OG0-061 IT4IT Part 1 Exam Questions and Answers

Reduction of change-related outages, reduction of emergency changes, reduction of unplanned change

The investment in each service is quantified in the service portfolio; software license percentage is use

Increase automatically remediated Events; increase the percentage of Events correlated to a business service

The percentage of automated tests; arrival and departure rate for work

Increased business effectiveness by providing a foundation for moving from traditional IT service management to service brokerage

Services designed in accordance with standards and policies

Prioritized IT investment based on impacts on architecture and business priorities

Reduced costs by proactively identifying issues before the service impact becomes severe

Value Stream, Functional Component, Service Backbone Data Object, Lifecycle Data Object, Relationships.

Governance Risk & Compliance, Sourcing & Vendor, Intelligence & Reporting, Finance & Assets, Resource & Project

Conceptual Service, Service Release, Service Release Blueprint, Service Catalog Entry, Actual Service

IT Value Chain, Strategy to Portfolio, Requirement to Deploy, Detect to Correct, Request to Fulfil