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ITIL-4-DITS ITIL 4 Leader: Digital & IT Strategy Exam Questions and Answers

Questions 4

What is the FIRST step in creating a measurement and evaluation system?

Options:

A.

Identifying success factors

B.

Defining the objectives

C.

Selecting metrics and measurement tools

D.

Creating a system of key performance indicators

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Questions 5

An IT manager is creating a business case to justify the investment required to replace existing technology with new cloud services to support a digital transformation strategy.

What should be described in the section on opportunity cost?

Options:

A.

The technology and resource costs of migrating to the cloud services

B.

The ongoing cost of maintaining and supporting the cloud services

C.

The estimated increase in revenue generated from sales of the new services

D.

The value that would be generated if the organization made a different investment

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Questions 6

An organization has a successful relationship with its customers and its market position has been improving. The organization's leaders now want to achieve operational excellence to increase their commercial success.

Which is the BEST way to address this objective in the organization's strategy?

Options:

A.

Focus the strategy entirely on the operational excellence, because this is the defined objective

B.

Create a separate strategy for achieving operational excellence and another one for achieving customer and market relevance

C.

Create a balanced strategy addressing operational excellence, and customer and market relevance

D.

Focus the strategy on customer and market relevance, and operational excellence will naturally improve

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Questions 7

An organization has decided to use 'customer analytics' techniques to identify opportunities to improve its products and services.

Which is the MOST beneficial approach for meeting this objective?

Options:

A.

Correlating usage and support data with environmental factors

B.

Avoiding the use of subjective factors such as informal feedback

C.

Using data obtained from direct distribution channels

D.

Using data obtained from digital communication channels

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Questions 8

An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

Options:

A.

The Chief Digital Officer should define and implement the programme

B.

A digital task force should be appointed to define and Implement me programme

C.

individual initiatives should be defined and implemented separately

D.

The organization's governing body should define and implement the programme

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Questions 9

A service provider that has grown rapidly in the social media market wants to increase its competitive advantage by launching new functionality for its services. However, there are concerns that the technology the service provider plans to use is unreliable and causes service outages. The service provider is convinced that the new functionality will be popular and has decided to launch the changes despite the technical concerns.

Which risk attitude is this an example of?

Options:

A.

Risk-averse

B.

Risk-seeking

C.

Risk-tolerant

D.

Risk-neutral

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Questions 10

Which is an example of industry disruption?

Options:

A.

A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets

B.

An organization transitioned a large number of its services to a cloud provider to remain competitive In their market

C.

A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader

D.

A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers

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Questions 11

The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.

What should this approach focus on?

Options:

A.

Organizational agility

B.

Organizational resilience

C.

Elimination of waste

D.

Uninterrupted delivery

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Questions 12

An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.

What else do they need lot the digital transformation to succeed?

Options:

A.

Management of threats and opportunities

B.

Improved use of automation

C.

Management of staff skills and competence

D.

Linked processes and practices to value creation

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Questions 13

An organization has to change its way of working to support a completely new way of creating its services.

What is this an example of?

Options:

A.

Innovation

B.

Operational technology

C.

Ecosystem disruption

D.

Incremental transformation

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Questions 14

An organization is performing a digital readiness assessment. The results of areas that have been assessed are:

• The value streams for creating and maintaining digital services are clearly defined

• There is a need to improve how automation is used to create digital services

• The organization's attitude to risk does not match their digital strategy

Which other area should be assessed?

Options:

A.

The organization's approach to responding to threats

B.

The business case for organizational transformation

C.

The policies and practices for staff development and learning

D.

The activities and processes used for managing services

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Questions 15

Which describes an aspect of IT strategy?

Options:

A.

An understanding of how the IT department enables the business to achieve its strategic goals

B.

A strategy to re-launch existing products and services using digital technology

C.

A business strategy that relies on digital technology to achieve its goals and purpose

D.

A strategic plan to automate internal activities or replace outdated technology

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Questions 16

An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions changed. To be successful in the long term, they now need to reduce costs and improve efficiency.

Which characteristic should they focus on to achieve this?

Options:

A.

Lean

B.

Agile

C.

Resilient

D.

Continuous

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Questions 17

An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.

Which question BEST supports this objective?

Options:

A.

How can we reduce costs?

B.

How can we improve operational efficiencies?

C.

How do we get to where we want to be?

D.

What markets do we serve?

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Questions 18

Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?

Options:

A.

Cannibalism

B.

Erosion

C.

Concurrence

D.

synergism

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Exam Code: ITIL-4-DITS
Exam Name: ITIL 4 Leader: Digital & IT Strategy Exam
Last Update: Aug 18, 2025
Questions: 60

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