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CRT-402 Certification Preparation for Platform App Builder (SP24) Questions and Answers

Questions 4

At Universal Containers, multiple departments utilize the Case object for different purposes. Some users submit cases for IT and HR requests.Other users provide customer support with case records. How can an App Builder enable different users to see different fields, based on the case type?

Options:

A.

Create different case record types for IT, HR and Customer Support. Assign different page layouts to each record type by profile.

B.

Create different case field sets for IT, HR and Customer Support. Assign different field sets by profile.

C.

Create different case record types for IT, HR and Customer Support. Assign different page layouts to each recordtype by role.

D.

Create different case field sets for IT, HR and Customer Support. Assign different field sets by role.

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Questions 5

A custom field contains a feedback score which is on a scale of one to five. End users would like a visual indicator of one to five stars based on the number found in the feedback score custom field. How can this visual indicator be displayed?

Options:

A.

Use a custom formula field.

B.

Use a custom image field.

C.

Use a custom number field.

D.

Use a custom text field

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Questions 6

A Customer Support Manager at Universal Containers would like to implementcall scripting for their caller agents. What automation tool can be used to accomplish this?

Options:

A.

Workflow

B.

Lightning Process Builder

C.

Visual Workflow

D.

Lightning Connect

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Questions 7

When an opportunity close date is delayed by more than 60 days, the manager and the VP sales mustapprove the change. How can this requirement be met? Choose 2 answers

Options:

A.

Build an approval process that requires unanimous approval from the manager and VP of sales.

B.

Create a workflow rule that checks for close date less that 60 days and add an email alert.

C.

Create a lightning process builder flow that submits the record for an approval process

D.

Build a validation rule that does not allow a user to save the opportunity record.

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Questions 8

Which values must be defined when creating a new Opportunity Stage?Choose 3 answers

Options:

A.

Close Date

B.

Amount

C.

Probability

D.

Forecast Category

E.

Type

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Questions 9

Universal Containers needs a field on the Account to track how many Opportunities are closing within the next 30 days. What can be used to accomplish this goal?

Options:

A.

Process Builder

B.

Apex Code

C.

Roll-up Summary Field

D.

Workflow Rule

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Questions 10

What is a section of the Lightning App Builder Tool? Choose 3 Answers

Options:

A.

Canvas

B.

Mini Page Layout

C.

Selected Publisher Actions

D.

Mobile Cards

E.

Components

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Questions 11

An app builder wants to show groups as the last navigation menu item in the salesforce1 mobile app. however, the app builder is not able to select groups as one of the items on the drop-down menu. What could cause this?

Options:

A.

Groups is showing up in the recent section and not in the navigation menu

B.

Groups is not included in the selected list for the navigation menu

C.

Groups is included in the smart search items but not on the navigation menu

D.

Groups cannot be the last item in the navigation menu.

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Questions 12

Universal Containers provide access to Salesforce for their sales, service and marketing teams. Management wants to ensure that when user login, their home tab provides access to links and documentation that are specifically relevant to their job function. How can this requirement be met?

Options:

A.

Create separate home page custom components and layouts; assign to user by role.

B.

Expose specific elements within a home page custom component determined byprofile.

C.

Create separate home page custom components and layouts; assign to user by profile.

D.

Expose specific elements within a home page custom component determined by role.

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Questions 13

What is a true statement in regards to managing access to reports and dashboards? Choose 2 answers

Options:

A.

Users with the “Manage Public Reports” permission can organize reports by creating custom report folders and sending invitations to users to access them.

B.

Users must have certain permissions to access public, hidden, or shared folder.

C.

Users with the “Manage Public Reports” and “Create and Customize Reports” permissions can create custom reports that all users can view.

D.

Users that want to grant access to personal folders can manually share a personal folder with a user or public group.

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Questions 14

What type of field can be used to filter a Report Chart that has been added to aPage Layout?

Options:

A.

Name Field

B.

Formula Field

C.

Matching ID Field

D.

Standard Field

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Questions 15

In order to delete the Opportunities, Universal Containers would like sales reps to submit requests for approval from their sales manager. What can be used to meet these requirements?

Options:

A.

Approval Process with Time-Dependent workflow action.

B.

Approval Process with Apex Trigger.

C.

Two-step Approval process.

D.

Process Builder with Submit for Approval action

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Questions 16

The VP of sales at Universal Containers wants to have a set of screens to guide the inside sales team through collecting and updating data for leads. How can the App Builder accomplish this?

Options:

A.

Visual workflow

B.

Lightning Process Builder

C.

Workflow

D.

Lightning Connect

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Exam Code: CRT-402
Exam Name: Certification Preparation for Platform App Builder (SP24)
Last Update: May 1, 2024
Questions: 234

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