In IBM SmartCloud Control Desk V7.5, which two fields can use substitution variables in the Communication Templates application? (Choose two.)
In IBM SmartCloud Control Desk V7.5, which two applications can be filtered by individual service or service group? (Choose two.)
In IBM SmartCloud Control Desk V7.5, what happens to the associated escalation when a service level agreement (SLA) is deleted?
What are two methods to place a new Service Request (SR) under a Service Level Agreement (SLAy? (Choose two.)
Notifications can be sent to users to inform them of catalog requests status only when which configuration has been completed?
IBM SmartCloud Control Desk V7.5 provides new user interlaces of simplified and expert for the Service Requests, Incidents, and Changes applications. How can user access to the desk agent simplified view be revoked?
An IT support specialist is creating a new solution record so it is published and available from the Self Service Center application. He entered information into the Symptom, Cause, and Resolution sections and saved the record. The solution describes resolving an issue with the e-mail server, so in the keywords section he is adding the word: e-mail.
Now he wants to check if the solution is available from the Self Service Center application so he searches using the email keyword but his solution is not listed on the results list. He checked the solution record again and it is in ACTIVE status and the Self Service Access option is checked.
Why is the solution not appearing in the results list?
Which application is used to specify which process will be invoked once a user submits an offering?
A customer has two requirements to be implemented using the Incidents application:
1. A way to track which solutions have been tried on the incidents
2. Generated monthly reports and whether the issues were reported by phone, e-mail, or external system
What two areas of the application satisfy this requirement?
Service Desk analysts are trying to use communication templates through the Select Action menu in the Service Request application, but they are not visible in the list. What could be done to fix this issue?
Which two approvers can be used with the default workflow and sections on the Offering application? (Choose two.)
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TESTED 19 Apr 2024
