GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

Alarm notification

Alarm Threshold

End before Threshold

Start after Threshold

Recreate Multisite Activity

Create Overlays

Split Interaction volume Forecast

Split workforce Forecast

Split Contracts and/or Shifts

The only difference between an "Exception" and "Marked Time" is that an Exception may be asked by an Agent while Marked Time may not

When an "Marked Time" is scheduled Agent is taken away from his/her Work for the duration of Marked Time and then returned back

Marked Time does not interrupt Agent work. It is only used to report specific situations like Coaching, Supervisor assist etc. while working

"Marked Time" Is used to differentiate between paid and not paid time during Agent shift

WFMProfile, Selection=0:00+0:10

WFMProfile, Growing=0:00+0:30

WFMProfile, Sliding=0:00+0:l5

WFMProfile, Growing=0:00+0:l5

WFMProfile, sliding=0:00+0:05

WFM Database Utility

WFM Configuration Utility

WFM Web for Agents

WFM Web for Supervisors

1week

1 month

1year

Through Email

Through a Configurable Event

By displaying the word "ALERT" with no audible signal

By displaying the word "ALERT' with audible signal

Through audible signal only

10

30

100

1000

No Limit

The proposal is being reviewed by the proposing Agent before it is sent to the second Agent.

The proposal has been sent by the proposing Agent. The second Agent is reviewing prior to responding.

Both Agents have confirmed the trade proposal, but the trade is waiting for approval from the Supervisor.

This is during a community proposal when an Agent issues a proposal and is waiting for any other Agent to respond.