Comprehensive and Detailed Explanation From Exact Extract of ISTQB Certified Tester Advanced Level – Test Manager v3.0 syllabus:
According to theISTQB Certified Tester Advanced Level – Test Manager v3.0 Syllabus (Chapter 7: People Skills – Team Composition), team performance can be significantly improved by ensuring that testers possess an appropriate mix ofdomain knowledge,technical skills, andinterpersonal skills.
“An effective test team requires a balance between technical knowledge, testing skills, and knowledge of the business domain.”
(ISTQB CTAL-TM v3.0 Syllabus, Chapter 7 – People Skills, Section: Test Team Dynamics and Skill Development)
When a team lacks understanding of thebusiness domain, such as payroll in this scenario, they may:
Struggle to interpret requirements or identify key risk areas.
Miss critical business logic defects.
Design test cases that fail to cover realistic user workflows.
Therefore, the most effective improvement would betraining in the payroll domain— strengthening theirdomain expertiseto enhance test design quality, communication with stakeholders, and defect detection effectiveness.
Why the Other Options Are Incorrect:
B. Workshop on test design techniques– Enhances technical testing skill but does not address lack of domain understanding.
C. Specific training on the systems being tested– Improves system familiarity but still lacks insight into business rules and domain-driven testing.
D. Training on reviewing requirements– Improves requirement analysis, but without domain knowledge, reviewers cannot effectively validate correctness or completeness.
References (from ISTQB Certified Tester Advanced Level – Test Manager v3.0 Syllabus):
Chapter 7:People Skills – Team Composition
Section:Test Team Dynamics and Skill Development
States thatdomain knowledge trainingis critical for tester effectiveness.
Emphasizes the need for balance amongtechnical, testing, and business knowledge.