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Cisco 500-443 Exam Dumps - Actual Questions Answers

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  • Questions: 60 questions with Expert Explanation
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500-443 Questions and Answers

Question # 1

What are two ways to access the Bulk Import Tool? (Choose two.)






Bulk Import Webpage


CCE Web Administration



Question # 2

What are two descriptions for JNDI? (Choose two.)


a method for querying and updating data in a database


designed to be independent of any specific directory service implementation so a variety of directories can be accessed


a script that provides call routing!


an API that defines how a client may access a database


an API that provides naming and directory functionality to applications

Question # 3

How is Mobile Agent implemented?


Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.


Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected


iBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.


Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

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Cisco 500-443 Exam Dumps FAQs

1. What is the Cisco 500-443 (CCEAAR) Exam?

The Cisco 500-443 CCEAAR Exam, also known as the "Advanced Administration and Reporting of Contact Center Enterprise," assesses a candidate’s knowledge of PCCE architecture, components, call flows, scripting, advanced configuration, tools, and reporting.

2. What are the key objectives of the Cisco 500-443 (CCEAAR) Exam?

The Cisco 500-443 exam focuses on the following areas:

  • Overview: Understanding PCCE architecture, protocols, call flow, and access.
  • Advanced Scripting and Data Exchange: Exploring CCE Data Exchange, Call Studio scripting, and building CCE scripts.
  • CUCM Initiated Call Flows: Utilizing transfer types and CVP Call Flow models.
  • Advanced Configuration: Deploying Finesse gadgets, implementing mobile agents, and using PCS (Packaged CCE Solution).
  • Tools: Implementing the Bulk import tool.
  • Reporting: Understanding and utilizing CUIC (Cisco Unified Intelligence Center) for customized reports.

3. What are the prerequisites for taking the Cisco 500-443 (CCEAAR) Exam?

There are no specific prerequisites for Cisco 500-443 (CCEAAR) exam. However, having a foundational understanding of contact center technologies and Cisco Unified Contact Center Enterprise (UCCE) concepts will be beneficial. Familiarity with PCCE architecture and components is also advantageous.

4. What format does the Cisco 500-443 Exam follow?

The Cisco 500-443 exam consists of 66 multiple-choice questions delivered online or at a Cisco testing center.

5. What is the duration on the Cisco 500-443 Exam?

You'll have 90 minutes to complete the Cisco 500-443 exam.

6. Can I retake the Cisco 500-443 (CCEAAR) Exam if I fail?

Yes, candidates who fail the Cisco 500-443 (CCEAAR) Exam have the option to retake it. However, there may be certain restrictions and waiting periods imposed by Cisco, so it's essential to review the retake policy before attempting the exam again.

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