Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?
A useris assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?
You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?
Which type of dialing is it when the outbound call is made automatically after presentation to the agent?
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?
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TESTED 06 May 2024
