VERISME VeriSM Essentials Questions and Answers

Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.

Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.

Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.

Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.

Implement one-on-one meetings between team members

Provide team-building activities for each team

Reward teams who achieve their goals ahead of target

Share information on the organization’s strategies

Business owns service management.

IT owns service management.

Service management is outsourced to a third-party supplier.

Service management is owned across the whole organization.