GCX-ARC Genesys Cloud CX: Architect Certification Questions and Answers

Bullseye ACD

Standard ACD

Skills based routing

All of the above

Internet Explorer

Firefox

Chrome

Safari

Opera

Avant

Secure Call

Inbound Call

In-Queue Call

Outbound Call

Architect

Automatic Call Distribution

Call Routing

Scheduling

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Username

Access ID

Password

ARN Number

Token