Universal Containers wants to provide its resellers a secure portal where they can manage their customer accounts, submit and track the status of their cases, and view reports and dashboards.
Which solution should a consultant recommend?
Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers
What are two design considerations for a Live Agent implementation? Choose 2 answers
Universal Containers wants to provide a more consistent service experience to its customers and is evaluating the Service Cloud macro feature.
Which three configurations must be made? Choose 3 answers
Which feature should a Consultant configure to allow global Service Reps to call customers from within the Lightning Service Console?
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TESTED 28 Apr 2024
