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Exin ISO20KF Exam Dumps - Actual Questions Answers

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ISO20KF Questions and Answers

Question # 1

What is required to be included in Release Management procedures according to ISO/IEC 20000?

A.

the authorization and implementation of emergency Changes

B.

the investigation and prevention of Security Incidents

C.

the recording of all reported Incidents

D.

the updating and changing of configuration information and Change records

Question # 2

What is the definition of Availability?

A.

a record containing details of which Configuration Items (CIs) are affected and how they are affected by an authorized Change

B.

a snapshot of the state of a service or individual Configuration Item (CI) at a point in time

C.

any event which is not part of the standard operation of a service and which causes or may cause an interruption to, or a reduction in, the quality of that service

D.

the ability of a component or service to perform its required function at a stated instant or over a stated period of time

Question # 3

What is required to be included in proposals for new or changed services according to ISO/IEC 20000?

A.

an updated Operational Level Agreement

B.

cost, organizational, technical and commercial impact

C.

the policies, plans and procedures of each process or set of processes

D.

the Service Management plan

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