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HDI HD0-400 Exam Dumps - Actual Questions Answers

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  • Last Update: Dec 4, 2024
  • Questions: 120 questions
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HDI HD0-400 Last Week Results!

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HDI HD0-400

89%

Average Score In Real
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HD0-400 Questions and Answers

Question # 1

Which of the following best describes your sales and marketing role within the Support Centre?

A.

Refer any business opportunities to the marketing department.

B.

Stop trying to resolve the problem and concentrate on increasing the business.

C.

Recognise opportunities to increase business and know what to do with them.

D.

Log the opportunity so that it can be followed up on at a later date.

Question # 2

What is a best practice to follow when leaving a voice message?

A.

Leave an amusing sound bite to make the customer laugh.

B.

Provide the customer with an incident or call reference number.

C.

Give the customer your opinion of the second level support team.

D.

Provide the address for the Support Centre Web site.

Question # 3

What is a best practice for effective cross-cultural communication?

A.

Use proper language expressions.

B.

Increase the pace of the call.

C.

Repeat everything that the customer says.

D.

Ask open questions.

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