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IBM C9560-656 Exam Dumps - Actual Questions Answers

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C9560-656 Questions and Answers

Question # 1

Which application is used to specify which process will be invoked once a user submits an offering?


Offerings application


Offering Catalog application


Process Request application


Workflow Designer application

Question # 2

A customer has two requirements to be implemented using the Incidents application:

1. A way to track which solutions have been tried on the incidents

2. Generated monthly reports and whether the issues were reported by phone, e-mail, or external system

What two areas of the application satisfy this requirement?


use the Worklog tab and the Created By field


use the Tried Solutions section and the Source field


use the Failure Report section and the Reported By field


use the Solution Details tab and the Affected Person field

Question # 3

Service Desk analysts are trying to use communication templates through the Select Action menu in the Service Request application, but they are not visible in the list. What could be done to fix this issue?


Change the status to Approved for each communication template.


Enable the flag Comm log Entry for each communication template.


Set the field Accessible From as ALL or APPS for each communication template.


Associate each communication template to Service Request in the Use With section.

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