March Sale - Special Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: dpm65

User-Experience-Designer Salesforce Certified User Experience Designer (WI24) Questions and Answers

Questions 4

Cloud Kicks (CK) wants to determine whether or not the Experience Cloud site it is launching is intuitive. CK’s UX Designer is going to conduct a usability study.

What shouldbe one of the first steps when planning this study?

Options:

A.

Define the goals of the study.

B.

Design changes to the site.

C.

Design the information architecture.

D.

Analyze the results of the study.

Buy Now
Questions 5

A UX Designer at Cloud Kicks (CK) isgoing to conduct discovery phase research to understand more about the customers’ purchasing habits. They are interested in remotely observing customers’ buying patterns over the course of a 2 –month period.

Which research methodology should be used?

Options:

A.

Usability Study

B.

Focus Group

C.

Diary Study

D.

Survey

Buy Now
Questions 6

The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.

Which two best practices should be considered?

Choose 2 answers

Options:

A.

Prioritize Aura markup even if there is a Lightning Web Component (LWC) available.

B.

Find the dosest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component.

C.

Create HTML markup and link the SLDS stylesheet via static Resource.

D.

Exhaust the list of available base Lightning component in the component Library.

Buy Now
Questions 7

Cloud Kicks (CK) isgoing to conduct some interviews surveys with users to better understand their

Purchasing habits. CK’s UX Designer wants to get the most accurate view of customers’ purchasing behaviors using these research methods.

Which two response biases should the designer be aware of when interviewing or surveying users?

Choose 2 answers

Options:

A.

Social Desirability Bias

B.

Randimized Bias

C.

Objectivity Bias

D.

Recency Bias

Buy Now
Questions 8

Users from a small group within a Sales team have complained about an object that is often usedonly by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.

Which two Salesforce feature should be suggested to improve the end-user experience?

Choose 2 answers

Options:

A.

Favorite the often-used object.

B.

Add the object’s related list to the Home page.

C.

Personalize the navigation bar.

D.

Create a custom component on a Dashboard.

Buy Now
Questions 9

Cloud Kicks wants to drive engagement on its website.

Which two Salesforce features should boost engagement?

Choose 2 answers

Options:

A.

Einstain Bots

B.

Automated Invitations

C.

MyTrailhead

D.

Salesforce Connect

Buy Now
Questions 10

Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.

Which feature should be recommended?

Options:

A.

AppExchange Apps

B.

Dynamic Forms

C.

Process Builder

D.

In-App Prompts

Buy Now
Questions 11

It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model.

Which reason explains this?

Options:

A.

To avoid societal bias

B.

To avoid unconscious confirmation bias

C.

To avoid interaction bias

Buy Now
Questions 12

What are three benefits of asking the user to think aloud during a user task? Choose 3 answers

Options:

A.

No special equipment needed

B.

Natural process

C.

Unblasedbehavior

D.

Flexibility

E.

Raw stream of thought

Buy Now
Questions 13

Cloud Kicks' administrator has a requirement to make the user experience for a complex process more engaging for internal users.

Which Salesforce functionality should be used?

Options:

A.

Lightning Survey

B.

Process Builder

C.

Screen flow

Buy Now
Questions 14

Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving.

Which method should be used to improve the user experience in the simplest way while preventing errors?

Options:

A.

Set a prompt to display on the page using In-App Guidance.

B.

Set field-level error message to display on the page.

C.

Mark the field as Required.

Buy Now
Questions 15

What would it mean for the user when designing perceivable content?

Options:

A.

The content should only be visible.

B.

The content should not be visible to all senses.

C.

The content should not be visible to all senses.

D.

The content should only be audible.

Buy Now
Questions 16

Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers.

What are two reasons why CK’s UX Designer would consider using an interactive prototype in this situation?

Choose2 answers.

Options:

A.

To increase the speed of design compared to paper prototyping

B.

To eliminate the need for journey mapping during discovery

C.

To avoid added long-term cost from oversight-driven rework

D.

To enable iterative feedback from the users

Buy Now
Questions 17

Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using.

Which best practice should be used to provide this experience?

Options:

A.

Create a responsive user interface.

B.

Develop a separate native mobile app for Android and iOS.

C.

Launch two different interfaces from the same page.

Buy Now
Questions 18

Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.

In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?

Options:

A.

Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation

B.

Observation > Ideation > Prototyping > User Feedback > Iteration > implementation

C.

Prototyping > Iteration > Observation > Ideation > Implementation >User Feedback

D.

Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration

Buy Now
Questions 19

Cloud Kicks’ support agents needto interact with customer information stored in several different objects when handling cases submitted from their web form.

In which two ways could the agent experience be made more efficient? Choose 2 answers

Options:

A.

Open links in new windows when agents click on details from case widgets.

B.

Use Salesforce Flow to help complete fields required for case closure.

C.

Design custom Lightning Web Components for the customer to complete.

D.

Complete relevant information about the customer using Lightning Record Pages.

Buy Now
Questions 20

Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK’s UX Designer has identified that dynamic dashboards could be a useful tool to improve orgusability and experience.

How many different dynamic dashboards could they create?

Options:

A.

Up to 3

B.

Unlimited

C.

Up to 20

D.

Up to 10

Buy Now
Questions 21

Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.

What could improve form readability?

Options:

A.

Improve form security by adding a challenge-response test.

B.

Create a three-column grid to reduce the form length.

C.

Replace field labels with placeholder text.

D.

Add section headers to visually separate fields into groups.

Buy Now
Questions 22

Cloud Kicks is making inclusive design a priority for its communities and customers.

What are the three inclusive design action-oriented principles?

Options:

A.

Recognize imperfection. Learn from diversity. One size fits one.

B.

Recognize exclusion. Learn from diversity. Solve for one, extend to many.

C.

Recognize diversity. Learn from experts. Focus on one person.

Buy Now
Questions 23

The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes.

How should they efficiently find the correct fields?

Options:

A.

Make sure the required field names are added to the top-of-page error message.

B.

Replace the validation rule with help text informing the businessrequirement.

C.

Replace the top-of-page validation with two field validations, assigning the respective fields.

D.

Remove the validation rule completely and provide training about order changes.

Buy Now
Questions 24

A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance.

Which activities should be considered while designing the Case Solver experience?

Options:

A.

troubleshooting customer issues and logging activities

B.

training other agents and editing knowledge articles

C.

Viewing the status of cases and analyzing campaign metrics

Buy Now
Questions 25

Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level.

Which platform tools should be used to achieve this requirement?

Options:

A.

A Formula Field, Static Resource, and Object Page Layout

B.

Image Field, Dynamic Form, and Lightning Record Page

C.

Lightning Components, SLDS Icons, and Compact Layouts

Buy Now
Questions 26

Cloud Kicks has requested feature enhancements as a result of user acceptance testing.

In which three ways could the changes be effectively analyzed and implemented?

Choose 3 answers

Options:

A.

Determine the change in scope and impact of each enhancement request.

B.

Develop and deploy all enhancement requests before going live.

C.

Reduce unexpected results by configuring and testing in & sandbox.

D.

Deploy enhancements with the feature and adjust scope accordingly.

E.

Create a prioritization list and perform a feasibility analysis.

Buy Now
Questions 27

Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.

Which activity should the designer perform?

Options:

A.

Card Sorting

B.

Task Analysis

C.

Prototype testing

D.

Expert Review

Buy Now
Questions 28

Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case. The requirements include:

* The ability to view their Case queue while working a particular Case.

* A persistent place to create Notes.

Which two Salesforce configuration features should be recommended?

Choose 2 answers

Options:

A.

Docked Utility Bar

B.

List View - Split View

C.

Dynamic Forms

D.

Activity Timeline

Buy Now
Questions 29

A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.

How should the designer help mitigate pushback from developers?

Options:

A.

A Share research notes from previous projects with them.

B.

Get buy-in from the development lead first and let them persuade others.

C.

Work together on setting up UX Indicators.

Buy Now
Questions 30

A sales representative needs to quickly see key fields whenever viewing an opportunity.

Which three Salesforce feature would allow fields to be available when they are viewing arecord?

Choose 3 answers

Options:

A.

Customer Links

B.

Highlights Panel

C.

Compact Layout

D.

Tabs

E.

List Views

Buy Now
Questions 31

Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use?

Options:

A.

Personalized Navigation Tabs

B.

Console Navigation

C.

Utility Bar

Buy Now
Questions 32

Cloud Kicks (CK) has not migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its custom applications.

Which three solutions should CK’s designers use to deliver applications with a consistent Lightning Experience Look and feel?

Choose 3 answers

Options:

A.

Local Development Server

B.

iOS Static Library

C.

Lightning Stylesheets for Visualforce

D.

Standard Design Tokens

E.

Heroku

Buy Now
Questions 33

Cloud Kicks has an existing customer Experience Cloud portal that is performing well.

Which has the highest probability of increasing customer engagement?

Options:

A.

Choosing personalized branding

B.

Customizing page layouts

C.

Recognizing peers with badges

Buy Now
Questions 34

A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create consistent user interface across Cloud Kicks' various platforms.

On which three platforms could the designer use SLDS resources?

Choose 3 answers

Options:

A.

Android

B.

Visualforce

C.

Heroku

D.

MuleSoft

E.

Azure

Buy Now
Questions 35

A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach.

Which strategy will most likely strengthen employee relationships the most?

Options:

A.

Create a first draft in a design team and then share it for feedback with employees.

B.

Send an anonymous survey to collect ideas from across the whole company.

C.

Invite employees from different departments and create a journey map together.

Buy Now
Questions 36

Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them

Which two salesforce features should be suggested to improve the end-user experience ?

Options:

A.

Favorite the often used object

B.

add the objects related list to the home page

C.

personalized the navigation bar

D.

create a custom component on a dashboard

Buy Now
Questions 37

Cloud Kicks(CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers

Options:

A.

Prioritizing Innovation over copying the competition

B.

Releasing Salesforce updates in managed packages over unmanaged packages

C.

Reframing products in terms of user value over features and functions

D.

Prioritize engagement number of impressions

E.

Uncovering customer needs over broadcasting product benefits

Buy Now
Questions 38

Cloud Kicks needs functional components thatwill be used on many pages. The components need to be consistent with the look and feel of Lightning Experience.

What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?

Options:

A.

Experience Lightning Components

B.

ComponentBlueprints

C.

JavaScript Frameworks

D.

Custom Lightning components

Buy Now
Questions 39

A company provides away for customers to shop for homes and contact real estate agents online. The company’s brokers use some of the Salesforce standard functionality to track home buyers.

Which three standard Salesforce objects should be used in this experience?

Choose 3 answers

Options:

A.

Property

B.

Lead

C.

Contact

D.

Opportunity

E.

Address

Buy Now
Questions 40

Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?

Options:

A.

A library of Lightning Web Components

B.

Semantic and accessible component markup

C.

ES6 JavaScript modules and plugins

Buy Now
Questions 41

What are Salesforce core design principles when making design decisions?

Options:

A.

Emphasis, Alignment. Consistency, Beauty

B.

Clarity, Efficiency, Consistency, Beauty

C.

Emphasis, Efficiency, Repetition, Proportion

D.

Clarity, Efficiency, Balance, Proportion

Buy Now
Questions 42

A UX Designer wants to inform user stories based on user value and development effort.

Which method should be used?

Options:

A.

Card Sorting

B.

Prioritization Matrix

C.

Customer Journey Map

Buy Now
Questions 43

What is the relationship between inclusive design and accessible design?

Options:

A.

Accessible and inclusive design are both methodologies based on guidelines.

B.

Inclusive design is a methodology and accessible design is based on guidelines.

C.

Accessible design is a methodology and inclusive design is focused on the outcome.

Buy Now
Questions 44

A UX Designer wants tobuild on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions.

What is the designer practicing?

Options:

A.

Compassionate Design

B.

Relationship Design

C.

Service Design

D.

User Experience Design

Buy Now
Questions 45

A UXDesigner is asked to design a new application built on Salesforce.

What should be their first step?

Options:

A.

Create branding sets for each audience using Experience Builder.

B.

Find and review relevant AppExchange packages.

C.

Become familiar with theSalesforce Lightning Design System (SLDS) component blueprints.

D.

Design a series of custom web component for the app.

Buy Now
Questions 46

Cloud Kicks is considering using Learning Paths functionality to assign learning content to employees as part of its onboarding process.

Which feature could be assigned to learners'

Options:

A.

Trailhead modules

B.

Hands-on challenges

C.

Superbadges

Buy Now
Questions 47

A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing.

What should be used or created to leverage named entities that apply design attributes to components and applications?

Options:

A.

Utility Classes

B.

Design Tokens

C.

Design Patterns

Buy Now
Questions 48

A UX Designeris analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topic component to display content.

Which UI configuration should be used to further individualize each featured topic?

Options:

A.

Add a description displayed onmouse hover further description each topic.

B.

Select and upload SVG Icons that represent each featured topic.

C.

Select and upload images that represent each featured topic.

D.

Add a description under the topic label further describing each topic.

Buy Now
Questions 49

Cloud Kicks (CK) is implementing its brand style guide using out-of-the box Experience Builder features. CK wants to avoid custom solutions.

Which declarative option could be used?

Options:

A.

A Apply brand fonts and colors.

B.

Use a different template.

C.

Update global CSS.

Buy Now
Questions 50

An organization must be digitally accessible to enable social opportunity.

What are three core principles of Web Content Accessibility Guidelines (WCAG)?

Choose 3 answers

Options:

A.

Delightful

B.

Robust

C.

Abundant

D.

Operable

E.

Understandable

Buy Now
Questions 51

A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK’s service representatives.

The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat.

Which console navigation feature would NOT be relevant to the designer recommendation?

Options:

A.

More than one detail item can be open at a time.

B.

Multiple subtabs can be beneath a single parent record.

C.

A split list of recordsand individual record detail can see on the same screen.

D.

Service representatives with lower resolution monitors will have a better user experience.

Buy Now
Questions 52

A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks’ branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) stylinghooks.

How should the designer describe them?

Options:

A.

They use standard CSS properties to directly style HTML elements.

B.

They use standard CSS properties to easily style base and custom components.

C.

They use custom CSS properties to directly style HTML elements.

D.

They use custom CSS properties to easily style base and custom components.

Buy Now
Questions 53

A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a

Specific set of users in the flow of their work.

Which approach should be used?

Options:

A.

In-App Feedback

B.

User Interviews

C.

A/B Test

D.

Survey

Buy Now
Questions 54

A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focusedon out-of-the-box styling and components only.

Which three methods would deliver a branded experience?

Choose 3 answers

Options:

A.

Select a footer and configure which social media links to display.

B.

Display custom variations of pages based on user behavior.

C.

Select a theme and customize content including copy and imagery.

D.

Use the theme editor to adjust fonts, text case, colors, and site logo.

E.

Create flexible layouts for pages with unique background images.

Buy Now
Questions 55

Universal Containers (UC) uses a custom lightning component with an Apex class to display

shipment information (custom object, private OWD). UC sales managers are complaining

about two important points:

● Shipment records that belong to their teams can be seen by other users.

● Shipment amount should be visible only by managers, but sales reps are able to view it.Which two features did the development team miss that is causing the problems?

Choose 2 answers.

Options:

A.

Use runAs in test class to enforce user permissions and field-level permissions.

B.

Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.

C.

Use isSharable keyword in Apex classes to assurerecord visibility.

D.

Use isAccessible() method in Apex classes to check field accessibility

Buy Now
Questions 56

A UX Designer has completed discovery, research analysis, and ideation.

How should they prepare for the next phase?

Options:

A.

Build partnerships.

B.

Create business model canvas.

C.

Continue iterating.

D.

Determine what to prototype.

Buy Now
Questions 57

Cloud Kicks' Sales team needs In-App Guidance for key functions and processes so they can maximize their time.

In which way should a UX Designer customize the Salesforce Help Menu to meet this request?

Options:

A.

Show a site map of all the content.

B.

Create a docked prompt based on new feature rollouts.

C.

Provide links to external resources, such as training videos or a company dictionary.

Buy Now
Questions 58

A UX Designer at Cloud Kicks is planning out the company's website redesign using Experience Cloud and will help guide discovery.

Which three outputs of the discovery process should be prepare

Choose 3 answers

Options:

A.

User Personas

B.

Journey Maps

C.

interactive Prototypes

D.

High-Level Wireframes

E.

High-Fidelity Mock-ups

Buy Now
Questions 59

A UX Designer atCloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.

How should the designer help mitigate pushback from developers?

Options:

A.

Invite them to user testing.

B.

Ask a manager or superior to doit.

C.

Let them know the designer is the expert.

D.

Hand them a printout of the design

Buy Now
Questions 60

Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as(Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?

Options:

A.

Permission Set.

B.

Object Permissions.

C.

Custom Lightning Component.

D.

Field-level security

Buy Now
Questions 61

Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.

Which types of process map should they produce?

Options:

A.

SIPOC Map

B.

High-Level Process Map

C.

Cross-Functional Flowchart

D.

Value Stream Map

Buy Now
Questions 62

A UX Designer has been asked to improve Salesforce adoption among salesrepresentatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.

What should the designer do next?

Options:

A.

Tell the customer they need to improve operations before any work can be done.

B.

Log the findings and move forward with presenting possible solutions.

C.

Recommend Field Level Validation to ensure users are entering the correct data.

D.

Conduct a workshop with stakeholders to align on the current state and build consensus.

Buy Now
Questions 63

A UX Design team is doing a review of a new Lightning Web Component (IWC). They are following the Salesforce Lightning Design System (SLDS) block, element, modifier (BEM) naming conventions.

Which class does NOT follow this convention?

Options:

A.

.slds-avatar_circle

B.

.slds-box

C.

.slds--size-l-of-2

Buy Now
Exam Name: Salesforce Certified User Experience Designer (WI24)
Last Update: Mar 24, 2024
Questions: 210

PDF + Testing Engine

$75.95  $216.99

Testing Engine

$53.2  $151.99
buy now User-Experience-Designer testing engine

PDF (Q&A)

$49  $139.99
buy now User-Experience-Designer pdf
dumpsmate guaranteed to pass
24/7 Customer Support

DumpsMate's team of experts is always available to respond your queries on exam preparation. Get professional answers on any topic of the certification syllabus. Our experts will thoroughly satisfy you.

Site Secure

mcafee secure

TESTED 28 Mar 2024