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220-1102 CompTIA A+ Certification Core 2 Exam Questions and Answers

Questions 4

A technician is troubleshooting application crashes on a Windows workstation. Each time the workstation user tries to open a website in a browser, the following message is displayed:

crypt32.d11 is missing not found

Which of the following should the technician attempt FIRST?

Options:

A.

Rebuild Windows profiles.

B.

Reimage the workstation

C.

Roll back updates

D.

Perform a system file check

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Questions 5

A user's new laptop, which was advertised as gaming-ready, is performing slowly when the user is playing a modern game. However, when the user is playing a less resource-demanding game, the user does not see any lag. Which of the following should a technician do to resolve the issue?

Options:

A.

Overclock the RAM

B.

Enable NIC teaming

C.

Select dedicated graphics

D.

Activate CPU hyperthreading

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Questions 6

A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection. Which of the following Windows versions will MOST likely be selected?

Options:

A.

Home

B.

Pro

C.

Pro for Workstations

D.

Enterprise

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Questions 7

A user's Android phone has been randomly restarting. A technician investigates and finds several applications have been installed that are not available within the standard marketplace. Which of the following is most likely the cause of the issue?

Options:

A.

The OS update failed.

B.

The user downloaded malware.

C.

The device is In developer mode.

D.

The over-the-air carrier update failed.

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Questions 8

You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.

INSTRUCTIONS

Select the most appropriate statement for each response. Click the send button after

each response to continue the chat. If at any time you would like to bring back

the initial state of the simulation, please click the Reset All button.

Options:

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Questions 9

A technician discovers a user’s PC has a "No OS found" error message. Which of the following steps should the technician take next?

Options:

A.

Remove external storage and reboot the PC.

B.

Replace the SSD and run disk defragmenter.

C.

Start up in safe mode and roll back the latest security updates.

D.

Back up personal data and rebuild the user profile.

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Questions 10

Which of the following methods is a way to superficially delete files on a hard drive?

Options:

A.

Drilling

B.

Degaussing

C.

Wiping

D.

Shredding

E.

Low-level formatting

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Questions 11

A user is unable to open personal files on a PC on a home network. An on-screen message indicates the files are encrypted and demands payment to access the files. Which of the following should a technician recommend the user do first?

Options:

A.

Reinstall the OS.

B.

Run the System Restore feature.

C.

Disconnect the PC from the network.

D.

Pay the amount demanded.

E.

Scan the PC with an anti-malware program.

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Questions 12

An MDM report shows that a user's company cell phone has unauthorized applications installed. The device has recently checked into the MDM server, and the company still has access to remotely wipe the device. Which of the following describes the action the user has performed?

Options:

A.

Obtained root access

B.

Upgraded the OS

C.

Installed a VPN

D.

Uninstalled the MDM software

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Questions 13

Which of the following protocols has built-in protection against brute-force attacks?

Options:

A.

WPS

B.

WPA3

C.

TKIP

D.

WEP

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Questions 14

A workstation's hard drive is making loud noises, applications are running slowly, and the workstation is rebooting unexpectedly. Which of the following should the technician do first to begin troubleshooting the issue?

Options:

A.

Perform a System Restore.

B.

Open Disk Cleanup.

C.

Replace the hard drive.

D.

Run CHKDSK.

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Questions 15

The following error is displayed on a user's computer screen:

No operating system found

Which of the following is the first troubleshooting step a technician should complete?

Options:

A.

Disconnect external storage

B.

Flash the BIOS

C.

Replace the SATA cable

D.

Turn on the device in safe mode

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Questions 16

A technician needs to perform maintenance on a switch. Which of the following is the best method for this task?

Options:

A.

Videoconferencing software

B.

Phone call

C.

Secure Shell

D.

Virtual private network

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Questions 17

h company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?

Options:

A.

Turn off inheritance on the requested folder only and set the requested permissions to each file manually.

B.

Turn off inheritance at the top-level folder and remove all inherited permissions.

C.

Turn off Inheritance at the top-level folder and set permissions to each file and subfolder manually.

D.

Turn off inheritance on the requested folder only, set the requested permissions, and then turn on inheritance under the child folders.

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Questions 18

A technician received a notification about encrypted production data files and thinks active ransomware is on the network. The technician isolated and removed the suspicious system from the network. Which of the following steps should the technician take next?

Options:

A.

Schedule and perform an antivirus scan and system update

B.

Educate the end user on internet usage

C.

Perform a system scan to remove the malware

D.

Create a system restore point

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Questions 19

A user's work PC has been the target of multiple phishing attacks. Which of the following is a way for the user to prevent further attacks?

Options:

A.

Enabling Windows Firewall

B.

Activating the email spam filter

C.

Using a secure VPN connection

D.

Running vulnerability scans on a schedule

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Questions 20

Which of the following is the most practical method to reduce the number of clicks on phishing emails for a public-facing organization?

Options:

A.

Providing user awareness education

B.

Introducing a BYOD policy

C.

Setting up SMTP filtering rules

D.

Restricting emails from personal email addresses

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Questions 21

A technician is trying to perform an in-place upgrade of a Windows OS from a file. When the technician double-clicks the file, the technician receives a prompt to mount a drive. Which of the following file types did the technician download?

Options:

A.

msi

B.

iso

C.

zip

D.

exe

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Questions 22

A systems administrator needs to access a hypervisor that went offline. After doing a port scan, the administrator notices that company policy is blocking the RDP default port. Which of the following ports should the administrator use to access the machine?

Options:

A.

22

B.

23

C.

80

D.

3090

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Questions 23

Users report that a network printer intermittently goes offline during the day. Which of the following commands should the technician use to confirm whether the printer has connectivity issues?

Options:

A.

ping

B.

netstat

C.

net

D.

nslookup

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Questions 24

Which of the following is used to detect and record access to restricted areas?

Options:

A.

Bollards

B.

Video surveillance

C.

Badge readers

D.

Fence

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Questions 25

A user calls a technician and asks for help with setting up a connection to a printer application. The technician has never dealt with secure print but has directions that will help guide the user. Which of the following techniques should the technician use?

Options:

A.

Express to the user that this is the technician's first experience with the application.

B.

Maintain a positive attitude and project confidence.

C.

Use technical jargon so the user is confident in the technician's skills.

D.

Send the user the directions to connect.

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Questions 26

A user's home system has been infected with malware. A technician has isolated the system from the network and disabled System Restore. Which of the following should the technician do next?

Options:

A.

Perform an antivirus scan.

B.

Run Windows updates.

C.

Reimage the system.

D.

Enable System Restore.

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Questions 27

A computer is restarting automatically and displaying the following error message: "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. (0% complete)." Which of the following should the technician do first to diagnose the issue?

Options:

A.

Check the system event logs.

B.

Verify the hardware driver versions.

C.

Install Windows updates.

D.

Perform a RAM diagnostic.

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Questions 28

A customer's workstation cannot connect to the internet. A technician runs a command on the workstation to view the network settings. The following is a partial readout of the response:

220-1102 Question 28

Which of the following is the most likely cause of the issue?

Options:

A.

The IP address is incorrect.

B.

The subnet mask is incorrect.

C.

The gateway setting is incorrect.

D.

The DNS servers are incorrect.

E.

The physical address is spoofed.

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Questions 29

A technician is implementing the latest application security updates for endpoints on an enterprise network. Which of the following solutions should the technician use to ensure device security on the network while adhering to industry best practices?

Options:

A.

Automate the patching process.

B.

Monitor the firewall configuration.

C.

Implement access control lists.

D.

Document all changes.

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Questions 30

Which of the following is a proprietary Cisco AAA protocol?

Options:

A.

TKIP

B.

AES

C.

RADIUS

D.

TACACS+

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Questions 31

A company is Issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?

Options:

A.

Anti-malware

B.

Remote wipe

C.

Locator applications

D.

Screen lock

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Questions 32

When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

Options:

A.

Have the user provide a callback phone number to be added to the ticket

B.

Assign the ticket to the department's power user

C.

Register the ticket with a unique user identifier

D.

Provide the user with a unique ticket number that can be referenced on subsequent calls.

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Questions 33

Which of the following will automatically map network drives based on Group Policy configuration?

Options:

A.

Log-in scripts

B.

Access controllists

C.

Organizationalunits

D.

Folder redirection

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Questions 34

A user visits a game vendor's website to view the latest patch notes, but this information is not available on the page. Which of the following should the user perform before reloading the page?

Options:

A.

Synchronize the browser data.

B.

Enable private browsing mode.

C.

Mark the site as trusted.

D.

Clear the cached file.

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Questions 35

A help desk technician determines a motherboard has failed. Which of the following is the most logical next step in the remediation process?

Options:

A.

Escalating the issue to Tier 2

B.

Verifying warranty status with the vendor

C.

Replacing the motherboard

D.

Purchasing another PC

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Questions 36

A technician is working on a Windows 10 PC that has unwanted applications starting on boot. Which of the following tools should the technician use to disable applications on startup?

Options:

A.

System Configuration

B.

Task Manager

C.

Performance Monitor

D.

Group Policy Editor

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Questions 37

Which of the following Is a package management utility for PCs that are running the Linux operating system?

Options:

A.

chmod

B.

yum

C.

man

D.

grep

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Questions 38

A customer's machine is heavily infected with various strains of malware. Which of the following is the most efficient and verifiable way to ensure all of the malware is removed from the system?

Options:

A.

Utilizing a system restore point

B.

Performing a clean OS installation

C.

Replacing damaged files with verified backups

D.

Utilizing multiple AV vendors to eradicate the infections

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Questions 39

During an enterprise rollout of a new application, a technician needs to validate compliance with an application's EULA while also reducing the number of licenses to manage. Which of the following licenses would best accomplish this goal?

Options:

A.

Personal use license

B.

Corporate use license

C.

Open-source license

D.

Non-expiring license

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Questions 40

A user connected a smartphone to a coffee shop's public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do to best address these security and privacy concerns? (Select two).

Options:

A.

Disable Wi-Fi autoconnect.

B.

Stay offline when in public places.

C.

Uninstall all recently installed applications.

D.

Schedule an antivirus scan.

E.

Reboot the device

F.

Update the OS

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Questions 41

Which of the following device types would a technician consider a security concern?

Options:

A.

NIC

B.

IoT

C.

PoE

D.

LC

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Questions 42

A user's iPhone was permanently locked after several tailed login attempts. Which of the following will restore access to the device?

Options:

A.

Fingerprint and pattern

B.

Facial recognition and PIN code

C.

Primary account and password

D.

Secondary account and recovery code

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Questions 43

A systems administrator is configuring centralized desktop management for computers on a domain. The management team has decided that all users' workstations should have the same network drives, printers, and configurations. Which of the following should the administrator use to accomplish this task?

Options:

A.

Network and Sharing Center

B.

net use

C.

User Accounts

D.

regedit

E.

Group Policy

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Questions 44

A change advisory board authorized a setting change so a technician is permitted to Implement the change. The technician successfully implemented the change. Which of the following should be done next?

Options:

A.

Document the date and time of change

B.

Document the purpose of the change.

C.

Document the risk level.

D.

Document the findings of the sandbox test,

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Questions 45

Which of the following Is used to identify potential issues with a proposed change poor lo implementation?

Options:

A.

Request form

B.

Rollback plan

C.

End-user acceptance

D.

Sandbox testing

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Questions 46

A user requires a drive to be mapped through a Windows command line. Which of the following command-line tools can be utilized to map the drive?

Options:

A.

gpupdate

B.

net use

C.

hostname

D.

dir

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Questions 47

A department manager submits a help desk ticket to request the migration of a printer's port utilization from USB to Ethernet so multiple users can access the printer. This will be a new network printer; thus a new IP address allocation is required. Which of the following should happen immediately before network use is authorized?

Options:

A.

Document the date and time of the change.

B.

Submit a change request form.

C.

Determine the risk level of this change.

D.

Request an unused IP address.

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Questions 48

A user opened a ticket regarding a corporate-managed mobile device. The assigned technician notices the OS Is several versions out of date. The user Is unaware the OS version is not current because auto-update is turned on. Which of the following is MOST likely the cause of the Issue?

Options:

A.

The device does not have enough free space lo download the OS updates.

B.

The device needs domain administrator confirmation to update to a major release.

C.

The device is not compatible with the newest version of the OS.

D.

The device is restricted from updating due to a corporate security policy.

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Questions 49

A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?

Options:

A.

Disable System Restore.

B.

Educate the end user.

C.

Install the latest OS patches.

D.

Clean the environment reinstallation.

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Questions 50

A developer's Type 2 hypervisor is performing inadequately when compiling new source code. Which of the following components should the developer upgrade to improve the hypervisor’s performance?

Options:

A.

Amount of system RAM

B.

NIC performance

C.

Storage IOPS

D.

Dedicated GPU

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Questions 51

A company is experiencing a DDoS attack. Several internal workstations are the source of the traffic. Which of the following types of infections are the workstations most likely experiencing? (Select two).

Options:

A.

Zombies

B.

Keylogger

C.

Adware

D.

Botnet

E.

Ransomware

F.

Spyware

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Questions 52

A workstation is displaying a message indicating that a user must exchange cryptocurrency for a decryption key. Which of the following is the best way for a technician to return the device to service safely?

Options:

A.

Run an AV scan.

B.

Reinstall the operating system

C.

Install a software firewall.

D.

Perform a system restore.

E.

Comply with the on-screen instructions.

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Questions 53

A user needs to test several software replacement possibilities. Part of the process involves installing the different software options on a corporate-imaged sandboxed PC. Which of the following is the best option to allow the user to install the required software?

Options:

A.

Make the user a member of Domain Admins.

B.

Add the user to the local Administrators group.

C.

Let the user use credentials from another user who has rights.

D.

Give the user the local, high-privileged account password.

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Questions 54

A technician received a call from a user who clicked on a web advertisement Now. every time the user moves the mouse, a pop-up display across the monitor. Which of the following procedures should the technician perform?

Options:

A.

Boot into safe mode.

B.

Perform a malware scan.

C.

Restart the machine.

D.

Reinstall the browser

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Questions 55

A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?

Options:

A.

Quarantine the host in the antivirus system.

B.

Run antivirus scan tor malicious software.

C.

Investigate how malicious software was Installed.

D.

Reimage the computer.

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Questions 56

A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is received:

The Audio Driver is not running.

Which of the following will MOST likely resolve the issue?

Options:

A.

compmgmt.msc

B.

regedit.exe

C.

explorer.exe

D.

taskmgt.exe

E.

gpmc.msc

F.

services.msc

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Questions 57

A user attempts to install additional software and receives a UAC prompt. Which of the following is the BEST way to resolve this issue?

Options:

A.

Add a user account to the local administrator's group.

B.

Configure Windows Defender Firewall to allow access to all networks.

C.

Create a Microsoft account.

D.

Disable the guest account.

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Questions 58

A technician assigns the equivalent of root-level permissions to a user to perform a task. Which of the following user roles within the Windows OS should the technician choose?

Options:

A.

Power

B.

Default

C.

Administrator

D.

Superuser

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Questions 59

Which of the following is natively used with Active Directory?

Options:

A.

Windows 10

B.

macOS

C.

Linux

D.

Chrome OS

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Questions 60

Which of the following filesystem types does macOS use?

Options:

A.

ext4

B.

exFAT

C.

NTFS

D.

APFS

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Questions 61

A technician is creating a tunnel that hides IP addresses and secures all network traffic. Which of the following protocols is capable of enduring enhanced security?

Options:

A.

DNS

B.

IPS

C.

VPN

D.

SSH

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Questions 62

A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician. Which of the following should the technician use to assist the user?

Options:

A.

AAA

B.

SSH

C.

RDP

D.

VPN

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Questions 63

A hard drive that previously contained PI I needs to be repurposed for a public access workstation. Which of the following data destruction methods should a technician use to ensure data is completely removed from the hard drive?

Options:

A.

Shredding

B.

Degaussing

C.

Low-level formatting

D.

Recycling

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Questions 64

While trying to repair a Windows 10 OS, a technician receives a prompt asking for a key. The technician tries the administrator password, but it is rejected. Which of the following does the technician need in order to continue the OS repair?

Options:

A.

SSL key

B.

Preshared key

C.

WPA2 key

D.

Recovery key

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Questions 65

The battery life on an employee's new phone seems to be drastically less than expected, and the screen stays on for a very long time after the employee sets the phone down. Which of the following should the technician check first to troubleshoot this issue? (Select two).

Options:

A.

Screen resolution

B.

Screen zoom

C.

Screen timeout

D.

Screen brightness

E.

Screen damage

F.

Screen motion smoothness

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Questions 66

Which of the following macOS utilities uses AES-128 to encrypt the startup disk?

Options:

A.

fdisk

B.

Diskpart

C.

Disk Utility

D.

FileVault

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Questions 67

A company recently outsourced its night-shift cleaning service. A technician is concerned about having unsupervised contractors in the building. Which of the following security measures can be used to prevent the computers from being accessed? (Select two).

Options:

A.

Implementing data-at-rest encryption

B.

Disabling AutoRun

C.

Restricting user permissions

D.

Restricting log-in times

E.

Enabling a screen lock

F.

Disabling local administrator accounts

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Questions 68

A user connected an external hard drive but is unable to see it as a destination to save files. Which of the following tools will allow the drive to be formatted?

Options:

A.

Disk Management

B.

Device Manager

C.

Disk Cleanup

D.

Disk Defragmenter

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Questions 69

Users access files in the department share. When a user creates a new subfolder, only that user can access the folder and Its files. Which of the following will MOST likely allow all users to access the new folders?

Options:

A.

Assigning share permissions

B.

Enabling inheritance

C.

Requiring multifactor authentication

D.

Removing archive attribute

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Questions 70

A user called the help desk lo report an Issue with the internet connection speed on a laptop. The technician thinks that background services may be using extra bandwidth. Which of the following tools should the technician use to investigate connections on the laptop?

Options:

A.

nslookup

B.

net use

C.

netstat

D.

net user

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Questions 71

An administrator is designing and implementing a server backup system that minimizes the capacity of storage used. Which of the following is the BEST backup approach to use in conjunction with synthetic full backups?

Options:

A.

Differential

B.

Open file

C.

Archive

D.

Incremental

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Questions 72

A systems administrator installed the latest Windows security patch and received numerous tickets reporting slow performance the next day. Which of the following should the administrator do to resolve this issue?

Options:

A.

Rebuild user profiles.

B.

Roll back the updates.

C.

Restart the services.

D.

Perform a system file check.

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Questions 73

Every time a user tries to open the organization's proprietary application on an Android tablet, the application immediately closes. Other applications are operating normally. Which of the following troubleshooting actions would MOST likely resolve the Issue? (Select TWO).

Options:

A.

Uninstalling the application

B.

Gaining root access to the tablet

C.

Resetting the web browser cache

D.

Deleting the application cache

E.

Clearing the application storage

F.

Disabling mobile device management

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Questions 74

An administrator responded to an incident where an employee copied financial data to a portable hard drive and then left the company with the data. The administrator documented the movement of the evidence. Which of the following concepts did the administrator demonstrate?

Options:

A.

Preserving chain of custody

B.

Implementing data protection policies

C.

Informing law enforcement

D.

Creating a summary of the incident

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Questions 75

A technician is preparing to remediate a Trojan virus that was found on a workstation. Which of the following steps should the technician complete BEFORE removing the virus?

Options:

A.

Disable System Restore.

B.

Schedule a malware scan.

C.

Educate the end user.

D.

Run Windows Update.

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Questions 76

A user is no longer able to start the OS on a computer and receives an error message indicating there is no OS found. A technician reviews the audit logs and notes that the user's system posted a S.M.A.R.T. error just days before this issue. Which of the following is the MOST likely cause of this issue?

Options:

A.

Boot order

B.

Malware

C.

Drive failure

D.

Windows updates

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Questions 77

A computer on a corporate network has a malware infection. Which of the following would be the BEST method for returning the computer to service?

Options:

A.

Scanning the system with a Linux live disc, flashing the BIOS, and then returning the computer to service

B.

Flashing the BIOS, reformatting the drive, and then reinstalling the OS

C.

Degaussing the hard drive, flashing the BIOS, and then reinstalling the OS

D.

Reinstalling the OS. flashing the BIOS, and then scanning with on-premises antivirus

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Questions 78

A technician is upgrading the backup system for documents at a high-volume law firm. The current backup system can retain no more than three versions of full backups before failing. The law firm is not concerned about restore times but asks the technician to retain more versions when possible. Which of the following backup methods should the technician MOST likely implement?

Options:

A.

Full

B.

Mirror

C.

Incremental

D.

Differential

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Questions 79

A technician needs to provide recommendations about how to upgrade backup solutions for a site in an area that has frequent hurricanes and an unstable power grid. Which of the following should the technician recommend implementing?

Options:

A.

High availability

B.

Regionally diverse backups

C.

On-site backups

D.

Incremental backups

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Questions 80

A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt. Which of the following attacks is MOST likely occurring?

Options:

A.

Trojan

B.

Rootkit

C.

Cryptominer

D.

Keylogger

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Questions 81

An organization implemented a method of wireless security that requires both a user and the user's computer to be in specific managed groups on the server in order to connect to Wi-Fi. Which of the following wireless security methods BEST describes what this organization implemented?

Options:

A.

TKIP

B.

RADIUS

C.

WPA2

D.

AES

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Questions 82

An implementation specialist is replacing a legacy system at a vendor site that has only one wireless network available. When the specialist connects to Wi-Fi. the specialist realizes the insecure network has open authentication. The technician needs to secure the vendor's sensitive data. Which of the following should the specialist do FIRST to protect the company's data?

Options:

A.

Manually configure an IP address, a subnet mask, and a default gateway.

B.

Connect to the vendor's network using a VPN.

C.

Change the network location to private.

D.

Configure MFA on the network.

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Questions 83

A systems administrator is creating periodic backups of a folder on a Microsoft Windows machine. The source data is very dynamic, and files are either added or deleted regularly. Which of the following utilities can be used to ‘mirror the source data for the backup?

Options:

A.

copy

B.

xcopy

C.

robocopy

D.

Copy-Item

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Questions 84

A company implemented a BYOD policy and would like to reduce data disclosure caused by malware that may infect these devices. Which of the following should the company deploy to address these concerns?

Options:

A.

UAC

B.

MDM

C.

LDAP

D.

SSO

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Questions 85

A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?

Options:

A.

User account status

B.

Mobile OS version

C.

Data plan coverage

D.

Network traffic outages

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Questions 86

An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the

technician perform to fix the issue?

Options:

A.

Disable the Windows Update service.

B.

Check for updates.

C.

Restore hidden updates.

D.

Rollback updates.

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Questions 87

A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites. Which of the following is MOST likely the cause of the user's issue?

Options:

A.

Keylogger

B.

Cryptominers

C.

Virus

D.

Malware

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Questions 88

A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use?

Options:

A.

System

B.

Indexing Options

C.

Device Manager

D.

Programs and Features

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Questions 89

A user calls the help desk to report that mapped drives are no longer accessible. The technician verifies that clicking on any of the drives on the user's machine results in an error message. Other users in the office are not having any issues. As a first step, the technician would like to remove and attempt to reconnect the drives. Which of the following command-line tools should the technician use?

Options:

A.

net use

B.

set

C.

mkdir

D.

rename

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Questions 90

Which of the following would MOST likely be used to change the security settings on a user's device in a domain environment?

Options:

A.

Security groups

B.

Access control list

C.

Group Policy

D.

Login script

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Questions 91

Which of the following default system tools can be used in macOS to allow the technician to view the screen simultaneously with the user?

Options:

A.

Remote Assistance

B.

Remote Desktop Protocol

C.

Screen Sharing

D.

Virtual Network Computing

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Questions 92

Which of the following is used to integrate Linux servers and desktops into Windows Active Directory environments?

Options:

A.

apt-get

B.

CIFS

C.

Samba

D.

greP

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Questions 93

A technician is in the process of installing a new hard drive on a server but is called away to another task. The drive has been unpackaged and left on a desk. Which of the following should the technician perform before leaving?

Options:

A.

Ask coworkers to make sure no one touches the hard drive.

B.

Leave the hard drive on the table; it will be okay while the other task is completed.

C.

Place the hard drive in an antistatic bag and secure the area containing the hard drive.

D.

Connect an electrostatic discharge strap to the drive.

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Questions 94

Which of the following would MOST likely be deployed to enhance physical security for a building? (Select TWO).

Options:

A.

Multifactor authentication

B.

Badge reader

C.

Personal identification number

D.

Firewall

E.

Motion sensor

F.

Soft token

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Questions 95

Which of the following macOS features provides the user with a high-level view of all open windows?

Options:

A.

Mission Control

B.

Finder

C.

Multiple Desktops

D.

Spotlight

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Questions 96

A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?

Options:

A.

Settings > Personalization

B.

Control Panel > Credential Manager

C.

Settings > Accounts > Family and Other Users

D.

Control Panel > Network and Sharing Center

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Questions 97

A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection?

Options:

A.

The Windows 10 desktop has Windows 10 Home installed.

B.

The Windows 10 desktop does not have DHCP configured.

C.

The Windows 10 desktop is connected via Wi-Fi.

D.

The Windows 10 desktop is hibernating.

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Questions 98

A neighbor successfully connected to a user's Wi-Fi network. Which of the following should the user do after changing the network configuration to prevent the neighbor from being able to connect again?

Options:

A.

Disable the SSID broadcast.

B.

Disable encryption settings.

C.

Disable DHCP reservations.

D.

Disable logging.

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Questions 99

A user receives the following error while attempting to boot a computer.

BOOTMGR is missing

press Ctrl+Alt+Del to restart

Which of the following should a desktop engineer attempt FIRST to address this issue?

Options:

A.

Repair Windows.

B.

Partition the hard disk.

C.

Reimage the workstation.

D.

Roll back the updates.

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Questions 100

Which of the following should be used to secure a device from known exploits?

Options:

A.

Encryption

B.

Remote wipe

C.

Operating system updates

D.

Cross-site scripting

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Questions 101

A technician is editing the hosts file on a few PCs in order to block certain domains. Which of the following would the technician need to execute after editing the hosts file?

Options:

A.

Enable promiscuous mode.

B.

Clear the browser cache.

C.

Add a new network adapter.

D.

Reset the network adapter.

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Questions 102

Which of the following is the default GUI and file manager in macOS?

Options:

A.

Disk Utility

B.

Finder

C.

Dock

D.

FileVault

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Questions 103

A macOS user is installing a new application. Which of the following system directories is the software MOST likely to install by default?

Options:

A.

/etc/services

B.

/Applications

C.

/usr/bin

D.

C:\Program Files

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Questions 104

A technician is working to resolve a Wi-Fi network issue at a doctor's office that is located next to an apartment complex. The technician discovers that employees and patients are not the only people on the network. Which of the following should the technician do to BEST minimize this issue?

Options:

A.

Disable unused ports.

B.

Remove the guest network

C.

Add a password to the guest network

D.

Change the network channel.

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Questions 105

A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks. Which of the following sign-on options would allow any employee the ability to unlock the kiosk?

Options:

A.

Requiring employees to enter their usernames and passwords

B.

Setting up facial recognition for each employee

C.

Using a PIN and providing it to employees

D.

Requiring employees to use their fingerprints

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Questions 106

Which of the following script types is used with the Python language by default?

Options:

A.

.ps1

B.

.vbs

C.

.bat

D.

.py

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Questions 107

A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console. Which of the following is the NEXT step the technician should take to resolve the issue?

Options:

A.

Run the antivirus scan.

B.

Add the required snap-in.

C.

Restore the system backup

D.

use the administrator console.

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Questions 108

All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed. Which of the following would BEST resolve the issue?

Options:

A.

Rolling back video card drivers

B.

Restoring the PC to factory settings

C.

Repairing the Windows profile

D.

Reinstalling the Windows OS

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Questions 109

An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy unmaintained PII on a workstation if a

ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years. Which of the following backup methods

would BEST meet the requirements?

Options:

A.

A daily, incremental backup that is saved to the corporate file server

B.

An additional, secondary hard drive in a mirrored RAID configuration

C.

A full backup of the data that is stored of site in cold storage

D.

Weekly, differential backups that are stored in a cloud-hosting provider

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Questions 110

A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to assist the user with hiding the file?

Options:

A.

Device Manager

B.

Indexing Options

C.

File Explorer

D.

Administrative Tools

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Questions 111

A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives?

Options:

A.

Drilling

B.

Degaussing

C.

Low-level formatting

D.

Erasing/wiping

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Questions 112

A Windows 10 computer is not installing updates and continues to receive errors even during manual update installations. Which of the following should a technician do to fix the issues? (Select two).

Options:

A.

Ensure that the Windows Update Utility is the latest version.

B.

Refresh local WSUS settings on the computer.

C.

Delete the Windows Update cache.

D.

Run the System check to verify system files.

E.

Reimage the operating system while retaining user files.

F.

Reset WMI and re-register system .dlls.

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Questions 113

A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?

Options:

A.

UEFI password

B.

Secure boot

C.

Account lockout

D.

Restricted user permissions

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Questions 114

A laptop user is visually impaired and requires a different cursor color. Which of the following OS utilities is used to change the color of the cursor?

Options:

A.

Keyboard

B.

Touch pad

C.

Ease of Access Center

D.

Display settings

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Questions 115

A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

Options:

A.

Enable multifactor authentication.

B.

Increase the failed log-in threshold.

C.

Remove complex password requirements.

D.

Implement a single sign-on with biometrics.

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Questions 116

While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?

Options:

A.

A bad antivirus signature update was installed.

B.

A router was misconfigured and was blocking traffic.

C.

An upstream internet service provider was flapping.

D.

The time or date was not in sync with the website.

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Questions 117

A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click a

button labeled Accept Which of the following agreements IS MOST likely in use?

Options:

A.

DRM

B.

NDA

C.

EULA

D.

MOU

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Questions 118

A suite of security applications was installed a few days ago on a user's home computer. The user reports that the

computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?

Options:

A.

Services in Control Panel to check for overutilization

B.

Performance Monitor to check for resource utilization

C.

System File Checker to check for modified Windows files

D.

Event Viewer to identify errors

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Questions 119

Which of the following is the MOST basic version of Windows that includes BitLocker?

Options:

A.

Home

B.

pro

C.

Enterprise

D.

Pro for Workstations

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Questions 120

A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see. Which of the following should a network administrator do to BEST prevent data theft within the call center?

Options:

A.

Encrypt the workstation hard drives.

B.

Lock the workstations after five minutes of inactivity.

C.

Install privacy screens.

D.

Log off the users when their workstations are not in use.

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Questions 121

A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs. Which of the following filesystems is supported by both OS types?

Options:

A.

NTFS

B.

APFS

C.

ext4

D.

exFAT

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Questions 122

A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue?

Options:

A.

Bridge the LAN connection between the laptop and the desktop.

B.

Set the laptop configuration to DHCP to prevent conflicts.

C.

Remove the static IP configuration from the desktop.

D.

Replace the network card in the laptop, as it may be defective.

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Questions 123

A help desk technician runs the following script: Inventory.py. The technician receives the following error message:

How do you want to Open this file?

Which of the following is the MOST likely reason this script is unable to run?

Options:

A.

Scripts are not permitted to run.

B.

The script was not built for Windows.

C.

The script requires administrator privileges,

D.

The runtime environment is not installed.

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Questions 124

A technician needs to manually set an IP address on a computer that is running macOS. Which of the following commands should the technician use?

Options:

A.

ipconfig

B.

ifconfig

C.

arpa

D.

ping

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Questions 125

Which of the following should be used to control security settings on an Android phone in a domain environment?

Options:

A.

MDM

B.

MFA

C.

ACL

D.

SMS

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Questions 126

A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers. Which of the following BEST addresses this need?

Options:

A.

Guards

B.

Bollards

C.

Motion sensors

D.

Access control vestibule

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Questions 127

Which of the following change management documents includes how to uninstall a patch?

Options:

A.

Purpose of change

B.

Rollback plan

C.

Scope of change

D.

Risk analysis

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Questions 128

A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?

Options:

A.

resmon_exe

B.

dfrgui_exe

C.

msinf032exe

D.

msconfig_exe

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Questions 129

A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?

Options:

A.

Escalate the ticket to Tier 2.

B.

Run a virus scan.

C.

Utilize a Windows restore point.

D.

Reimage the computer.

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Questions 130

A police officer often leaves a workstation for several minutes at a time. Which of the following is the BEST way the officer can secure the workstation quickly when walking away?

Options:

A.

Use a key combination to lock the computer when leaving.

B.

Ensure no unauthorized personnel are in the area.

C.

Configure a screensaver to lock the computer automatically after approximately 30 minutes of inactivity.

D.

Turn off the monitor to prevent unauthorized visibility of information.

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Questions 131

A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?

Options:

A.

Privacy

B.

Indexing Options

C.

System

D.

Device Manager

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Questions 132

The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?

Options:

A.

Requiring strong passwords

B.

Disabling cached credentials

C.

Requiring MFA to sign on

D.

Enabling BitLocker on all hard drives

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Questions 133

A team of support agents will be using their workstations to store credit card data. Which of the following should the IT department enable on the workstations in order to remain compliant with common regulatory controls? (Select TWO).

Options:

A.

Encryption

B.

Antivirus

C.

AutoRun

D.

Guest accounts

E.

Default passwords

F.

Backups

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Questions 134

A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones. Which of the following technologies can be implemented to prevent this issue?

Options:

A.

Signed system images

B.

Antivirus

C.

SSO

D.

MDM

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Questions 135

A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

Options:

A.

Avoid distractions

B.

Deal appropriately with customer's confidential material .

C.

Adhere to user privacy policy

D.

Set and meet timelines

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Questions 136

A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Select TWO).

Options:

A.

File Explorer

B.

User Account Control

C.

Windows Backup and Restore

D.

Windows Firewall

E.

Windows Defender

F.

Network Packet Analyzer

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Questions 137

Which of the following command-line tools will delete a directory?

Options:

A.

md

B.

del

C.

dir

D.

rd

E.

cd

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Questions 138

While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

Options:

A.

Send a quick message regarding the delay to the next customer.

B.

Cut the current customer's lime short and rush to the next customer.

C.

Apologize to the next customer when arriving late.

D.

Arrive late to the next meeting without acknowledging the lime.

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Questions 139

A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop. Which of the following BEST describes what the technician should do before returning the laptop to the user?

Options:

A.

Educate the user on malware removal.

B.

Educate the user on how to reinstall the laptop OS.

C.

Educate the user on how to access recovery mode.

D.

Educate the user on common threats and how to avoid them.

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Questions 140

A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor, the mouse stops at the end of the screen on the original monitor. Which

of the following will allow the mouse to correctly move to the new monitor?

Options:

A.

Rearranging the monitor's position in display settings

B.

Swapping the cables for the monitors

C.

Using the Ctrl+AIt+> to correct the display orientation

D.

Updating the display drivers for the video card

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Questions 141

A user is unable to see the devices that are present on the network after changing some network settings in the Control Panel. Which of the following settings did the user change on the Windows 10 computer?

Options:

A.

The network type from private to public

B.

The Windows Firewall from on to off

C.

The UAC level to its highest level

D.

The file-sharing permissions

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Questions 142

A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why the technician unable to find this menu item?

Options:

A.

The hardware does not meet BitLocker's minimum system requirements.

B.

BitLocker was renamed for Windows 10.

C.

BitLocker is not included on Windows 10 Home.

D.

BitLocker was disabled in the registry of the laptop

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Questions 143

A technician is configuring a new Windows laptop Corporate policy requires that mobile devices make use of full disk encryption at all limes Which of the following encryption solutions should the technician choose?

Options:

A.

Encrypting File System

B.

FileVault

C.

BitLocker

D.

Encrypted LVM

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Questions 144

A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use?

Options:

A.

Device Manager

B.

System

C.

Ease of Access Center

D.

Programs and Features

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Questions 145

A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?

Options:

A.

Install alternate open-source software in place of the applications with issues

B.

Run both CPU and memory tests to ensure that all hardware functionality is normal

C.

Check for any installed patches and roll them back one at a time until the issue is resolved

D.

Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

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Questions 146

A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task?

Options:

A.

Differential backup

B.

Off-site backup

C.

Incremental backup

D.

Full backup

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Questions 147

A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully. The user contacts a help desk technician to report the issue. Which of the following should the technician confirm NEXT as part of the troubleshooting process?

Options:

A.

If airplane mode is enabled

B.

If Bluetooth is disabled

C.

If NFC is enabled

D.

If WiFi is enabled

E.

If location services are disabled

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Questions 148

A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?

Options:

A.

Configure the network as private

B.

Enable a proxy server

C.

Grant the network administrator role to the user

D.

Create a shortcut to public documents

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Questions 149

A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

Options:

A.

FAT32

B.

ext4

C.

NTFS

D.

exFAT

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Questions 150

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

220-1102 Question 150

Options:

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Questions 151

An executive has contacted you through the help-desk chat support about an issue with a mobile device.

Assist the executive to help resolve the issue.

220-1102 Question 151

220-1102 Question 151

Which of the following should be done NEXT?

Options:

A.

Educate the user on the solution that was performed.

B.

Tell the user to take time to fix it themselves next time.

C.

Close the ticket out.

D.

Send an email to Telecom to inform them of the Issue and prevent reoccurrence.

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Questions 152

Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?

Options:

A.

Acceptable use

B.

Chain of custody

C.

Security policy

D.

Information management

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Questions 153

A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

Options:

A.

Advise the user to run a complete system scan using the OS anti-malware application

B.

Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present

C.

Have the user check for recently installed applications and outline those installed since the link in the email was clicked

D.

Instruct the user to disconnect the Ethernet connection to the corporate network.

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Questions 154

A systems administrator is setting up a Windows computer for a new user Corporate policy requires a least privilege environment. The user will need to access advanced features and configuration settings for several applications. Which of the following BEST describes the account access level the user will need?

Options:

A.

Power user account

B.

Standard account

C.

Guest account

D.

Administrator account

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Questions 155

A user reports a computer is running slow. Which of the following tools will help a technician identity the issued

Options:

A.

Disk Cleanup

B.

Group Policy Editor

C.

Disk Management

D.

Resource Monitor

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Questions 156

A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet. Which of the following actions should the technician do FIRST?

Options:

A.

Lock all devices in a closet.

B.

Ensure all devices are from the same manufacturer.

C.

Change the default administrative password.

D.

Install the latest operating system and patches

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Questions 157

A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?

Options:

A.

Scope of change

B.

Risk level

C.

Rollback plan

D.

End user acceptance

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Questions 158

A user reports a computer is running slow. Which of the following tools will help a technician identify the issue?

Options:

A.

Disk Cleanup

B.

Group Policy Editor

C.

Disk Management

D.

Resource Monitor

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Questions 159

Which of the following is the MOST important environmental concern inside a data center?

Options:

A.

Battery disposal

B.

Electrostatic discharge mats

C.

Toner disposal

D.

Humidity levels

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Questions 160

A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame?

Options:

A.

Spyware

B.

Cryptominer

C.

Ransormvare

D.

Boot sector virus

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Questions 161

A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

Options:

A.

Default gateway

B.

Host address

C.

Name server

D.

Subnet mask

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Questions 162

A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook?

Options:

A.

macOS

B.

Linux

C.

Chrome OS

D.

Windows

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Questions 163

A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used?

Options:

A.

afc

B.

ehkdsk

C.

git clone

D.

zobocopy

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Questions 164

A user is experiencing frequent malware symptoms on a Windows workstation. The user has tried several times to roll back the state but the malware persists. Which of the following would MOST likely resolve the issue?

Options:

A.

Quarantining system files

B.

Reimaging the workstation

C.

Encrypting the hard drive

D.

Disabling TLS 1.0 support

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Questions 165

Which of the following Wi-Fi protocols is the MOST secure?

Options:

A.

WPA3

B.

WPA-AES

C.

WEP

D.

WPA-TKIP

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Questions 166

A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:

Which of the following should the technician do to connect via RDP?

Options:

A.

Confirm the user can ping the default gateway.

B.

Change the IP address on the user's laptop.

C.

Change the subnet mask on the user's laptop.

D.

Open port 3389 on the Windows firewall.

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Questions 167

A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)

Options:

A.

Scan the computer with the company-provided antivirus software

B.

Install a new hard drive and clone the user's drive to it

C.

Deploy an ad-blocking extension to the browser.

D.

Uninstall the company-provided antivirus software

E.

Click the link in the messages to pay for virus removal

F.

Perform a reset on the user's web browser

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Questions 168

A technician needs to document who had possession of evidence at every step of the process. Which of the following does this process describe?

Options:

A.

Rights management

B.

Audit trail

C.

Chain of custody

D.

Data integrity

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Questions 169

A systems administrator received a request to limit the amount of cellular data a user's Windows 10 tablet can utilize when traveling. Which of the following can the administrator do to best solve the user's issue?

Options:

A.

Turn on airplane mode.

B.

Set the connection to be metered.

C.

Configure the device to use a static IP address.

D.

Enable the Windows Defender Firewall.

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Questions 170

A user's mobile phone has become sluggish A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software. Which of the following should the administrator do to help secure the device against this threat in the future? (Select TWO).

Options:

A.

Prevent a device root

B.

Disable biometric authentication

C.

Require a PIN on the unlock screen

D.

Enable developer mode

E.

Block a third-party application installation

F.

Prevent GPS spoofing

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Questions 171

Which of the following could be used to implement secure physical access to a data center?

Options:

A.

Geofence

B.

Alarm system

C.

Badge reader

D.

Motion sensor

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Questions 172

A technician has been tasked with using the fastest and most secure method of logging in to laptops. Which of the following log-in options meets these requirements?

Options:

A.

PIN

B.

Username and password

C.

SSO

D.

Fingerprint

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Questions 173

A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?

Options:

A.

Time drift

B.

Dual in-line memory module failure

C.

Application crash

D.

Filesystem errors

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Questions 174

A call center technician receives a call from a user asking how to update Windows Which of the following describes what the technician should do?

Options:

A.

Have the user consider using an iPad if the user is unable to complete updates

B.

Have the user text the user's password to the technician.

C.

Ask the user to click in the Search field, type Check for Updates, and then press the Enter key

D.

Advise the user to wait for an upcoming, automatic patch

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Questions 175

A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?

Options:

A.

Full

B.

Differential

C.

Off-site

D.

Grandfather-father-son

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Questions 176

A user reports that text on the screen is too small. The user would like to make the text larger and easier to see. Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?

Options:

A.

Open Settings select Devices, select Display, and change the display resolution to a lower resolution option

B.

Open Settings, select System, select Display, and change the display resolution to a lower resolution option.

C.

Open Settings Select System, select Display, and change the Scale and layout setting to a higher percentage.

D.

Open Settings select Personalization, select Display and change the Scale and layout setting to a higher percentage

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Questions 177

An IT technician is attempting to access a user's workstation on the corporate network but needs more information from the user before an invitation can be sent. Which of the following command-line tools should the technician instruct the user to run?

Options:

A.

nslookup

B.

tracert

C.

hostname

D.

gpresult

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Questions 178

A user's antivirus software reports an infection that it is unable to remove. Which of the following is the most appropriate way to remediate the issue?

Options:

A.

Disable System Restore.

B.

Utilize a Linux live disc.

C.

Quarantine the infected system.

D.

Update the anti-malware.

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Questions 179

A technician needs to replace a PC's motherboard. The technician shuts down the PC. Which of the following steps should the technician take next?

Options:

A.

Turn off the monitor.

B.

Remove the power cord.

C.

Remove the PSU.

D.

Remove the RAM modules.

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Questions 180

A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?

Options:

A.

Ask the user for the model number of the hardware.

B.

Offer a temporary replacement device to the user.

C.

Submit the issue to the manufacturer.

D.

Remotely install updates to the device driver.

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Questions 181

A technician needs to track evidence for a forensic investigation on a Windows computer. Which of the following describes this process?

Options:

A.

Valid license

B.

Data retention requirements

C.

Material safety data sheet

D.

Chain of custody

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Questions 182

Which of the following is also known as something you know, something you have, and something you are?

    ACL

Options:

A.

MFA

B.

SMS

C.

NFC

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Questions 183

A technician wants to mitigate unauthorized data access if a computer is lost or stolen. Which of the following features should the technician enable?

Options:

A.

Network share

B.

Group Policy

C.

BitLocker

D.

Static IP

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Questions 184

Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed first to prevent further damage to the host and other systems?

    Turn off the machine.

Options:

A.

Run a full antivirus scan.

B.

Remove the LAN card.

C.

Install a different endpoint solution.

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Questions 185

A technician successfully removed malicious software from an infected computer after running updates and scheduled scans to mitigate future risks. Which of the following should the technician do next?

Options:

A.

Educate the end user on best practices for security.

B.

Quarantine the host in the antivirus system.

C.

Investigate how the system was infected with malware.

D.

Create a system restore point.

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Questions 186

A branch office suspects a machine contains ransomware. Which of the following mitigation steps should a technician take first?

Options:

A.

Disable System Restore.

B.

Remediate the system.

C.

Educate the system user.

D.

Quarantine the system.

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Questions 187

A user reports that an air-gapped computer may have been infected with a virus after the user transferred files from a USB drive. The technician runs a computer scan with Windows Defender but does not find an infection. Which of the following actions should the technician take next? (Select two).

Options:

A.

Examine the event logs.

B.

Connect to the network.

C.

Document the findings.

D.

Update the definitions.

E.

Reimage the computer.

F.

Enable the firewall.

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Questions 188

A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a "low memory" warning message. Upon restarting the desktop, the issue persists. Which of the following should a technician do next to troubleshoot the issue?

Options:

A.

Reimage the computer.

B.

Replace the system RAM.

C.

Reinstall and update the failing software.

D.

Decrease the page file size.

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Questions 189

A user's Windows computer seems to work well at the beginning of the day. However, its performance degrades throughout the day, and the system freezes when several applications are open. Which of the following should a technician do to resolve the issue? (Select two).

    Install the latest GPU drivers.

Options:

A.

Reinstall the OS.

B.

Increase the RAM.

C.

Increase the hard drive space.

D.

Uninstall unnecessary software.

E.

Disable scheduled tasks.

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Questions 190

A user's Windows desktop has low disk space. A technician thinks some upgrade files were never removed. Which of the following tools should the technician use to correct the issue?

Options:

A.

devmgmt.msc

B.

cleanmgr.exe

C.

dfrgui.exe

D.

diskmgmt.mac

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Questions 191

Which of the following environmental controls is most important to maintain the safety of a data center?

Options:

A.

Temperature control

B.

Humidity control

C.

Fire suppression control

D.

Power managementcontrol

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Questions 192

Applications on a computer are not updating, which is preventing the user from opening certain files. Which of the following MMC snap-ins should the technician launch next to continue troubleshooting the issue?

Options:

A.

gpedit.msc

B.

perfmon.msc

C.

devmgmt.msc

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Questions 193

A company installed WAPs and deployed new laptops and docking stations to all employees. The docking stations are connected via LAN cables. Users are now reporting degraded network service. The IT department has determined that the WAP mesh network is experiencing a higher than anticipated amount of traffic. Which of the following would be the most efficient way to ensure the wireless network can support the expected number of wireless users?

Options:

A.

Replacing non-mobile users' laptops with wired desktop systems

B.

Increasing the wireless network adapter metric

C.

Adding wireless repeaters throughout the building

D.

Upgrading the current mesh network to support the 802.11 n specification

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Questions 194

A Windows computer is experiencing slow performance when the user tries to open programs and files. The user recently installed a new software program from an external website.

Various websites are being redirected to an unauthorized site, and Task Manager shows the CPU usage is consistently at 100%. Which of the following should the technician do first?

Options:

A.

Uninstall the new program.

B.

Check the HOSTS file.

C.

Restore from a previous backup.

D.

Clear the web browser cache.

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Questions 195

A technician receives an invalid certificate error when visiting a website. Other workstations on the same local network are unable to replicate this issue. Which of the following is most likely causing the issue?

Options:

A.

Date and time

B.

User access control

C.

UEFI boot mode

D.

Log-on times

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Questions 196

A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?

Options:

A.

Changing channels

B.

Modifying the wireless security

C.

Disabling the SSIO broadcast

D.

Changing the access point name

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Questions 197

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

Options:

A.

Restore the defaults and reimage the corporate OS.

B.

Back up the files and do a system restore.

C.

Undo the jailbreak and enable an antivirus.

D.

Run an antivirus and enable encryption.

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Questions 198

A large organization is researching proprietary software with vendor support for a multiuser environment. Which of the following EULA types should be selected?

Options:

A.

Corporate

B.

Perpetual

C.

Open-source

D.

Personal

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Questions 199

A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take next?

Options:

A.

Isolate the machine from the network.

B.

Scan the system for hidden files.

C.

Disable unused ports.

D.

Install antivirus software.

E.

Reconfigure the firewall.

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Questions 200

A technician has verified that a user's computer has a virus and the antivirus software is out of date. Which of the following steps should the technician take next?

Options:

A.

Quarantine the computer.

B.

Use a previous restore point.

C.

Educate the end user about viruses.

D.

Download the latest virus definitions.

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Questions 201

The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?

Options:

A.

Reinstall the application on the smartphone.

B.

Update the smartphone's OS.

C.

Reset the smartphone to factory settings.

D.

Reboot the smartphone.

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Questions 202

A user recently purchased a second monitor and wants to extend the Windows desktop to the new screen. Which of the following Control Panel options should a technician adjust to help the user?

    Color Management

Options:

A.

System

B.

Troubleshooting

C.

Device Manager

D.

Administrative Tools

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Questions 203

A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the best solution for a technician to implement?

Options:

A.

Disable the browser from sending notifications to the Action Center.

B.

Run a full antivirus scan on the computer.

C.

Disable all Action Center notifications.

D.

Move specific site notifications from Allowed to Block.

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Questions 204

Which of the following is the best way to limit the loss of confidential data if an employee's company smartphone is lost or stolen?

Options:

A.

Installing a VPN

B.

Implementing location tracking

C.

Configuring remote wipe

D.

Enabling backups

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Questions 205

A network technician is deploying a new machine in a small branch office that does not have a DHCP server. The new machine automatically receives the IP address of 169.254.0.2 and is unable to communicate with the rest of the network. Which of the following would restore communication?

    Static entry

Options:

A.

ARP table

B.

APIPA address

C.

NTP specification

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Questions 206

A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?

Options:

A.

Removed all jewelry

B.

Completed an inventory of tools before use

C.

Practiced electrical fire safety

D.

Connected a proper ESD strap

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Questions 207

A student is setting up a new Windows 10 laptop for the upcoming semester. The student is interested in customizing the wallpaper. Which of the following should the student use to change the wallpaper?

Options:

A.

Apps and Features

B.

Personalization

C.

File Explorer

D.

Task Manager

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Questions 208

Which of the following operating systems would most likely be used to run the inventory management system at a factory?

Options:

A.

Windows

B.

Chrome OS

C.

Android

D.

iOS

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Questions 209

A company is recycling old hard drives and wants to quickly reprovision the drives for reuse. Which of the following data destruction methods should the company use?

Options:

A.

Degaussing

B.

Standard formatting

C.

Low-level wiping

D.

Deleting

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Questions 210

An administrator has received approval for a change request for an upcoming server deployment. Which of the following steps should be completed NEXT?

Options:

A.

Perform a risk analysis.

B.

Implement the deployment.

C.

Verify end user acceptance

D.

Document the lessons learned.

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Questions 211

A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?

    Do not notify the customer if arriving before the customer.

Options:

A.

Dismiss the customer and proceed with the after-hours work.

B.

Contact the customer if the technician is arriving late.

C.

Disclose the experience via social media.

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Questions 212

After a security event, a technician removes malware from an affected laptop and disconnects the laptop from the network. Which of the following should the technician do to prevent the operating system from automatically returning to an infected state?

Options:

A.

Enable System Restore.

B.

Disable System Restore.

C.

Enable antivirus.

D.

Disable antivirus.

E.

Educate the user.

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Questions 213

An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of the following should the technician do to reduce the risk of future infections?

Options:

A.

Configure the firewall.

B.

Restore the system from backups.

C.

Educate the end user

D.

Update the antivirus program.

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Questions 214

An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?

Options:

A.

Risk analysis

B.

Sandbox testing

C.

End user acceptance

D.

Lessons learned

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Questions 215

Which of the following Windows 10 editions is the most appropriate for a single user who wants to encrypt a hard drive with BitLocker?

Options:

A.

Professional

B.

Home

C.

Enterprise

D.

Embedded

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Questions 216

A user is setting up backups on a workstation. The user wants to ensure that the restore process is as simple as possible. Which of the following backup types should the user select?

Options:

A.

Full

B.

Incremental

C.

Differential

D.

Synthetic

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Questions 217

A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?

Options:

A.

Security groups

B.

Folder redirection

C.

Organizational unit structure

D.

Access control list

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Questions 218

A user opened an infected email. A security administrator responded to the malicious event, successfully mitigated the situation, and returned the machine to service Which of the following needs to be completed before this event is considered closed?

Options:

A.

Acceptable use policy

B.

Incident report

C.

End user license agreement

D.

Standard operating procedures

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Questions 219

An organization wants to deploy a customizable operating system. Which of the following should the organization choose?

Options:

A.

Windows 10

B.

macOS

C.

Linux

D.

Chrome OS

E.

iOS

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Questions 220

A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following should the technician recommend be done first to remediate these issues? (Select two).

Options:

A.

Uninstall the game application.

B.

Perform a factory reset of the device.

C.

Connect the device to an external charger.

D.

Install the latest security patches.

E.

Clear the application's cache.

F.

Enable the device's built-in anti-malware protection.

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Questions 221

While browsing the internet, a customer sees a window stating antivirus protection is no longer functioning Which of the following steps should a technician take next? (Select two).

Options:

A.

Isolate the computer from the network

B.

Enable the firewall service.

C.

Update the endpoint protection software

D.

Use System Restore to undo changes.

E.

Delete the browser cookies

F.

Run sfc /scannow.

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Questions 222

Which of the following operating systems was the app file type designed to run under as an application file bundle?

Options:

A.

macOS

B.

Chrome

C.

Windows

D.

Linux

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Questions 223

A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the installation process?

Options:

A.

Internet connection

B.

Product key

C.

Sufficient storage space

D.

UEFI firmware

E.

Legacy BIOS

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Questions 224

A technician is following the ticketing system’s best practices when handling user support requests. Which of the following should the technician do first when responding to a user support request that contains insufficient information?

Options:

A.

Ask the user for clarification.

B.

Keep the user updated on the progress.

C.

Document the root cause.

D.

Follow the system’s escalation process.

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Questions 225

Which of the following best describes a rollback plan?

Options:

A.

A developer configures a process to return to the starting state upon completion.

B.

A user asks to remove an unneeded fileshare.

C.

An administrator applies new settings to a computer after the previous settings failed.

D.

A technician reverts the system to a previous state following a failed upgrade.

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Questions 226

A technician receives a high-priority ticket about sensitive information collected from an end user’s workstation. Which of the following steps should a technician take to preserve the chain of custody for a forensic investigation?

Options:

A.

Reimage the workstation.

B.

Inform the user of the investigation.

C.

Recover and secure the workstation.

D.

Back up the workstation

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Questions 227

A user accidentally installed the incorrect word processing application on an iMac. Which of the following would allow the user to uninstall the incorrect application?

Options:

A.

Move the application to the desktop and press delete

B.

Identify the application in Finder and drag it to the trash can.

C.

Use Spotlight to search for the application, and then run the application.

D.

Use Time Machine to go back to the date before the installation.

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Questions 228

A technician needs to strengthen security controls against brute-force attacks. Which of the following options best meets this requirement?

Options:

A.

Multifactor authentication

B.

Encryption

C.

Increased password complexity

D.

Secure password vault

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Questions 229

A customer wants to make sure the data is protected and secure on a Windows laptop's hard drive. Which of the following is the best solution?

Options:

A.

Windows Backup

B.

BitLocker

C.

Shadow Copy

D.

Trusted PlatformModule

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Questions 230

An administrator needs to back up the following components of a single workstation:

•The installation of the operating system

•Applications

•User profiles

•System settings

Which of the following backup methods can the administrator use to ensure the workstation is properly backed up?

Options:

A.

Differential

B.

Image

C.

Synthetic

D.

Archive

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Questions 231

Multiple users routinely record log-in information in readily accessible areas. Which of the following is the best way to mitigate this issue?

Options:

A.

Trusted sources

B.

Valid certificates

C.

User training

D.

Password manager

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Questions 232

A technician needs to recommend a way to keep company devices for field and home-based staff up to date. The users live in various places across the country and the company has several national offices that staff can go to for technical support Which of the following methods is most appropriate for the users?

Options:

A.

Make office attendance mandatory for one day per week so that updates can be installed.

B.

Ask users to ensure that they run updates on devices and reboot computers on a regular basis.

C.

Push updates out via VPN on a weekly basis in a staggered manner so that the network is not affected.

D.

Configure cloud-based endpoint management software to automatically manage computer updates.

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Questions 233

A technician wants to harden Windows workstations after a recent security audit indicated the company is vulnerable to brute-force attacks. Which of the following features should the technician implement to mitigate such attacks?

Options:

A.

System screen lock

B.

Failed log-in lockout

C.

Restricted user permissions

D.

Data-at-rest encryption

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Questions 234

Which of the following Linux commands would help to identify which directory the user is currently operating in?

Options:

A.

pwd

B.

dig

C.

find

D.

cat

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Questions 235

A technician needs to configure a computer for a user to work from home so the user can still securely access the user’s shared files and corporate email. Which of the following tools would best accomplish this task*?

Options:

A.

MSRA

B.

FTP

C.

RMM

D.

VPN

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Questions 236

A technician has been unable to remediate a persistent malware infection on a user's workstation. After the technician reinstalled the OS. the malware infection returned later that day. Which of the following is the most likely source?

Options:

A.

Trojan

B.

Boot sector virus

C.

Spyware

D.

Rootkit

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Questions 237

A malicious user was able to export an entire website's user database by entering specific commands into a field on the company's website. Which of the following did the malicious user most likely exploit to extract the data?

Options:

A.

Cross-site scripting

B.

SQL injection

C.

Brute-force attack

D.

DDoS attack

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Questions 238

A technician is configuring a SOHO router and wants to only allow specific computers on the network. Which of the following should the technician do?

Options:

A.

Configure MAC filtering.

B.

Disable DHCP.

C.

Configure port forwarding.

D.

Disable guest access.

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Questions 239

Which of the following features can be used to ensure a user can access multiple versions of files?

Options:

A.

Multiple desktops

B.

Remote Disc

C.

Time Machine

D.

FileVault

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Questions 240

A technician wants to securely dispose of storage drives. Which of the following is the best way to eliminate data on SSDs?

Options:

A.

Degaussing

B.

Shredding

C.

Erasing

D.

Drilling

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Questions 241

A technician needs to upgrade a legacy system running on a 32-bit OS with new applications that can work both on a 32-bit and a 64-bit system. The legacy system is critically important to the organization. The IT manager cautions that the new applications must not have a detrimental effect on company finances. Which of the following impacts is the IT manager most concerned with?

Options:

A.

Device

B.

Business

C.

Network

D.

Operation

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Questions 242

A technician is setting up a network printer for a customer who has a SOHO router. The technician wants to make sure the printer stays connected in the future and is available on all the computers in the house. Which of the following should the technician configure on the printer?

Options:

A.

DNS settings

B.

Static IP

C.

WWAN

D.

Meteredconnection

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Questions 243

A technician is installing a new copy of Windows on all computers in the enterprise Given the following requirements:

• The install phase must be scripted to run over the network • Each computer requires a new SSD as the system drive, • The existing HDD should remain as a backup drive.

Which of the following command-line tools should the technician use to install the drive and transfer the installation files from the network share? (Select three).

Options:

A.

net use

B.

robocopy

C.

winver

D.

diskpart

E.

sfc

F.

r.etstat

G.

ping

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Questions 244

A technician is troubleshooting a PC that is unable to perform DNS lookups. Utilizing the following firewall output:

Protocol/PortActionDirection

1 AllowOut

445 BlockOut

53 BlockOut

123 BlockOut

80 BlockOut

Which of the following ports should be opened to allow for DNS recursion?

Options:

A.

1

B.

53

C.

80

D.

123

E.

445

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Questions 245

Users report having difficulty using the Windows Hello facial recognition feature. Which of the following is a secondary feature of Windows Hello that can be used to log in?

Options:

A.

Personal identification number

B.

Username/password

C.

One-time-use token

D.

Cryptographic device

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Questions 246

A user reports receiving constant, unwanted pop-ups and being unable to close the browser window. These issues have impacted the user's productivity and may have caused the user's files to be altered. Which of the following should a technician do to address these issues with minimal impact to the user?

Options:

A.

Use System Restore to recover the OS files.

B.

Wipe the computer and install a new copy of the OS.

C.

Identify whether the disk partition table has been reduced in size.

D.

Perform a full-system, antivirus scan and check browser notifications.

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Questions 247

A technician wants to improve password security after several users admitted to using very simple passwords. Which of the following is the best way to resolve this issue?

Options:

A.

Requiring four character types

B.

Decreasing the password expiration times

C.

Enabling an automatic lock timer

D.

Adding two characters to the minimum password length

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Questions 248

A customer who uses a Linux OS called the help desk to request assistance in locating a missing file. The customer does not know the exact name of the file but can provide a partial file name. Which of the following tools should the technician use? (Select two).

Options:

A.

cat

B.

df

C.

grep

D.

ps

E.

dig

F.

find

G.

top

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Questions 249

A network administrator is setting up the security for a SOHO wireless network. Which of the following options should the administrator enable to secure the network?

Options:

A.

NAT

B.

WPA3

C.

802.1X

D.

Static IP

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Exam Code: 220-1102
Exam Name: CompTIA A+ Certification Core 2 Exam
Last Update: Sep 3, 2025
Questions: 832

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