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78950X Questions and Answers

Question # 4

When creating custom announcements for application flows and scripts, in which format should they be created?

A.

VBK files

B.

WAV files

C.

MP4 files

D.

MP3 files

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Question # 5

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

A.

The skillset call is released and the agent goes Into After Call Work state.

B.

The agent goes into a Walk Away state.

C.

When the agent releases the skillset call, they are automatically placed in an After Call Work state.

D.

After releasing the call, the agent must go Ready before entering the After Call Work state.

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Question # 6

A user's access to prompt management controls through the Launchpad is controlled through which three controls? (Choose three.)

A.

Partitions

B.

Element Manager login

C.

Access class

D.

Basic Launchpad rights

E.

Windows group security

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Question # 7

For which operation is the Outbound Mail Handler component of the Email Manager responsible?

A.

Retrieving email messages from the corporate email server

B.

Saving email attachments to the appropriate folder

C.

Applying the rules engine to determine what skillset to queue the contact to

D.

Logging into the corporate email server and sending the auto-reply

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Question # 8

Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.

Which password is required?

A.

ACCS Administrator password

B.

IP Office System password

C.

CCMA Login ID password

D.

Agent Login ID password

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Question # 9

Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)

A.

OB_Skill1

B.

Email_Skill1

C.

Skill2

D.

VM_Skill1

E.

Outbound_Skill1

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