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312-75 Certified EC-Council Instructor (CEI) Questions and Answers

Questions 4

You are delivering a lecture to a new group of learners. At different points in the lecture students have problems understanding the new concepts. Select two techniques below that you can use to help them overcome their confusion:

Options:

A.

Give additional examples about the concept.

B.

Make minor re-sequencing of activities to meet learner's needs-

C.

Restate the information you just gave about the concept.

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Questions 5

Mrs. Roper is instructing an adult computer class. She overhears Johnny tell a joke that is offensive to an ethnic group. This is NOT the first instance of Johnny displaying this behavior. She is concerned about the effect this will have on the learning environment.

Options:

A.

Speak to Johnny in private about the consequences of continuing his behavior.

B.

Ask other members of the class if they found the Joke to be offensive to determine if further action is necessary.

C.

-DELETED-

D.

Talk to facility management and get the student removed from the class.

E.

Criticize Johnny's behavior in front of the entire class, encouraging class members to contribute their feelings.

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Questions 6

Mrs. Swella is instructing her students to be help desk technicians. She wants them to understand the frustration they may experience once on the job.

Which one of the Mowing presentation techniques is correct to use m the above situation?

Options:

A.

Role play in which the student plays the help desk technician

B.

Role play in which the instructor plays the help desk technician

C.

A lecture presented on the basic principles of customer relations

D.

Reading assignments on the subject of customer relations

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Questions 7

As an instructor it is very important that you demonstrate excellent personal sell-esteem. Select two ways of demonstrating this in class: (Select two)

Options:

A.

Purchase the students pizza on the first day of class.

B.

Allow for positive differences of opinion within the classroom.

C.

Ask overhead questions.

D.

Invite and be open to having students share experiences that may be different from the instructors.

E.

Ask directed questions.

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Questions 8

Louie, an Instructor for the ENSA program identified that one of the survey statistics mentioned in the instructor slides is not up to date as the survey body had released the updated version of the survey two days prior to the commencement of the ENSA class, what should Lou* do to ensure that students are updated with the latest information?

Options:

A.

Skip the survey slide and ask the students to ignore it.

B.

Ignore the latest information and do not discuss it with the students unless someone m the classroom points out the new survey.

C.

Blame the course material for not having the latest information and criticize the entire courseware.

D.

Discuss the old survey results with the students and provide them with the latest statistics to analyze the change m survey data.

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Questions 9

During the early part of the second day of a five-day course you are teaching, you suddenly hear the loud noises of a city construction crew tearing up pavement outside your classroom.

You notice that students are becoming distracted by the noise.

What should you do m the above situation?

Options:

A.

Continue the class, using a louder voice while instructing.

B.

At the next break, attempt to locate another suitable classroom.

C.

Give students an assignment that does not require any instructor-student interaction.

D.

Cancel class for the rest of the day and give the students a reading assignment.

E.

Tell the class to ignore the noise and pay attention.

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Exam Code: 312-75
Exam Name: Certified EC-Council Instructor (CEI)
Last Update: Apr 30, 2024
Questions: 64

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