PC-CIC-Core PureConnect: CIC Core Certification Questions and Answers

To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.

When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.

When you have created a unique interface using an API and want to add a custom Pickup button to it.

You want your customers to be able to phone you by pressing a custom button on a web page.

System Manager

Event Viewer

Interaction Administrator

IC Business Manager

Manually create each phone in the Managed IP Phones container.

Use the Managed IP Phone Assistant to import a .csv list of the 35 IP phones to be created.

Manually create all of the phones in the Stations container.

Use the import wizard in the Stations container to import the phones from a .csv list.

You can't assign a time to the default schedule. You must create a custom schedule and assign the time to that.

Select the Daily schedule tab and configure the hours there.

Select the Weekday schedule tab and configure the hours there.

Create the schedule in Interaction Administrator and use the System schedule page to use the schedule.

Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant the role access to only the three requested workgroups.

Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant her access to *[all].

Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Master Administrator.

Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Access Control. Then grant the role access to only the three requested workgroups.

Skill desire to use

Interaction’s time in queue

Skill proficiency

Cost