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Apple SVC-19A Exam Dumps - Actual Questions Answers

Apple Service Fundamentals Exam

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  • Last Update: Jun 11, 2024
  • Questions: 65 questions
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Apple SVC-19A Last Week Results!


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SVC-19A Questions and Answers

Question # 1

Which of the following customer statements would alert you to a safety issue? (Choose two.)


My iPhone flashed and sparked when I tried to charge it.


The corner of my iPad is badly bent.


My iPhone has fluctuating sound levels. Sometimes it is deafening.


The screen is too bright. It hurts my eyes.


My new Apple Watch makes me itchy and my wrist is red and irritated.


The home button on my iPhone seems to have sunk.

Question # 2

Which of the following features of iOS require an Apple ID to use?




Game Center




Split View

Question # 3

Please refer to the following information to answer the questions on the right.

Rachel is starting a repair on a three-year-old MacBook Pro.

After opening the device, she takes some time to visually inspect the top case assembly with battery.

Rachel notes that the battery cell on the MacBook Pro has expanded.

Given the age of the MacBook Pro, she believes the battery has few charge cycles left.

What are two safety precautions that Rachel should take when the battery has an expanded enclosure? (Choose two.)


The expanded battery should be separated from the top case and placed in the fire-proof safety cabinet for a minimum of two hours.


Rachel should ensure that she is wearing cut-resistant gloves.


Rachel should be careful not to puncture, crush, or attempt to flatten the expanded battery cell or enclosure.


If the cell appears to be suddenly and actively swelling in real time, Rachel should respond as if the battery is experiencing a thermal runaway event.


The battery presents a safety concern because of the hazardous gas trapped inside the expanded enclosure.

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