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TK0-201 CTT+ Exam (Certified Technical) Questions and Answers

Questions 4

Which of the following would allow an instructor to motivate students to learn a complex topic?

Options:

A.

Divide the class into teams and play a game using topic principles.

B.

Provide handouts describing shortcuts.

C.

Allow students to take quizzes multiple times.

D.

Offer extra credit to the student who masters the topic first.

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Questions 5

A classroom instructor wants to deliver an exam using the Internet-enabled computers in the classroom. The instructor wants students to have access to the exam only from the classroom on a specific date and time. Which of the following will accomplish these goals?

Options:

A.

Make the exam available just before it is to be taken.

B.

Set a password to open the exam during class time.

C.

Make the exam available only on the date specified.

D.

Ask students to keep the password a secret.

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Questions 6

A spirited discussion begins among the learners, centered on the lecture topic. Which of the following should the instructor do?

Options:

A.

Do nothing to allow for natural group dynamics

B.

Correct learners who have differing opinions

C.

Ask the learners to stop the discussion

D.

Use active listening to manage the discussion

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Questions 7

An instructor is ending a training course and has covered all the material. The instructor has just conducted a final summary of the material. Which of the following should the instructor do NEXT?

Options:

A.

Provide an end of course critique to the learners.

B.

Conduct an assessment to ensure the learning objectives have been met.

C.

Ask the learners if they have any questions.

D.

Thank the learners for their participation and conclude the course.

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Questions 8

A trainer completes a detailed module. Several of the students ask for links or something that they can use to get the details, because they were not able to take notes fast enough. Which of the following would be best for the trainer to do FIRST?

Options:

A.

Quickly search online for a website or two that appears to cover the data.

B.

After class that night contact the course developer to request additional study material.

C.

Give a homework assignment to search the web; the next day, review the suggestions in class.

D.

Look through the files for an appropriate handout to give the next day.

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Questions 9

The trainer assigns a lab and then wanders around the room observing the students. The trainer makes comments or helps students some of the time. Which of the following would be the BEST feedback for a student who has finishedthe lab early without difficulties?

Options:

A.

Ask the student to describe to the class how the lab ties in with the topic

B.

Ignore the student; other students need more help

C.

Watch the student in future labs to ensure no cheating is occurring

D.

Quietly comment on how the student has done a good job

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Questions 10

An instructor is using an example where the students are contractors for an organization and have been brought in to perform a specific task. The instructor then begins to question the students regarding the example. This isusing which of the following questioning types?

Options:

A.

Clarifying

B.

Probing

C.

Closed-ended

D.

Hypothetical

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Questions 11

After covering a topic, a trainer asks, “What is the third step of the process?” The trainer waits a few seconds and then asks a particular learner to answer the question. This particular approach is an example of which of the following types of questions?

Options:

A.

Overhead-direct question

B.

Open question

C.

Direct question

D.

Overhead question

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Questions 12

An instructor is conducting a review of written instructions and is aware that the preferred learning style of one of the learners is kinesthetic. Which of the following is the BEST choice for the instructor?

Options:

A.

Adjust the delivery of the review to include more graphs and charts as part of the exercise.

B.

Administer an exam to verify learner's knowledge of the material.

C.

Deliver the curriculum as defined in the documentation so that the rest of the class does not fall behind.

D.

Adjust the delivery of the review to include a demonstration as part of the exercise.

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Questions 13

An instructor has a class of learners who are required to attend. Most of the learners are not paying attention or participating. Which of the following will increase the level of learner motivation?

Options:

A.

Explain to the learners that the material is really interesting and they might want to pay attention.

B.

Ask the learners if there is something more relevant they would prefer to learn.

C.

Explain to the learners the skills they learn by taking this class could lead to career benefits.

D.

Explain to the learners that they are only in class for a few days, and to make the best of it.

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Questions 14

After presenting a new topic, the instructor initiates a class discussion based on the presentation. The discussion is designed to enhance learner understanding and stimulate interest in the topic. Which of the following BEST describes the skill demonstrated by the instructor1?

Options:

A.

The instructor selected and implemented appropriate delivery methods

B.

The instructor used a variety of question types and techniques

C.

The instructor used appropriate instructional media

D.

The instructor used active listening techniques to facilitate learning

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Questions 15

When an instructor is trying to gather information from learners about a subject, which of the following question types can be asked?

Options:

A.

Closed-ended

B.

Open-ended

C.

Clarifying

D.

True/false

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Questions 16

An instructor wants to quickly evaluate learner knowledge after an exercise. Which of the following methods would BEST achieve this?

Options:

A.

Give a written exam on the topic.

B.

Have the learners perform an additional exercise on the topic

C.

Ask the learners random questions about the topic.

D.

Have the learners engage in a group discussion of the topic.

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Questions 17

An instructor is beginning a course and wants to measure the level of expertise of the learners. Which of the following is the BEST method for measuring the level of understanding over the course material?

Options:

A.

Ask the learners about their level of understanding over the course material.

B.

Assume that the class has a medium level of understanding over the course material.

C.

Deliver a pre-test covering the course objectives.

D.

Ask another instructor who has taught the learners before.

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Questions 18

An instructor is delivering a course with limited time and has learners with various skill levels. Which of the following would the instructor do to BEST follow up any needs of the learners?

Options:

A.

Offer fee based consulting for the program

B.

Divide the class into groups with similar skill sets

C.

Provide additional material on the technology

D.

Contract for additional training time

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Questions 19

While the class is working on training modules, the instructor intermittent polls them to determine their pace in relationship to the daily objectives. Which of the following BEST describes what skill the instructor is demonstrating?

Options:

A.

Determine and apply appropriate motivational strategies for individual learners,

B.

Provide assistance for learners to identify and achieve initial, intermediate and terminal objectives.

C.

Control the flow and timing of the course based on learner needs ensuring that objectives are covered,

D.

Monitor learner comfort level during the use of participatory activities.

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Questions 20

An instructor completed the required content of a technical course early. The instructor decided to fill the time by writing tasks on the board and assigning them to individual students. A timeline was provided for the overall task completion and all students were expected to apply their new knowledge to the task assigned. The instructor then proceeded to work on plans for the next course in this situation, which of the following statements about the appropriateness of the activity is true?

Options:

A.

It was appropriate because use of the exercises covered the gap in the timing of the course.

B.

It was appropriate because the students were given a frame of reference upon which to apply what they learned.

C.

It was inappropriate because it placed a heavy burden on students to successfully complete the exercise.

D.

It was inappropriate because it did not offer students a stated learning result applicable to their experience

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Questions 21

An instructor is preparing to start a class where several learners have arrived late due to bad weather. The general mood of the learners is poor. Which of the following is the BEST way to handle this situation?

Options:

A.

Use humor that will create a positive mood.

B.

Tell the learners that the class will run late that day

C.

Have the learners introduce themselves.

D.

Proceed with the course material.

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Questions 22

An instructor notices a learner is not completing the practice exercise that has been assigned. Which of the following is the BEST way to elicit participation?

Options:

A.

Ask the non-participating learner how they are doing and if they have any questions.

B.

Re-assign the exercise as a group activity.

C.

Alter the exercise for the non-participating learner to suit their learning style.

D.

Offer a class-wide reward for the completion of the exercise.

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Questions 23

Which technique is BEST for creating an effective learning environment that will engage learners and lead to learner retention?

Options:

A.

Create a group setting by assigning roles

B.

Use formal classroom training as a delivery method

C.

Scale objectives based on learners capabilities

D.

Ensure that instruction is self-paced based on learners needs

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Questions 24

A business curriculum that begins with a web-based learning module, followed by traveling to the corporate training center for classroom instruction, and a final instructor-led review via online conference is BEST defined as:

Options:

A.

blended learning.

B.

synchronous learning.

C.

structured experience learning.

D.

asynchronous learning.

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Questions 25

A company is hosting a major training event which several other companies have been invited to attend. The instructor is onsite and has already started the training. All of a sudden, the fire alarm goes off and everyone is instructedto leave the facility. After a 30-minute delay, everyone is instructed to reenter the building. Which of the following actions is the BEST way for the instructor to get the training back on schedule?

Options:

A.

Keep the learners 30 minutes longer to make up the training

B.

Reschedule the training for another day

C.

Continue the training as scheduled and do not make it up

D.

Adjust the schedule to allow 30 minutes for lunch instead of one hour

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Questions 26

An instructor just finished discussing a topic. Afterwards, one of the learners displays uncertainty with their body movement. Which of the following is the MOST likely action the instructor should take NEXT?

Options:

A.

Check with the learner to see if further clarification is needed.

B.

Review the topic again and continue with the training.

C.

Review the topic again to ensure all learners understand the content.

D.

Inform the learner that any concerns will be addressed at the end of class.

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Questions 27

A student insists on asking advanced non-relevant questions during class. The instructor believes the student is challenging their knowledge. Which of the following shows how the instructor would BEST handle the situation?

Options:

A.

Address the issue in private with the student at the next break.

B.

Address the issue by removing the student from the classroom.

C.

Address the issue publicly in front of the class.

D.

Address the issue by ignoring the student.

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Questions 28

Which of the following is considered an advantage of using a relay question?

Options:

A.

It allows the instructor to engage more than one participant with the same question

B.

It prevents the instructor from injecting value judgments on the material being presented

C.

It allows the instructor to test an individual’s understanding against a performance objective

D.

It prevents participants from upstaging the instructor

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Questions 29

An instructor asks students to write five multiple-choice questions on a topic. This exercise will help to:

Options:

A.

Create an opportunity to use the questions on the final exam.

B.

Encourage students to ask and answer questions themselves.

C.

Evaluate and monitor student progress.

D.

Improve the instructor's active listening skills.

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Questions 30

An instructor is assigned to deliver training with several objectives that require a team approach. Which of the following seating configurations would BEST encourage participants to work together in teams?

Options:

A.

Round tables

B.

U-shaped seating

C.

Assigned classroom seating

D.

Rectangular tables

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Questions 31

The BEST method of recording attendance is to:

Options:

A.

Compile a roster from end of class surveys.

B.

Pass a roster around during introductions.

C.

Call out a roster for confirmation.

D.

Have learners sign the roster as they enter the class.

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Questions 32

When delivering a class for a group that contains primarily kinesthetic learners, it is important to:

Options:

A.

Let each participant tell their own story about how they have applied the course content.

B.

Share many examples of how the content should be used.

C.

Allow for sufficient practice time.

D.

Have the participants brainstorm ideas for content application.

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Questions 33

During introductions a learner asks if a related topic can be reviewed during the course; however, the topic is outside the prescribed course material. Which of the following is the BEST way to handle this request?

Options:

A.

Review the topic in the next more advanced course.

B.

Extend the length of the course to include the topic.

C.

Remove a section from the course material to make room for the requested topic.

D.

Include the topic without modifying the course material.

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Questions 34

Which of the following is the BEST benefit of allowing time for introductions at the beginning of class?

Options:

A.

Ease tensions associated with many courses.

B.

Enhances the instructor's technical competency.

C.

Helps to determine team building groups.

D.

Determines the class objectives.

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Questions 35

Which of the following would BEST identify a need for additional explanation?

Options:

A.

Learners' poor evaluation of the course delivery

B.

Learners' promptness to class

C.

Learners' questions and comments

D.

Learners' evaluation of the course design

E.

Learners' body language

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Questions 36

An instructor is teaching a one week web design class. On the first, day many of the learners asks the instructor questions pertaining to the material that the instructor is not familiar with. The instructor tells them the answers will be provided the next day. The second day of the class the learners bring up more questions about the material and ask about yesterday's questions. The instructor does not have the answers and the learners lose confidence in the instructor's expertise in the subject. Which of the following BEST describes what the instructor could have done to better control this situation?

Options:

A.

Go over the material several days prior to the class to be more prepared

B.

Assign each of the learners a question and have them find the correct answer

C.

Ask if any of the learners in the class if they knew the answers to the questions

D.

Instruct the learners to hold all questions until all the material is covered

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Questions 37

While teaching a class two learners are constantly having difficulties with the material, and ask the instructor questions after every lecture. They are always the last two to finish any exercises. Many of the learners start noticing how frustrated the instructor is getting with the two learners, and comment on how the instructor's gestures are negative towards the two learners. Which of the following describes the correct non-verbal communication that the instructor should have in this situation?

Options:

A.

Do not respond to the two learners and continue with the class.

B.

Smile and call on the two learners very frequently.

C.

Keep eye contact with the learners and spend time with them after class.

D.

Speak louder to the two learners when explaining.

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Questions 38

When providing instruction to a culturally diverse group it is important to: (Select TWO)

Options:

A.

Remain open to ideas that may differ from the instructor's ideas.

B.

Limit learner dialogue during the course so that the learners do not get confused

C.

Strive to influence the group to adopt a neutral viewpoint.

D.

Value diversity, accept learners as they are.

E.

Break up the learners into cultural groups.

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Questions 39

An instructor arrives at a site with a full day of course material. The contact at the site informs the instructor that a last minute change has occurred, and the course will need to be shortened to a half-day. Which of the following should the instructor do FIRST?

Options:

A.

Discuss how this violates the contract for the event.

B.

Demand full payment for the day immediately.

C.

Discuss which topics should be covered and which should be cut.

D.

Inquire as to the reason why the course is being cut short.

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Questions 40

After delivering a course and reviewing the course evaluations, the instructor notices that the majority of the learners reported having difficulty with a required course topic. Which of the following is the BEST way to handle this information?

Options:

A.

Remove the difficult areas of the course.

B.

Ask the course designer to rewrite the objectives.

C.

Recommend that the course be cancelled.

D.

Recommend that a pre-requisite course be created.

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Questions 41

An instructor notices that the classroom is extremely hot and several participants report that they are having trouble concentrating on the material. Which of the following is the BEST course of action for the instructor to take?

Options:

A.

Contact facilities management to try to find a prompt interim solution.

B.

Stay on task and use humor to distract.

C.

Cancel class for the remainder of the day and start fresh the next morning.

D.

Tell the learners they have to endure the heat and the problem will be addressed later.

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Questions 42

A learner asks the instructor a question that was covered before the lunch break. Which of the following would the BEST response be from the instructor?

Options:

A.

Answer the question in short form, citing where it was covered previously.

B.

Redirect the question to the class, and allow other learners to answer.

C.

Provide a more in-depth answer to the question so that the rest of the learners gain more from the discussion.

D.

Ask the learner to remain after class to review the material that was already covered.

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Questions 43

An instructor wants to begin their class in a positive manner. Which of the following would accomplish this?

Options:

A.

Tell a lengthy story related to the importance of the class

B.

Begin with a joke to create a relaxed environment

C.

List every credential and acronym the instructor has for learner confidence

D.

Let the learners know that the course is very challenging

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Questions 44

After class introductions the instructor defines objectives and the expected timeline. Some learners have a different expectation of the class. Which of the following is the BEST response?

Options:

A.

Contact the course designer and ask to send new objectives that meet learner's expectations.

B.

Provide resources for learners to go beyond the class objectives.

C.

Ask the learners to design the objectives for the course.

D.

Reconcile any discrepancies between the objectives and the expectations.

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Questions 45

The MOST effective way for an instructor to demonstrate active listening is to:

Options:

A.

Repeat the learner's question verbatim.

B.

Display open body language to indicate interest.

C.

StatE."So what I hear you asking is. . . "

D.

Establish eye contact with the learner.

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Questions 46

An instructor separates the class into groups. The learners are not working as hard in the groups as they would if they were working individually. Which of the following could the instructor do to create more group interaction? (Select TWO).

Options:

A.

Create groups with members from different backgrounds.

B.

Emphasize conformity to move the group along.

C.

The group participation to individual rewards.

D.

Limit the accountability of each individual.

E.

Clearly define the role for each of the group members.

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Questions 47

During the introduction a student states an objective was not mentioned. The instructor finds that the objective is a personal objective of the student. Which of the following would be the MOST likely solution?

Options:

A.

Meet with the student outside of class to discuss their interruption.

B.

Direct the student to the course developer.

C.

Explain that the course is pre-built and cannot be changed.

D.

As time permits, include information about the missing objective.

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Questions 48

A trainer receives feedback from several classes that the pace of the class is acceptable but students comment that they have trouble taking notes while listening to the trainer. Which of the following tools could a trainer BEST use to assist the students?

Options:

A.

Print and distribute copies of the course objectives

B.

At the beginning of class inform the students of the issue

C.

Record the sessions for review after the class is over

D.

Outline the cover material at the beginning of the class

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Questions 49

In an asynchronous virtual course, the instructor needs input from all students on the understanding of the class rules and objectives. Which of the following virtual class tools would be the BEST solution?

Options:

A.

Screenshots

B.

Chat room

C.

Online poll

D.

Video conference

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Questions 50

An instructor is aware that there is a certain block of instruction that usually causes some confusion among learners. Which of the following is the BEST course of action for the instructor to take?

Options:

A.

Research additional resources

B.

Prepare to teach as designed

C.

Cut the material from the course

D.

Ask for another instructor to be assigned

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Questions 51

A trainer is concerned that weather conditions will affect weekly class attendance. Which of the following actions is BEST to take?

Options:

A.

Conduct class on time and request classmates to relay the information to missing students.

B.

Conduct class on time and record the session to post for students to view later on.

C.

Delay the class, skipping the material until weather permits.

D.

Postpone the class to allow the late students to arrive.

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Questions 52

Learners with mechanical mastery are learning a new technology. Which of the following is the MOST effective method?

Options:

A.

Hard copy notes from the auditorium presentation showing state-of-the-art technology in use.

B.

Instructor supervised lab while learners have work benches and stools to use if desired.

C.

Detailed instructions of navigating the source website for future resources.

D.

Verbal and visual lecture while learners have comfortable desks for note taking.

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Questions 53

During an online course, a trainer posts discussion questions each week. During the trainer’s review of the students’ discussions at the end of the week, the trainer notices many of the posts are off topic. Which of the following actions should the trainer perform?

Options:

A.

Email the students to explain their errors and repost the discussion.

B.

Clarify the discussion topics for the following weeks.

C.

Meet with students face-to-face to ensure they understand the material.

D.

Monitor and contribute to the discussions several times a week.

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Questions 54

The same student is responding to each question with a raised hand. The instructor is pleased about the student’s motivation but wants to give other students who have raised hands a chance to respond. Which of the following is the BEST action for the instructor to take?

Options:

A.

Call on various students with raised hands to ensure all are participating.

B.

Call on the student more than others to sustain the student’s motivation.

C.

Privately speak to the student to see if a higher-level class is more appropriate.

D.

In private, explain why the student is not being called upon each time.

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Questions 55

Which of the following facilitation techniques is the BEST method of encoding information into long-term memory?

Options:

A.

Role play simulation

B.

Elaborative rehearsal

C.

Maintenance rehearsal

D.

Hypothetical scenarios

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Questions 56

An instructor notices all the students on social networking sites or cell phones. Which of the following would be the BEST solution to encourage student engagement?

Options:

A.

Ask for everyone’s attention and review the classroom rules

B.

Move to the back of the room and read the social networking posts

C.

Extend the length of the break and begin at a later time

D.

Ask that all cell phones are brought to the front of the room

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Questions 57

During a training session the trainer notices several students in the class are not taking notes but are marking hashes on their papers as if counting. Which of the following actions should the trainer take?

Options:

A.

Stand near the students until they stop their actions.

B.

Calculate the number of minutes until the next break.

C.

Attempt to become aware of an action the trainer is repeating.

D.

Emphasize material when students should take notes.

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Questions 58

A contract trainer has been hired to deliver a custom course for a corporate client that still has not completely committed to the content. Which of the following actions would BEST allow the trainer to deliver a successful course?

Options:

A.

Deliver a particular vendor’s material to the client to show the content.

B.

Work with internal resources to decide which material is relevant.

C.

Use pre-built material that maps to the general area the client wants covered.

D.

On the first day of the course take a poll of the learners to see what is important to them.

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Questions 59

Before and after class, an instructor hears murmurs from students that the course is boring. Which of the following changes can the instructor make to motivate students?

Options:

A.

Cancel the next class to give the students a break.

B.

Play a game using questions from the content area.

C.

Ask more overhead-direct questions during lecture.

D.

Divide the students into groups to discuss ideas for course improvement.

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Questions 60

When would a hypothetical question be MOST appropriate?

Options:

A.

During the course evaluations

B.

During the course introductions

C.

During a lecture on facts and figures

D.

During a discussion about a procedure

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Questions 61

A sales trainer must distinguish and illustrate the advantages the training client’s brand of equipment offers over a competitive brand’s paper path. In the absence of the competitive machine, which of the following will BEST convey the importance of this key advantage to the learners?

Options:

A.

Devising a role play where the salespeople practice delivering a script, explaining the advantage to a machine operator

B.

Inserting a video of the chief engineer discussing how working around a patent issue led to developing this key advantage

C.

Demonstrating how to clear a paper misfeed from the client’s brand of equipment and acting out the same process for the competitor’s equipment

D.

Developing an accelerated learning type of exercise, teaching the representatives to draw the paper path of the training client’s brands

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Questions 62

A university offers classes that meet for four hours once each week for 16 weeks. Which of the following should the instructor do to keep students motivated each week?

Options:

A.

Dismiss class early once a month.

B.

Offer snacks and refreshments.

C.

Vary learning activities every hour.

D.

Provide more frequent breaks.

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Questions 63

A trainer has just completed instruction on a seven-step process. Which of the following questions test for learner understanding? (Select TWO).

Options:

A.

How many steps are in the process?

B.

What are the steps in alphabetical order?

C.

What would be the eighth step?

D.

What is your favorite step?

E.

What is the fourth step of the process?

F.

Why are there not nine steps?

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Questions 64

An instructor believes students will not recognize several acronyms. When encountering these acronyms for the first time, an instructor should:

Options:

A.

avoid using acronyms in presentations.

B.

skip over the acronym and continue with instruction.

C.

use the acronym as it is explained in the book.

D.

present the acronym with its meaning on the board.

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Questions 65

Which of the following is MOST appropriate for a trainer to use to regain students' focus?

Options:

A.

Take a short break to come up with an interactive discussion

B.

Stop lecturing until the class regains focus

C.

Create a loud noise to get students' attention

D.

Turn the lights on and off to increase students' awareness

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Questions 66

A company wants to develop a training course that will help develop job skills as well as broaden the knowledge of their employees. The instructor has developed the training course and has already begun teaching. Which of the following would be the BEST method for the instructor to evaluate the learners? (Select TWO).

Options:

A.

Provide quizzes and written exams on the learning objectives

B.

Conduct practical applications and role plays

C.

Ask the learners to complete an end-of-course critique

D.

Encourage the learners to ask questions

E.

Review the learning objectives periodically during training

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Questions 67

At the beginning of a class, the trainer notices that the power cord for the projector is lying in the path of one of the aisles where students will be walking. The instructor should:

Options:

A.

move the desks to block the aisle so that students cannot walk there.

B.

teach the class without using a projector and have it removed.

C.

inform the client and ask to have the cord taped down.

D.

cancel the class because a safe environment cannot be maintained.

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Questions 68

While preparing to teach a course at an organization, the trainer sees that part of the contract is the ability for students to contact the trainer with questions after the conclusion of the training. Which of the following is the BEST support information to provide to the students?

Options:

A.

The trainer’s home phone number

B.

The trainer’s email address

C.

The company representative’s phone number

D.

The trainer’s company website address

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Questions 69

Using every available feature of a computer-based graphic presentation is:

Options:

A.

Abenefit to the visual learner.

B.

Distracting to the learner.

C.

An excellent use of training materials.

D.

Acreative use of resources.

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Questions 70

Which of the following is likely to be appropriate during a non-virtual class?

Options:

A.

Verifying the IT department has provided enough WAN links for the asynchronous students

B.

Preprinted papers that supplement materials from the courseware

C.

Connecting the camera so the remote students can see the trainer

D.

Helping remote students to log in

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Questions 71

A client has asked for a trainer to teach a customized course to their staff. The client provides the trainer with the required outcomes of the training. Before providing the client with an outline of the course, the trainer should:

Options:

A.

develop the entire course to meet the outcomes and send the outline.

B.

adjust the outcomes to match third party training materials.

C.

talk to the managers to learn the employees’ skill levels.

D.

survey the potential students to determine their present knowledge.

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Questions 72

Which of the following delivery methods should be used sparingly?

Options:

A.

Reading from the book

B.

Lecture periods

C.

Discussion sessions

D.

Hands-on lab sessions

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Questions 73

Before instructing a class, the instructor receives information on the students’ experience levels and realizes there are several experienced students along with several beginner students. Which of the following would be the BEST way to arrange student seating?

Options:

A.

Mix in the more experienced students with the less experienced students

B.

Keep the more experienced students together

C.

Disregard the experience level and arrange students alphabetically

D.

Make sure the less experienced students are in the back of the classroom

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Questions 74

During a lunch break, several learners state the classroom is too cold. Which of the following should the instructor do FIRST?

Options:

A.

Survey the comfort level of the learners in the class.

B.

Continue on with class and ask the learners to wear more layers the next day.

C.

Assure the learners that the class will end on time, and that the temperature is not that extreme.

D.

Contact the facilities manager for the class and ask that the temperature be adjusted.

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Questions 75

Which of the following is a reason that none of the learners respond to a trainer's closed-ended question?

Options:

A.

Learners may not know the answer to the specific question.

B.

The question was not directed to a specific student to answer.

C.

The trainer is pausing too long for a response.

D.

Closed-end questions do not require answers.

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Questions 76

In a virtual classroom, which of the following factors might an instructor have the MOST difficulty controlling?

Options:

A.

Distracting questions from other learners

B.

Surroundings of the distant learner

C.

Inappropriate comments in chat

D.

Motivation of the learners in the class

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Questions 77

The phrase "I can do this, if they can" represents which of the following forms of motivation?

Options:

A.

Building a model of success socially

B.

Exploitation of personal interests

C.

Using criterion-referenced learning

D.

Utilization of situational awareness

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Questions 78

Which of the following question types should an instructor typically avoid?

Options:

A.

Viewpoint questions

B.

Open-ended questions

C.

Closed-ended questions

D.

Run-on questions

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Questions 79

An instructor is developing an exam. Which of the following emphasizes the way the exam should be written?

Options:

A.

An exam should cover the material and instructor techniques.

B.

An exam should allow a learner the opportunity to show what they know.

C.

A classroom test should cover all topics, in detail, ensuring complete coverage.

D.

An exam should measure a learner's ability to study the presented material.

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Questions 80

An instructor is conducting a highly technical subject with a large media presentation. Just after getting started the bulb blew out on the overhead projector. Which of the following will BEST allow the class to continue without interruption?

Options:

A.

Make copies of the slide presentation to hand out to the class.

B.

Take a break and seek out the facility manager for assistance.

C.

Tell the learners to follow along in their textbooks and not worry about the slides.

D.

Dismiss the learners and reschedule for the following day.

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Questions 81

A learner asks a question that the instructor did not understand. Which of the following should the instructor do?

Options:

A.

Ask the learner to hold the question until a break and then discuss the question.

B.

Ask the learner to rephrase the question.

C.

Ask the class to rephrase the question.

D.

Ask the learner to research the answer and share their findings with the class.

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Questions 82

Allowing the learners to generate a scenario is an example of:

Options:

A.

Closed questions.

B.

Hypothetical questioning.

C.

Higher-order questioning.

D.

Probing questions.

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Questions 83

While teaching a course online the instructor tells all learners to work through the material as a group. During the second day of the class the instructor recognizes that a learner is moving into the next online course unit early and then doing them incorrectly. Which of the following should the instructor do to control the pace of the learner?

Options:

A.

Send a private message to the learner addressing this issue.

B.

Inform the entire class that extra information will be given during each unit that they will need for their assessments.

C.

Assign outside research to the learner as independent study.Inform the learners that if they continue to work ahead they will be removed from the course.

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Questions 84

During a training class, a few aggressive learners continued to dominate the question and answer sessions. Which of the following is the FIRST course of action for the instructor to take?

Options:

A.

Talk to the learners on break and reprimand them.

B.

Do not make eye contact with these learners when looking for answers.

C.

Ignore the learners so they will know not to answer the questions anymore.

D.

Tell the learners to give other learners a chance.

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Questions 85

A learner profiles as a traditional learner, but interactions with the instructor are very important to the learner to ensure that their specific learning needs are addressed. Which of the following delivery methods would be BEST for this learner?

Options:

A.

Brainstorm

B.

Lecture

C.

Role play

D.

Virtual

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Questions 86

Which of the following is a non-verbal communication method an instructor should use?

Options:

A.

Eye contact

B.

Proper use of jargon

C.

Correct vocabulary

D.

Voice intonation

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Questions 87

An instructor is presenting a technical class through a virtual classroom. The instructor provides an essay question for the learners to verify the comprehension of the topic and asks for the answers to be posted to the instructor in private chat. After a few minutes, learners begin sending in their answers and all the responses are identical. Which of the following methods of evaluation would have been BEST to utilize in this situation?

Options:

A.

Various questions to each learner individually

B.

Ask probing questions to individual learners

C.

Use an online multiple choice exam

D.

Perform a survey of the class and the understanding of the topics

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Questions 88

Which of the following can a virtual trainer use to elicit feedback if they host asynchronous training sessions?

Options:

A.

Website links to external websites

B.

Demonstrations during the session

C.

Close-ended questions during the session

D.

Host discussion areas on the website

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Questions 89

Which of the following questioning types would be used to compare and contrast a complex concept?

Options:

A.

Closed

B.

Clarifying

C.

Open

D.

Higher order

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Questions 90

A trainer delivers a course, leaving out information. Delivering a course in this fashion can lead to:

Options:

A.

Learner satisfaction.

B.

Better student evaluations.

C.

Consolidation of the course objectives.

D.

Learner confusion.

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Questions 91

Which of the following should a trainer do if they need to hold training sessions once a week during a ten-week period, but also need to travel out of state during two of those weeks?

Options:

A.

Skip the material during the two out-of-state weeks

B.

Extend the training to 12 weeks and hold two sessions a week

C.

Hold virtual training sessions when needed

D.

Cancel the class until a ten-week period can be arranged

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Exam Code: TK0-201
Exam Name: CTT+ Exam (Certified Technical)
Last Update: Apr 30, 2024
Questions: 613

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