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MS-721 Collaboration Communications Systems Engineer Questions and Answers

Questions 4

You need to troubleshoot the issues reported by the New York and London office users.

What should you use for each office? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

MS-721 Question 4

Options:

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Questions 5

You need to implement the planned changes for the lunchroom device in the Toronto office.

What should you use?

Options:

A.

hot desking

B.

call hold

C.

a calling policy

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Questions 6

You are evaluating the implementation of the technical requirements for the sales team.

After the implementation of the requirements, which meeting feature will the sales team be able to use during Teams meetings?

Options:

A.

meeting reactions

B.

PowerPoint Live

C.

meeting recording

D.

Whiteboard

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Questions 7

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.

Solution: You configure the call queue to use a team and a channel.

Does this meet the goal?

Options:

A.

Yes

B.

No

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Questions 8

You need to assign a license to users to meet the technical requirements.

How should you complete the PowerShell script? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

MS-721 Question 8

Options:

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Questions 9

You need to connect the analog intercoms to Teams Phone.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Create a trusted application endpoint for Teams.

B.

Create a resource account for each intercom.

C.

Register the ATAs with a Teams-certified SBC.

D.

Create a configuration profile for IP phones.

E.

Enable Direct Routing to a Teams-certified SBC.

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Questions 10

You have a Microsoft Teams Phone deployment. You need to deploy the Hotline feature to a group of Teams devices. What should you do?

Options:

A.

Run the Set-CsUserCallingSettings cmdlet.

B.

From the Microsoft Teams admin center, create a configuration profile for Teams displays.

C.

Run theNew-CsTeansIPPhonePolicy cmdkt

D.

From the Microsoft Teams admin center, create a configuration profile for Teams Phone.

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Questions 11

Your company has offices in Seattle.

You deploy Microsoft Teams Phone. You have three Session Border Controller (SBCs) named SBC1, SBC2, and SBC3.

You need to configure voice routing to meet the following requirements:

    All calls to area codes 425 and 206 must attempt to go to SBC1, and if SBC1 is unavailable, fail over to SBC2.

    All other calls to the United States and Canada must go out through SBC2.

    International calls must go out through SBC2 or SBC3.

How should you complete the PowerShell script? To answer, drag the appropriate values to the correct targets. Each value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

MS-721 Question 11

Options:

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Questions 12

You have a Microsoft Teams deployment.

Currently, all meeting invites only display in English.

You need to ensure that join information for the meeting invites display in both English and Spanish.

How should you complete the PowerShell command? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

MS-721 Question 12

Options:

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Questions 13

Your company uses Microsoft Teams live events for online employee training sessions.

During the last live event, there were 100 attendees in a remote office. The attendees reported connectivity issues.

You discover that the internet connection at the remote office was saturated.

You need to minimize the impact of live events on the internet links of the remote office.

What should you do?

Options:

A.

Configure a network roaming policy.

B.

From Meeting policies, modify Media bit rate (KBs).

C.

Configure Quality of Service (QoS).

D.

Configure a video distribution provider eCDN.

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Questions 14

You are replacing the on-site PBX at the Georgia warehouse with Teams.

You need to maintain the functionality of the PBX after migrating to Teams.

Which sequence of steps should you perform? To answer, drag the appropriate steps to the correct locations. Each step may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

MS-721 Question 14

Options:

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Questions 15

You need to recommend a PSTN solution for the Teams Phone deployment at the retail sites. The solution must meet the technical requirements.

What should you include in the recommendation?

Options:

A.

Teams Calling Plans

B.

Direct Routing without media bypass

C.

Operator Connect

D.

Direct Routing with media bypass

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Questions 16

You need to ensure that numbers dialed from the Melbourne warehouse conform to the dialing rules of the phone earner. How should you complete the command? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

MS-721 Question 16

Options:

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Questions 17

You need to recommend a solution for the new United Kingdom retail site. The solution must meet the technical requirements. Which three actions should you include in the recommendation? Each correct answer presents part of the solution. NOTE Each correct selection is worth one point.

Options:

A.

From the Microsoft Teams admin center, assign a voice routing policy to the users.

B.

From the Microsoft 365 admin center, modify the office phone numbers of the users.

C.

From the Microsoft Teams admin center, modify the dial-out settings of the users.

D.

From the Microsoft Teams admin center, assign the phone numbers to the users.

E.

From the Microsoft Teams admin center, order five user numbers.

F.

From the Microsoft 36S admin center, create a support ticket to request five phone numbers.

G.

From the Microsoft Teams admin center, assign a calling policy to the users.

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Questions 18

You need to implement the planned change for the Intelligent Speaker in the Rome office.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

MS-721 Question 18

Options:

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Questions 19

You need to implement the planned changes for the boardrooms and huddle spaces. The solution must meet the technical requirements. Which type of endpoint should you use for each location? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

MS-721 Question 19

Options:

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Questions 20

You need to recommend network design changes that must be implemented before the Skype for Business Server to Microsoft Teams migration.

What should you recommend for the Vancouver facility users and the remote sale team users? To answer, drag the appropriate recommendation to the correct users. Each recommendation may be used once, more than once, or not at all. Vou may need to drag the split bar between panes or scroll to view content

NOTE: Each correct selection is worth one point.

MS-721 Question 20

Options:

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Questions 21

You have a Microsoft Teams Phone deployment that uses Direct Routing.

You create a new Teams user named User1.

You need to enable User1 as an agent in a call queue.

What should you do first?

Options:

A.

Assign a dial plan to User1.

B.

Assign a phone number to User1.

C.

Enable hosted voicemail for User1.

D.

Enable Enterprise Voice for User1.

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Questions 22

You have a Microsoft 365 E5 subscription that uses Microsoft Teams.

You configure a meeting template as shown in the following exhibit.

MS-721 Question 22

Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the graphic.

NOTE: Each correct selection is worth one point.

MS-721 Question 22

Options:

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Questions 23

Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones.

The help desk receives reports that several user phones fail to lock automatically after the timeout period.

You need to verify whether the configuration profile is applied to the problematic phones.

Solution: From Devices in the Microsoft Teams admin center, you locate each affected phone and review the settings on the Details tab.

Does this meet the goal?

Options:

A.

Yes

B.

No

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Questions 24

You have a Microsoft Teams deployment that contains remote sites with limited bandwidth. You need to run a town hall that meets the following requirements:

• Attendees must NOT share town hall streams between sites.

• Whenever possible, streaming from the internet must as minimized

• Additional client software or network hardware must NOT be required.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

MS-721 Question 24

Options:

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Questions 25

Your company assigns an Office 365 E3 license to each user. All users are in France.

You plan to deploy Direct Routing.

Which additional license should you assign to the users?

Options:

A.

Microsoft 36S Domestic and International Calling Plan

B.

Microsoft Teams Phone Standard - Virtual User

C.

Microsoft 36S Domestic Calling Plan

D.

Microsoft 365 Audio Conferencing

E.

Microsoft Teams Phone Standard

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Questions 26

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.

Solution: You redirect calls for the call queue to a shared voicemail box.

Does this meet the goal?

Options:

A.

Yes

B.

No

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Questions 27

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones.

The help desk receives reports that several user phones fail to lock automatically after the timeout period.

You need to verify whether the configuration profile is applied to the problematic phones.

Solution: From Device in the Microsoft Teams admin center, you select IP Phones, select the Configuration profiles tab, select Standard Phone Policy, and select Assigned devices.

Does this meet the goal?

Options:

A.

Yes

B.

No

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Questions 28

Once Direct Routing is deployed, you need to prepare the environment to support a reams SBA in the Vancouver facility. The solution must meet the technical requirements.

Which three actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Register an application in Azure Active Directory (Azure AD).

B.

Run the New-CsTeMsSurvivablcBranchAppliancc Cmdlet.

C.

Enroll the SBA server in Microsoft Intune.

D.

Configure the S8C for media bypass.

E.

Configure the SBC for call forking.

F.

Enable ForwardPAI on the online voice gateway.

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Questions 29

You need to migrate a Vancouver facility user named jsmith from Skype for Business Server to Teams.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

MS-721 Question 29

Options:

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Questions 30

You need to configure a toll-free dial in bridge for Teams meetings. The solution must meet the technical requirements.

Which three prerequisites must be met before you can assign the toll-free bridge to Teams meeting organizers? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Purchase Communications Credits.

B.

Assign a phone number to a resource account.

C.

Get an auto attendant toll-free number.

D.

Get a Dedicated conference bridge (Toll Free) number.

E.

Purchase a Microsoft 365 Domestic and International Calling Plan license.

F.

From the meeting policy, set Allow dial -in users to bypass the lobby to On.

G.

Assign a phone number to the bridge.

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Questions 31

You need to validate the limited pilot based on the technical requirements.

What should you use?

Options:

A.

Microsoft 365 network connectivity test tool

B.

self-help diagnostics for Teams

C.

the test -CsTeamsShiftsConnectionValidflte cmdlet

D.

the Teams device usage report in the Microsoft Teams admin center

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Questions 32

You need to meet the technical requirements for the returns department.

How should you complete the PowerShell script? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

MS-721 Question 32

Options:

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Questions 33

You need to assign the correct licenses to a sales team manager in the New York office who is scheduled to migrate from Skype for Business Server to Teams.

Which three licenses should you assign? To answer, select the licenses in the answer area.

NOTE: Each correct selection is worth one point.

MS-721 Question 33

Options:

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Questions 34

Your company has a Microsoft 365 E5 subscription that uses Microsoft Teams.

The company has a department named HR.

You need to ensure that when a user in the HR department creates a highly confidential meeting, a watermark is applied to the recording.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Assign a meeting policy for the HR department users.

B.

Assign a Microsoft Teams Premium license to the HR department users.

C.

Assign a customization policy for the HR department users.

D.

Assign an Azure Information Protection Premium P2 license to the HR department users.

E.

Assign a meeting template policy for the HR department users.

F.

Assign an Azure Active Directory Premium P2 license to the HR department users.

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Questions 35

You have a Microsoft Teams conference room named ConferenceRoom01.

You need to ensure that ConferenceRoom01 can be invited directly to third party online meetings by partner organizations.

How should you complete the PowerShell command? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

MS-721 Question 35

Options:

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Questions 36

You have a Microsoft learns Phone deployment.

You deploy a Teams device.

You need to configure one-touch video calls to be routed to a predefined user. What should you implement?

Options:

A.

Virtual front desk

B.

Advanced calling

C.

Hotline

D.

hot desking

E.

an auto attendant

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Questions 37

You are deploying a Microsoft Teams Rooms on Windows device.

You have a file named Wallpaper.jpg that contains a company-branded wallpaper graphic.

You need to ensure that the device displays the company-branded wallpaper.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Set the Teams Rooms theme to Custom.

B.

Upload Wallpaper.jpg to the global (Org-wide default) customization policy.

C.

Rename Wallpaper.jpg as Background.jpg.

D.

Set the Teams Rooms theme to Default.

E.

Upload Wallpaper.jpg to a folder on the device.

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Questions 38

Your company has a Microsoft Teams Phone deployment that uses Direct Routing and a single carrier.

You deploy a new Session Border Controller (SBC) that shows as healthy in the Microsoft Teams admin center.

You place a test call over the new SBC, and the call succeeds.

When you attempt to transfer the call, the transfer fails. A portion of the SIP ladder is shown in the exhibit. (Click the Exhibit tab.)

MS-721 Question 38

What is a possible cause of the issue?

Options:

A.

The SSL certificate of the SBC is incorrect.

B.

The Refer on the SBC is misconfigured.

C.

notify is enabled in the SIP options of the SBC.

D.

The carrier rejects the format of the forwarded FROM number.

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Questions 39

Your company has offices in London and Vancouver.

The company has a Teams Phone deployment that uses Calling Plans.

The London office contains a user named User1.

User1 moves from the London office to the Vancouver office.

You need to update the phone number and emergency location of User1 to match the new office.

What should you do first?

Options:

A.

Run New-CsTeamsEmergencyCallingPolicy -Identity Vancouver.

B.

Modify the current Usage location for User1.

C.

Run Grant-CsTeamsEmergencyCallingPolicy -Identity Vancouver.

D.

Add a new emergency location for User1.

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Questions 40

You have a Microsoft Teams Phone deployment.

You need to implement Local Media Optimization for Direct Routing users at a site.

Users at the site frequently perform the following actions:

.

Which action will be affected by implementing Local Media Optimization?

A- Park calls.

B. Transfer calls to other users.

C. Escalate calls to conference calls.

D. Place calls on hold.

Options:

A.

Park calls.

B.

Place calls on hold.

C.

Transfer calls to other users.

D.

Escalate calls to conference calls

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Exam Code: MS-721
Exam Name: Collaboration Communications Systems Engineer
Last Update: Jan 11, 2026
Questions: 262

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