3?

Options:

A.

Connection security

B.

Encryption key length

C.

Device compatibility

D.

Offline decryption resistance

Buy Now
Questions 69

Which of the following Is used to identify potential issues with a proposed change poor lo implementation?

Options:

A.

Request form

B.

Rollback plan

C.

End-user acceptance

D.

Sandbox testing

Buy Now
Questions 70

A remote user is experiencing issues connecting to a corporate email account on a laptop. The user clicks the internet connection icon and does not recognize the connected Wi-Fi. The help desk technician, who is troubleshooting the issue, assumes this is a rogue access point. Which of the following is the first action the technician should take?

Options:

A.

Restart the wireless adapter.

B.

Launch the browser to see if it redirects to an unknown site.

C.

Instruct the user to disconnect the Wi-Fi.

D.

Instruct the user to run the installed antivirus software.

Buy Now
Questions 71

A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: Insufficient storage space

While analyzing the phone, the technician does not discover any third-party' applications or photos. Which of the following is the best way to resolve the issue?

Options:

A.

Exchange the device for a newer one.

B.

Upgrade the onboard storage

C.

Allocate more space by removing factory applications

D.

Move factory applications to external memory.

Buy Now
Questions 72

A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?

Options:

A.

Escalate the ticket to Tier 2.

B.

Run a virus scan.

C.

Utilize a Windows restore point.

D.

Reimage the computer.

Buy Now
Questions 73

A technician wants to harden Windows workstations after a recent security audit indicated the company is vulnerable to brute-force attacks. Which of the following features should the technician implement to mitigate such attacks?

Options:

A.

System screen lock

B.

Failed log-in lockout

C.

Restricted user permissions

D.

Data-at-rest encryption

Buy Now
Questions 74

A technician is setting up a printer on a Linux workstation. Which of the following commands should the technician use to set the default printer?

Options:

A.

ipr

B.

Ispool

C.

Ipstat

D.

Ipoptions

Buy Now
Questions 75

A technician wants to improve password security after several users admitted to using very simple passwords. Which of the following is the best way to resolve this issue?

Options:

A.

Requiring four character types

B.

Decreasing the password expiration times

C.

Enabling an automatic lock timer

D.

Adding two characters to the minimum password length

Buy Now
Questions 76

Which of the following languages is used for scripting the creation of Active Directory accounts?

Options:

A.

Bash

B.

SQL

C.

PHP

D.

PowerShell

Buy Now
Questions 77

A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task?

Options:

A.

Differential backup

B.

Off-site backup

C.

Incremental backup

D.

Full backup

Buy Now
Questions 78

A user is unable to see transaction details on a website, and nothing happens when the user clicks the details button. Which of the following should the user do to fix this issue?

Options:

A.

Clear the browser cache.

B.

Disable the pop-up blocker.

C.

Configure private browsing.

D.

Verify valid certificates.

Buy Now
Questions 79

A technician is attempting to mitigate micro power outages, which occur frequently within the area of operation. The outages are usually short, with the longest occurrence lasting five minutes. Which of the following should the technician use to mitigate this issue?

Options:

A.

Surge suppressor

B.

Battery backup

C.

CMOS battery

D.

Generator backup

Buy Now
Questions 80

A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue.

Which of the following should a technician do to remediate the issue?

Options:

A.

Roll back the updates.

B.

Increase the page file.

C.

Update the drivers.

D.

Rebuild the profile.

Buy Now
Questions 81

Which of the following threats will the use of a privacy screen on a computer help prevent?

Options:

A.

Impersonation

B.

Shoulder surfing

C.

Whaling

D.

Tailgating

Buy Now
Questions 82

A technician is unable to access the internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway. Which of the following should the technician check next to resolve the issue?

Options:

A.

Verify the DNS server settings.

B.

Turn off the Windows firewall.

C.

Confirm the subnet mask is correct.

D.

Configure a static IP address.

Buy Now
Questions 83

A remote user is experiencing issues with Outlook settings and asks a technician to review the settings. Which of the following can the technician use to access the user's computer remotely?

Options:

A.

VPN

B.

RDP

C.

RMM

D.

SSH

Buy Now
Questions 84

A new spam gateway was recently deployed at a small business However; users still occasionally receive spam. The management team is concerned that users will open the messages and potentially

infect the network systems. Which of the following is the MOST effective method for dealing with this Issue?

Options:

A.

Adjusting the spam gateway

B.

Updating firmware for the spam appliance

C.

Adjusting AV settings

D.

Providing user training

Buy Now
Questions 85

A help desk technician runs the following script: Inventory.py. The technician receives the following error message:

How do you want to Open this file?

Which of the following is the MOST likely reason this script is unable to run?

Options:

A.

Scripts are not permitted to run.

B.

The script was not built for Windows.

C.

The script requires administrator privileges,

D.

The runtime environment is not installed.

Buy Now
Questions 86

Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed FIRST to prevent further damage to the host and other systems?

Options:

A.

Power off the machine.

B.

Run a full antivirus scan.

C.

Remove the LAN card.

D.

Install a different endpoint solution.

Buy Now
Questions 87

A technician is replacing the processor in a desktop computer prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Select TWO).

Options:

A.

Utilizing an ESD strap

B.

Disconnecting the computer from the power source

C.

Placing the PSU in an antistatic bag

D.

Ensuring proper ventilation

E.

Removing dust from the ventilation fans

F.

Ensuring equipment is grounded

Buy Now
Questions 88

A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?

Options:

A.

Installer_x64.exe

B.

Installer_Files.zip

C.

Installer_32.msi

D.

Installer_x86.exe

E.

Installer_Win10Enterprise.dmg

Buy Now
Questions 89

Security software was accidentally uninstalled from all servers in the environment. After requesting the same version of the software be reinstalled, the security analyst learns that a change request will need to be filled out. Which of the following is the BEST reason to follow the change management process in this scenario?

Options:

A.

Owners can be notified a change is being made and can monitor it for performance impact. Most Voted

B.

A risk assessment can be performed to determine if the software is needed.

C.

End users can be aware of the scope of the change.

D.

A rollback plan can be implemented in case the software breaks an application.

Buy Now
Questions 90

A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?

Options:

A.

UEFI password

B.

Secure boot

C.

Account lockout

D.

Restricted user permissions

Buy Now
Questions 91

A user is setting up a computer for the first time and would like to create a secondary login with permissions that are different than the primary login. The secondary login will need to be protected from certain content such as games and websites. Which of the following Windows settings should the user utilize to create the secondary login?

Options:

A.

Privacy

B.

Accounts

C.

Personalization

D.

Shared resources

Buy Now
Questions 92

A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to assist the user with hiding the file?

Options:

A.

Device Manager

B.

Indexing Options

C.

File Explorer

D.

Administrative Tools

Buy Now
Questions 93

A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible. Which of the following is the MOST deficient way lor the owner to install the application?

Options:

A.

Use a network share to share the installation files.

B.

Save software to an external hard drive to install.

C.

Create an imaging USB for each PC.

D.

Install the software from the vendor's website

Buy Now
Questions 94

The web browsing speed on a customer's mobile phone slows down every few weeks and then returns to normal after three or four days. Restarting the device does not usually restore performance. Which of the following should a technician check FIRST to troubleshoot this issue?

Options:

A.

Data usage limits

B.

Wi-Fi connection speed

C.

Status of airplane mode

D.

System uptime

Buy Now
Questions 95

A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company’s web server to become unavailable to the general public. Which of the following attacks is occurring?

Options:

A.

Zero day

B.

SOL injection

C.

Cross-site scripting

D.

Distributed denial of service

Buy Now
Questions 96

A technician wants to install Developer Mode on a Windows laptop but is receiving a "failed to install package" message. Which of the following should the technician do first?

Options:

A.

Ensure internet connectivity.

B.

Check for Windows updates.

C.

Enable SSH.

D.

Reboot computer.

Buy Now
Questions 97

An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply With regulatory requirements. Which of the following disposal methods for the non-compliant cards is the MOST environmentally friendly?

Options:

A.

incineration

B.

Resale

C.

Physical destruction

D.

Dumpster for recycling plastics

Buy Now
Questions 98

A technician needs to replace a PC's motherboard. The technician shuts down the PC. Which of the following steps should the technician take next?

Options:

A.

Turn off the monitor.

B.

Remove the power cord.

C.

Remove the PSU.

D.

Remove the RAM modules.

Buy Now
Questions 99

Which of the following combinations meets the requirements for mobile device multifactor authentication?

Options:

A.

Password and PIN

B.

Password and swipe

C.

Fingerprint and password

D.

Swipe and PIN

Buy Now
Questions 100

A user's iPhone was permanently locked after several failed log-in attempts. Which of the following authentication methods are needed to restore access, applications, and data to the device?

Options:

A.

Fingerprint and pattern

B.

Facial recognition and PIN code

C.

Primary account and password

D.

Recovery contact and recovery key

Buy Now
Questions 101

A network technician is deploying a new machine in a small branch office that does not have a DHCP server. The new machine automatically receives the IP address of 169.254.0.2 and is unable to communicate with the rest of the network. Which of the following would restore communication?

    Static entry

Options:

A.

ARP table

B.

APIPA address

C.

NTP specification

Buy Now
Questions 102

A technician has verified a computer is infected with malware. The technician isolates the system and updates the anti-malware software. Which of the following should the technician do next?

Options:

A.

Run one scan and schedule future scans.

B.

Back up the uninfected files and reimage the computer.

C.

Restore the clean backup copies of the infected files.

D.

Run repeated remediation scans until the malware is removed.

Buy Now
Questions 103

Which of the following ensures proprietary information on a lost or stolen mobile device cannot be accessed while the device is offline?

Options:

A.

Remote wipe

B.

Mandatory screen locks

C.

Location applications

D.

Device data encryption

Buy Now
Questions 104

Which of the following is the MOST important environmental concern inside a data center?

Options:

A.

Battery disposal

B.

Electrostatic discharge mats

C.

Toner disposal

D.

Humidity levels

Buy Now
Questions 105

When trying to access a secure internal network, the user receives an error messaging stating, "There is a problem with this website's security certificate." The user reboots the desktop and tries to access the website again, but the issue persists. Which of the following should the user do to prevent this error from reoccurring?

Options:

A.

Reimage the system and install SSL.

B.

Install Trusted Root Certificate.

C.

Select View Certificates and then Install Certificate.

D.

Continue to access the website.

Buy Now
Questions 106

Which of the following would MOST likely be deployed to enhance physical security for a building? (Select TWO).

Options:

A.

Multifactor authentication

B.

Badge reader

C.

Personal identification number

D.

Firewall

E.

Motion sensor

F.

Soft token

Buy Now
Questions 107

A user receives a call from someone who claims to be from the user's bank and requests information to ensure the user's account is safe. Which of the following social-engineering attacks is the user experiencing?

Options:

A.

Phishing

B.

Smishing

C.

Whaling

D.

Vishing

Buy Now
Questions 108

A new employee was hired recently. Which of the following documents will the new employee need to sign before being granted login access to the network?

Options:

A.

MSDS

B.

EULA

C.

UAC

D.

AUP

Buy Now
Questions 109

A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites. Which of the following is MOST likely the cause of the user's issue?

Options:

A.

Keylogger

B.

Cryptominers

C.

Virus

D.

Malware

Buy Now
Questions 110

A user reports that after a recent software deployment to upgrade applications, the user can no longer use the Testing program.

However, other employees can successfully use the Testing program.

INSTRUCTIONS

Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:

    Index number of the Event Viewer issue

    First command to resolve the issue

    Second command to resolve the issue

BSOD

220-1102 Question 110

Commands:

220-1102 Question 110

Event Viewer:

220-1102 Question 110

System Error:

220-1102 Question 110

220-1102 Question 110

220-1102 Question 110

Options:

Buy Now
Questions 111

A user lost a company tablet that was used for customer intake at a doctor's office. Which of the following actions would BEST protect against unauthorized access of the data?

Options:

A.

Changing the office's Wi-Fi SSID and password

B.

Performing a remote wipe on the device

C.

Changing the user's password

D.

Enabling remote drive encryption

Buy Now
Questions 112

Which of the following features allows a technician to configure policies in a Windows 10 Professional desktop?

Options:

A.

gpedit

B.

gpmc

C.

gpresult

D.

gpupdate

Buy Now
Questions 113

A user calls the help desk to report that mapped drives are no longer accessible. The technician verifies that clicking on any of the drives on the user's machine results in an error message. Other users in the office are not having any issues. As a first step, the technician would like to remove and attempt to reconnect the drives. Which of the following command-line tools should the technician use?

Options:

A.

net use

B.

set

C.

mkdir

D.

rename

Buy Now
Questions 114

A user needs assistance installing software on a Windows PC but will not be in the office. Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?

Options:

A.

VPN

B.

MSRA

C.

SSH

D.

RDP

Buy Now
Questions 115

A company needs employees who work remotely to have secure access to the corporate intranet. Which of the following should the company implement?

Options:

A.

Password-protected Wi-Fi

B.

Port forwarding

C.

Virtual private network

D.

Perimeter network

Buy Now
Questions 116

A technician is troubleshooting boot times for a user. The technician attempts to use MSConfig to see which programs are starting with the OS but receives a message that it can no longer be used to view startup items. Which of the following programs can the technician use to view startup items?

Options:

A.

msinfo32

B.

perfmon

C.

regedit

D.

taskmgr

Buy Now
Questions 117

A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

Options:

A.

Inform the customer that the issue is not within the scope of this department.

B.

Apologize to the customer and escalate the issue to a manager.

C.

Ask the customer to explain the issue and then try to fix it independently.

D.

Respond that the issue is something the customer should be able to fix.

Buy Now
Questions 118

A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue?

Options:

A.

taskschd.msc

B.

eventvwr.msc

C.

de vmgmt. msc

D.

diskmgmt.msc

Buy Now
Questions 119

A SOHO client is having trouble navigating to a corporate website. Which of the following should a technician do to allow access?

Options:

A.

Adjust the content filtering.

B.

Unmap port forwarding.

C.

Disable unused ports.

D.

Reduce the encryption strength

Buy Now
Questions 120

While staying at a hotel, a user attempts to connect to the hotel Wi-Fi but notices that multiple SSIDs have very similar names. Which of the following social-engineering attacks is being attempted?

Options:

A.

Evil twin

B.

Impersonation

C.

Insider threat

D.

Whaling

Buy Now
Questions 121

A company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?

Options:

A.

Turn off inheritance on the requested folder only and set the requested permissions to each file manually.

B.

Turn off inheritance at the top-level folder and remove all inherited permissions.

C.

Turn off inheritance at the top-level folder and set permissions to each file and subfolder manually.

D.

Turn off inheritance on the requested folder only, set the requested permissions, and then turn on inheritance under the child folders.

Buy Now
Questions 122

A systems administrator is troubleshooting network performance issues in a large corporate office. The end users report that traffic to certain internal environments is not stable and often drops. Which of the following command-line tools can provide the most detailed information for investigating the issue further?

Options:

A.

ipconfig

B.

arp

C.

nslookup

D.

pathping

Buy Now
Questions 123

Which of the following best describes XFS?

Options:

A.

A filesystem used by the Linux OS

B.

A filesystem used by iOS

C.

A filesystem used by the Windows OS

D.

A filesystem used by macOS

Buy Now
Questions 124

An executive has contacted you through the help-desk chat support about an issue with a mobile device.

Assist the executive to help resolve the issue.

220-1102 Question 124

220-1102 Question 124

Which of the following should be done NEXT?

Options:

A.

Educate the user on the solution that was performed.

B.

Tell the user to take time to fix it themselves next time.

C.

Close the ticket out.

D.

Send an email to Telecom to inform them of the Issue and prevent reoccurrence.

Buy Now
Questions 125

A technician needs to override DNS and map IP addresses and URLs to different locations. Which of the following should the technician do?

Options:

A.

Install signal repeaters.

B.

Edit the hosts file.

C.

Configure the firewall.

D.

Enable port forwarding.

Buy Now
Questions 126

Which of the following is protected by government policy for end-user information?

Options:

A.

DRM

B.

EULA

C.

PCI

D.

PII

Buy Now
Questions 127

A user is unable to log in to a workstation. The user reports an error message about the date being incorrect. A technician reviews the date and verifies it is correct, but the system clock is an hour behind. The technician also determines this workstation is the only one affected. Which of the following is the most likely issue?

Options:

A.

Time drift

B.

NTP failure

C.

Windows Update

D.

CMOS battery

Buy Now
Questions 128

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

220-1102 Question 128

220-1102 Question 128

Options:

Buy Now
Questions 129

A technician is deploying a new Wi-Fi solution for the office and wants to ensure users can log in to the Wi-Fi with their existing network log-in and password. Which of the following methods should the technician use?

Options:

A.

AES

B.

RADIUS

C.

TKIP

D.

WPA3

Buy Now
Questions 130

Which of the following is MOST likely contained in an EULA?

Options:

A.

Chain of custody

B.

Backup of software code

C.

Personally identifiable information

D.

Restrictions of use

Buy Now
Questions 131

A company downloads a large number of files over the internet daily. The company needs a way to ensure the files have not been modified or corrupted during the download process. Which of the following should the company do to verify the files?

Options:

A.

Clear browsing data

B.

Install SSL certificates

C.

Check the hash value

D.

Use trusted sources

Buy Now
Questions 132

A technician is configuring a specific NTP server for all company-issued laptops. These Windows 10 machines are not joined to an Active Directory domain. Which of the following setting areas would be used for this adjustment?

Options:

A.

System

B.

Update and Security

C.

Network and Internet

D.

Time and Language

Buy Now
Questions 133

A user's PC is performing slowly after the user clicked on a suspicious email attachment. The technician notices that a single process is taking 100% of RAM, CPU, and network resources. Which of the following should the technician do first?

Options:

A.

Disconnect the computer from the network

B.

Run an antivirus scan

C.

Reboot the computer

D.

Educate the user about cybersecurity best practices

Buy Now
Questions 134

A technician is troubleshooting a connectivity issue and wants to verify that traffic is flowing to the correct upstream locations. Which of the following commands should the technician use?

Options:

A.

net use

B.

nslookup

C.

traceroute

D.

netstat

Buy Now
Questions 135

A vendor provided installation software on a DVD-ROM. The software is not available to download on the vendor’s website. The technician needs to install the software on several laptops that do not have an optical disc drive. The laptops are connected to the corporate network but are physically located at remote sites. Which of the following is the best installation method for the technician to use?

Options:

A.

Use a computer that has an optical disc drive to create an ISO file from the DVD-ROM, store the ISO file on the file server, connect remotely to each laptop, and install the software on each laptop using the ISO stored on the file server.

B.

Locate an external USB DVD-ROM optical disc drive, insert the DVD-ROM from the vendor into the drive, and install the software from the USB DVD-ROM optical disc drive.

C.

Use a computer that has an optical disc drive to create an ISO file from the DVD-ROM, copy the ISO file to a USB flash drive, and install the software from the USB flash drive.

D.

Locate an ISO file of the software from a website unrelated to the vendor, store the ISO file on the file server, connect remotely to each laptop, and install the software on each laptop using the ISO stored on the file server.

Buy Now
Questions 136

A technician is setting up a new laptop for an employee who travels. Which of the following is the BEST security practice for this scenario?

Options:

A.

PIN-based login

B.

Quarterly password changes

C.

Hard drive encryption

D.

A physical laptop lock

Buy Now
Questions 137

A user's application is unresponsive. Which of the following Task Manager tabs will allow the user to address the situation?

Options:

A.

Startup

B.

Performance

C.

Application history

D.

Processes

Buy Now
Questions 138

An IT technician is attempting to access a user's workstation on the corporate network but needs more information from the user before an invitation can be sent. Which of the following command-line tools should the technician instruct the user to run?

Options:

A.

nslookup

B.

tracert

C.

hostname

D.

gpresult

Buy Now
Questions 139

A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue. Which of the following is the MOST likely reason the user is having this issue?

Options:

A.

The user is not connected to the VPN.

B.

The file server is offline.

C.

A low battery is preventing the connection.

D.

The log-in script failed.

Buy Now
Questions 140

Which of the following data is MOST likely to be regulated?

Options:

A.

Name in a Phone book

B.

Name on a medical diagnosis

C.

Name on a job application

D.

Name on a employer's website

Buy Now
Questions 141

Following a recent power outage, several computers have been receiving errors when booting. The technician suspects file corruption has occurred. Which of the following steps should the technician try FIRST to correct the issue?

Options:

A.

Rebuild the Windows profiles.

B.

Restore the computers from backup.

C.

Reimage the computers.

D.

Run the System File Checker.

Buy Now
Questions 142

While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

Options:

A.

Send a quick message regarding the delay to the next customer.

B.

Cut the current customer's lime short and rush to the next customer.

C.

Apologize to the next customer when arriving late.

D.

Arrive late to the next meeting without acknowledging the lime.

Buy Now
Questions 143

A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on

multiple computers on the corporate network. Which of the following BEST describes what the systems administrator should tell the user?

Options:

A.

Use the application only on the home laptop because it contains the initial license.

B.

Use the application at home and contact the vendor regarding a corporate license.

C.

Use the application on any computer since the user has a license.

D.

Use the application only on corporate computers.

Buy Now
Questions 144

A user downloaded a 64-bit version of a new software program, but the installation failed due to an error. Which of the following most likely caused the error?

Options:

A.

The OS version is incompatible.

B.

The user needs to enable ActiveX.

C.

The .NET Framework needs to be updated.

D.

The user needs administrator privileges.

Buy Now
Questions 145

A security administrator teaches all of an organization's staff members to use BitLocker To Go. Which of the following best describes the reason for this training?

Options:

A.

To ensure that all removable media is password protected in case of loss or theft

B.

To enable Secure Boot and a BIOS-level password to prevent configuration changes

C.

To enforce VPN connectivity to be encrypted by hardware modules

D.

To configure all laptops to use the TPM as an encryption factor for hard drives

Buy Now
Questions 146

A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks. Which of the following sign-on options would allow any employee the ability to unlock the kiosk?

Options:

A.

Requiring employees to enter their usernames and passwords

B.

Setting up facial recognition for each employee

C.

Using a PIN and providing it to employees

D.

Requiring employees to use their fingerprints

Buy Now
Questions 147

A technician is troubleshooting a PC that has been performing poorly. Looking at the Task Manager, the technician sees that CPU and memory resources seem fine, but disk throughput is at 100%.

Which of the following types of malware is the system MOST likely infected with?

Options:

A.

Keylogger

B.

Rootkit

C.

Ransomware

D.

Trojan

Buy Now
Questions 148

A company implemented a BYOD policy and would like to reduce data disclosure caused by malware that may infect these devices. Which of the following should the company deploy to address these concerns?

Options:

A.

UAC

B.

MDM

C.

LDAP

D.

SSO

Buy Now
Questions 149

A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was

deployed in more than three weeks. Which of the following should the support technician do to BEST resolve the situation?

Options:

A.

Offer to wipe and reset the device for the customer.

B.

Advise that the help desk will investigate and follow up at a later date.

C.

Put the customer on hold and escalate the call to a manager.

D.

Use open-ended questions to further diagnose the issue.

Buy Now
Questions 150

A technician needs to remotely connect to a Linux desktop to assist a user with troubleshooting. The technician needs to make use of a tool natively designed for Linux. Which of the following tools will the technician MOST likely use?

Options:

A.

VNC

B.

MFA

C.

MSRA

D.

RDP

Buy Now
Questions 151

A technician is troubleshooting a Windows system that is having issues with the OS loading at startup. Which of the following should the technician do to diagnose the issue?

Options:

A.

Enable boot logging on the system.

B.

Launch the last known-good configuration.

C.

Check the system resource usage in Task Manager.

D.

Run the sfc /scannow command.

E.

Use the Event Viewer to open the application log

Buy Now
Questions 152

Which of the following environmental controls is most important to maintain the safety of a data center?

Options:

A.

Temperature control

B.

Humidity control

C.

Fire suppression control

D.

Power managementcontrol

Buy Now
Questions 153

A technician downloaded an OS installation file but is unable to run it. When the technician tries to open the file, a message indicates no software is installed to run this file. Which of the following should the technician do next to attempt to access the OS file?

Options:

A.

Request physical media

B.

Mount the ISO file.

C.

Install a third-party software.

D.

Download an appropriate 32-bit/64-bit OS file.

Buy Now
Questions 154

Users report having difficulty using the Windows Hello facial recognition feature. Which of the following is a secondary feature of Windows Hello that can be used to log in?

Options:

A.

Personal identification number

B.

Username/password

C.

One-time-use token

D.

Cryptographic device

Buy Now
Questions 155

An administrator has received approval for a change request for an upcoming server deployment. Which of the following steps should be completed NEXT?

Options:

A.

Perform a risk analysis.

B.

Implement the deployment.

C.

Verify end user acceptance

D.

Document the lessons learned.

Buy Now
Questions 156

A macOS user is installing a new application. Which of the following system directories is the software MOST likely to install by default?

Options:

A.

/etc/services

B.

/Applications

C.

/usr/bin

D.

C:\Program Files

Buy Now
Questions 157

A BSOD appears on a user's workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk. Which of the following should the technician use to determine the cause?

Options:

A.

Stop code

B.

Event Mewer

C.

Services

D.

System Configuration

Buy Now
Questions 158

A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?

Options:

A.

System

B.

Network and Sharing Center

C.

User Accounts

D.

Security and Maintenance

Buy Now
Questions 159

A technician is in the process of installing a new hard drive on a server but is called away to another task. The drive has been unpackaged and left on a desk. Which of the following should the technician perform before leaving?

Options:

A.

Ask coworkers to make sure no one touches the hard drive.

B.

Leave the hard drive on the table; it will be okay while the other task is completed.

C.

Place the hard drive in an antistatic bag and secure the area containing the hard drive.

D.

Connect an electrostatic discharge strap to the drive.

Buy Now
Questions 160

A technician is upgrading the backup system for documents at a high-volume law firm. The current backup system can retain no more than three versions of full backups before failing. The law firm is not concerned about restore times but asks the technician to retain more versions when possible. Which of the following backup methods should the technician MOST likely implement?

Options:

A.

Full

B.

Mirror

C.

Incremental

D.

Differential

Buy Now
Questions 161

Which of the following only has a web browser interface?

Options:

A.

Linux

B.

Microsoft Windows

C.

iOS

D.

Chromium

Buy Now
Questions 162

A technician downloads a validated security tool and notes the vendor hash of a58e87a2. When the download is complete, the technician again validates the hash, but the value returns as 2a876a7d3. Which of the following is the MOST likely cause of the issue?

Options:

A.

Private-browsing mode

B.

Invalid certificate

C.

Modified file

D.

Browser cache

Buy Now
Questions 163

A technician is upgrading the Microsoft Windows 10 OS. Which of the following are required for the technician to safely upgrade the OS? (Select two).

Options:

A.

Release notes

B.

Antivirus software

C.

Backup of critical data

D.

Device drivers

E.

Word processing software

F.

Safe boot mode

Buy Now
Questions 164

A laptop that was in the evidence room of a police station is missing. Which of the following is the best reason to refer to chain of custody documentation?

Options:

A.

To determine which party had the machine and when.

B.

To remotely wipe sensitive data from the machine.

C.

To gather the information needed to replace the machine.

D.

To alert the owner that the password needs to be changed.

Buy Now
Questions 165

A data center is required to destroy SSDs that contain sensitive information. Which of the following is the BEST method to use for the physical destruction of SSDs?

Options:

A.

Wiping

B.

Low-level formatting

C.

Shredding

D.

Erasing

Buy Now
Questions 166

Which of the following defines the extent of a change?

Options:

A.

Scope

B.

Purpose

C.

Analysis

D.

Impact

Buy Now
Questions 167

A technician is setting up a new PC in a SOHO. Which of the following should the technician most likely configure on the PC?

Options:

A.

VDI

B.

Mapped drives

C.

Wireless WAN

D.

Domain

Buy Now
Questions 168

An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the

technician perform to fix the issue?

Options:

A.

Disable the Windows Update service.

B.

Check for updates.

C.

Restore hidden updates.

D.

Rollback updates.

Buy Now
Questions 169

Which of the following is MOST likely used to run .vbs files on Windows devices?

Options:

A.

winmgmt.exe

B.

powershell.exe

C.

cscript.exe

D.

explorer.exe

Buy Now
Questions 170

A technician is building a new desktop machine for a user who will be using the workstation to render 3-D promotional movies. Which of the following is the most important component?

Options:

A.

Dedicated GPU

B.

DDR5 SODIMM

C.

NVMe disk

D.

64-bit CPU

Buy Now
Questions 171

Which of the following should be documented to ensure that the change management plan is followed?

Options:

A.

Scope of the change

B.

Purpose of the change

C.

Change rollback plan

D.

Change risk analysis

Buy Now
Questions 172

An IT security team is implementing a new Group Policy that will return a computer to the login after three minutes. Which of the following BEST describes the change in policy?

Options:

A.

Login times

B.

Screen lock

C.

User permission

D.

Login lockout attempts

Buy Now
Questions 173

A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this objective?

Options:

A.

Database system

B.

Software management

C.

Active Directory description

D.

Infrastructure as a Service

Buy Now
Questions 174

An administrator's change was approved by the change management review board. Which of the following should the administrator do next?

Options:

A.

Perform risk analysis.

B.

Assign a change coordinator.

C.

Implement the change.

D.

Verify testing results.

Buy Now
Questions 175

Which of the following attacks can a hacker use to execute code on a user's computer when the user visits a specially prepared, malicious website?

Options:

A.

DoS

B.

Spoofing

C.

XSS

D.

SQL injection

Buy Now
Questions 176

A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt. Which of the following attacks is MOST likely occurring?

Options:

A.

Trojan

B.

Rootkit

C.

Cryptominer

D.

Keylogger

Buy Now
Questions 177

Which of the following statements describes the purpose of scripting languages?

    To access the hardware of the computer it is running on

Options:

A.

To automate tasks and reduce the amount of manual labor

B.

To abstract the complexity of the computer system

C.

To compile the program into an executable file

Buy Now
Questions 178

Which of the following file extensions should a technician use for a PowerShell script?

Options:

A.

.ps1

B.

.py

C.

.sh

D.

.bat

E.

.cmd

Buy Now
Questions 179

A company installed WAPs and deployed new laptops and docking stations to all employees. The docking stations are connected via LAN cables. Users are now reporting degraded network service. The IT department has determined that the WAP mesh network is experiencing a higher than anticipated amount of traffic. Which of the following would be the most efficient way to ensure the wireless network can support the expected number of wireless users?

Options:

A.

Replacing non-mobile users' laptops with wired desktop systems

B.

Increasing the wireless network adapter metric

C.

Adding wireless repeaters throughout the building

D.

Upgrading the current mesh network to support the 802.11 n specification

Buy Now
Questions 180

Which of the following languages is used for scripting the creation of Active Directory accounts?

Options:

A.

Bash

B.

Structured Query Language

C.

Hypertext Preprocessor

D.

PowerShell

Buy Now
Questions 181

Which of the following macOS file types requires mounting before installation?

Options:

A.

.pkg

B.

.zip

C.

.app

D.

.dmg

Buy Now
Questions 182

When a user attempts to open an email using a company-issued smartphone, the user receives a message stating the email is encrypted and cannot be opened. The user forwards the email to a personal account and receives the same message. The user then contacts the IT department for assistance. The technician instructs the user to contact the sender to exchange information in order to decode the message. Which of the following will the user receive from the sender?

Options:

A.

Keys

B.

Token

C.

Password

D.

RootCA

Buy Now
Questions 183

Which of the following best describes a rollback plan?

Options:

A.

A developer configures a process to return to the starting state upon completion.

B.

A user asks to remove an unneeded fileshare.

C.

An administrator applies new settings to a computer after the previous settings failed.

D.

A technician reverts the system to a previous state following a failed upgrade.

Buy Now
Questions 184

Which of the following techniques is used by a threat actor to obtain information through physical means?

Options:

A.

Denial of service

B.

Brute force

C.

Dumpster diving

D.

Evil twin

Buy Now
Questions 185

A home office user wants to ensure a PC is backed up and protected against local natural disasters and hardware failures. Which of the following would meet the user's requirements?

Options:

A.

Using an agent-based cloud backup solution

B.

Implementing a grandfather-father-son backup rotation

C.

Automating backups to a local network share

D.

Saving files manually to an external drive

Buy Now
Questions 186

An employee has been using the same password for multiple applications and websites for the past several years. Which of the following would be best to prevent security issues?

Options:

A.

Configuring firewall settings

B.

Implementing expiration policies

C.

Defining complexity requirements

D.

Updating antivirus definitions

Buy Now
Questions 187

A web developer installs and launches a new external web server. Immediately following the launch, the performance of all traffic traversing the firewall degrades substantially. Which of the following considerations was overlooked?

Options:

A.

OS compatibility

B.

Quality of service

C.

32- vs. 64-bit architecture

D.

Storage requirements

Buy Now
Questions 188

A technician ran the following command on a user's workstation:

net use G: \\server1\team\documents /persistent:yes

Which of the following did the technician set up by running this command?

Options:

A.

Mapped drive

B.

File server

C.

Shared folder

D.

Shared resource

Buy Now
Questions 189

A user is experiencing the following issues with Bluetooth on a smartphone:

•The user cannot hear any sound from a speaker paired with the smartphone.

•The user is having issues synchronizing data from their smart watch, which is also connected via Bluetooth.

A technician checked the Bluetooth settings, confirmed it is successfully paired with a speaker, and adjusted the volume levels, but still could not hear anything. Which of the following steps should the technician take next to troubleshoot the Bluetooth issues?

Options:

A.

Restart the smartphone.

B.

Reset the network settings.

C.

Unpair the Bluetooth speaker.

D.

Check for system updates.

Buy Now
Questions 190

A workstation's hard drive is making loud noises, applications are running slowly, and the workstation is rebooting unexpectedly. Which of the following should the technician do first to begin troubleshooting the issue?

Options:

A.

Perform a System Restore.

B.

Open Disk Cleanup.

C.

Replace the hard drive.

D.

Run CHKDSK.

Buy Now
Questions 191

A user is unable to access the internet but can still print to network printers. Other users are not experiencing this issue. Which of the following steps should the technician take first to diagnose the issue?

Options:

A.

Validate physical connectivity.

B.

Reboot the router.

C.

Disable IPv6.

D.

Check the DNS settings.

Buy Now
Questions 192

A technician is installing a new copy of Windows on all computers in the enterprise Given the following requirements:

• The install phase must be scripted to run over the network • Each computer requires a new SSD as the system drive, • The existing HDD should remain as a backup drive.

Which of the following command-line tools should the technician use to install the drive and transfer the installation files from the network share? (Select three).

Options:

A.

net use

B.

robocopy

C.

winver

D.

diskpart

E.

sfc

F.

r.etstat

G.

ping

Buy Now
Questions 193

A company wants to take advantage of modern technology and transition away from face-to-face meetings. Which of the following types of software would benefit the company the most? (Select two).

Options:

A.

Videoconferencing

B.

File transfer

C.

Screen-sharing

D.

Financial

E.

Remote access

F.

Record-keeping

Buy Now
Questions 194

Which of the following should be considered when maintaining the environment of a server room?

Options:

A.

Circuit breaker capacity

B.

Power distribution unit placement

C.

RAID configurations

D.

Virtualization

Buy Now
Questions 195

A customer wants to make sure the data is protected and secure on a Windows laptop's hard drive. Which of the following is the best solution?

Options:

A.

Windows Backup

B.

BitLocker

C.

Shadow Copy

D.

Trusted PlatformModule

Buy Now
Questions 196

A company is transitioning to a new firewall and discovers that one of the servers is still sending traffic to the old firewall. Which of the following IP address settings should a technician change to resolve this issue?

Options:

A.

Dynamic

B.

Gateway

C.

NAT

D.

DNS server

Buy Now
Questions 197

A change management review board denied an administrator's request for change. The administrator had provided the purpose and scope of the change, the date and time, and impacted systems with the risk analysis. Which of the following should be included to approve this change?

Options:

A.

End-user acceptance

B.

Cost analysis

C.

Rollback plan

D.

Standard maintenance window

Buy Now
Questions 198

A company wants a new software program installed on all company computers, including remote employees’ machines. Which of the following methods should the IT department use to remotely deploy the software?

Options:

A.

Clone

B.

Scripted

C.

In-place

D.

Image

Buy Now
Questions 199

A technician is troubleshooting a PC that is unable to perform DNS lookups. Utilizing the following firewall output:

Protocol/PortActionDirection

1 AllowOut

445 BlockOut

53 BlockOut

123 BlockOut

80 BlockOut

Which of the following ports should be opened to allow for DNS recursion?

Options:

A.

1

B.

53

C.

80

D.

123

E.

445

Buy Now
Questions 200

A user received an alert from a Windows computer indicating low storage space. Which of the following will best resolve this issue?

Options:

A.

Reviewing System Information

B.

Running Disk Cleanup

C.

Editing the Registry

D.

Checking the Performance Monitor

E.

Increasing the memory

Buy Now
Questions 201

A technician has verified that a user's computer has a virus and the antivirus software is out of date. Which of the following steps should the technician take next?

Options:

A.

Quarantine the computer.

B.

Use a previous restore point.

C.

Educate the end user about viruses.

D.

Download the latest virus definitions.

Buy Now
Questions 202

A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the best solution for a technician to implement?

Options:

A.

Disable the browser from sending notifications to the Action Center.

B.

Run a full antivirus scan on the computer.

C.

Disable all Action Center notifications.

D.

Move specific site notifications from Allowed to Block.

Buy Now
Questions 203

Which of the following is used to ensure users have the appropriate level of access to perform their job functions?

Options:

A.

Access control list

B.

Multifactor authentication

C.

Least privilege

D.

Mobile device management

Buy Now
Questions 204

A technician receives an invalid certificate error when visiting a website. Other workstations on the same local network are unable to replicate this issue. Which of the following is most likely causing the issue?

Options:

A.

Date and time

B.

User access control

C.

UEFI boot mode

D.

Log-on times

Buy Now
Questions 205

A large organization is researching proprietary software with vendor support for a multiuser environment. Which of the following EULA types should be selected?

Options:

A.

Corporate

B.

Perpetual

C.

Open-source

D.

Personal

Buy Now
Questions 206

A branch office suspects a machine contains ransomware. Which of the following mitigation steps should a technician take first?

Options:

A.

Disable System Restore.

B.

Remediate the system.

C.

Educate the system user.

D.

Quarantine the system.

Buy Now
Questions 207

An organization is creating guidelines for the incorporation of generative Al solutions. In which of the following would these guidelines be published?

    Standard operating procedure

Options:

A.

Acceptable use policy

B.

Security protocols

C.

Data flow diagram

Buy Now
Questions 208

Which of the following is the most likely to use NTFS as the native filesystem?

Options:

A.

macOS

B.

Linux

C.

Windows

D.

Android

Buy Now
Questions 209

Which of the following Windows 10 editions is the most appropriate for a single user who wants to encrypt a hard drive with BitLocker?

Options:

A.

Professional

B.

Home

C.

Enterprise

D.

Embedded

Buy Now
Questions 210

A user receives a call from someone claiming to be a technical support agent. The caller asks the user to log in to the computer.

Which of the following security measures should the user take to ensure security and privacy?

Options:

A.

Only accept calls from known people.

B.

Disregard any suspicious emails.

C.

Update the antivirus software.

D.

Enable two-factor authentication.

E.

Install a malware scanner.

Buy Now
Questions 211

A technician is unable to completely start up a system. The OS freezes when the desktop background appears, and the issue persists when the system is restarted. Which of the following should the technician do next to troubleshoot the issue?

Options:

A.

Disable applicable BIOS options.

B.

Load the system in safe mode.

C.

Start up using a flash drive OS and run System Repair.

D.

Enable Secure Boot and reinstall the system.

Buy Now
Questions 212

A Linux technician needs a filesystem type that meets the following requirements:

. All changes are tracked.

. The possibility of file corruption is reduced.

· Data recovery is easy.

Which of the following filesystem types best meets these requirements?

    ext3

Options:

A.

FAT32

B.

exFAT

C.

NTFS

Buy Now
Questions 213

A technician is installing software on a user's workstation. The installation fails due to incompliance with the HCL. Which of the following components is most likely causing the installation to fail? (Select two).

Options:

A.

NIC

B.

CPU

C.

PSU

D.

KVM

E.

RAM

F.

DVI

Buy Now
Questions 214

Which of the following wireless security features can be enabled lo allow a user to use login credentials to attach lo available corporate SSIDs?

Options:

A.

TACACS+

B.

Kerberos

C.

Preshared key

D.

WPA2/AES

Buy Now
Questions 215

A company is looking lot a solution that provides a backup for all data on the system while providing the lowest impact to the network. Which of the following backup types will the company MOST likely select?

Options:

A.

Off-site

B.

Synthetic

C.

Full

D.

Differential

Buy Now
Questions 216

Which of the following macOS utilities uses AES-128 to encrypt the startup disk?

Options:

A.

fdisk

B.

Diskpart

C.

Disk Utility

D.

FileVault

Buy Now
Questions 217

A large university wants to equip all classrooms with high-definition IP videoconferencing equipment. Which of the following would most likely be impacted in this situation?

Options:

A.

SAN

B.

LAN

C.

GPU

D.

PAN

Buy Now
Questions 218

An organization implemented a method of wireless security that requires both a user and the user's computer to be in specific managed groups on the server in order to connect to Wi-Fi. Which of the following wireless security methods BEST describes what this organization implemented?

Options:

A.

TKIP

B.

RADIUS

C.

WPA2

D.

AES

Buy Now
Questions 219

Windows updates need to be performed on a department's servers. Which of the following methods should be used to connect to the server?

Options:

A.

FIP

B.

MSRA

C.

RDP

D.

VPN

Buy Now
Questions 220

A customer calls the help desk asking for instructions on how to modify desktop wallpaper. Which of the following Windows 10 settings should the technician recommend?

Options:

A.

Personalization

B.

Apps

C.

Updates

D.

Display

Buy Now
Questions 221

A user has a computer with Windows 10 Home installed and purchased a Windows 10 Pro license. The user is not sure how to upgrade the OS. Which of the following should the technician do to apply this license?

Options:

A.

Copy the c:\Wlndows\wlndows.lie file over to the machine and restart.

B.

Redeem the included activation key card for a product key.

C.

Insert a Windows USB hardware dongle and initiate activation.

D.

Activate with the digital license included with the device hardware.

Buy Now
Questions 222

A desktop technician has received reports that a user's PC is slow to load programs and saved files. The technician investigates and discovers an older HDD with adequate free space. Which of the following should the technician use to alleviate the issue first?

Options:

A.

Disk Management

B.

Disk Defragment

C.

Disk Cleanup

D.

Device Manager

Buy Now
Questions 223

Which of the following filesystem types does macOS use?

Options:

A.

ext4

B.

exFAT

C.

NTFS

D.

APFS

Buy Now
Questions 224

A corporation purchased new computers for a school. The computers are the same make and model and need to have the standard image loaded. Which of the following orchestration tools should a desktop administrator use tor wide-scale deployment?

Options:

A.

USB drive

B.

DVD Installation media

C.

PXE boot

D.

Recovery partition

Buy Now
Questions 225

Which of the following operating systems is considered closed source?

Options:

A.

Ubuntu

B.

Android

C.

CentOS

D.

OSX

Buy Now
Questions 226

A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the best choice for accessing the necessary configuration to complete this goal?

Options:

A.

Security and Maintenance

B.

Network and Sharing Center

C.

Windows Defender Firewall

D.

Internet Options

Buy Now
Questions 227

A systems administrator is monitoring an unusual amount of network traffic from a kiosk machine and needs to Investigate to determine the source of the traffic. Which of the following tools can the administrator use to view which processes on the kiosk machine are connecting to the internet?

Options:

A.

Resource Monitor

B.

Performance Monitor

C.

Command Prompt

D.

System Information

Buy Now
Questions 228

Which of the following macOS features can help a user close an application that has stopped responding?

Options:

A.

Finder

B.

Mission Control

C.

System Preferences

D.

Force Quit

Buy Now
Questions 229

A user opened a ticket regarding a corporate-managed mobile device. The assigned technician notices the OS Is several versions out of date. The user Is unaware the OS version is not current because auto-update is turned on. Which of the following is MOST likely the cause of the Issue?

Options:

A.

The device does not have enough free space lo download the OS updates.

B.

The device needs domain administrator confirmation to update to a major release.

C.

The device is not compatible with the newest version of the OS.

D.

The device is restricted from updating due to a corporate security policy.

Buy Now
Questions 230

A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician. Which of the following should the technician use to assist the user?

Options:

A.

AAA

B.

SSH

C.

RDP

D.

VPN

Buy Now
Questions 231

A company recently outsourced its night-shift cleaning service. A technician is concerned about having unsupervised contractors in the building. Which of the following security measures can be used to prevent the computers from being accessed? (Select two).

Options:

A.

Implementing data-at-rest encryption

B.

Disabling AutoRun

C.

Restricting user permissions

D.

Restricting log-in times

E.

Enabling a screen lock

F.

Disabling local administrator accounts

Buy Now
Questions 232

A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?

Options:

A.

Quarantine the host in the antivirus system.

B.

Run antivirus scan tor malicious software.

C.

Investigate how malicious software was Installed.

D.

Reimage the computer.

Buy Now
Questions 233

A technician is setting up a newly built computer. Which of the following is the fastest way for the technician to install Windows 10?

Options:

A.

Factory reset

B.

System Restore

C.

In-place upgrade

D.

Unattended installation

Buy Now
Questions 234

A user visits a game vendor's website to view the latest patch notes, but this information is not available on the page. Which of the following should the user perform before reloading the page?

Options:

A.

Synchronize the browser data.

B.

Enable private browsing mode.

C.

Mark the site as trusted.

D.

Clear the cached file.

Buy Now
Questions 235

Which of the following best describes when to use the YUM command in Linux?

Options:

A.

To add functionality

B.

To change folder permissions

C.

To show documentation

D.

To list file contents

Buy Now
Questions 236

A change advisory board authorized a setting change so a technician is permitted to Implement the change. The technician successfully implemented the change. Which of the following should be done next?

Options:

A.

Document the date and time of change

B.

Document the purpose of the change.

C.

Document the risk level.

D.

Document the findings of the sandbox test,

Buy Now
Questions 237

Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.

INSTRUCTIONS

Quarantine and configure the appropriate device(s) so that the users' audio issues are

resolved using best practice procedures.

Multiple devices may be selected for quarantine.

Click on a host or server to configure services.

220-1102 Question 237

220-1102 Question 237

220-1102 Question 237

220-1102 Question 237

220-1102 Question 237

220-1102 Question 237

Options:

Buy Now
Questions 238

A user is trying to limit the amount of time their children spend on the internet. Which of the following Windows 10 settings should be enabled to accomplish this objective?

Options:

A.

Family Options

B.

Update & Security

C.

Ease of Access

D.

Network & Internet

E.

Privacy

Buy Now
Questions 239

Multiple users routinely record log-in information in readily accessible areas. Which of the following is the best way to mitigate this issue?

Options:

A.

Trusted sources

B.

Valid certificates

C.

User training

D.

Password manager

Buy Now
Exam Code: 220-1102
Exam Name: CompTIA A+ Certification Core 2 Exam
Last Update: Jul 13, 2025
Questions: 799

PDF + Testing Engine

$49.5  $164.99

Testing Engine

$37.5  $124.99
buy now 220-1102 testing engine

PDF (Q&A)

$31.5  $104.99
buy now 220-1102 pdf
dumpsmate guaranteed to pass
24/7 Customer Support

DumpsMate's team of experts is always available to respond your queries on exam preparation. Get professional answers on any topic of the certification syllabus. Our experts will thoroughly satisfy you.

Site Secure

mcafee secure

TESTED 18 Jul 2025