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SIAMF Questions and Answers

Question # 4

What generally results from a lack of trust between the customerorganization and the service integrator?

A.

customer organization access to data may be reduced

B.

duplication of roles and activities and micro-management

C.

reduction in the successful deployment of service patches and releases

D.

SIAMtransition measures of success are not understood

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Question # 5

Which process records and manages service issues that are interrupting theavailability of a service?

A.

change management

B.

incident management

C.

problem management

D.

request fulfillment

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Question # 6

Which set of common process considerations includes understanding how compliance andassurance will be managed?

A.

complexity

B.

data and information

C.

ownership of the end-to-end process

D.

toolset

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