CIS-SM Certified Implementation Specialist - Service Mapping Questions and Answers

A suite of quick start tests that can be run to verify Service Mapping still works as expected after upgrades and deployments

A collection of connection rules that are used to automatically add CIs to one or more application services

Enables Kubernetes and cloud components to be added to service maps during tag-based discovery

An enhanced version of mapping based on Machine Learning (Predictive Intelligence)

Reduced ongoing service map maintenance effort as a result of automated map updates

Faster service issue resolution and reduced downtime due to better root cause analysis

Improved Software Asset Management capabilities

Reduction in effort to create service maps

Reduction in change related incidents due to improved service visibility during change planning

More accurate alerts from monitoring tools

Management IP address

MAC address

Public IP address

MIB address

Monitoring, Integration, and Discovery

Management, Integration, and Discovery

Management, Instrumentation, and Discovery

Monitoring, Instrumentation, and Discovery

MID is not an acronym.

To monitor the performance of application services

To visually display hierarchical relationships between configuration items

To automatically add traffic-based connections to maps

To provide a list of unmapped servers and their classifications

Identification Section variables can also be used in all other Identification Sections in any pattern.

Identification Section variables can also be used in Parent CI Types.

Identification Section variables can also be used in all other Identification Sections in the same pattern.

Identification Section variables can also be used in Connection Sections for any pattern.

Identification Section variables can also be used in Connection Sections for the same pattern.

The customer is not using Active Directory for credential authentication

The customer external firewall only communicates on outbound port 80 and 443

The customer security team is not made aware early enough in the engagement of the credential requirements

The MID Server resource requirements are beyond capacity of the customer

Releases

Problems

Incidents

Alerts

To clearly display the detailed mapping status of all discovered application services

To list prerequisites and their readiness status for application service mapping

To monitor the performance of all active scheduled jobs

To configure Predictive Intelligence plugins and ADME probes

Tabular variable

Coalesce key

Criterion attribute

Custom variable

SSO authentication error

CLI permissions error

Applicative permissions error

Windows authentication error

To monitor the performance of all mapped application services

To provide reports on mapping status, application fingerprints, training status, and discovered connection suggestions

To automatically add traffic-based connections and training status to application service maps

To display a hierarchical map of configuration items and their relationships

1 (one for all data centers)

4 (one for each data center)

5 (one for each service)

46 (one for each server)

Newest created CI and CI with most relationships

Oldest created CI and CI with most relationships

Oldest created CI and CI with least related items

Newest created CI and CI with least related items

Discovery Schedules

Quick Discovery

Probe

Pattern

Discovery Pattern, CI Type/Class, Process Classifier

CI Type/Class, Process Classifier, Identification Rule

Process Classifier, Connection Section, Discovery Pattern

Identification Rule, CI Class/Class, Identification Section

Identification Sections are executed randomly until one is successful and if more than one section is successful an error will be displayed.

Identification Sections are executed randomly and the data gathered by the successful sections are merged.

Identification Sections are executed one by one in the order they are listed and the last section that is successful will be used.

Identification Sections are executed one by one in the order they are listed until the first successful match which concludes the Identification phase.

A library in the Connection Section of a pattern

A step in the Connection Section of a pattern

A step in an Identification Section of a pattern

A library in an Identification Section of a pattern

Understanding of relational database theory

Understanding of XML, Regex, Delimited text, and JSON

Intermediate or above Windows and Unix administration skills

Scripting capabilities with respect to Unix and Windows commands

Sufficient skills to build an enterprise website

Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST

Resume discovery continues a canceled discovery while Run discovery discovers part of the service map

Resume discovery and Run discovery are functionally identical

Resume discovery discovers part of the service map while Run discovery discovers the entire service map

Resume discovery discovers the entire service map while Run discovery discovers part of the service map

The proxy_urls value for the first row of the host table

The proxy_urls values from all rows of the host table

The host field values from all rows of the proxy_urls table

The host field value for the first row of the table proxy_urls

3 Identification Sections and 2 Connection Sections

2 Identification Sections and 1 Connection Section

2 Identification Sections and 2 Connection Sections

3 Identification Sections and 1 Connection Section

UDP Port 23

TCP Port 136

TCP Port 135

UDP Port 22

Used to track duplicate CIs until resolved

Consists of one or more identifier entries that specify the criterion attributes that uniquely identify a CI

Used by the coalesce field when importing data into ServiceNow using a transform map

Allows the ability to assign a priority to data sources if multiple data sources are authorized to update the same table or table attributes

Tag categories

Tag catalogs

Tag-based service families

Tag libraries

If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.

If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, ServiceNow, an update will be allowed.

If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed.

If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.

A method by which a user interacts with a service or a CI interacts with another CI

A type of communication taking place between applications

A template of attributes that define a communication type between applications

A Host::Hosted on relation between CIs

Process Detection > Application Identification > Create Outgoing Connection(s) > Impact Calculation

Host Detection > Process Detection > Application Identification > Create Outgoing Connection(s)

Process Detection > Host Detection > Application Identification > Create Outgoing Connection(s)

Host Identification > CI Reconciliation > Application Identification > Change Record Created > Create Outgoing Connection(s)