Which of the following marketing strategies emphasizes offering services at a lower price than rival services with comparable features?
A firm is undertaking a revision of its financial metrics to make them more comprehensive and has decided to use metrics such as return on investment (ROI), return on assets (ROA), and economic value added (EVA). This is an example of utilizing which of the following types of metrics?
A company manufactures special products for select customers. When demand for these products drops, the manufacturer can switch the production line to a commodity-type product that can be sold on the open market at reduced terms to generate cash. The company is executing a corporate strategy that is based on:
Which of the following rider less material handling systems can be characterized by movement along the floor using optical, magnetic, or wireless control?
Which of the following statements characterizes a supply chain of innovative products as opposed to functional products?
Which of the following metrics is typically the most appropriate measure of product and service quality?
Which of the following objectives is a major principle of theory of constraints (TOC) accounting when applied to a supply chain?
Which of the following actions would be most appropriate for an enterprise that has successfully integrated internal supply chain management systems and functions?
When an importer and manufacturer are operating in a free trade zone, payment of a customs duty is triggered when products are:
Customizing can be an effective warehousing strategy because it allows a company to:
In a reverse supply chain, which of the following tools enables forecasting the usability of each part in the returned product?
Raw material costs have been rising and much of the inventory has been in-house for several months. Which of the following inventory accounting methods would maximize reported company assets?
Which of the following forecasting methods relies on the opinions of a panel of experts?
The most likely benefit of implementing a collaborative transportation management system is:
What is the primary benefit of using a central storage warehouse for all components rather than using point-of-use storage?
The factors to consider in the make-or-buy decision include costs, proprietary knowledge, and:
A company's annual cost of goods sold is $350 million, and inventory carrying cost is 18%. The company averages four inventory turns. The cost savings resulting from increasing inventory turns from four to six would be:
In addition to sales history, current customer orders, and forecasted demand, which of the following data sources should be used as part of a demand management process?
A new distribution warehouse is added to an existing supply chain network. Which of the following factors primarily is responsible for the resulting overall reduction of customer delivery lead times?
A large manufacturer wanting to be more competitive in the global market place decided to outsource its transportation and return processing to other companies on a contractual basis. The companies providing the services would be referred to as:
Which of the following results can be expected from sharing a common understanding of demand and consumption patterns among supply chain participants?
Compared to a blanket purchase order, a supplier alliance agreement is best differentiated by:
Which of the following measures would be an appropriate indicator of the marketing and sales organization’s support of the sales and operations planning (S&OP) process?
A distributor wants to run a promotion on an item that a manufacturer has just introduced. Which of the following processes would provide the most useful input data for evaluating the impact of promotions?
Companies with manufacturing facilities in one country are more cost-competitive in exporting goods to world markets when:
Which of the following tools a appropriate to overall organizational performance?
Which of the following outcomes is most likely a result of allocating excess capacity to a chain facility?
Which of the following responses to risk best describes the evolving concept of flexibility in supply chain risk management?
A high level of which of the following attributes is considered to be undesirable in a supply chain?
Which of the following advantages of radio frequency identification (RFID) is the main benefit for material handling?
A company's strategic plan includes marketing products in countries that have environmental laws covering complete product life cycles. The most appropriate practice to ensure compliance in these countries is implementation of:
Goods can enter a country, undergo further modification, and then be exported without paying customs duties via which of the following designations?
A company that sells direct to industrial and commercial businesses has become successful by being responsive to the needs of its customers. The company currently produces in each country all of the products it sells in that country. Several countries in which the company operates have negotiated an agreement to establish a trading bloc. Which of the following actions by the company would be most appropriate if the agreement is implemented?
Which of the following considerations is an important supply chain design decision?
A manufacturer of plastic components that are sold either directly or through distributors wants to identify the requirements of the end customers for each market segment. Which of the following approaches would be most appropriate?
Which of the following practices has improved management of the customer pipeline?
Risk pooling enables a lower total inventory level without affecting service levels based on which of the following assumptions?
A manufacturer can simplify the forecasting process by pooling demand forecasts for a product group and then:
Supply chains delivering products or services are most able to respond quickly to changing market requirements when:
Which of the following sustainability tools is most appropriate for managing environmental compliance with regulatory requirements?
The primary reason for a firm to pursue strategic supply chain activities is to:
Which of the following corporate strategies is most consistent with a flexible supply chain strategy?
A media company offers a majority of its movies through a specific distributor. The media company is beginning to produce content for a new foreign market to which the distributor has exclusive access. To maximize savings and gain entry to this new market, the media company should:
A firm supplies products and services to a wide variety of industries with varying requirements for responsiveness and reliability. Many customers across these industries are not satisfied with the firm’s ability to meet the lead time and on time delivery requirements. Which of the following tools is most appropriate for the firm to use to improve customer service?
A company considers outsourcing its information technology support to a low-cost region on another continent. The company currently has no business presence there. Which of the following actions is most effective in helping to select a service provider?
Compared to mass-media marketing, customer relationship management has the advantage of allowing the organization to:
Which of the following situations is an example of inventory being held as a way to balance supply and demand?
A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics include lead times, pricing tiers, and service levels. The firm is engaged in which of the following activities?
The question below is based on the following flowchart:
Which of the following phrases most accurately describes the complete flow of demand information?
The most appropriate benchmark for an organization to use to evaluate its supply chain management practices is a firm that:
The focus of collaborative supply chain management differs from a transactional approach by its emphasis on the:
A company plans to maximize profitability by charging more for its products at retail locations than on its website. Which of the following segmentation strategies would best support this plan?
Keeping all other factors equal, a company typically will try to maintain higher service levels for products with:
Compared to a global strategy, a multicountry strategy would be characterized by:
Which of the following relationship activities is most impacted by a lack of trading partner trust?
When implementing e-commerce in the supply chain, a company's toughest challenge most likely will be:
Maintaining a long-term collaborative relationship with a trading partner requires:
Distribution from which of the following types of sites enables goods to enter a country, undergo further modification, and then be exported without paying customs duties?
Which of the following consequences is a result of shipping directly from the point of manufacture to the customer rather than through a distribution network?
Which of the following levels in a supply chain network represents the most upstream external activity?
The transportation manager at a consumer goods manufacturer has decided to begin shipping full truckload rather than less-than-truckload quantities. Which of the following outcomes is likely following implementation of this decision?
A company that produces standardized products and sells them through retailers via a responsive transportation system has decided to expand its sales with an online store for customized products. Which of the following distribution strategies would be the most appropriate for the business-strategy change?
A firm has discovered a product quality issue. What should be the first step in responding to this issue?
In order to bring a new product to market quickly while maximizing customer value and minimizing costs, a company should leverage:
Returning product containing hazardous material to the factory to be neutralized after its expiration date is an example of product:
Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?
A large bicycle company has outsourced manufacturing and needs to respond immediately to any logistics problems in the supply chain. The best technological solution to meet this need is:
Which of the following elements of total quality management (TQM) results in a lower overall cost of the product?
Which of the following measures would be most appropriate for a supply chain focused on reliability as a competitive priority?
Due diligence for conflict- or high-risk-materials should include which of the following processes:
When designing a supply chain for strategic advantage, a company first should consider:
Which of the following outcomes is a benefit typically expected of customer relationship management (CRM)?
A manufacturer uses standard costing, and a potential supplier uses activity-based costing. This difference most likely will have implications for which of the following types of future decisions?
A company recently faced an increase in backorders. The company’s marketing department recently ran a sales promotion. The purchasing and planning departments were not aware of the promotional activity. Which of the following processes will help to solve this type of problem in the future?
Which of the following indicators is most appropriate to use as a measure of supply chain utilization?
A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers. Engaging in this activity should allow the firm to:
Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?
Using an independent service provider for logistics would be most appropriate in which of the following situations?
The use of a seasonal index as a forecasting technique measures the ratio of the:
Which of the following metrics would be most appropriate for a group of trading partners that is trying to gain competitive advantage through supply chain reliability?
Which of the following types of risk typically would be most difficult to plan for and mitigate?
In a supply chain network, the distribution center (DC) provides which of the following functions for the factory?
Which of the following statements about warehouse layout and storage is correct?
Customer relationship management (CRM) provides the sales and customer service functions with:
Companies are more likely to consider the consequences of their product design decisions when they view the reverse supply chain as an extension of the:
Which of the following factors typically is the most significant impediment to implementing collaborative commerce?
A company has adequate average available capacity but does not maintain surge capacity. With a distribution route to manage, which of the following actions will provide the most capacity relief?
A company’s decision to charge different prices for the same service sold in different market segments is most likely based on which of the following metrics?
A sales and marketing directory who wants to transform a company into a customer-driven organization most likely would consider:
Which of the following performance indicators can be used to measure the effectiveness of a vendor-managed inventory program?
Which of the following actions is most appropriate to take with a supplier whose ratings are below the agreed-upon performance levels?
Which of the following transportation modes has the highest fixed cost and the lowest variable cost structure?
Attaching a fuel tank cap to a fuel tank door on a car is an example of which of the following lean techniques?
Which of the following actions is most likely to improve the cash-to-cash cycle time?
When evaluating several possible supply chain options, a firm considering the minimal total cost should:
A company that produces a set of standard products, which are sold through multiple channels, would segment its sales by:
An insurance broker is interested in increasing price competition among its carriers. Which of the following strategies would be an efficient way to enable the price reductions?
Which of the following benefits would a company realize by implementing software-as-a-service (SaaS)?
A company has determined that products sold to a large, strategic customer have unacceptable low variable margins. Which of the following strategies should the company use to improve profitability of sales to that customer?
A company currently produces a major component and is considering purchasing the component from a foreign supplier. Assuming they were to purchase from the foreign supplier, which of the following factors would most likely impact the domestic manufacturing operations?
When determining lot sizes, consideration should be given to balancing which of the following costs?
Which of the following factors typically is most important in successfully implementing sales and operations planning (S&OP)?
The customer who provides point-of-sale data remains the sole decision-maker regarding order quantities when what type of inventory strategy is used?
Which of the following ISO standards is used to assist organizations with sustainable development?
A company currently produces custom goods for a limited market. To increase market share, the company will implement a strategy to reduce the number of products it produces and reduce delivery lead time. The company can increase its chances of achieving the strategy by:
When a company undertakes a win-back strategy without considering the profitability of customer accounts, it is neglecting which of the following key elements?
Which of the following distribution approaches for a low-volume, high-variety product line typically will result in the highest level of customer service and the lowest total distribution costs?
A company most likely would consider moving a portion of its manufacturing to a second location to:
Bar codes and radio frequency identification systems are key technologies in supply chain systems because they perform which of the following functions?
Benchmarking a firm's performance against industry competitors is most valuable because it can reveal:
A company that is focused on customer relationship management is most likely to take which of the following actions for customers who have been profitable over time?
Which of the following actions is most likely to increase total supply chain risk?
A company produces and distributes a family of soft drinks in a single country. It has developed and will introduce a new family of soft drinks for weight- and health-conscious individuals. There currently are no competitors with nationwide distribution for this category of soft drinks. Which of the following supply chain strategies would be most appropriate for the two product families?
A company originally based in Germany sets up companies in India, China, Vietnam, Mexico, and Brazil. It sources most of the raw materials locally and employs the local workforce to manage and produce finished goods. Most of the goods produced are consumed in the same country. The company can be classified as what type of enterprise?
An increase in the inventory turnover rate for a supply chain typically would indicate that there has been a reduction in:
In an advanced planning system, which of the following modules feeds the master planning module?
A manufacturer is the leader of a group of trading partners that are collaborating to improve customer service levels and profitability. Which of the following methodologies would be most appropriate for synchronizing supply and demand across the supply chain?
A company that sells engineered-to-order products is planning implementation of a supplier relationship management system (SRM) for direct materials. Which of the following factors is most likely to make the implementation difficult?
Which of the following warehousing tools enables wireless scanning of products?
A company is formally adhering to the principles of the UN Global Compact. After a review of their supply chain, they have found that a key supplier is in violation of the compact. The best action for the company to do first is:
A product design that can be produced to requirements even when conditions in the production process are unfavorable typically is known as what type of design?
Allowing for organizational restructuring is an example of which of the following steps in creating successful strategic alliances among suppliers?
A company wants to implement a system for managing environmental compliance with legislative and regulatory requirements. Which of the following sustainability tools is most appropriate?
In the Supply Chain Operations Reference-model (SCOR®), the cash-to-cash cycle time for a manufacturing company is the number of days between which two of the following situations?
A company closely monitors supplier performance and notices recent late deliveries from one supplier. The supplier discloses flood damage at the plant. The company quickly shifts sourcing to a new supplier and has minimal loss of sales. Which of the following risk strategies reflects the company's actions?
A toy company decides to buy more products from an overseas company to reduce costs. To make sure that goods clear customs more quickly, the company most likely would engage a:
A company that has consistently achieved a high level of on-time delivery performance has decided to reduce its inventory level significantly. Which of the following outcomes is the most likely effect of that decision on the company's on time delivery performance?
Inventory parameters established using analytic inventory techniques typically are based on balancing:
A manufacturer and the distributors of its products have decided to focus on price and product availability as strategic priorities. Which of the following values would be the most appropriate measure of customer service?
A business is changing from a business to business model to a business to consumer model. Which of the following statements about this supply chain change is true?
It is most appropriate to measure spending per customer as a proportion of profitability during which of the following phases of a supplier/customer relationship?
When doing international business, a company's total line-haul costs will vary with the:
Direct shipment distribution typically offers which of the following advantages?
The most appropriate reason for a business to comply with the United Nations (UN) Global Compact practices typically would be to:
The social dimension of sustainability typically would be addressed when developing and implementing policies regarding:
A manufacturer offers a trade-in allowance on a new machine when the customer returns the old machine. The manufacturer reconditions the returned machine locally and then sells it on the used market for a profit. This program is an example of a focus on:
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TESTED 29 Apr 2024
