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CIS-EM Certified Implementation Specialist - Event Management Exam Questions and Answers

Questions 4

You have an event that needs to be bound to a non-host CI.

Which attribute needs to be removed from the Transform and Compose tab?

Options:

A.

Source Instance

B.

Metric Name

C.

Node

D.

Resource

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Questions 5

The MID Server requires an outbound connection on which port?

Options:

A.

445

B.

161

C.

443

D.

143

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Questions 6

What Event Management module allows for configuration of automatic task creation?

Options:

A.

Alert management rules

B.

Task rules

C.

Event rules

D.

Alert correlation rules

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Questions 7

What event value will auto close an alert?

Options:

A.

Severity of -1/OK

B.

Type of Clear

C.

Resolution State of Closing

D.

Resolution State of Clear

E.

Severity of 0/Clear

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Questions 8

The additional information field is a JSON string that gives more information about an event. An example of a supported JSON string is:

Options:

A.

{"CPU":100}

B.

{"CPU":100,’Status":3}

C.

{"CPU":"100","Status":3}

D.

{"CPU":"100"}

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Questions 9

By default, when are idle alerts are closed?

Options:

A.

After 7 days

B.

After 14 days

C.

After 30 days

D.

Never

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Questions 10

The individual commands that the Agent Client Collector executes on the host are known as what? (Choose three.)

Options:

A.

Events

B.

Checks

C.

Parameters

D.

Policies

E.

Metrics

F.

Scripts

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Questions 11

What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?

Options:

A.

The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.

B.

The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.

C.

All CIs stored in the CMDB must have an assigned IP address within your infrastructure.

D.

A CI is any component within your infrastructure that needs to be managed in order to deliver Services.

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Questions 12

What would be an appropriate use case for having to write JavaScript in Event Management?

Options:

A.

To change the value of the message key

B.

To create a custom action within a subflow

C.

To parse a node name out of your raw event data in an event rule

D.

To automatically create an incident

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Questions 13

By default, the Alert Console displays what type of alerts?

Options:

A.

All Primary, Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

B.

All Primary and Secondary Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

C.

All Primary alerts with a Severity of Critical, Major, Minor, Warning that are not in Maintenance mode

D.

All Primary, Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

E.

All Primary and Secondary Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

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Questions 14

What would you use to define the monitoring sources allowed to communicate with the ServiceNow instance for Operational Intelligence?

Options:

A.

Metric Registration

B.

Metric Config Rules

C.

Metric Type Actions

D.

Metric to CI

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Questions 15

In your environment, no alert CMDB, automated, or text based grouping is occurring. What is most likely the problem?

Options:

A.

No correlation rules have been defined

B.

No event management rules have been defined

C.

Application services are not operational

D.

No CMDB is configured

E.

The alert correlation property that enables grouping is set to false

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Questions 16

Based on the information shown, which of the following three alerts should be processed first?

Options:

A.

The Alert Priority score 3106020.001 was calculated according to the following factors, ordered by their respective priority (2018-06-01 19:34:01 GMT) Category (Score, Weight)

1. Business services – (3.0, 1000000)

2. Severity – (1.0, 100000)

3. CI type – (60.0, 100)

4. Role – (2.0, 10)

5. Secondary – (0)

6. State – (1.0, 0.001)

B.

The Alert Priority score 4406020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 20:04:47 GMT) Category (Score, Weight)

1. Business services – (4.0, 1000000.0)

2. Severity – (4.0, 100000.0)

3. CI type – (60.0, 100.0)

4. Role – (2.0, 10.0)

5. Secondary – (0)

6. State – (1.0, 0.001)

C.

The Alert Priority score 3306020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 19:56:54 GMT) Category (Score, Weight)

1. Business services – (3.0, 1000000.0)

2. Severity – (3.0, 100000.0)

3. CI type – (60.0, 100.0)

4. Role – (2.0, 10.0)

5. Secondary – (0)

6. State – (1.0, 0.001)

D.

They should be processed in the order in which they were received.

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Questions 17

What type of system can a MID Server can be installed on?

Options:

A.

OpenVMS System

B.

Microsoft Windows Server

C.

Linux System

D.

Microsoft Windows Desktop

E.

Any system inside the customer firewall

F.

Mac OS X System

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Questions 18

A four node cluster makes up the components (CIs) of a Business Service. The impact influence for the cluster is set to 60%.

How many members of the cluster must be in a Critical state in order for the Business Service to display as Critical in the Impact Tree?

Options:

A.

1

B.

2

C.

3

D.

4

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Questions 19

What role is required to create a Technical Service?

Options:

A.

evt_mgmt_integration

B.

evt_mgmt_user

C.

evt_mgmt_operator

D.

evt_mgmt_admin

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Questions 20

By default, Event Management tries to bind an alert to CI (configuration item), by matching the node name in the event to which three items in the CMDB (configuration management database)?

Options:

A.

CI name, Fully qualified domain name, IP or MAC address

B.

CI name, Webserver name, IP or MAC address

C.

CI name, Fully qualified domain name, SSH public host keys

D.

System class name, Fully qualified domain name, IP or MAC address

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Questions 21

When creating event rules, is it best practice to create:

Options:

A.

Two rules for every event

B.

As many rules as possible

C.

As few rules as possible

D.

One rule for every event

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Questions 22

What does Now Assist for ITOM use to provide alert analysis?

Options:

A.

Third-party monitoring tool connectors with out-of-box alert rules

B.

GenAI and the ServiceNow large language model

C.

Basic keyword matching in the alert description and tags

D.

The unified service map and link view topology

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Questions 23

Agent Client Collector is built on what framework that enables you to adopt and extend monitoring checks from the community?

Options:

A.

Icinga

B.

Sensu

C.

SolarWinds

D.

Nagios

E.

Zabbix

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Questions 24

What attribute is used to consolidate events into a single alert?

Options:

A.

Event Rules

B.

Message Key

C.

Alert Priority

D.

Severity

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Questions 25

When sending data from the monitoring source to the additional_info field, what format is supported?

Options:

A.

XML

B.

JSON

C.

YAML

D.

Comma separated

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Questions 26

Which two methods can be used to improve the processing of events in large network environments? (Choose two.)

Options:

A.

Enable multi-node processing

B.

Increase the source polling interval

C.

Ensure the bucket value in the event table is greater than 0

D.

Increase the number of scheduled jobs processing events

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Questions 27

You have a system configured with a MID Web Server using Basic authentication to enable Operational Management Intelligence (OI) to push raw metric data to the MID Server. No data is getting through to the MID Server.

What is the most likely cause of the issue?

Options:

A.

The MID Web Server needs to be Restarted

B.

The MID Web Server needs to be Started

C.

An invalid secret key is being passed in the header information of the URL for the REST request

D.

An invalid password is set in the MID Web Server Context

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Questions 28

When performing CI Binding, what fields does Event Management match to the Node?

Options:

A.

CI Name, DNS, IP, MAC Address

B.

System class name, FQDN, IP or MAC address

C.

CI name, FQDN, SSH public host keys

D.

CI Name, FQDN, IP, MAC Address

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Questions 29

The ServiceNow standard and shared set of service-related definitions that enable and support true service level reporting is known as what?

Options:

A.

Service level data model

B.

Business service data model

C.

Application service data model

D.

Common service data model

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Questions 30

Which attribute within an event needs to be exactly the same to allow for deduplication?

Options:

A.

Metric Name

B.

Message Key

C.

Type & Node

D.

Description

E.

Correlation ID

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Questions 31

Processing on an event will create a state of error if what value is not set?

Options:

A.

Node

B.

Source

C.

Severity

D.

Message Key

E.

Resource

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Questions 32

Given the following Impact settings and Alerts in a three node cluster that makes up the components of a Business Service, what is the overall service health of this Business Service?

CIS-EM Question 32

Options:

A.

Critical

B.

Error

C.

Major

D.

Minor

E.

Warning

F.

Clear

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Questions 33

The default polling time to collect events from an event source is:

Options:

A.

5 seconds

B.

30 seconds

C.

60 seconds

D.

120 seconds

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Exam Code: CIS-EM
Exam Name: Certified Implementation Specialist - Event Management Exam
Last Update: Jun 14, 2025
Questions: 115

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