APICS CTSC Exam Dumps - Actual Questions Answers

According to the CTSC Enterprise and Supply Chain Management (ESCM) manual, external benchmarking against similar supply chains is recommended in the development of a balanced scorecard because it helps the company to understand how it is strategically aligning its supply chain performance and how its performance compares to thebest-in-class or industry standards1.External benchmarking can also help the company to identify the gaps and opportunities for improvement in its supply chain processes, practices, and capabilities1.A balanced scorecard is a performance measurement tool that assesses an organization and its supply chain from four different perspectives: customer, internal process, learning and growth, and financial1.By using external benchmarking, the company can set realistic and relevant targets and goals for each perspective, and monitor and evaluate its progress and performance1.

1: https://www.ascm.org/ctsc-ecm/

voice of the customer (VOC) is the process of gathering and implementing information about your customers’ expectations, needs and hopes2.Businesses use VOC programs to efficiently collect detailed market research about their customers and to improve their products or services based on the customer feedback2. This is an example of the successful use of VOC, as the company distributed surveys to understand what customers wanted, added online status information capability to their website to meet the customer demand, and sent a customer satisfaction survey to measure the impact of the improvement. This addition helped increase their customer base and repeat business, which shows the value of listening to the voice of the customer.

1:Voice of the Customer: Definition, Benefits and How-To Guide | Indeed.com2:What is the Voice of the Customer (VoC)? - Qualtrics

According to the CTSC exam content manual1, the most important driver to determine a metrics tracking cycle is the change frequency, which is the rate at which the metric value changes over time. The change frequency affects how often the metric should be measured and reported, as well as the level of detail and aggregation required. A metric with a high change frequency should be tracked more frequently and with more granularity than a metric with a low change frequency.