Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
ServiceNow uses what term to describe all the data saved within a particular form?
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
When searching using the App Navigator search field, what can be returned? (Choose four.)
Which of the following statements is true when a new table is created by extending another table?
Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.
Which type of tables may be extended by other tables, but do not extend another table?
Which of the following allows a user to edit field values in a list without opening the form?
What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?
When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?
On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
Which technique is used to get information from a series of referenced fields from different tables?
Which one of the following statements describes the purpose of a Service Catalog workflow?
Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?
ServiceNow contains over 25 different report types. What are some of the types?
Choose 5 answers
On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
When selecting the Target table for an import, which tables can you select?
Choose 3 answers
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
Which term refers to application menus and modules which you may want to access quickly and often?
When working on a form, what is the difference between Insert and Update operations?
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
When importing spreadsheet data into ServiceNow, what is the first step in the process?
The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform?
What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?
When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?
After you create a new table, what is the best practice regarding the navigation pane?
Choose 2 answers
What is used to determine user access to knowledge bases or a knowledge article?
Which framework can automatically populate values for the priority and Category field based on the Short description field value?
From a related list, what would a user click for personalize the layout of the columns?
The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?
A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement?
Choose 3 answers
What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
When moving multiple update sets at one time, what might you do to facilitate the move?
IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
Which of the following are not included in an Update Set, by default? (Choose four.)
Which one of the following is an accurate list of changes that are captured in an Update Set?
Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?
What do you call any component that needs to be managed in order to deliver services?
On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?
What would NOT appear in the Application Navigator if “service” is typed into the filter field?
Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?
A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''
Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?
What are three security modules often used by the System Administrator? (Choose three.)
What function do you use to add buttons, links, and context menu items on forms and lists?
What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
What do you need to do before you can use an Application-based trigger in your flow?
When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?
When using the Data Pill Picker, use which keys to dot-walk (6 fields in other tables?
While on an Incident record, how would you add a Tag for "Special Handling" to the record?
The customer has asked that your change the default layout of the task list.
* Number
* Task Type
* Parent
* Short Description
* Assignment Group
* Assignment
* Updated
After navigation to the list, where would you click, to meet this requirement?
The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against me data?
What features are available in Knowledge Management, to support continuous improvement on the knowledge articles?
Choose 4 answers
Here is an example of the criteria set for a knowledge base:
* Companies: ACME North America
* Department: HR
* Groups: ACME Manager
* Match All: Yes
In this example, what users would have access to this knowledge base?
What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?
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TESTED 06 May 2024
