Salesforce-Slack-Administrator Salesforce Certified Slack Administrator Exam Questions and Answers

Slack recommends using Workflow Builder to:

"Trigger onboarding workflows automatically when employees join channels, and use custom forms to collect consistent information and reduce unnecessary communication."

Inviting new hires as Single-Channel Guests (Option B) is not relevant because they are expected to have full access pre-onboarding.

(Reference: Slack Administration Study Guide - Automating Onboarding with Workflows)

===========

—

When SSO is made mandatory in Slack:

"Members will receive an email containing a link to connect their Slack account with their identity provider account. They must complete the connection by following the link and authenticating via the SSO provider."

Members are not immediately logged out or forced to reauthenticate before they complete the linking process (which rules out B and C). The correct and supported flow involves an email-based linking process.

(Reference: Slack Administration Study Guide - Managing Single Sign-On (SSO) Settings)

===========

—

Slack provides an option to restrict the use of @channel, @here, and @everyone mentions to Workspace Owners and Admins only.

Slack’s guidance states:

"To prevent disruption, you can limit the ability to use @channel, @here, and @everyone mentions to only Workspace Owners and Admins."

This prevents misuse in large public channels while still preserving structured communications.

(Reference: Slack Administration Study Guide - Notification Settings and Messaging Restrictions)

Slack recommends:

"Use public announce-only channels for company-wide updates. Only designated members can post, while everyone else can view and react without disrupting the information flow."

This keeps updates structured and prevents off-topic discussion, while maximizing visibility to the whole organization.

(Reference: Slack Administration Study Guide - Announce-Only Channel Best Practices)

===========

—

Slack best practices recommend:

"For external users who need access to multiple channels but not the entire workspace, a Multi-Channel Guest account is the ideal solution."

Full member access (D) is inappropriate for external users. Slack Connect DMs (B) would not provide full channel collaboration. Single-Channel Guest (C) would limit the contractor unnecessarily.

(Reference: Slack Administration Study Guide - Managing Guest Accounts in Enterprise Grid)

===========

—

Slack best practices for organized workspaces state:

"Establishing and enforcing naming conventions helps members easily identify the purpose of a channel at a glance and maintain workspace organization."

Apps (A) aren't necessary for simple naming. Asking for descriptions (B) is unreliable. Spreadsheets (C) are cumbersome and not visible at channel creation.

(Reference: Slack Administration Study Guide - Best Practices for Channel Naming)

===========

—

The best Slack practice for retiring an old channel but keeping its content accessible is:

"Post a message notifying members about the transition, then archive the channel. Archived channels are read-only but searchable."

Archiving preserves the channel’s history while preventing new posts, matching Britt's goals exactly.

(Reference: Slack Administration Study Guide - Managing Channel Lifecycle)

===========

—

For consolidating workspaces across Slack plans (Pro to Business+), the official process is:

"Export the public channel history from the source workspace and import it into the target workspace."

The "Move Channels" tool (B) only exists in Slack Enterprise Grid, not between standard workspaces. There’s no Copy Channels feature (D). Manually recreating channels (A) would lose message history.

(Reference: Slack Administration Study Guide - Workspace Consolidation via Exports and Imports)

===========

—

Slack recommends:

"When moving to Enterprise Grid, consolidate where possible but avoid unnecessary disruption. Rename and rebrand workspaces appropriately while keeping existing structures when they serve their users well."

This keeps the marketing team undisturbed and consolidates sales into one clean, unified workspace.

(Reference: Slack Administration Study Guide - Enterprise Grid Migration Strategy)

In Slack, @channel notifies everyone in a channel, whether or not they're currently active, while @here only notifies active members.

Slack documentation explains:

"Use @channel to notify everyone in a channel of important updates. Use @here to notify only those currently online."

In a case where urgent communication needs to be received either now or seen first thing in the morning, using both ensures coverage without relying only on availability.

(Reference: Slack Administration Study Guide - Using Mentions and Channel Notifications Effectively)

===========

—

Slack states:

"The Org Admin dashboard provides a section where you can view all Slack Connect connections — including which organizations you are connected with."

The sidebar (A) only shows personal view. Channel Management (C) shows channels, not connections. Analytics dashboard exports (D) focus on usage metrics, not organizational connections.

(Reference: Slack Administration Study Guide - Managing Slack Connect Connections)

The scopes mentioned allow the following:

channels:write — allows the app to create, archive, or modify public channels.

chat:write:user — allows the app to send messages on behalf of a user.

According to Slack’s API documentation:

"channels:write grants permission to manage public channels, while chat:write:user grants permission to send messages as a user rather than as the app."

Uploading files would require the files:write scope, and accessing group DMs would require groups:read or groups:history, neither of which are mentioned.

(Reference: Slack Administration Study Guide - App Scopes and Permissions)

Slack recommends:

"Channel names should follow consistent naming conventions and use hyphens between words, e.g., help-finance for a help-related finance channel."

Option A incorrectly reverses prefix order. Option B uses incorrect formatting. Option D misuses the prefix format as well.

(Reference: Slack Administration Study Guide - Channel Naming Conventions)

===========

—

Slack Connect rules state:

"Once an external organization joins a Slack Connect channel, they can see all existing channel history unless otherwise configured. Before they accept, Org Owners can revoke the pending invitation to prevent access."

Thus, channel history will be visible, and the requestor should be shown how to revoke the invite.

(Reference: Slack Administration Study Guide - Slack Connect and Channel Invitation Management)

===========

—

Slack’s guidance for handling inactive channels states:

"Archiving a channel preserves its content and history, allowing it to remain searchable without accepting new posts."

Deleting (A) would permanently remove the content. Renaming or limiting posting (C, D) are not standard clean-up procedures for inactive channels.

(Reference: Slack Administration Study Guide - Channel Lifecycle Management)

When you claim relevant domains for your Enterprise Grid organization:

"Any user with an email address matching a claimed domain who attempts to create a new workspace will be directed to join the Enterprise Grid organization, ensuring that all workspaces fall under centralized policies for security, compliance, and retention."

This process prevents rogue or unmanaged workspaces and ensures consistent governance.

(Reference: Slack Administration Study Guide - Claiming Domains and Managing Grid Compliance)

===========

—

In Slack Enterprise Grid, for workspaces set to Invite Only (especially those involving external partners), users must be explicitly invited.

According to Slack documentation:

"Invite-only workspaces require an invitation from a Workspace Admin before members can join."

Because the External workspace is likely Invite Only for security reasons, the new hire must be invited to join it. Searching and seeing the workspace does not bypass the requirement.

(Reference: Slack Administration Study Guide - Workspace Visibility and Access Control)

===========

—

Slack Pro plan documentation states:

"Slack’s Pro plan supports Google Workspace (formerly G Suite) authentication for single sign-on without needing a third-party SAML provider."

Azure SAML, Auth0, and Okta are typically used with the Business+ and Enterprise Grid plans where SAML SSO is needed.

(Reference: Slack Administration Study Guide - Authentication and SSO by Plan)

Slack’s compliance and security guidance states:

"A Data Loss Prevention (DLP) integration actively monitors Slack messages and files for sensitive information, and can block, quarantine, or delete data according to your compliance policies."

eDiscovery (A) archives content but doesn’t prevent exposure. Bots (C) are reactive, not proactive. Manual monitoring by admins (D) is inefficient and error-prone.

(Reference: Slack Administration Study Guide - Integrating DLP Solutions with Slack)

The most efficient method to ensure all users are automatically added is:

"Make the workspace a default workspace for the Enterprise Grid organization. This way, all current and future members will automatically be added without manual intervention."

Syncing IdP groups (Option D) could work but requires additional setup complexity and group management.

(Reference: Slack Administration Study Guide - Default Workspace Management in Enterprise Grid)

===========

Slack recommends:

"Private channels are best for sensitive discussions such as hiring, compensation, or any confidential information that should not be visible to all workspace members."

Projects (B), brainstorming (C), and event announcements (D) are usually better suited for public channels to maximize visibility.

(Reference: Slack Administration Study Guide - When to Use Private Channels)

===========

—

Slack API best practices specify:

"The channels.rename method within the Slack API allows admins to programmatically rename channels, making bulk updates efficient and standardized."

Manually managing through Channel Manager roles (B) or joining channels (D) is slow and error-prone. Keyword notifications (A) don’t rename channels.

(Reference: Slack Administration Study Guide - Managing Channels and Using APIs)

Slack's best practices for private, sensitive, or surprise planning activities:

"Create a private channel when planning events that should remain confidential to a specific group of people."

This protects the surprise. Public channels (A) expose planning. Group DMs (B) are limited (maximum of 8 people) and informal. A thread in a public space (C) is risky for surprises.

(Reference: Slack Administration Study Guide - Managing Sensitive Conversations)

===========

—

According to Slack's official documentation on Enterprise Mobility Management (EMM):

"When EMM is required, any users who are not on an approved device and have not completed setup will be immediately signed out of Slack on their mobile devices."

There is no grace period of 24 hours, 72 hours, or one week — once EMM enforcement is enabled, users must be using an approved device immediately or they are signed out.

(Reference: Slack Administration Study Guide - Mobile Security and Enterprise Mobility Management)

===========

—

Slack’s SCIM API documentation states:

"SCIM provisioning can be used to sync user attributes, like department, title, and location, from an Identity Provider to Slack profiles."

Analytics API (A) and Custom Profile API (C) focus on reporting or manual updates, not syncing at scale. Manual field creation (D) does not automate the syncing.

(Reference: Slack Administration Study Guide - SCIM Attribute Syncing)

===========

—

Slack defines "By Request" access as:

"A workspace or channel is visible to all users, but users must request to join, and Admins or Owners must approve each request."

This model fits Jorge’s need for visibility plus control over membership approval.

(Reference: Slack Administration Study Guide - Workspace Access Levels)

Slack recommends for secure, large-scale onboarding:

"Using a SAML-based IdP with SCIM provisioning allows automatic user creation and deactivation based on your identity provider, ensuring security and control."

Email signup (B) and JIT provisioning (C) are less secure. Admin invites (D) are manual and error-prone at this scale.

(Reference: Slack Administration Study Guide - Secure User Provisioning on Business+)

===========

—

Slack advises:

"Turning on Mobile Session Duration policies allows admins to automatically log users out of Slack mobile apps after a set period, reducing risk if a device is lost or stolen."

Requiring a passcode (B) is good mobile practice but not Slack-specific. A (manual sign-out) is unreliable. D (no app downloads) would block necessary communication entirely.

(Reference: Slack Administration Study Guide - Mobile Security Features)

Slack best practices recommend:

"Pre-approving key apps ensures fast adoption while restricting high-risk apps maintains security compliance."

Admin API (B) is more technical and unnecessary at launch. Individual requests (C) create friction. Pre-approving apps and restricting non-common ones (D) isn't optimal unless based on risk evaluation.

(Reference: Slack Administration Study Guide - App Management Best Practices)

===========

—

Slack's official administration documentation confirms that when integrating Slack with an external IdP like Google Workspace, the correct method is to set up SAML-based SSO (Single Sign-On).

"You can configure SAML-based SSO with Slack to manage access via your IdP. When transitioning from username/password to SSO, you'll need to send out binding emails to link existing Slack accounts with the IdP profiles."

Google Workspace supports SAML 2.0 standard integration with Slack, and the binding process ensures existing users' Slack accounts are properly connected to their new IdP credentials.

Options A and C are incorrect because Slack natively supports Google Workspace SAML without needing a custom SAML setup, and option B incorrectly suggests setting up a new workspace, which is unnecessary.

(Reference: Slack Administration Study Guide - Integrations and Authentication Management)

===========

—

According to Slack Enterprise Grid documentation:

"To allow users to integrate external tools into workflows, admins must enable steps from apps and allow workflows to include webhook triggers."

Also,

"Enabling Workflow Builder and allowing users to create workflows (except Guests) ensures flexibility."

While A (App Managers) grants permission to approve apps, it is not needed for creating workflows. Channel emails (C) are unrelated. Workflow creation policy (E) is important too but the critical steps for app usage and webhook integration are B and D.

(Reference: Slack Administration Study Guide - Workflow Builder with External Integrations)

—

Slack best practices encourage public discussions to:

"Make answers discoverable to others who might have the same question later, reduce redundant inquiries, and model a culture of openness."

By encouraging employees to post their questions in a public help channel, Jose reinforces using public channels and helps build a searchable knowledge base.

(Reference: Slack Administration Study Guide - Promoting Open Communication and Knowledge Sharing)

===========

—

According to Slack App Management best practices:

"Turn on app approval to restrict app installation to only those apps that have been reviewed and approved."

"Notifications about app requests should be sent to a specific Slack channel where app managers can easily review and approve or deny requests."

Options A and C suggest manual, ad-hoc processes, which are not scalable or officially recommended for structured app management. Option B incorrectly describes app restrictions not tied to a formal approval process.

(Reference: Slack Administration Study Guide - App Management and Approvals)

Slack recommends for mobile session management:

"Setting a mobile session duration of around two weeks provides a good balance between security and usability, ensuring users aren't prompted to log in too frequently."

Allowing users to set their own session length (A) would reduce security controls. Logging everyone out during any threat (B) is too disruptive for normal operations. Allowing infinite sessions (D) risks serious security exposure.

(Reference: Slack Administration Study Guide - Mobile Security Best Practices)

For long-term archiving and compliance with regulatory requirements:

"eDiscovery integrations allow organizations to collect, archive, and export Slack messages and files to meet legal, regulatory, and compliance needs."

DLP (A) focuses on preventing data leaks. MDM (B) secures mobile access, and EKM (C) controls encryption keys but does not inherently archive data.

(Reference: Slack Administration Study Guide - Security and Compliance - eDiscovery Integration)

===========

—

Slack automation for app approvals suggests:

"Admins can define conditional rules to automatically approve or restrict apps and integrations and notify requesters of the approval status, while creating rules both at the org and workspace level for flexibility."

Listing trusted members (B) does not automate the process. Cost-based approvals (C) are too narrow and risky.

(Reference: Slack Administration Study Guide - Automating App and Integration Approvals)

Slack best practices for app governance recommend:

"The most efficient method is to proactively restrict high-risk apps and automatically allow safe, non-restricted apps, minimizing admin intervention."

Annual whitelisting (B) is infrequent and can quickly become outdated. Asking users to self-rate risk (C) is unreliable. Complex rule chains (D) are difficult to maintain.

(Reference: Slack Administration Study Guide - Streamlining App Management)

===========

—

Slack guidance for secure workspace onboarding states:

"Connecting IdP groups to workspaces allows for automatic membership management based on department or role, ensuring compliance and security."

Manual workflows (A) and self-management options (B, D) are insecure for a regulated environment like financial services.

(Reference: Slack Administration Study Guide - Using IdP Groups for Workspace Management)

===========

—

On Slack Enterprise Grid:

"Org Owners are responsible for organization-wide security and compliance settings, including configuring and managing Single Sign-On (SSO) for the entire organization."

Workspace Owners manage workspace-level settings such as retention policies (A) or app approvals (D), but they cannot manage enterprise-wide SSO configurations. Resetting passwords individually (B) is not something either can do directly — identity is managed via the IdP in Enterprise Grid.

(Reference: Slack Administration Study Guide - Roles and Permissions in Enterprise Grid)

Slack ensures that all customer data:

"Is encrypted at rest and in transit, using industry-standard encryption protocols."

Workspace Admins cannot access direct messages unless data exports or eDiscovery tools are properly configured and approved. Slack data is stored on Slack-managed servers (AWS infrastructure) and not on customers’ own servers by default. Access is not restricted solely to the corporate network unless additional security tools (like Slack Enterprise Mobility Management or VPNs) are enforced.

(Reference: Slack Administration Study Guide - Security and Compliance Overview)

===========

—

Slack official plan features state:

"Customizable message and file retention policies are available on Pro, Business+, and Enterprise Grid plans."

Free plan (C) does not support customizable retention. It's limited to 90 days history unless upgraded. Enterprise Grid-only (D) is too restrictive.

(Reference: Slack Administration Study Guide - Message and File Retention Policies)

The first step to addressing duplicate channels and improving discoverability is:

"Standardizing channel naming conventions, making it easier for members to find existing channels and understand their purpose."

Slack best practices emphasize that a standardized naming system helps with searchability and organization. Although adding channel topics and purposes (Option C) is also good practice, naming conventions are the first priority.

(Reference: Slack Administration Study Guide - Channel Management and Naming Best Practices)

===========

—

Slack recommends for external collaborations:

"Slack Connect channels are the preferred method to collaborate securely with external organizations instead of bringing external users into your workspace as full members or guests."

Inviting 15 external users as Multi-Channel Guests (C) is less scalable and harder to manage. Adding them to the IdP (B) is unnecessary and risky for external contractors. Creating a new workspace (D) would complicate governance.

(Reference: Slack Administration Study Guide - Slack Connect Collaboration Best Practices)

To ensure complete preservation of message history with no ability for users to override retention settings:

"Message Retention & Deletion should be set to 'Keep everything' for public channels, private channels, and DMs, and admins should disallow users from overriding workspace-wide retention settings."

Allowing overrides (Option B) would permit users to modify retention, which could lead to gaps in message history.

(Reference: Slack Administration Study Guide - Message Retention and Compliance Settings)

===========

—

Slack warns that:

"Having too many workspaces can create challenges with context switching, where users need to frequently switch between workspaces to find information, reducing efficiency. It also impacts scalability as the organization grows."

While admin and user management complexity (C) can exist, context-switching (D) is the most relevant and critical issue in multi-workspace designs like the one proposed.

(Reference: Slack Administration Study Guide - Enterprise Grid Design Best Practices)

===========

—

Slack recommends Admins:

"Approve and install key apps to ensure security, streamline workflows (such as for incident management), and organize channels to make information discoverable."

Allowing all members to approve apps (Option A) is discouraged because it can pose a security risk.

(Reference: Slack Administration Study Guide - Setting Teams Up for Success with Slack Integrations)

===========

—

Slack security best practices recommend:

"Sensitive information should be shared in a private channel where access is restricted to authorized individuals."

Posting in a public channel (D) would expose confidential information. Group DMs (A) are less scalable and harder to manage. A one-off DM to the VP (C) may not involve all relevant stakeholders.

(Reference: Slack Administration Study Guide - Sharing Sensitive Information in Slack)

===========

—

When a Slack Connect channel is disconnected:

"Each organization will keep an archived copy of the channel. All messages and files shared by members of both organizations remain accessible to each organization's members."

Neither side can continue posting after disconnection — the channel is archived.

(Reference: Slack Administration Study Guide - Managing Slack Connect Disconnections)

===========

—

According to Slack’s role management documentation:

"Roles Admins have the ability to assign and manage system roles for members across the Slack organization."

Compliance Admins (A) manage legal holds and data exports. Channels Admins (C) manage channel structures. Users Admins (D) manage member profiles and deactivations. Only Roles Admins manage assignment of admin permissions.

(Reference: Slack Administration Study Guide - System Roles Overview)

Slack’s policy specifies:

"When a user creates a channel, they are automatically assigned the Channel Manager role for that channel and can manage actions such as archiving when the project is complete."

There is no need to promote the user to Workspace Admin (A). Slack does not automatically archive channels based on inactivity (B) unless using external tools. Slack doesn't have a native automatic expiration feature for channel deletion (D).

(Reference: Slack Administration Study Guide - Channel Manager Roles and Responsibilities)

—

Slack best practices advise creating a new channel:

"When you need a dedicated, transparent space for an ongoing topic, team, or project, such as a new line of business."

For quick or personal conversations (Options A, C, and D), direct messages are more appropriate.

(Reference: Slack Administration Study Guide - Channel vs. Direct Message Best Practices)

In Slack Enterprise Grid, a Workspace Admin is the correct role for someone managing settings and guest invitations for a specific workspace.

Slack documentation says:

"Workspace Admins can manage workspace-level settings, invite and manage guests, and perform administrative tasks for their designated workspace."

Assigning Frank as a Workspace Admin gives him the necessary permissions to manage the workspace without granting organization-wide control (which is reserved for Org Admins and Primary Org Owners). Options like Member or Multi-Channel Guest do not have the needed permissions.

(Reference: Slack Administration Study Guide - Enterprise Grid Roles and Permissions)

===========

—

Slack role definitions specify:

"Workspace Owners have the highest level of permissions at the workspace level, including setting permissions, managing members, and configuring settings."

Workspace Admins (C) have significant permissions but not complete control. Org Admins (B) are for org-wide actions, and Roles Admin (D) is specific to assigning roles, not broader workspace management.

(Reference: Slack Administration Study Guide - Roles and Permissions Overview)

===========

—

Using Workflow Builder is the best way to:

"Automatically send onboarding messages when users join a channel, providing them with key guidelines like how to use Slack appropriately without requiring manual monitoring."

This automates onboarding at scale and reduces Nicole's workload as hiring ramps up.

(Reference: Slack Administration Study Guide - Onboarding Best Practices and Workflow Automation)

===========

—

Slack Connect settings allow you to control who can initiate external communications:

"By adjusting the Slack Connect settings for DMs to allow only Org Admins and Org Owners to send and accept DM invitations, you reduce the risk of unauthorized or unapproved vendors initiating contact."

Setting up messaging guidelines (A) informs users but does not block action. Restricting to specific workspaces (C) does not prevent DM invites across the org. Disabling free team access (D) is not directly related to vetting vendors.

(Reference: Slack Administration Study Guide - Slack Connect and External Communications Policy)

===========

—

Slack Connect discoverability must be enabled by an organization for others to search and find them:

"If an external organization has disabled Slack Connect Discoverability, they will not appear in search results, even if they use Slack."

It is not about whether you already have a Connect channel (A), or necessarily whether they are on a free plan (B — free plans can still accept Connect invites with some limitations). Option C (turning off Slack Connect entirely) would prevent channel creation but is not specifically why search would fail.

(Reference: Slack Administration Study Guide - Slack Connect Discoverability Settings)

Slack recommends for Enterprise Grid governance:

"Workspace creation requests should be routed to a private admin team for evaluation, ensuring that new workspaces align with business needs, security policies, and organizational strategy."

Public channels (A) expose sensitive administrative discussions. C and D bypass proper governance and risk fragmented Slack management.

(Reference: Slack Administration Study Guide - Workspace Creation and Governance)

Slack recommends for security auditing:

"The Audit Logs API can capture file download activities, including which user downloaded a specific file."

Discovery APIs (A) help with content search/export, not action tracking. Audit Logs API is for actions like downloads (B). Option C (export public channel data) and D (workspace data export) won't show specific download activities.

(Reference: Slack Administration Study Guide - Using the Audit Logs API)

===========

—

Slack recommends using multi-workspace private channels to manage sensitive information securely across workspaces.

"Multi-workspace private channels allow members from multiple workspaces to securely collaborate, making them ideal for department-specific discussions and sensitive topics."

Public channels (A) are inappropriate due to the sensitivity of the HR discussions. Private channels limited to one workspace (C) would restrict access. Group DMs (D) are not scalable or organized for ongoing collaboration.

(Reference: Slack Administration Study Guide - Managing Multi-Workspace Private Channels)

===========

—

User groups provide two major benefits according to Slack official documentation:

"User groups allow you to quickly notify an entire group of people with an @mention (e.g., @designers, @managers)."

"They can also be configured so that new users assigned to the group are automatically added to default channels, streamlining onboarding."

They do not control channel management permissions (B) or app integrations (E), nor do they affect workspace analytics permissions (C).

(Reference: Slack Administration Study Guide - Managing User Groups)

===========

—