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L3M4 Team Dynamics and Change Questions and Answers

Questions 4

Thinking of the cultural web (Johnson and Scholes), which of the following refers to the idea that past events will be recurringly discussed and kept alive by current employees telling newcomers, reinforcing certain aspects of culture?

Options:

A.

Rituals

B.

Stories

C.

Power structures

D.

Organisational structures

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Questions 5

‘Doing things for less cost’ is a description of:

Options:

A.

Effectiveness

B.

Efficiency

C.

Economy

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Questions 6

Management studies and experiments over several decades have found that increased participation of workers in decision-making about changes tends to lead to (choose one):

Options:

A.

Longer holidays / higher pay / more sunshine

B.

Never-ending debates / time-wasting / indecision

C.

Overcoming of resistance to change / increased co-operation and productivity

D.

Industrial stoppages / strikes / sabotage

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Questions 7

Where there is transformational change coupled with a rapid rate of change (‘big bang’), is this:

Options:

A.

Evolution

B.

Reconstruction

C.

Adaptation

D.

Revolution

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Questions 8

A process by which a person’s abilities are gradually developed – a lifelong process – could be de-scribed as:

Options:

A.

Self-development

B.

Self-awareness

C.

Self-interest

D.

Self-service

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Questions 9

The potential benefits of a cross-functional team are just that – potential. None is guaranteed. How-ever, some benefits seem more likely than others. Which one of the following suggested benefits is least likely to automatically follow from the creation of an effective cross-functional team?

Options:

A.

Reduced stock levels

B.

Motivation

C.

Improved communication

D.

Sharing knowledge

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Questions 10

‘I have my doubts about that’.

Options:

A.

‘I’m not so sure’.

B.

A realist

C.

A fellow traveller

D.

A skeptic

E.

A cynic

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Questions 11

Thinking about PEST, or PESTEL, or STEEPLE; under which two headings would taxation most comfortably sit?

Options:

A.

Economic

B.

Political

C.

Environmental

D.

Legal

E.

Demographic

F.

Technical / tehnological

G.

Social / socio-cultural

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Questions 12

A publication which sets out how the buying organisation wishes to trade with suppliers, including, for example, standard terms and conditions of business, packaging and transportation requirements, as well as, for example, delivery requirements. This is called a:

Options:

A.

Supplier manual

B.

Warehouse manual

C.

Procurement manual

D.

Purchasing manual

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Questions 13

Which one of the following is not part of John Adair’s 'action-centred leadership' model?

Options:

A.

Task

B.

Individual

C.

Team

D.

Product

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Questions 14

‘Other people are only ever in it for themselves, and never act for honourable or unselfish reasons’.

Options:

A.

Skepticism

B.

Empiricism

C.

Cynicism

D.

Schism

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Questions 15

Goals should be either / or (choose two):

Options:

A.

SMARTIES

B.

SMARTA

C.

SMART

D.

SMARTLY

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Questions 16

Continuous improvement – making small changes in operations and activities in a never-ending way – is called in Japanese:

Options:

A.

Zazen

B.

Kaizen

C.

Chozen

D.

Paisan

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Questions 17

A psychological view in which an employee treats the business and the work as if it were their own:

Options:

A.

Legal ownership

B.

Work ownership

C.

Problem ownership

D.

Small business ownership

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Questions 18

An employee responsible for managing both warehousing and transport in an organisation would best be described as a:

Options:

A.

Transport operative

B.

Buyer

C.

Logistics manager

D.

Warehouse supervisor

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Questions 19

The view that workers are naturally lazy, avoid responsibility and are without ambition is in line with Theory (Douglas McGregor):

Options:

A.

Z

B.

X

C.

Y

D.

A

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Questions 20

Which two of the following could not be classified as internal triggers for change? A change of:

Options:

A.

Major customer

B.

Leadership

C.

Legislation

D.

Profitability

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Questions 21

A functional organisation structure can lead to a 'xxxx' effect whereby employees do not communi-cate effectively horizontally across the structure with each other. Choose one to replace 'xxxx'.

Options:

A.

Silo

B.

Ratio

C.

Halo

D.

Oreo

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Questions 22

The view that financial rewards are welcome, but are not everything; that workers are willing to take on responsibility and enjoy a problem-solving approach is in line with Theory (Douglas McGregor):

Options:

A.

Y

B.

A

C.

Z

D.

X

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Questions 23

Spot the one which is one of the seven wastes.

Options:

A.

Refectories

B.

Defectives

C.

Defects

D.

Rejects

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Questions 24

R Meredith Belbin made a distinction in his work between 'solo leaders', who were kind-of historic leaders; and 'team leaders' who are seen as being leaders for modern times, or of the future.

From the list shown, select the one answer which represents the solo leader, rather than the team leader.

Options:

A.

Encourages diversity, and lets team members be themselves

B.

Creates a mission that team members can work together to achieve

C.

Chooses to limit their role in teamworking: delegates

D.

Sets objectives and separate tasks for individual team members

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Questions 25

Thinking about the PESTEL model, under which category would climate change most suitably fall?

Options:

A.

Environmental

B.

Legal

C.

Economic

D.

Socio-cultural

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Questions 26

Peter Scholtes identified ten behaviours (have you noticed ho it's always ten, never nine or eleven?)which commonly create problems in teams. Which are the three out of the four shown, which are genuine Scholte terms to describe these undesirable behaviours?

Options:

A.

Feuding

B.

Plops

C.

Jousting

D.

Wanderlust

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Questions 27

Which one of the following is unlikely to appear in an organisational procurement manual?

Options:

A.

Staff names

B.

Instructions

C.

Policies

D.

Procedures

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Exam Code: L3M4
Exam Name: Team Dynamics and Change
Last Update: May 3, 2024
Questions: 90

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