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Avaya 78950X Exam Dumps - Actual Questions Answers


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Avaya Contact Center Select Implementation and Maintenance Exam

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  • Last Update: Apr 23, 2024
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Avaya 78950X Last Week Results!

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78950X Questions and Answers

Question # 1

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

A.

The skillset call is released and the agent goes Into After Call Work state.

B.

The agent goes into a Walk Away state.

C.

When the agent releases the skillset call, they are automatically placed in an After Call Work state.

D.

After releasing the call, the agent must go Ready before entering the After Call Work state.

Question # 2

A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.

Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

A.

A new short code needs to be set up in the ACCS.

B.

A corresponding CDN needs to be set up

C.

A new SIP extension needs to be added to the IP Office.

D.

A short code needs to be added on the IP Office.

Question # 3

Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

A.

ACCS, Configuration component

B.

ACCS, Contact Center Manager component

C.

IP Office Web Manager

D.

IP Office System Status

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