MOFF Microsoft Operations Framework 4.0 Foundation Questions and Answers

Business/IT Alignment SMF

Change and Configuration SMF

Policy SMF

Stabilize SMF

Ensure that business changes are aligned with organizational direction

Decrease time to resolve problems from failed changes

Reduction in incidents

Create an environment where changes can be made with the least amount of risk and impact to the organization

Build phase, Deliver phase, Operate phase, Manage layer

Manage Layer, Plan phase, Deploy phase, Operate phase

Manage Layer, Plan phase, Deliver phase, Operate phase

Plan phase, Develop phase, Operate phase, Manage phase

Minor

Standard

Major

Significant

reviewing legal compliance

review and maintain policies

publish policies

validate policies

Define service requirements

Monitoring and improving plans

Planning

all of the above

Incident Management

Problem Management

Stabilizing

Testing