ChromeOS-Administrator Professional ChromeOS Administrator Exam Questions and Answers

To activate biometric unlocking on ChromeOS devices that support it, you need toenable fingerprint unlock. This feature allows users to sign in or unlock their devices using a registered fingerprint, enhancing security and convenience.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Security Features Guide, which specifies that fingerprint unlock must be enabled for compatible devices.

"To enable biometric authentication on supported ChromeOS devices, go to Security Settings and enable fingerprint unlock."

Fingerprint unlock is a secure and fast method of authentication, available on newer ChromeOS devices equipped with fingerprint scanners.

Objectives:

Enhance device security with biometric authentication.

Manage fingerprint settings through ChromeOS.

The most effective way to assist a user who has difficulty seeing the cursor is to remotely access their device and examine the issue firsthand. ChromeOS allows administrators to remotely access managed devices using tools such as Chrome Remote Desktop. This way, the admin can see exactly what the user sees and directly troubleshoot or make necessary adjustments.

Verified Answer from Official Source:

The correct answer has been verified based on theGoogle ChromeOS Administrator Guide, which highlights that remote desktop access is the most effective way to understand and troubleshoot user-specific display and cursor issues.

"To help users who encounter visual or interface issues, admins can utilize Chrome Remote Desktop to gain direct access to the device and make necessary adjustments remotely."

Reviewing using remote desktop allows the admin to see the problem in real time and assess whether it is a settings issue or requires further technical adjustments. This approach is more efficient than guessing or changing policies without direct insight.

Objectives:

Troubleshoot device accessibility issues.

Use Chrome Remote Desktop for device management.

Update rollout plans in the Google Admin console allow administrators to gradually roll out ChromeOS updates to a subset of devices first. This allows for testing in a controlled environment before deploying to the entire fleet, reducing the risk of unexpected issues impacting all devices.

Steps to add an update rollout plan:

Access Google Admin Console: Sign in with your administrator credentials.

Navigate to Device Management: Go to Devices > Chrome > Settings > Updates.

Create Rollout Plan: Click on "Add an update rollout plan."

Select Devices: Choose the specific devices or organizational units (OUs) to include in the initial rollout.

Set Timeline: Define the start and end dates for the rollout.

Save and Apply: Save the plan and apply it to the selected devices.

To add a security key to a user account, navigate toSecurity > 2-step Verificationin the Google Admin console. Security keys are part of the two-factor authentication (2FA) setup, enhancing account protection by requiring physical key-based verification.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Security Guide, which outlines how to add a security key via the 2-step verification settings.

"To add a security key, go to Security settings, select 2-step Verification, and follow the prompts to register a physical security key."

Security keys provide strong, phishing-resistant two-factor authentication, making them ideal for securing sensitive accounts.

Objectives:

Implement secure authentication methods for users.

Manage 2-step verification settings.

To distinguish betweenChrome Enterprise Upgrades (CEU)andChromebook Enterprise (CBE)devices, go to theDevice informationpage in the Admin console and check the"Device Type"attribute. This attribute clearly indicates whether the device has a CBE or CEU license.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Chrome Enterprise Licensing Guide, which specifies how to identify device types based on licensing information.

"To check the licensing type, go to the Admin console, navigate to Devices > Chrome > Devices, and check the 'Device Type' attribute on the device information page."

This method provides a clear distinction between devices with built-in licenses (CBE) and those upgraded with a separate license (CEU).

Objectives:

Identify license types for ChromeOS devices.

Efficiently manage device inventory and licensing.

To enable web filtering with TLS (or SSL) inspection on ChromeOS devices, configure ahostname allowlistand set up aTLS (or SSL) certificate. Verifying that TLS inspection is working ensures that HTTPS traffic can be inspected without causing certificate errors.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Security Configuration Guide, which advises configuring hostnames and certificates to enable secure web filtering.

"To perform SSL inspection on ChromeOS devices, configure a hostname allowlist and install the necessary SSL certificates. Verify that the inspection is functioning correctly."

Without proper configuration, SSL inspection can lead to certificate errors or blocked traffic. Setting up the allowlist and certificates correctly is crucial for maintaining secure and compliant web access.

Objectives:

Implement secure web filtering on ChromeOS.

Configure TLS inspection to prevent certificate issues.

The principle of least privilege dictates that users should only have the minimum access necessary to perform their job functions. This applies to super admins as well. Using a separate user account for daily activities reduces the risk of accidental misconfiguration or unauthorized changes due to the elevated privileges associated with the super admin role.

Security: By using a separate account, super admins limit the potential attack surface in case their regular account is compromised.

Accountability: It's easier to track actions and changes when different accounts are used for different purposes.

Recovery: If the super admin account is locked or disabled, having a separate account allows for easier recovery.

To remotely access a user's ChromeOS device through the Admin console, you mustfind the specific deviceand click on theremote desktopoption. This approach ensures that you are connecting to the correct managed device associated with the user.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Remote Access Guide, which details the procedure to initiate a remote session.

"To access a ChromeOS device remotely, navigate to Devices > Chrome > Devices in the Admin console, find the specific device, and click 'Remote Desktop'."

This method helps ensure accurate device management and support without needing personal user credentials or serial numbers.

Objectives:

Provide remote assistance efficiently.

Use the Admin console for remote device management.

To ensure that ChromeOS devices remain managed after a wipe, you need to enableforced re-enrollment. This setting automatically re-enrolls the device into the management domain after it has been wiped (Powerwashed). This feature is crucial for organizations that manage devices remotely, as it prevents unauthorized users from removing management settings.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Device Management Best Practices Guide, which recommends enabling forced re-enrollment to maintain device management continuity.

"To ensure devices remain managed after wiping, enable the 'Forced Re-enrollment' policy in the Admin console. This setting ensures automatic re-enrollment upon startup."

Forced re-enrollment prevents the loss of device management, which is essential for maintaining security and policy compliance, especially in remote or dispersed environments.

Objectives:

Enforce device management after Powerwash.

Maintain compliance in remote work environments.

This setting is specifically designed to prevent Chrome OS devices from sleeping or shutting down when they are not actively being used, but are on the sign-in screen. This is ideal for public environments like libraries where the devices are meant to be accessible at all times.

Other options are incorrect because:

B:This setting controls wake locks, which are used to keep a device awake under certain conditions. It doesn't directly control sleep behavior on the sign-in screen.

C:This setting controls how users can turn off the device, but doesn't prevent the device from sleeping on its own.

D:This setting controls the maximum length of a guest session, but doesn't affect the device's sleep behavior on the sign-in screen.

TheAuto-launch sessionsetting allows the admin to configure managed guest sessions to start automatically without displaying the initial load screen. This setting is beneficial in kiosk environments or shared device setups where users do not need to see introductory information.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Managed Guest Session Configuration Guide, which states that enabling auto-launch bypasses the initial screen.

"Enable Auto-launch session for managed guest sessions to automatically start without displaying the initial screen."

Auto-launch is particularly useful for devices used in public settings or for specific tasks, as it reduces startup time and enhances user experience.

Objectives:

Automate the start of managed guest sessions.

Improve usability in kiosk and shared environments.

To ensure that devices are restarted to apply updates efficiently, use the"Force relaunch after a period"setting withinUser and Browser Settingsunder Chrome Updates. This setting will automatically prompt users to restart their devices after the specified period.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Update Management Guide, which recommends configuring relaunch notifications to enforce updates.

"To ensure timely application of updates, set 'Relaunch Notifications' to 'Force relaunch after a period' within User and Browser Settings."

This automated method reduces manual effort and guarantees that updates are applied promptly across the fleet.

Objectives:

Enforce device updates efficiently.

Utilize automated relaunch policies for ChromeOS devices.

The most efficient way to find users who are using a specific app is to navigate toDevices > Chrome > Reportsand utilize the"Apps and Extension"report. This report lists all apps being used within the domain and allows you to filter the results to find the specific app and see associated devices.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Reporting Guide, which highlights using the Apps and Extensions report for tracking app usage.

"To identify users of a specific app, go to Devices > Chrome > Reports and select 'Apps and Extensions' to generate a list of devices using the specified application."

This method is the quickest and most organized way to gather usage data, especially when time-sensitive security issues arise.

Objectives:

Track app usage efficiently.

Identify devices using potentially compromised apps.

ChromeOS Flex does not support the"Do Not Allow Powerwash"policy, which is available in standard ChromeOS. This limitation means that users can perform a factory reset, potentially losing management and security settings.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Flex Management Guide, which explicitly mentions the lack of this policy feature.

"ChromeOS Flex does not support certain management features like disabling Powerwash, which can impact security settings."

Without the ability to block Powerwash, devices may be reset, resulting in the loss of enterprise settings and requiring re-enrollment.

Objectives:

Understand the limitations of ChromeOS Flex.

Maintain device security through management policies.

The error message "Unable to sign in to Google" in the context of 3rd party IdP login typically points towards an issue with the SAML (Security Assertion Markup Language) connection. SAML is the standard protocol used for authentication between ChromeOS devices and external identity providers.

Here's a breakdown of troubleshooting steps:

Verify SAML Compliance: The most critical step is to ensure that the 3rd party IdP is configured correctly to use SAML 2.0 and is adhering to the required SAML attributes and formatting.

Check IdP Configuration: Review the SAML configuration settings in both the Google Admin console (under Security > Set up single sign-on (SSO) with a third party IdP) and the 3rd party IdP's administration portal. Ensure that the entity IDs, SSO URLs, and certificate information match exactly.

Test SAML Connection: Use a SAML testing tool (e.g., SAML Tracer) to simulate the login process and inspect the SAML assertions. This can help pinpoint any errors or inconsistencies in the SAML response.

Google Admin Console Logs: Check the Google Admin console logs for any relevant error messages related to the SAML authentication process.

Contact IdP Support: If the issue persists, reach out to the support team of your 3rd party IdP for further assistance. They may have specific troubleshooting steps or logs to help diagnose the problem.

Blocking Google services traffic will prevent Chrome devices from accessing any Google-owned domains, includinggoogle.com. This will directly impact Google Search, as it relies on communication with Google servers to provide results.

Other Google services like Gmail, YouTube, Google Drive, etc., will also be inaccessible. However, the Chrome device itself will not crash, as it can still function with other websites and applications.

Verified Bootis a core security feature of ChromeOS that ensures the operating system has not been tampered with. During startup, Verified Boot checks the integrity of the OS, and if it detects any unauthorized changes, it will attempt to repair the system by switching to a verified, stable version.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Security Guide, which details the function of Verified Boot in maintaining OS integrity.

"Verified Boot ensures that the firmware and OS on ChromeOS devices are intact and have not been modified or compromised."

This feature is crucial for protecting against malware or unauthorized modifications, thereby maintaining a secure and stable operating environment.

Objectives:

Maintain OS integrity through verified boot processes.

Protect ChromeOS devices from tampering and malware.

To enableZero-Touch Enrollment (ZTE)for ChromeOS devices, an administrator must firstcreate a pre-provisioning token. This token allows devices to automatically enroll when they are first powered on and connected to the internet. The pre-provisioning token links the device to the correct organization and management policies.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Zero-Touch Enrollment Guide, which outlines the process of setting up pre-provisioning tokens for automated enrollment.

"To set up Zero-Touch Enrollment, generate a pre-provisioning token in the Admin console and configure it with the device provider."

Creating the token ensures that new devices are automatically configured and enrolled without manual intervention, saving time during mass deployments.

Objectives:

Automate ChromeOS device enrollment.

Simplify large-scale deployments.

Followinga hierarchical OU structureallows for clear and organized management of devices and users. This structure mirrors real-world organizational layouts (such as departments or geographical locations), which makes applying policies and managing devices more straightforward.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Best Practices Guide, which recommends using hierarchical OUs for clarity and ease of management.

"Using a hierarchical OU structure makes it easier to manage devices and users separately, especially when applying specific policies."

A well-organized OU structure improves scalability and simplifies policy management, reducing administrative complexity.

Objectives:

Implement structured and manageable OU setups.

Follow best practices for organizational hierarchy in Google Admin Console.

TheSitePerProcesspolicy enables site isolation for the entire organization. This means that each website opened in Chrome will run in its own dedicated process, improving security and stability by isolating potential vulnerabilities and preventing one compromised site from affecting others.

Option B (IsolateOrigins)andOption D (SiteOrigins)are not valid policy names.

Option C (IsolatePerProcess)is close but not the exact name of the policy.

To create a recovery image on a USB stick, you need to:

Access Chrome Web Store: Open the Chrome Web Store on a Chrome device (either a Chromebook or a computer with the Chrome browser installed).

Install Chromebook Recovery Utility: Search for and install the "Chromebook Recovery Utility" extension.

Launch the Utility: Open the installed extension.

Identify Device: Enter the model number of the ChromeOS device for which you want to create the recovery image.

Insert USB Stick: Insert a USB stick with sufficient storage capacity (at least 4GB).

Download and Create: Follow the on-screen instructions in the utility to download the correct recovery image and create the bootable USB stick.

This process will prepare a USB stick that can be used to recover or reinstall ChromeOS on a device that is not functioning properly.

This is the most efficient method as it applies the setting to all devices within the organizational unit (OU) through a single policy change in the Admin console.

The other options are less efficient:

Corporate policy:Relies on user compliance and is difficult to enforce.

Chrome Remote Desktop:Requires manual intervention for each device.

Custom app:Adds complexity and potential security risks.

Device off hours: This setting allows you to specify times when the device cannot be used, effectively restricting access to certain hours.

Family Link accounts: Family Link is a parental control app that allows you to manage a child's account and device usage. By requiring Family Link accounts, you can enforce sign-in restrictions for younger users.

Other options are incorrect because:

A: Single sign-on (SSO) redirection simplifies sign-in for authorized users, but doesn't inherently restrict access.

C: User Data (Ephemeral) controls whether user data is saved locally, but doesn't restrict sign-in.

ThePassword Managerfeature in the Google Admin console allows administrators to manage whether users can save and auto-fill passwords on ChromeOS devices. Disabling Password Manager prevents Chrome from remembering passwords, thus enhancing security by requiring users to enter credentials manually.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Password Policy Guide, which outlines how to manage password saving and auto-fill settings.

"Admins can disable the Chrome Password Manager through the Admin console to ensure that user passwords are not saved locally on the device."

This setting is crucial in high-security environments where saving passwords locally might pose a risk. Disabling Password Manager helps maintain stricter security protocols.

Objectives:

Enforce secure password management on ChromeOS devices.

Disable auto-fill and password saving.

Device State: Before you can enroll a ChromeOS device into an enterprise environment, it's crucial that it's not associated with any personal Google accounts. Existing consumer accounts can interfere with the enrollment process and the application of enterprise policies.

Data Backup (Optional): If the existing consumer accounts on the device contain important data, advise the users to back up their information before proceeding.

Account Removal: Sign in to the device with each consumer account and remove the account from the device. This ensures a clean slate for the enterprise enrollment process.

Powerwash (Optional): While not strictly necessary after removing accounts, performing a powerwash (factory reset) is a recommended step. It further erases any remaining data or configurations linked to the consumer accounts, ensuring a completely fresh start for the device.

Enrollment: Once the consumer accounts are removed (and optionally, after powerwashing), follow the standard enterprise enrollment steps for your organization. This typically involves entering enterprise credentials at the login screen, or using a unique enrollment token, depending on your company's setup.

Go to the Google Admin console.

Navigate to "Device Management" > "Chrome Management" > "User & browser settings".

Find the section for "Managed Guest Session".

Locate the setting for "Terms of Service".

Upload your "Terms of Service" document in plain text format.

This will present your Terms of Service to users when they log in as a guest on any managed ChromeOS device.

Why other options are incorrect:

A. Chrome Verified Access:This is for controlling access to corporate resources, not displaying terms of service.

C. Wallpaper:Using the wallpaper to display terms of service is not practical or user-friendly.

D. Custom avatar:The avatar is for user personalization and not related to terms of service.

The most effective way to ensure that all web traffic is filtered is toenforce the use of a web proxyvia user policy. By configuring the ChromeOS devices to use aproxy server, all internet traffic will be routed through the proxy, where filtering rules are applied.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Network Management Guide, which recommends using a web proxy to manage and filter web traffic efficiently.

"To enforce web filtering policies, configure a web proxy through user policies. This ensures that all internet traffic passes through the filtering system."

Web proxies allow IT administrators to manage and restrict access to websites centrally, providing consistent and scalable content filtering across the organization.

Objectives:

Implement web filtering using a proxy.

Enforce secure internet access policies.

To enforcealways-on VPNon ChromeOS, you need to useJSON configurationwithin the deployed VPN application settings. This method allows you to configure the VPN client to stay connected at all times, which is crucial for maintaining secure connections, especially in enterprise environments.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS VPN Configuration Guide, which specifies that JSON files are used to configure advanced VPN settings, including the always-on feature.

"To enforce an always-on VPN, configure the JSON settings file within the VPN client deployment. This setting ensures that the VPN remains active whenever the device is online."

Using JSON configuration provides granular control over VPN settings and ensures the VPN remains active, reducing security risks associated with open network connections.

Objectives:

Implement secure VPN configurations on ChromeOS.

Enforce always-on VPN to protect data transmission.

Access Google Admin Console: Sign in to your Google Admin console.

Navigate to Device Management: Go to Devices > Chrome > Settings > Users & browsers.

Locate Play Store Settings: Find the section related to the Play Store.

Enable Allowlist Policy: Activate the policy "Block all apps, admin manages allowlist."

Add the Security App: Go to the "Apps & extensions" section and add the specific Android app that you want to allow for the security team's organizational unit (OU).

This configuration ensures that all other Android apps are blocked from installation on ChromeOS devices, except the specified security app. This provides granular control over app deployment and enhances security by preventing unauthorized app usage.

To deploy ChromeOS devices as kiosks, the best approach is to implementKiosk Modepolicies. Kiosk Mode allows a ChromeOS device to run a single app (like a custom-developed Chrome application) in full-screen mode without user interference. This setup is ideal for retail environments where users should interact only with the kiosk application.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Kiosk Mode Configuration Guide, which states that Kiosk Mode is specifically designed for running dedicated apps in a controlled environment.

"Kiosk Mode enables ChromeOS devices to automatically start in a full-screen application, suitable for customer interactions and single-use applications."

Kiosk Mode ensures that the device remains dedicated to the application, preventing users from accessing other system features or settings, thus maintaining security and user focus.

Objectives:

Deploy ChromeOS devices as kiosks.

Run custom applications in a managed, locked-down environment.

The best way to handle this situation is to createChange Management documentationthat clearly outlines how users can check the compatibility of their peripherals with ChromeOS. This documentation should also include instructions on how to obtain new peripherals if needed. This proactive approach reduces confusion and ensures that users know how to verify their existing equipment.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Deployment Guide, which emphasizes proactive user communication through change management documentation during device rollouts.

"To ensure smooth transitions, provide users with detailed change management documentation, including steps to verify peripheral compatibility and obtain replacements if necessary."

Creating clear documentation helps reduce support requests and empowers users to verify their own equipment, streamlining the deployment process.

Objectives:

Facilitate smooth ChromeOS device rollout.

Enhance user self-service with comprehensive guidance.

To initiate a remote desktop session to a ChromeOS device using the Admin console, the administrator needs the user's consent. The remote desktop feature works by sending a connection request to the user's device, which they must explicitly accept before the session can start. This ensures user privacy and prevents unauthorized access.