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CTAL-TM_Syll2012 ISTQB® Certified Tester Advanced Level - Test Manager [Syllabus 2012] Questions and Answers

Questions 4

Which work experience is likely to develop the necessary skills to effectively test a software system? [3]

Options:

A.

Being a member of the production group that supported the previous release of the system

B.

Being the developer of testing tools used for automation

C.

Being the current Project Manager for the system

D.

Being a former Test Manager

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Questions 5

The main objectives the senior management team wants to achieve are:

- to reduce the costs associated with dynamic testing

- to use reviews to ensure that the project is on course for success and following the plan

- to use reviews as a well-documented and effective bug-removal activity following a formal process with well-defined roles

- to determine the effectiveness of reviews in terms of phase containment

- to improve phase containment effectiveness

Which of the following answers would you expect to describe the best way to achieve these objectives?

Number of correct responses: 1

K43 credits

Options:

A.

You should plan for lightweight exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis aimed at identifying the larger cluster of defects

B.

You should plan for formal exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis aimed at identifying the larger cluster of defects

C.

You should plan for formal exit-phase reviews at the end of each development phase and testing phase, and plan for a process of gathering information from testing to perform an analysis of the bugs found during testing to determine the people responsible for those bugs

D.

You should plan for formal exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis of the bugs found during testing to determine the phase in which they have been introduced

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Questions 6

Reviews

You are the Test Manager of a project that adopts a V-model with four formal levels of testing: unit, integration, system and acceptance testing.

On this project reviews have been conducted for each development phase prior to testing, which is to say that reviews of requirements, functional specification, high-level design, low-level design and code have been performed prior to testing.

Assume that no requirements defects have been reported after the release of the product.

Which TWO of the following metrics do you need in order to evaluate the requirements reviews in terms of phase containment effectiveness?

Number of correct responses: 2

K32 credits

Options:

A.

Number of defects found during the requirements review

B.

Total number of defects attributable to requirements found during unit, integration, system and acceptance testing

C.

Total number of defects found during functional specification review, high-level design review, low-level design review, code review, unit testing, integration testing, system testing and acceptance testing

D.

Time to conduct the requirements review

E.

Total number of defects attributable to requirements, found during functional specification review, high-level design review, low-level design review, code review, unit testing, integration testing, system testing and acceptance testing

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Questions 7

Test Tools and Automation

After a selection process you have selected a test management tool that is going be introduced in your organization and used by your test team in a pilot project.

You have already identified the member of your test team who will be the administrator of the tool, since he/she has a significant experience with the administration of test management tools and so he/she is able to make effective and efficient up-front decisions about "how" the tool will be used. You have also developed a training plan for the other members of your test team.

In collaboration with the administrator of the tool you have also devised standard ways of managing, storing and maintaining the tool and its assets including backup/restore procedures.

You have also analyzed standard formats supported by the tool (CSV, XLS, XML, etc.) to export, import and archive all the information managed by the tool itself (requirements, test case specifications, test plans etc.) for compliance with the most important test management tools, in order to minimize the impacts of migrating this information to a new tool that could replace the existing one in the future.

Which of the following phases in the lifecycle of the new tool has NOT been adequately considered in this description?

Number of correct responses: 1

K21 credit

Options:

A.

Acquisition

B.

Support and maintenance

C.

Evolution

D.

Retirement

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Questions 8

Test Tools and Automation

In your organization the following tools of the same vendor are currently in use: a requirements management tool, a test management tool and a bug tracking tool.

You are the Test Manager.

You are currently evaluating a test automation tool of the same vendor (to complete the vendor's tool suite) against an interesting open-source test automation tool under the GNU GPL (General Public License).

There are no initial costs associated to that open-source tool.

Which of the following statements associated to the selection of the open-source tool is correct in this scenario?

Number of correct responses: 1

K21 credit

Options:

A.

The open-source tool can be modified but only if the community of developers of that tool gives you the formal permission to modify it

B.

There are no initial costs for the open-source tool but you should carefully consider the costs associated to the integration with the existing tools and also evaluate the recurring costs

C.

There are no initial costs for the open-source tool because open-source tools are usually low-quality, while vendor tools have always a better quality than the corresponding open-source tools

D.

The open-source tool can be modified but it can’t be distributed further in any way

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Questions 9

Test Tools and Automation

Assume you are a Test Manager involved in system testing of a CRM application for a Pay-TV company. Currently the application is able to support a proper number of users assuring the required responsiveness. Since the business is expected to grow, you have been asked to evaluate the ability of the application to grow to support more users while maintaining the same responsiveness.

Which of the following tools would you expect to be the most useful at performing this evaluation?

Number of correct responses: 1

K21 credit

Options:

A.

Coverage tools

B.

Test management tools

C.

Static analysis tools

D.

Performance tools

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Questions 10

Test Tools and Automation

Assume you are the Test Manager in charge of independent testing for avionics applications.

You are in charge of testing for a project to implement three different CSCI (Computer Software Configuration Item):

- a BOOT-X CSCI that must be certified at level B of the DO-178B standard

- a DIAG-X CSCI that must be certified at level C of the DO-178B standard

- a DRIV-X CSCI that must be certified at level A of the DO-178B standard

These are three different software modules written in C language to run on a specific hardware platform.

You have been asked to select a single code coverage tool to perform the mandatory code coverage measurements, in order to meet the structural coverage criteria prescribed by the DO-178B standard. This tool must be qualified as a verification tool under DO-178B.

Since there are significant budget constraints to purchase this tool, you are evaluating an open-source tool that is able to provide different types of code coverage. This tool meets perfectly your technical needs in terms of the programming language and the specific hardware platform (it supports also the specific C-compiler).

The source code of the tool is available.

Your team could easily customize the tool to meet the project needs. This tool is not qualified as a verification tool under the DO-178B.

Which of the following are the three main concerns related to that open-source tool selection?

Number of correct responses: 3

K43 credits (2 credits out of 3 credits correct, 1 credit point)

Options:

A.

Does the tool support all the types of code coverage required from the three levels A, B, C of the DO-178B standard?

B.

Does the tool have a good general usability?

C.

What are the costs to qualify the tool as a verification tool under the DO-178B?

D.

Is the installation procedure of the tool easy?

E.

Does the tool require a system with more than 4GB of RAM memory?

F.

Is the licensing scheme of the tool compatible with the confidentiality needs of the avionics company?

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Questions 11

Test Tools and Automation

Assume you are managing a test automation project for a mission-critical system.

Because vendor provided tools and open source solutions don't meet the needs of this project, you ask your test team to develop a custom automation framework.

Which of the following management issues associated to the development of this custom automation framework is least likely to manage?

Number of correct responses: 1

K21 credit

Options:

A.

Proper testing for the custom automation framework must be performed

B.

The custom automation framework will require an adequate documentation

C.

The changes to the custom automation framework should be communicated to all external users of this tool under the GNU license

D.

The custom automation framework will need proper maintenance

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Questions 12

Reviews

You are a Test Manager working for a software organization where reviews have never been applied. After a meeting with your managers examining a business case for reviews, (including their costs, benefits, and potential issues), the management finally decides to adopt formal reviews for future projects.

You have been given a budget that you have spent to provide training in the review process and to introduce the review process on a pilot project.

On that pilot project the introduction of reviews has been very positive in terms of positive involvement from all the participants. All the reviews applied to different documents have been very effective for their purposes (especially at revealing defects).

Which of the following answers describes an important success factor for the introduction of formal reviews which is missing in this scenario?

Number of correct responses: 1

K43 credits

Options:

A.

Management support

B.

Participant support

C.

Definition and use of metrics to measure the ROI (Return On Investment)

D.

Training in the review process

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Questions 13

Test Management

Assume you have some data related to confirmation testing during system testing of a past project.

In that project 240 bug reports have been opened once, 80 were opened twice, 10 were opened three times and no bug reports have been opened more than three times.

You estimate that a bug report, which has failed its confirmation test, costs, on average, 3 person-hours.

Which of the following statements correctly describe the value of these confirmatory testing activities based on cost of quality?

Number of correct responses: 1

K32 credits

Options:

A.

300 person-hours have been spent on the project during the system testing phase, because of the failed confirmation tests and this cost belongs to the costs of internal failure

B.

340 person-hours have been spent on the project during the system testing phase, because of the failed confirmation tests and this cost belongs to the costs of external failure

C.

340 person-hours have been spent on the project during the system testing phase, because of the failed confirmation tests and this cost belongs to the costs of internal failure

D.

300 person-hours have been spent on the project during the system testing phase, because of the failed confirmation tests and this cost belongs to the costs of detection

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Questions 14

Defect Management

During the system testing phase a tester from your test team observes a failure in the system under test and he/she decides to create an incident report. The incident report is currently in a “new” state, indicating it needs to be investigated.

Which THREE of the following information items can’t yet be present in the incident report?

Number of correct responses: 3

K32 credits (2 credits out of 3 credits correct, 1 credit point)

Options:

A.

The type of defect that caused the failure

B.

The actual and the expected result highlighting the failure

C.

The lifecycle phase in which the defect has been introduced

D.

What really caused the failure (actual cause)

E.

Steps to reproduce the failure, including screenshots, database dumps and logs where applicable

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Questions 15

Defect Management

Consider a defect report and assume that a part of its lifecycle includes the following states:

New: Is the initial state

Working: Means that the developers are addressing the defect in order to produce a fix for the defect

Clarification: Means that the developers need more information from the tester to address the defect and produce a fix for the defect and the tester is working to provide this information to the developers

Verification: Means that a fix for the defect has been produced and the tester is running the adequate tests to verify whether the fix solves the defect

Closed: is the final state

Which of the following answers represents an invalid sequence of states that can’t lead the bug report to the “Closed” state?

Number of correct responses: 1

K21 credit

Options:

A.

New, Working, Verification, Working, Clarification, Working, Verification, Closed

B.

New, Working, Clarification, Working, Verification, Closed

C.

New, Working, Verification, Working, Clarification, Working, Closed

D.

New, Working, Verification, Closed

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Questions 16

Defect Management

Assume you are working on a defect management process to be used by a software organization to track the current status of the defects reports for several projects.

When a defect is found for investigation a defect report is created in “Opened” state that is the unique initial state. The defect report status has also a unique finale state that is the “Closed” state.

The following state transition diagram describes the states of this defect management process:

CTAL-TM_Syll2012 Question 16

where only the initial (“Opened”) and final (“Closed”) states are indicated while the remaining states (V, W, X, Y, Z) have yet to be named.

Which of the following assignments would you expect to best complete the defect management process?

Number of correct responses: 1

K32 credits

Options:

A.

V=Rejected , W=Corrected , X=Validated, Y=Re-Opened, Z=Assigned

B.

V=Assigned, W=Validated , X=Corrected, Y=Re-Opened, Z=Rejected

C.

V=Assigned, W=Corrected , X=Validated, Y=Re-Opened, Z=Rejected

D.

V= Corrected, W=Assigned, X=Validated, Y=Corrected, Z=Rejected

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Questions 17

During the follow-up phase the following conditions are checked:

X1. The code has been completely reviewed

X2. All the identified defects have been correctly fixed and the modified code has been compiled successfully and run through all the static analyzers used by the project without warnings and errors

X3. The modified code is available under the configuration management system with a new version number for the specified CI

If these conditions are fulfilled then the review process terminates.

Which of the following characteristics of a formal review is missing in this description?

Number of correct responses: 1

K21 credit

Options:

A.

Defined entry and exit criteria

B.

Checklists to be used by the reviewers

C.

Deliverables such as reports, evaluation sheets or other review summary sheets

D.

Metrics for reporting on the review effectiveness, efficiency, and progress

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Questions 18

Reviews

Which of the following factors could negatively influence a review?

Number of correct responses: 1

K21 credit

Options:

A.

Include people with the adequate level of knowledge, both technical and procedural

B.

Include people who are detail-oriented and scrupulous at finding issues

C.

Include as many people as possible in order to have more viewpoints about possible problems on the item under review

D.

Include people able to contribute to a clear, thoughtful, constructive and objective discussion

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Questions 19

Test results are reported as "Requirements tested, passed, and failed".

What test strategy are you using?[1]

Options:

A.

Model-based

B.

Exploratory

C.

Analytical

D.

Reactive

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Questions 20

You are reviewing the project's traceability matrix after the first cycle of testing. You have discovered that new requirements have been introduced and others have

changed.

What should you do? [2]

Options:

A.

Assign the new requirements to a maintenance release, update the test documentation for the changed requirements.

B.

Ask for more time and budget for testing.

C.

Update the "lessons learned" document to avoid future issues similar to this.

D.

Re-assess the test coverage.

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Questions 21

You have been promoted to Test Manager within your company. Your new manager states that your test team utilized a risk-based test approach for the last release but in production, a number of

serious failures in lightly tested areas have occurred.

What would be your first action prior to the start of the next test phase for the next release? [3]

Options:

A.

Ensure you have the correct stakeholders' participation during the risk assessment process

B.

Review the test cases executed from the previous release.

C.

Request functional requirements be prioritized in order of importance to the stakeholder.

D.

Review the production defects and determine if they are valid.

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Questions 22

After the presentation, you are asked to explain the chart.

Assume you have applied a full risk-based testing strategy.

CTAL-TM_Syll2012 Question 22

Which of the following answers would you expect to best describe the pie chart?

Number of correct responses: 1

K43 credits

Options:

A.

All the risk items have been covered with tests. No more risk items remain to test

B.

According to the full risk-based testing strategy applied, it is very likely that the highest-risk items, tests and bugs remain in the blue and red areas. Therefore, it is very risky to release the application

C.

Only the lowest-risk items, tests and bugs should remain in the blue and red areas. Therefore the application can be released at any time subject to management of the items identified in those areas

D.

97 percent of the risk items has been tested. No open bugs or test failures remain. Only 3 percent of risk items remains to be covered by the remaining test

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Questions 23

Test Management

You are the Test Manager of a new project that will have three formal levels of testing: unit, integration and system testing. The testing strategy you decide to adopt a blend of risk-based testing and reactive testing strategies.

Which of the following answers describes the most consistent example of implementation of this test strategy during the execution of the system tests?

Number of correct responses: 1

K21 credit

Options:

A.

Your test team executes exploratory tests following a session-based test management approach throughout the system test phase

B.

Your test team executes system tests under the guidance of a sample of users throughout the system test phase

C.

Your test team executes scripted tests designed and implemented before the execution of the system test phase, to cover the identified product risks. It also performs exploratory testing sessions throughout the system test phase

D.

Your test team autonomously performs some exploratory testing sessions and, at the very end of the system testing phase, it also executes more system tests under the guidance of a sample of users

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Questions 24

Test Management

You are the Test Manager on a project following an iterative life-cycle model. The project should consist of nine iterations of one month duration each. It is planned to develop the most important features to have a stable core of the application in the first three iterations and to add the additional features in the last six iterations.

At the beginning of the first iteration, only a draft version of the requirements specification document for the core features is available. Assume that during each of the first three iterations, the chosen features are fully completed and unit tested.

Which of the following statements is true in this context?

Number of correct responses: 1

K43 credits

Options:

A.

The system test phase should start when all the requirements are frozen

B.

You should allocate a large effort for system testing during the first three iterations

C.

You should allocate all the effort for the system test phase only in the last iteration

D.

You should apply the same test strategy as used in a sequential life cycle model

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Questions 25

Test Management

In the test strategy document your organization declares:

- to adopt a V-model development lifecycle, with three formal levels of testing: unit, integration and system testing

- to use a blended risk-based and regression-averse testing strategy for each level of testing

The following is an excerpt of the “approach” section for the system test plan document of a new project:

“Testing will only use manual tests. Due to the short period of time for test execution, the following activities will be performed in parallel with test execution: Test planning, test analysis and test design.

Basic metrics will be taken for test effort (i.e. person-hours), test cases executed (passed/failed), and incidents (no more metrics, such as code coverage, will be collected).”

In the system test plan, no deviations from the test strategy are described.

Based only on the given information, which of the following statements is true?

Number of correct responses: 1

K43 credits

Options:

A.

The approach described in the system test plan document is consistent with the test strategy

B.

The approach described in the system test plan document is consistent with the risk-based testing strategy, but it is inconsistent with the regression testing strategy

C.

The approach described in the system test plan document is consistent with the regression testing strategy, but it is inconsistent with the risk-based testing strategy

D.

The approach described the system test plan document is inconsistent with both the risk-based and regression testing strategies

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Questions 26

People Skills – Team Composition

Which of the following would you expect to be most likely an example of a motivating factor for testers?

Number of correct responses: 1

K21 credit

Options:

A.

The resources allocated for the testing activities are not sufficient and don’t allow the testers to contribute to the quality of the product

B.

The testers contribution to the quality of the software products developed from an organization is recognized with increased responsibilities

C.

The same regressions tests are executed manually by the same testers, for every product release, without any progression in content

D.

The testers are asked to perform, in parallel with their testing tasks, other tasks unrelated to their testing responsibilities

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Questions 27

People Skills – Team Composition

Which of the following would you expect to be most likely an example of a demotivating factor for testers?

Number of correct responses: 2

K21 credit

Options:

A.

The management asks the testers to be kept informed about the intensity, quality and results of testing

B.

The testers’ recommendations to improve the system or its testability are adopted by the development team

C.

The same regressions tests are manually executed by the same testers, for every product release, without regression test tools

D.

The testers are assessed on whether and how often they detect important and critical failures

E.

Test quality is measured by counting the number of customer/user reported problems.

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Questions 28

People Skills – Team Composition

An agile development team decides to hire a tester who has always worked:

- in independent test teams, reporting the problems found in a defect tracking system

- in safety-critical projects, with a stronger focus on the quality of the product than on time and budget.

This agile team is focused on short-term goals to get the product released on time and within budget.

Which of the following answers would you expect to be most likely true in this scenario?

Number of correct responses: 1

K21 credit

Options:

A.

Agile teams like the presence of a tester in their teams and the tester will be able to adapt to the new context without any issue

B.

The developers will immediately follow the guidelines described by the tester

C.

The tester can continue to report the problems found in a defect tracking system and be more focused on the quality than on time and budget constraints

D.

The tester’s mission could be to verify adherence to requirements, instead of reporting formally the problems in a defect tracking system

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Questions 29

People Skills – Team Composition

Consider the following analysis of testing skills performed on four people: Alex, Robert, John and Mark (all the skills have been rated on an ascending scale: The higher the score, the better the skill):

CTAL-TM_Syll2012 Question 29

Which of these people, based on this analysis, would you expect to be most suitable to work specifically as test designer?

Number of correct responses: 1

K43 credits

Options:

A.

Alex

B.

Roberta

C.

John

D.

Mark

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Questions 30

You are using this skills assessment spreadsheet in order to define a training development plan for your test team.

Your objective is to fill the skill gaps by having at least a team member rated as an expert for each skill identified for the “technical expertise” and “testing skills” sections, and with the ability to train the other team members.

Considering the budget constraints you can send only one person to a training course.

CTAL-TM_Syll2012 Question 30

Based only on the given information, which of the following answers would you expect to be the best option to achieve your objective?

Number of correct responses: 1

K43 credits

Options:

A.

Send Robert to a performance testing training course

B.

Send Alex to a performance testing training course

C.

Send John to a performance testing training course

D.

Send Mark to a test automation training course

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Questions 31

Assume that the following test cases have been executed at the end of the first week of test execution: TC-001, TC-002 and TC-007. All these tests are ‘passes’.

What is the MINIMUM number of the remaining test cases that must be successfully executed to fulfill the EX1 exit criteria?

CTAL-TM_Syll2012 Question 31

Number of correct responses: 1

K32 credits

Options:

A.

4

B.

5

C.

6

D.

7

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Questions 32

You are following a risk-based testing strategy. The test execution time is very limited. Assume that all the product risk items require more or less the same level of test effort.

CTAL-TM_Syll2012 Question 32

Which of the following answers describes the best execution schedule in this scenario?

Number of correct responses: 1

K33 credits

Options:

A.

1- Test the acceptance of transactions coming from the IVR channel

2- Test the correct charge of the Smart Card with the required contents

3- Test the correct pre-activation of the Smart Card

4- Test the correct activation of the Smart Card

B.

1- Test the correct pre-activation of the Smart Card

2- Test the correct charge of the Smart Card with the required contents

3- Test the correct activation of the Smart Card

4- Test the acceptance of transactions coming from the IVR channel

C.

1- Test the correct activation of the Smart Card

2- Test the correct pre-activation of the Smart Card

3- Test the correct charge of the Smart Card with the required contents

4- Test the acceptance of transactions coming from the IVR channel

D.

1- Test the correct pre-activation of the Smart Card

2- Test the correct activation of the Smart Card

3- Test the correct charge of the Smart Card with the required contents

4- Test the acceptance of transactions coming from the IVR channel

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Questions 33

Testing Process

Assume you are the Test Manager for a new software release of an e-commerce application.

The server farm consists of six servers providing different capabilities. Each capability is provided through a set of web services.

The requirements specification document contains several SLAs (Service Level Agreements) like the following:

SLA-001: 99.5 percent of all transactions shall have a response time less than five seconds under a load of up-to 5000 concurrent users

The main objective is to assure that all the SLAs specified in the requirements specification document will be met before system release. You decide to apply a risk-based testing strategy and an early risk analysis confirms that performance is high risk. You can count on a well-written requirements specification and on a model of the system behavior under various load levels produced by the system architect.

Which of the following test activities would you expect to be the less important ones to achieve the test objectives in this scenario?

Number of correct responses: 1

K43 credits

Options:

A.

Perform unit performance testing for each single web service

B.

Monitor the SLAs after the system has been released into the production environment

C.

Perform system performance testing, consisting of several performance testing sessions, to verify if all the SLAs have been met

D.

Perform static performance testing by reviewing the architectural model of the system under various load levels

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Questions 34

The following are the requirements identified as “critical”:

REQ-SEL-001. The user shall be able to combine all the three products with all the four durations to define an item to purchase

REQ-SEL-002. The user shall be able to add a maximum of six different items to the shopping cart

REQ-PUR-001. The user shall be able to purchase all the items in the shopping cart using a credit voucher

REQ-PUR-002. The user shall be able to purchase all the items in the shopping cart using the available credit already charged on the smartcard

REQ-PUR-003. The user shall be able to purchase all the items in the shopping cart using all the accepted credit cards (Visa, MasterCard and Great Wall Card)

REG-LOGO-001. The user shall be able to logout (by clicking the logout button) from both the “select” and “purchase” pages going back to the “browse” page (anonymous navigation)

Moreover the following quality risk item has been identified as “critical”:

QR-P1. The web customer portal might not be able to provide the expected response time (less than 10 sec) for the purchase transactions under a load of up-to 1000 concurrent users

Test analysis for system testing has just begun and the following test conditions have been identified:

TC-SEL-01. Test the combinations of products and durations to define an item to purchase

TC-SEL-02. Test the maximum number of items, which can be added to the shopping cart

TC-PUR-01. Test the purchase of an item

TC-PUR-02. Test the purchase of an item with the credit charged on the smartcard

What is the MINIMUM number of test conditions that must be added to fulfill both the EXCR1 and EXCR2 exit criteria?

Number of correct responses: 1

K32 credits

Options:

A.

1

B.

2

C.

3

D.

4

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Questions 35

The following is the unique “critical” quality risk item that has been identified:

CR-RSK-1. The GUI of the application might accept non-integer values for the input field designed to get the number of bottles from the user

Test analysis for system testing has just begun and the following test conditions have been identified:

TC-SEL-2. Test the selection of the package sizes

TC-SEL-4. Test wrong numbers of bottles for an order

TC-CR-RSK-1. Test the accepted values from the input field designed to get the number of bottles from the user

What is the MINIMUM number of test conditions that must be added to fulfill both the EXCR1 and EXCR2 exit criteria?

Number of correct responses: 1

K32 credits

Options:

A.

4

B.

3

C.

2

D.

1

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Exam Code: CTAL-TM_Syll2012
Exam Name: ISTQB® Certified Tester Advanced Level - Test Manager [Syllabus 2012]
Last Update: Jul 27, 2025
Questions: 130

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