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Community-Cloud-Consultant Salesforce Certified Community Cloud Consultant (SP24) Questions and Answers

Questions 4

Northern Trail Outfitters is launching a Community for its B2B customers and partners.

What should the Consultant consider when granting users access to the Community?

Options:

A.

A Consultant must add a permission set to the Community before it can be assigned to users.

B.

A Consultant must add auser's profile or permission set to the Community to grant them access

C.

A Consultant must add a profile to the Community before assigning users to that profile.

D.

A Consultant must add roles to Community before giving access to users.

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Questions 5

Universal Containers is building a Lightning Community. A few Community pages have numerous Lightning Components which are taking longer to display. Which step should be taken to improve display time performance of the pages?

Select one or more of the following:

Options:

A.

Enable Progressive Rendering

B.

Turn on server-side Caching

C.

Enable On-Demand Rendering

D.

Turn on client-side Caching

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Questions 6

A Salesforce Admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community.

What three things should the Salesforce Admin do to brand this Community using Community Builder? 

Choose 3 answers.

Options:

A.

Choose colors for the text and border elements.

B.

Upload the Universal Containers logo image to create a custom color palette.

C.

Apply a color scheme that is appropriate for the template all at once with the color palette.

D.

Submit a URL reference of a site where the color palette will be matchedautomatically.

E.

Adjust the color palette from the Salesforce1 mobile app.

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Questions 7

A company uses CMS (Content Management System) to store and manage public content. TheVP of Advertising wants to run marketing and advertising campaigns in the Community using that content. How should the Administrator render advertising content in the Community?

Select one or more of the following:

Options:

A.

Build a custom integration point between the CMS and the Community

B.

Use Process Builder to import content from the CMS on a periodic basis

C.

Download and install the Community Content package from the AppExchange

D.

Configure CMS Connect to pull content from the CMS

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Questions 8

Universal containers is building a Customer Community. What can the administrator add to the navigation menu?

Select one or more of the following:

Options:

A.

Salesforce objects, topics, external URL, Lightning component, Community pages

B.

Salesforce objects. Global actions, Community pages, external URL

C.

Salesforce objects, topics, Community pages, external URL, forecast

D.

Salesforce objects. Community pages, app launcher, external URL

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Questions 9

What should the Consultant consider to meet the business requirements?

Options:

A.

High Volume portals are designed for complex use cases that require customization.

B.

Customer Community Plus license supports up to 10 custom objects per user.

C.

Community Cloud supports up to 10 custom objects per Community.

D.

MuleSoft presents custom data from multiple Communicates in a personalized digital experience.

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Questions 10

A coffee company is launching a public brand worldwide. Consumers need to see all relevant information about the brand in one place. Brand advisors can also submit applications to become partners. How should the coffee companies administrator meet these requirements?

Select one or more of the following:

Options:

A.

Create a Private Community and let brand advisors and consumers register themselves

B.

Create a Public Community for consumers and brand advisors

C.

Create a Public Community and let brand advisors and consumers register themselves

D.

Create a Public Community for consumers and a separate Private Community for brand advisors

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Questions 11

Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

Options:

A.

5

B.

2

C.

4

D.

3

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Questions 12

Unauthenticated users are unable to some articles on a Universal ContainersCommunity. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories. How should the Salesforce admin troubleshoot this issue?

Select one or more of the following:

Options:

A.

Check the article type permissions on the guest user profile

B.

Enable public access for the Community in setup and the Guest user profile

C.

Create a new data category specifically for guest users to display articles

D.

Create a featured topic in the Communitybuilder to display articles

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Questions 13

Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.

Options:

A.

Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules.

B.

Make sure customers are not members of other Salesforce Communities.

C.

Test the Community for member activity, including cases and articles.

D.

Formalize the member registration process, including automating the account assignment orperson account creation.

E.

Performance test the Community with a large number of members with increased activity.

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Questions 14

Which threeLightning Components are available in Builder when customizing a home page? Choose 3 answers

Options:

A.

Related Topics List

B.

Feed Publisher

C.

Headline

D.

Search Results

E.

Home Page Tabs

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Questions 15

What are three ways you can maximize engagement within your SalesforceCommunity?

Options:

A.

Ompany Branding and a Custom Domain

B.

Reputation Points & Levels

C.

Frequent Promotions

D.

Establish Etiquette Rules

E.

Measure Community Success

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Questions 16

Universal Containers needs to build a Community for their customers. Thefollowing security requirements must be met: • Customers can access their accounts. invoices. and orders. • An account is associated to only one individual. • A few customers who act as partners need access to individual accounts. • Customers can NOT see each Other's data unless is explicitly granted. Which option fulfills the requirements?

Options:

A.

User Customers Account. Customer Community Plus License. and sharing rules.

B.

Customers Account. Customer Community License. and sharing rules.

C.

User PersonAccount, Customers Community License. and Sharing Set.

D.

User Person Account. Customers Community Plus License. and Super User access

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Questions 17

Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers

Options:

A.

Create a custom Lightning component for Reputation and add it to the homepage

B.

Configure Reputation points and levels in the Community Management console

C.

Enable Reputation in the Community

D.

Add the Reputation Leaderboard component to a page in the Community

E.

Add a Visualforce Reputation Leaderboard component

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Questions 18

Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created Knowledge articles about company products and partner onboarding. How should the Community Cloud consultant assign Topics so articles can be found easily on the Community.

Select one or more of the following:

Options:

A.

Assign articles directly to Navigational Topics

B.

Assign Data categories to Chatter profiles and map to Topics

C.

Assign Topic categories to articles

D.

Assign Data categories to articles and map to Topics

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Questions 19

A Community has two types of users:

- External users who can belong to multiple Communities.

- Internal users who belong to one or more Communities.

Which two features allows both user groups to navigate between each Community? Choose 2 answers.

Options:

A.

Mobile Administration.

B.

Global Header.

C.

Community URL.

D.

Appending "/one/one.app" to the Community URL.

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Questions 20

Regional Containers want to ensure any Community members without Community contributions are moderated by the Community Manager, how would this requirement be implemented?

Options:

A.

Download the Advanced Community Moderation lightning component and configure it in the Community Builder

B.

Use a Community Moderation Rule

C.

Define Community Member Criteria

D.

Leverage the Community Cloud Moderation API with APEX

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Questions 21

A Salesforce Admin enables "Allow Members to Flag" in Community Management.

Which two content types can member flag as inappropriate?

Choose 2 answers

Options:

A.

Articles

B.

Files

C.

Posts and Comments

D.

Topics

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Questions 22

Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?

Options:

A.

Create a custom login page with Social Sign -on capabilities, including authentication providers

B.

Set up the authentication provider for Social sites and add the Social Sign -on component to the login page

C.

Enable Social Sign -on in the Community management preferences menu

D.

Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access

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Questions 23

What features are you able to take advantage of in the Topic Management section of the Community Manager?

Options:

A.

Create, Merge, Rename and Delete Topics

B.

Define Knowledge Articles that will be displayed against each topic

C.

Assign Featured and Navigational Topics

D.

Assign Featured Topics Only

E.

Assign Navigational Topics Only

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Questions 24

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT Visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

Options:

A.

Update the Admin profile so that the Knowledge tab is visible.

B.

Add the Global Header permission set to all Community users.

C.

Edit the Partner Community profile so that the Knowledge tab is visible.

D.

Create a Knowledge article and make it visible to the appropriate channel.

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Questions 25

What are the four stages of the Community Roll-out framework?

Options:

A.

Plan > Develop > Test > Review

B.

Design > Implement > Grow > Review

C.

Create > Communicate > Design > Implement

D.

Analyse > Design > Implement > Maintain

E.

Establish > Manage > Measure> Engage

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Questions 26

Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template. What is the recommended way to accomplish this task?

Options:

A.

Create a pagelayout for leads and assign it to those profiles that have access to the Community.

B.

Create a Detail page for invoices and add the page as a Navigation Menu item.

C.

Create a Visualforce page for Opportunities and add the page as a Navigation Menu item.

D.

Add Opportunities as a Salesforce Object in the Navigation Menu.

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Questions 27

Universal Containers needs to use their corporate portal to authenticate Community users, allowing users access to the Community after they have successfully logged into the Portal. What should the Salesforce Admin do in the Communities to support this login requirement?

Options:

A.

Enable Guest User access in Communities to support seamless access to Communities from the Portal

B.

Configure Single Sign -on in Salesforce and reuse the federated authentication providers in the Community

C.

AddSocial -Sign -on to allow users to log in from the Portal without signing into the Community

D.

Enable Community login support for employees in the Portal configuration

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Questions 28

Universal Ketchup Containers are ready to start adding Members to their brand new Customer Plus Community. Whatsteps would an administrator take to do this?

Options:

A.

Add the Member Profile to the Community

B.

Add the Member Profile to the Community then Navigate to the Contact Record and Enable the Contact as a Community User

C.

Add the Member Profile to the Community then Navigate to the Account record and enable Contact access to the Community

D.

Navigate to the Contact Record and Enable the Contact as a Community User

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Questions 29

What is the maximum number of keyword list criteria in Moderation Settings your Salesforce Org (not Community) can have?

Options:

A.

10

B.

20

C.

30

D.

50

E.

40

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Questions 30

Universal Containers adds e -commerce capability to its Communitybuilt on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?

Options:

A.

Create an object page associated to the Shipment object

B.

Create a standard page associated to the Shipment object

C.

Clone an object page and associate it to the Shipment object

D.

Clone a standard page and associate it he Shipment object

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Questions 31

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community. They need to know if these Articles are helpful to customers when they search for help in theCommunity. What is the most efficient way for a Salesforce Admin to get this information from customers?

Options:

A.

Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

B.

Create a customer survey using custom Lightning components and add it to the home page.

C.

Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article

D.

Enable the article voting property on the Article Content component in thearticle detail page in the Community Builder

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Questions 32

Universal Containers wants to allow customers in the Community to create and edit reports. Which license type should the Salesforce Admin use for these users?

Options:

A.

Customer Community Login.

B.

Customer Community Member.

C.

Customer Community Plus.

D.

Community Manager Plus.

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Questions 33

Universal Shipping want to notify their Community Moderators when a member post more than one file to the communitywithin a 15 minute window and if more than 5 files are posted to the community within 15 minutes then their account will be frozen. How would this requirement be implemented?

Options:

A.

Using a Content Rule in the Community Builder

B.

Using a Content Rule in the Community Manager

C.

Using a Rate Rule in the Community Manager

D.

Using a Rate Rule in the Community Builder

E.

It is not possible to moderate files in a Community

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Questions 34

Universal Containersbuilds a partner community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the parner account. How should the Salesforce admin fulfil this requirement?

Select one or more of the following:

Options:

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Questions 35

Northern Trail Outfitters launched a Lightning Community for its partners.Partners need to see list of Opportunities when they log in to the Community. What should the Salesforce Administrator do to fulfil this request?

Select one or more of the following:

Options:

A.

Configure Opportunity as the default landing page in CommunitySettings

B.

Enable the Opportunity page as the landing page in Community Builder

C.

Set the Opportunity object page as the landing page in Community Builder

D.

Add the List View Lightning Component to the Home Page

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Questions 36

Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US,Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?

Options:

A.

Add U.S. users to the Community sharing set.

B.

Add only U.S. customer profiles as Community members.

C.

Add the U.S. customer publicgroup to the Community as members of the Community.

D.

Add each U.S. customer as a Community member from their contact record.

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Questions 37

Universal Containers is building a Customer Community.

What can the Administrator add to the Navigation Menu?

Options:

A.

Salesforce Objects, Community Pages, App Launcher, External URLs, FeatureTopics, Setup Menu

B.

Salesforce Objects, Topics, Community Pages, External URLs, Forecast, Menu Labels

C.

Salesforce Objects, Topics External URLs, Lightning Components, Community Pages, Menu Labels

D.

Salesforce Objects, Global Action, Community Pages, External URLs, Navigational Topics, Menu Labels

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Questions 38

Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?

Options:

A.

Consolidate work into WordPress and use CMS Connect in the Community

B.

Use the native Content Transformation tool to convert the resources into Knowledge articles

C.

Create Knowledge articles that link to the relevant documents in both systems

D.

Use CMS Connect to bring both sets of resources into the Community

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Questions 39

Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement?

Select one or more of the following:

Options:

A.

Update the setting to Public Visibility for all Community pages

B.

Enable "Give access to public API requests on Chatter"

C.

Update the setting to "Allow access without login"

D.

Enable the "Public can access the community" checkbox

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Questions 40

Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

Options:

A.

Set the Number of Articles property inside the Page Editor.

B.

Add the Top Articles component inside the Community Builder.

C.

Update Knowledge Settings inside Setup.

D.

Make sure Top Articles for Topics is enabled in Community Management.

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Questions 41

What are two advantages of setting up a custom domain for a Community? Choose 2 answers

Options:

A.

Better compatibility with DNS servers around the globe

B.

Better security at domain name registrars

C.

Better Search Engine Optimization

D.

Better company branding

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Questions 42

Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements:

- Support encryption at rest

- Show decrypted data in the UX (user experience) to users with permissions

- Encrypt all Community data

How should the Salesforce Administrator fulfil this requirement?

Select one or more of the following:

Options:

A.

Install a third-party app from AppExchange to encrypt the data at rest

B.

Leverage Salesforce Shield to encrypt and decrypt alldata at rest

C.

Encrypt data in portals, but not in Communities

D.

Create encrypted fields for Community data

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Exam Name: Salesforce Certified Community Cloud Consultant (SP24)
Last Update: Apr 25, 2024
Questions: 285

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