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33810X Avaya Aura Contact Center Solution Design Exam Questions and Answers

Questions 4

Refer to the exhibit.

33810X Question 4

A Contact Center administrator uses different tools and applications In the Contact Center environment.

Which application is shown In the exhibit?

Options:

A.

Avaya Agent Desktop

B.

Avaya one-X® Agent Desktop

C.

Agent Map

D.

Avaya Contact Center Orchestration Designer

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Questions 5

Refer to the exhibit.

33810X Question 5

AACC allows the use of campaigns for Sales or Marketing purposes.

Which statement about Outbound campaigns is true?

Options:

A.

Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

B.

Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

C.

Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

D.

Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C

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Questions 6

AACC has an inbuilt Outbound Management.

Which resource controls the Preview Dialing method?

Options:

A.

Manager

B.

Administrator

C.

Supervisor

D.

Agent

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Questions 7

The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.

Which application programming interface type is used to publish the CCT functions?

Options:

A.

Microsoft .NET

B.

Open Database Connectivity (ODBC)

C.

Open Computing Language (OpenGL)

D.

Simple Direct Media Layer

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Exam Code: 33810X
Exam Name: Avaya Aura Contact Center Solution Design Exam
Last Update: Jul 13, 2024
Questions: 48

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