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500-443 Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR) Questions and Answers

Questions 4

What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)

Options:

A.

JNDI name (include the jdbc/ portion]

B.

CUCM Query

C.

SQL Query

D.

JNDI Context

E.

SQL Type (Insert, Update. Single. Multiple]

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Questions 5

What are two XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup? (Choose two.)

Options:

A.

drfSchedule.xml

B.

drfDevice.xml

C.

drfDeviceProfile.xml

D.

drfPlatform.xml

E.

drfSystem.xml

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Questions 6

What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)

Options:

A.

Value List Collection Designer

B.

Agent Supervisor

C.

Report Designer

D.

Report Definition Designer

E.

Dashboard Designer

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Questions 7

What are two conditions in which PCS legs get invoked? (Choose two.)

Options:

A.

If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.

B.

The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

C.

If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.

D.

The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent’s leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

E.

The correct call route is configured through the Call Manager server.

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Questions 8

What are two mandatory configurations for Mobile Agent to function? (Choose two.)

Options:

A.

MTP resource is not a mandatory requirement for SIP trunk, TDM, and CVP Solutions.

B.

LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG

C.

The device name of LCP and RCP Ports must not have matching numbers.

D.

Only the LCP port needs to be associated with JTAPI.

E.

Both LCP and RCP ports need to be associated with JTAPI.

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Questions 9

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)

Options:

A.

The WB will check if a media server is set up or not.

B.

The WB will drop the call.

C.

The WB will ask the ICM script for instruction.

D.

The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

E.

It invokes a comprehensive application in the Virtual Voice Browser.

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Questions 10

What is the role of a private network in UCCE/PCCE?

Options:

A.

provides configuration updates from Logger to AW

B.

keeps each side of the duplex pair in sync

C.

replicates data from PG to Router

D.

communicates with the public network

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Questions 11

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?

Options:

A.

It delivers this String via SIP invite to the Virtual Voice Browser.

B.

It defers this string via HTTPS to the Virtual Voice Browser.

C.

It delivers this string via HTTP to the Virtual Voice Browser.

D.

It does not deliver this information to wb.

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Questions 12

Which device access is needed to manage agent phones for UCCE/PCCE?

Options:

A.

CUCM Admin

B.

CCE Web Admin tool

C.

Config Manager tool

D.

Finesse Admin

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Questions 13

Which protocol is used by UCCE/PCCE to communicate with CUCM?

Options:

A.

IH323

B.

TAP1

C.

JTAPI

D.

SIP

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Questions 14

Which two components exchange data between Expanded Call Context Variables? (Choose two.)

Options:

A.

CCE and Finesse

B.

CVP and Finesse

C.

Finesse and VXML Server

D.

CUCM and PCCE

E.

CCE and CVP

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Questions 15

Which two files are used to deploy Finesse custom gadgets? (Choose two.)

Options:

A.

Python

B.

CSS

C.

SON

D.

[JavaScript

E.

C++

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Questions 16

How is Mobile Agent implemented?

Options:

A.

Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

B.

Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected

C.

iBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.

D.

Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

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Questions 17

What are two ways to access the Bulk Import Tool? (Choose two.)

Options:

A.

SPOG

B.

CUCM

C.

Bulk Import Webpage

D.

CCE Web Administration

E.

ICMDBA

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Questions 18

What are two descriptions for JNDI? (Choose two.)

Options:

A.

a method for querying and updating data in a database

B.

designed to be independent of any specific directory service implementation so a variety of directories can be accessed

C.

a script that provides call routing!

D.

an API that defines how a client may access a database

E.

an API that provides naming and directory functionality to applications

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Exam Code: 500-443
Exam Name: Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)
Last Update: Apr 17, 2024
Questions: 60

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