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  5. Avaya Oceana™ Solution Support Exam Questions and Answers
Note! The 7497X Exam is no longer available.

7497X Avaya Oceana™ Solution Support Exam Questions and Answers

Questions 4

Which statement describes the function of the Unified Collaboration Model (UCM)?

Options:

A.

It is an agent selection component based on attribute matching across all channels.

B.

It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.

C.

It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.

D.

Itisa normalized model for all resources and Interactions that provides states for resources and interactions.

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Questions 5

A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana®, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.

Which two log locations contain the logs for the UCM component? (Choose two.)

Options:

A.

Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/

B.

UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService

C.

CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log

D.

PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/

E.

Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/

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Questions 6

For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?

Options:

A.

Transfer VDN

B.

Ingress VDN

C.

Self Service VDN ,

D.

Routing VDN

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Questions 7

A customer has performed the backup operation for Avaya Oceana® solution.

Where can you see the backup of UCA Store service that has been completed 100%?

Options:

A.

In the System Manager on the Server Administration under Backup and Restore Job Status

B.

In the System Manager on the Cluster Administration under Backup and Restore Job Status

C.

In the System Manager on the Avaya Breeze™

D.

In the System Manager on the Server Management

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Questions 8

A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana®, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.

To find out what is causing this problem, which logs need to be checked?

Options:

A.

CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log

PU logs- /var/log/Avaya/dcm/CallServerConnectorService

B.

CSC Service log- /v

PU logs- /var/log/Avaya/dcm/pu/CallConnectorService

C.

CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.Iog

PU logs- /vaf/log/Avaya/dcm/pu/pu.log

D.

CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log

PU logs- /var/log/Avaya/dcm/CallServerConnectorService

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Questions 9

A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the AvayaOceanaAgent Workspaces and receive the following log messages:

7497X Question 9

What is the current status of the Agent Workspaces?

Options:

A.

NOT_READY

B.

READY

C.

BUSY

D.

CONNECTED

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Questions 10

Which statement about Avaya Oceana® CSC and ACS integration is true?

Options:

A.

CSC communicates with Communication Manager through the DLG Interface in the AES.

B.

CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana® through AES.

C.

CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana® through AES.

D.

CSC uses AES to control and monitor Session Manager voice calls and resources.

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Exam Code: 7497X
Exam Name: Avaya Oceana™ Solution Support Exam
Last Update: Nov 28, 2023
Questions: 67
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