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Avaya 33810X Exam Dumps - Actual Questions Answers

Avaya Aura Contact Center Solution Design Exam

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  • Last Update: Jun 11, 2024
  • Questions: 48 questions
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Avaya 33810X Last Week Results!

31

Customers Passed
Avaya 33810X

92%

Average Score In Real
Exam At Testing Centre

94%

Questions came word by
word from this dump

33810X Questions and Answers

Question # 1

AACC has an inbuilt Outbound Management.

Which resource controls the Preview Dialing method?

A.

Manager

B.

Administrator

C.

Supervisor

D.

Agent

Question # 2

Refer to the exhibit.

2

AACC allows the use of campaigns for Sales or Marketing purposes.

Which statement about Outbound campaigns is true?

A.

Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

B.

Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

C.

Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

D.

Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C

Question # 3

A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.

Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A.

Avaya IX™ Workplace

B.

Avaya Agent Desktop a

C.

Avaya IX™ Workspaces

D.

Avaya one-X® Agent Desktop

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