An administrator is troubleshooting an issue where workloads connected to a Tier-1 Gateway named T1-App can no longer reach external North/South destinations.
• The Tier-1 is connected to an Active/Standby Tier-0 Gateway named T0-Prod.
Symptoms observed:
• VMs on segments attached to T1-App can ping each other.
• VMs on T1-App cannot reach any external IP outside T0-Prod.
• From a VM on the segment, ping to the T1-App Distributed Router (DR) IP succeeds.
• Ping from the VM to the T1-App Service Router (SR) fails.
• The Edge cluster hosting the T1-App SR shows both Edge nodes Up and Healthy.
• No failover has occurred — the same Edge node is still shown as Active for T1-App.
What is the most likely cause of this issue?