You have been nominated as audit team leader for the second recertification to ISO 14001 of ABC, a public transport organisation in a big city. The audit is planned to take place in two months.
The audit program manager asks you to review the answer provided by ABC to a nonconformity raised by another auditor during the last surveillance audit carried out eight months ago.
The nonconformity reads as follows:
*“ABC does not always communicate its relevant environmental requirements to external providers. Evidence: A two-month contract signed with a new external provider of the maintenance for ABC’s buses did not contain any relevant environmental requirements.”*
Which two would you consider to be the best corrective actions from ABC?
Which one of the following does not indicate the outcome of a finding in an audit?
The audit team leader presents the audit outcome at the closing meeting attended by the Chief Executive and the senior managers of a care home. The agenda involves the reporting of a low number of minor nonconformities in the EMS to ISO 14001. It becomes clear to the audit team leader and team members that the Chief Executive becomes increasingly agitated as the meeting progresses.
Before the audit team leader can present a summary of the audit results, the Chief Executive interrupts the report and angrily claims that the whole process is flawed and that the organisation has wasted its time on trying to get certification because it has chosen the wrong certification body.
Select the one option you would take as the audit team leader in response to the situation.
The following statements are related to audit methods. Review each one and select the two that are true:
XM, a chain of 25 petrol stations, established an EMS following the requirements of ISO 14001, which was third-party certified 10 years ago. You are performing an internal audit before the fourth certification cycle.
During the audit to the EMS Manager (EM), the following dialogue takes place:
You: Could you please give me some details on the inspection of underground tanks in each station?
EM: It ' s very simple. There is a regulation that requires an annual leak inspection.
You: Who performs these inspections?
EM: I personally contract the inspectors and submit the results to the local authority. These are the certificates submitted last year.
You: I see only 22 certificates. There are three missing.
EM: The tanks of those three stations will be removed next year and replaced by new ones. I phoned the local authority and they told me that I do not need to send any report of the tanks that will be changed.
Which one of the following would be your next question?
Which one of the following options is the definition of an interested party in an EMS?
An organisation has the following environmental policy document displayed in the reception area:
" This organisation is committed to providing electric cables to customers ' requirements, in accordance with environmental regulations for their manufacture, use and disposal. The organisation will strive to increase the environmental awareness of its personnel, suppliers, subcontractors and interested parties. Continual environmental improvement is a permanent objective of the organisation. This policy shall be communicated to all employees with the opportunity for them to seek clarification where required. Where required the policy shall be communicated to all interested parties. "
Referring to the above policy statement, select three options for which the organisation is meeting ISO 14001 requirements.
Which one of the following conclusions in the audit report is not required by the certification body when deciding to grant certification?
Whistlekleen is a national dry cleaning and laundry organisation with 50 shops. You are conducting an EMS surveillance audit of Head Office and are sampling environmental performance measurement. You find that 80 per cent of failures to meet performance criteria originate from five shops in the same region. Most of these failures relate to the release of volatile organic compounds (VOCs) that exceeds regulations. The Environmental Manager tells you that these are the oldest shops in the organisation. The cleaning equipment needs replacing but the organisation cannot afford it at the moment.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.
Select two options that apply to how you should respond to the information given.
You work for a certification body. In two months, you will have to lead an audit of a pharmaceutical organisation, ABC, that manufactures vaccines to combat a pandemic. When planning the audit team, you select one of the certification body auditors who is professionally qualified in Biochemistry and Pharmacy. However, she is not fully aware of all legal applicable requirements. You recommend the certification body hire a compliance expert to assist the audit team. In which two clauses of ISO 14001:2015 would you consider that auditors may need the help of the expert?
When calculating an ISO 14001 third-party initial audit duration, which two of the following statements are true?
The Pressed Standard is a national dry cleaning and laundry organisation with 50 shops. You are conducting an EMS surveillance audit of the Head Office and are sampling environmental performance measurement. You find that 80 per cent of failures to meet performance criteria originate from five shops in the same region. Most of these failures relate to the release of volatile organic compounds (VOCs) that exceeded regulations. The Environmental Manager tells you that these are the oldest shops in the organisation. The cleaning equipment needs replacing, but the organisation cannot afford it at the moment.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.
When reviewing the nonconformity report files, you find that the organisation is facing a legal dispute with the environmental authority over multiple breaches of environmental legislation.
Select the three best options for how this should be handled by the organisation through its EMS.
An audit team leader arrives at a steel fabrication organisation that manufactures fire escape stairs to carry out a Stage 2 certification audit. At a meeting with the EMS Manager, she is told that they have won their biggest contract from a construction organisation to manufacture and install fire escape stairs. They appointed a subcontractor to perform the installation work. The EMS Manager wants the ISO 14001 audit extended to cover the installation site and has set environmental objectives for the subcontractor in line with the EMS policy below:
“It is the policy of the organisation to protect the environment by acting with responsibility at all times, to comply with relevant legislation and to set objectives that will enhance our environmental performance.”
The auditor seeks evidence of the awareness of subcontractor personnel of the environmental policy set by management.
From the following options, select two issues that all subcontractor personnel should be aware of relating to the organisation’s environmental policy.
You are leading a recertification audit of XM, a manufacturer of cosmetics products. After the initial certification, XM moved to another site.
After the opening meeting, you are visiting the new site with the production manager (PM). The dialogue is as follows:
You: It seems that you are doing some work in the right-hand corner of the site.
PM: Yes, when we moved to this site, there was a very old, three-stories high building; it was almost empty, and we decided to demolish it and to build a new office for the administrative personnel. DEMO services are doing the job, which is almost over.
You: Do you know what the old building was used for?
PM: I was told that it was a warehouse for chemical storage, including a laboratory and toilets for the personnel. It had also a chimney, I do not know what for.
You: Did you consider it necessary to refer to some parts of the EMS for this work?
PM: No, we were busy moving all equipment and materials to the new site, we did not have time to care about something that was going to disappear.
Which four audit trail issues would you follow?
You must prepare an audit plan for a second-party audit of ABC’s ISO 14001 environmental management system, an organisation that offers firefighting equipment to the Indian market. ABC’s head office is in New Delhi; the manufacture of firefighting equipment is outsourced to organisation FIREF, located in Bangladesh. The outsourced activities include design, production, logistics, and procurement. There are six ABC employees in the New Delhi head office and none in FIREF’s Bangladesh plant.
What documented information required by ISO 14001:2015 would you need to review during the audit of ABC’s EMS with reference to outsourced processes? Select two.
Which two of the following options are an advantage of using a sampling plan for the audit?
ABC is a large lubricant oils manufacturer located in country A. Due to tax exemption and other economic issues, they decided to move the whole plant to a neighbouring country B. They moved every single piece of the plant (equipment, systems); the new plant has the same layout, the same dimensions, the same suppliers of raw materials and the same customers. Even more, most personnel accepted to move to country B.
They operate a third-party certified EMS; the certificate was transferred to the new plant after a half-day audit from the certification body. You are auditing ABC ' s EMS in the new location, representing ABC ' s largest customer. When interviewing the Environmental Manager (EM), you ask:
You: Can I see the plan you developed to keep under control the impact of the EMS due to the change of site?
EM: We listed all elements and processes of the EMS that might need to be changed and selected those that we considered needed a careful review and probably a revision.
Below you will find that list; select six that you consider will need to be revised.
An organisation has ISO 14001 EMS certification from a third-party certification body. Which one of the following represents an advantage of having accredited certification?
A small services organisation has been contracted to handle the disposal of waste for a local hospital. You are an auditor conducting a Stage 2 audit of the hospital to ISO 14001. You are reviewing the contract with the Service Manager (SM) of the small organisation. An addendum to the contract only requires that biological waste be disposed of in the most environmentally friendly way, without reference to any regulatory requirements.
You: How was the waste disposal plan for the contract developed?
SM: We have a basic template that covers the materials, labour requirements, and methods to be employed. Some of that is specified by the hospital.
You: How does the plan deal with specific items like biological waste, which are included in the contract and can pose biological hazards to the environment?
SM: The basic plan covers general waste, but we have an addendum that covers biological waste.
You: Are you aware of the regulatory requirements for environmentally responsible waste disposal standards in hospitals?
SM: Yes, in general, but we depend on the hospital to look after that side of things. They are the experts.
You raise a nonconformity against section 8.1.c of ISO 14001.
At the Stage 2 closing meeting of the audit, the hospital ' s EMS Manager objects to the nonconformity raised and asks for it to be withdrawn. He insists that they meet all the regulations.
Which option the audit team leader should take in response to the request?
As a third-party auditor, you are leading a surveillance audit of ABC, an organisation that designs and manufactures a wide range of electric home appliances.
The first interview of the audit is with the Design Manager (DM). This was not your original plan, but the DM had to leave ABC as soon as the interview was over, and you agreed to see her first.
You: Reviewing the list of significant environmental aspects, I did not see any related to the use of the products by customers or their final disposition.
DM: We identified those aspects, but when determining their significance, none of those aspects was significant. You can see here the related documented information.
Considering that you have just started the audit and would need to interview other ABC personnel, which six of the following issues would provide you with further information on the answer given by the Design Manager?
An organisation has the following environmental policy document displayed in the reception area.
" This organisation is committed to providing electric cables to customers ' requirements, in accordance with environmental regulations for their manufacture, use and disposal. The organisation will strive to increase the environmental awareness of its personnel, suppliers, subcontractors and interested parties. Continual environmental EMS improvement is a permanent objective of the organisation. This policy shall be communicated to all employees with the opportunity for them to seek clarification where required. Where required, the policy shall be communicated to all interested parties. "
Referring to the above policy statement, select three options for which the organisation is meeting ISO 14001 requirements.
You are a third-party auditor of XM, a logistics organisation located in a European country, that distributes a wide range of products to local customers but also to customers in several neighbouring countries. Close to the distribution warehouse, you see many trucks loading and unloading goods. Almost 50 per cent of the trucks are owned by XM, the remainder are subcontracted from other organisations.
You have the following dialogue with the Warehouse Manager:
You: I see that not all trucks belong to XM.
WM: Sometimes we need additional trucks from other organisations nearby. Obviously, we cannot control their energy consumption since they come with the trucks half full of their own goods.
You: How did you inform them of the EMS?
WM: You know, they are not used to the complicated words in our policy. I have just told them: “Save energy”.
You: What about your trucks?
WM: We measure the fuel they used on each trip, the distance they drove and the weight of goods they distributed. They know the roads and we ask them to choose the shortest route — we rely on them.
You: Did you fix any indicators and objectives related to energy consumption?
WM: No, we know they are careful people, they do their best. We would not be able to improve consumption.
This dialogue is related to several clauses of ISO 14001. Identify which three clauses below are related to this dialogue.
Sparkle is an organisation that provides mobile car cleaning services at customers ' premises. It has been certified to ISO 14001 for some time and has appointed a full-time Environmental Management System Manager. The audit plan during a surveillance audit includes continual improvement and the auditor asks to see the most recent management review meeting minutes.
The minutes indicate that the Environmental Management System Manager reported that the last review of the organisation ' s environmental legislation register was made three years ago instead of annually as planned in the Environmental Management System. At that time, he asked for finances to employ a legislation expert to update the register but was denied the request by top management on the basis that it was unlikely that many changes to legislation had occurred. No related improvement actions were documented in the minutes.
Based on the scenario, select the two options which best describe the evidence for raising such a non-conformity.
Which one of the following options best describes the main purpose of a Stage 2 third-party audit?
An auditor of a catering services organisation reviews the environmental objectives set by top management. One objective, set over one year before, requires waste materials to be separated for recycling. After further auditing, the auditor finds evidence that waste materials were not being separated for recycling as required and raises a nonconformity. The Catering Manager comments that staff members themselves are to blame for not taking proper care with the bins.
Which three of the following actions would be described as part of the ' correction ' by the organisation in dealing with the nonconformity?
DumpsMate's team of experts is always available to respond your queries on exam preparation. Get professional answers on any topic of the certification syllabus. Our experts will thoroughly satisfy you.
TESTED 19 Aug 2026
